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Reviews of WoodSpring Suites Charlotte Shelby

2.5 out of 5
WoodSpring Suites Charlotte Shelby
1010 Sue Lane, Shelby, NC

Reviews

6.2
Rating 10 - Excellent. 63 out of 267 reviews" "
Rating 8 - Good. 53 out of 267 reviews" "
Rating 6 - Okay. 45 out of 267 reviews" "
Rating 4 - Poor. 37 out of 267 reviews" "
Rating 2 - Terrible. 69 out of 267 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The people upstairs had loud music. I had to call the front desk 3 times. Starting at 1am. 3am and 8am.
Stayed 1 night in Mar 2024

6/10 Okay

Jasmine

The only issue I had with this stay is that the guy came knocking at 9:40. I know check out is at 11. I can understand knocking at 10:30 but 9 something come on bruh
Stayed 1 night in Mar 2024

2/10 Terrible

Cristy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will not stay here again!
Stayed 1 night in Feb 2024

2/10 Terrible

Montae

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
i would never stay here again if my life depended on it
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly greeting when I checked in. Since I have to use a walker, they carried my bag to the room. Room was clean. Was told a few times that if I needed anything, let them know.
Stayed 14 nights in Dec 2023

2/10 Terrible

Leila

Disliked: Cleanliness, staff & service, property conditions & facilities
if i could put zero stars i would. there was roaches absolutely everywhere. it smells so bad. it’s loud in the hallways. it’s terrible. main office came banging on my door in the morning.
Stayed 1 night in Dec 2023

4/10 Poor

Guadalupe

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was immediately greