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Reviews of Holiday Inn Express Hotel and Suites Kings Mountain, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites Kings Mountain, an IHG Hotel
100 Woodlake Pkwy, Kings Mountain, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 227 out of 459 reviews" "
Rating 8 - Good. 152 out of 459 reviews" "
Rating 6 - Okay. 43 out of 459 reviews" "
Rating 4 - Poor. 19 out of 459 reviews" "
Rating 2 - Terrible. 18 out of 459 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Nice stay
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

6/10 Okay

Felicia

Needs to be updated compared to other Holiday inn express we have used. Could use some deep cleaning as well.
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities
Overall good hotel as the bed & linens were soft however the room had a musty smell & the bathroom was substandard. No ventilation so got super steamy fast, the curtain wouldn't stay on one side so kept sliding down & got water all over the floor & the ac was a little noisy :(
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

8/10 Good

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The quiet I needed
Stayed 1 night in Mar 2024
Response from GM on Apr 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights. It is allowing me to review it twice. So I am leaving a second awesome review. I really can't think of anything bad to say. Everything was great. Very accommodating, clean, safe and quiet. Absolutely zero complaints.
Stayed 1 night in Feb 2024
Response from GM on Apr 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, clean, safe and quiet. No complaints
Stayed 1 night in Feb 2024
Response from GM on Apr 14, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express KINGS MOUNTAIN - SHELBY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

10/10 Excellent

roland, Covington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orice
Stayed 1 night in Feb 2024

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Bret

Stayed 1 night in Jan 2024

10/10 Excellent

Ravi

Stayed 1 night in Jan 2024

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable beds anywhere I've been
Stayed 2 nights in Jan 2024

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the highway
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking the time to respond to survey. We take pride in what our guest have to say as it is how we learn were we need to improve.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly. It had the best complimentary breakfast. The bed was actually pretty comfortable
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you for taking the time to respond to survey. We take pride in what our guest have to say as it is how we learn were we need to improve.

4/10 Poor

Juan

Liked: Property conditions & facilities
Hotel was clean breakfast was good. We booked another day a couple days before showing up and spoke with attendant at the desk to confirm. Checked in asked if they needed our CC and attendant said no everything was good for 2 days. However the extra day didn’t show up as we thought. We understood mishaps with new people however; the manager, handled the mishap unprofessionally. She didn’t see the extra day and insisted we needed to leave. My wife explained we did book another day but the manager was not having it nor hearing what happened. Continued asking my wife you need to leave. Now we travel a good bit and stay at hotels regularly. We understand how CC are left to cover any incidental etc. This will be our last stay because the manager handled the incident in an unprofessional manner. You need to work on your communication skills! Don’t just assume and ask question!
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
This guest was informed they would have to extend their stay through Experian or make a new reservation for additional day with us.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Generally a clean room! I've stayed in other locations in Kings Mountain and they were NOT like this. NO smells, clean bathroom, clean bedroom. Outstanding to have the fridge and microwave. Coffee maker looked like it was dusty and grimy, but I brought instant coffee and just microwaved water, so that was okay. It truly would be nice if there are grab-and-go bags or fruit available if you leave before breakfast starts (at 7am).
Stayed 1 night in Dec 2023
Response from Fran, AGM on Dec 14, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

2/10 Terrible

Scott

Stayed 1 night in Dec 2023
Response from Fran, AGM on Dec 14, 2023
Thank you for trusting us with your lodging needs. We value your feedback to enhance the guest experience. I would like to hear what went wrong with your stay.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fran, AGM on Dec 11, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
The HVAC systems are very noisy.
Stayed 1 night in Dec 2023
Response from Fran, AGM on Dec 11, 2023
Thank you for trusting us with your lodging needs. We value your feedback. I apologize for the inconvenience you experienced. We look forward to seeing you in the future.

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Fran, AGM on Dec 11, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Nov 2023
Response from Fran, AGM on Dec 11, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fran, AGM on Dec 11, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look for to seeing you again in the future.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing!
Stayed 1 night in Nov 2023
Response from Fran, AGM on Nov 18, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you in the future.

8/10 Good

John Louis Magee,

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean, the beds were comfortable and the breakfast proved better than average. The street noise on our side of the motel was annoying.
Stayed 1 night in Nov 2023
Response from Fran, AGM on Nov 14, 2023
Thank you for trusting us with your lodging needs. We value your feedback. I apologize for the inconvenience you experienced. We look forward to seeing you in the future.

8/10 Good

Nachole

Beautifully updated! Will stay again.
Stayed 2 nights in Nov 2023
Response from Fran on Nov 13, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

8/10 Good

Robin

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
We have stayed here many times in the past. For the most part, our stay was pleasant. Check in was quick, bed comfortable and food was as expected— no complaints there. However, the chaise lounge was filthy! There were what I suspect were semen stains on it. I refused to sit on it. Housekeeping either didn’t take the time to clean it or they just didn’t notice the stains but in my opinion, it was very hard to miss. It really grossed us out. Other than that, the room was fine.
Stained chaise lounge
Stayed 2 nights in Oct 2023
Response from Fran on Nov 13, 2023
Hi,Thanks for trusting us with your lodging needs. We value your feedback to help us improve guest experience. I apologize for your inconvenience. Please know this concern has been addressed with the appropriate employees to take corrective action. This is not our normal service. We look forward to seeing you again in the future.

10/10 Excellent

Tommy-minh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, there wasn’t much in amenities but there were a lot of food choices nearby. The pool at the time of this review was closed being in late October. Every day I came back from my work the room was cleaned and restocked
Stayed 5 nights in Oct 2023
Response from Fran on Oct 27, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Fran on Oct 23, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 25, 2023
Thank you for choosing Holiday Inn Express Kings Mountain. We are glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fran, AGM on Oct 16, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

4/10 Poor

Paige

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean but mismanaged
My husband and I were on a road trip and stopped for the night. It was clean, the bed was super soft, but they mixed up the room they assigned us. Other guests were attempting to get into our room around midnight because they got assigned the same one as us. Then when their key didn’t work they got a hotel employee and he opened our door with the master key while we were sleeping inside! Luckily we had the chain pulled closed and he couldn’t get all the way in before we made ourselves known.
Stayed 1 night in Oct 2023
Response from GM on Oct 15, 2023
Thank you for choosing Holiday Inn Express Kings Mountain. We are sorry that your expectations were not met. We try and make sure security is the upmost for our guess. I will make sure we get with the right departments to make sure the issues are corrected. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

8/10 Good

Patrick

It was comfortable but very dated and in need of cleaning and upgrades. Very noisy and staff not very friendly.
Stayed 3 nights in Oct 2023
Response from Fran, AGM on Oct 10, 2023
Thank you for trusting us with your lodging needs. We value your feedback. Please know your experience is an exception to our service. I apologize for the inconvenience. We look forward to serving you in the future.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate and rely on reviews.. This was a great stay.
Stayed 1 night in Sep 2023
Response from Fran, AGM on Sep 15, 2023
Thank you for trusting us with your lodging needs. We look forward to serving your lodging needs in the future.

2/10 Terrible

Tracey

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE BED BUG INFESTATION 3rd floor
Normally this is a pretty decent hotel to stay at but for whatever reason my whole family got ate up by bedbugs my kids couldn’t go to school I spent over $1000 trying to disinfect my house we have lines of bites all over us this is horrible and the staff is willing to do nothing to try to help me get my money back or come see me for their uncleanliness also the room that we were giving the door did not even lock and we tried to go in the room the very first time there was a person in the room we went back down and got a new key and came back up the door was wide open the bed was not made up the shower was soaking wet they were used towels everywhere I guess we were staying in the room that they weren’t aware of The side door does not lock you can get in without a key also the patio area is never locked in a lot of the rooms when you just let the door slam on its own they stay propped up and therefore anybody can get inside of them I don’t know if it’s done on purpose or what I’m very disappointed and we will not be going back there I have a 7 and 3-year-old and this is very unacceptable very unprofessional and I cannot get any of the management or staff to give me a call back not sure what to do but I spent $215 in a room for one night we didn’t even get to sleep because we’re getting bit by bugs and doesn’t have the night we’re trying to make sure we’re safe in Very disappointed butThe lady that works Evenings has tried her very best to help and she is greatly appreciated
Stayed 1 night in Sep 2023
Response from Fran, AGM on Sep 15, 2023
We are sorry to hear we did not meet your lodging expectations. We do take all complaints seriously. As you know we attempted to meet all of your requests. We granted you a late check out as requested, you did not mention bedbugs until we contacted you to find out if you were checking out after the late check time passed. You requested another reservation for that night which was made at a reduced rate that you did not arrive for. There was no bites on your body parts that you exposed to the maintenance man. We sent the maintenance man and executive housekeeper to the room with black lights to check for a potential problem, there was no trace of bugs found. They did find crumbs in the bed. You stated that you saw invisible flying bugs, again the staff saw nothing. The guests that were in the room prior to and after you did not experience any problems and gave no complaints. As far as not communicating with you we have spoken with you several times. We explained to you numerous times that you would have to request a refund through your booking site as this was a prepaid stay. In the future please bring concerns/issues to our attention immediately not hours after checkout. The side entrance door locks experienced an electrical issue and are being replaced. We are under 24 hour video surveillance. We do not prop open doors to rooms, there is no access to the patio area from a guest room. The patio area is open so guest may access the pool when in season or to smoke. When you voiced your concerns with the first room assigned, the desk agent checked the room, after you were assigned a new room, and it was not dirty and the door functioned properly. The original room was rented to another guest later in the evening with no problems or complaints. Every room is inspected after being cleaned prior to being entered into the system for rental. Again, I apologize for your disappointment.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Clean and comfortable. Breakfast options satisfied our group. Room was nice and cool when we walked in
Stayed 1 night in Sep 2023
Response from Fran on Oct 27, 2023
Thank you for trusting us with your lodging needs. We value your feedback. We look forward to seeing you again in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience
We had a positive experience at the Holiday Inn. Service was prompt and friendly. The room was clean and comfortable.
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Thank you for choosing Holiday Inn Express Kings Mountain. We are glad to hear you had a good stay. We take pride in our hotel and guest. We hope that we can accommodate you in the further.

8/10 Good

Kathy, West Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently licat
Stayed 1 night in Aug 2023
Response from Management on Sep 4, 2023
Thank you for choosing Holiday Inn Express Kings Mountain and taking the time to give your comment. We hope that you will return to our hotel on your next stay in Kings Mountain.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff, breakfast staff were all professional and courteous.
Stayed 1 night in Aug 2023
Response from Management on Sep 4, 2023
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

2/10 Terrible

Steevn

Disliked: Cleanliness, staff & service, property conditions & facilities
I am not one to trash businesses out loud. I had bugs in my room and hair all over the place. Will never stay there again. I needed to be out of town one more night and drove 25 minutes to stay elsewhere
Stayed 2 nights in Aug 2023
Response from Management on Sep 4, 2023
Thank you for choosing Holiday Inn Express Kings Mountain. We are sorry that your expectations were not met. I will make sure we get with the right departments to make sure the issues are corrected. We take pride in our guest and hotel. Hope that next time you are in Kings Mountain you will stay with us again.

8/10 Good

Roseanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maintenance needed
Staff was great, very friendly and accommodating. Breakfast was really good Hotel itself is in need of maintenance Our room had mold on the ceiling from upstairs ac plus dripping from condensation on our window seal.
Stayed 3 nights in Aug 2023
Response from Management on Sep 4, 2023
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We will make sure that we get with maintenance to make sure these issues are addressed. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very courteous and knowledgeable able the area. Felt safe and parking was great. Rooms were clean and comfortable.
Stayed 1 night in Aug 2023
Response from Management on Sep 4, 2023
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 Excellent

Mary Louise, The Villages

Stayed 1 night in Jul 2023
Response from Fran, AGM on Sep 15, 2023
Thank you for trusting us with your lodging needs. We look forward to serving you again in the future.

8/10 Good

Nyesha

Traveled with family
Liked: Cleanliness
Great one day stay. Breakfast was good
Stayed 1 night in Jul 2023
Response from Management on Sep 4, 2023
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great place and the customer service was outstanding.
Stayed 2 nights in Jul 2023

6/10 Okay

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed, upstairs ice machine was out of order, down stairs ice machine was dirty, room didn’t have enough towels, sheets. Staff was friendly and helpful but I don’t feel like I should pay full price if you don’t have all the amenities operating that you advertise.
Stayed 2 nights in Jul 2023

8/10 Good

Andrew

Stayed 1 night in Jul 2023
Response from GM on Apr 11, 2024
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

6/10 Okay

Janine

Traveled with family
Disliked: Staff & service, property conditions & facilities
No pool and it wasn’t advertised when I booked. It’s clearly being resurfaced. Ice machines broke. No sheets for sofa bed nor towels or wash clothes. Had to make several trips down to front desk to get what should have been in room.
Stayed 1 night in Jul 2023

10/10 Excellent

J Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from GM on Apr 11, 2024
Thank you for choosing the Holiday Inn Express Kings Mountain. We take pride in our guest and hotel and it’s great to hear you enjoyed your stay. We hope that next time you are in Kings Mountain you will stay with us again.

10/10 Excellent

William

Stayed 1 night in Jun 2023

10/10 Excellent

DeShaunda, RURAL HALL

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Jun 2023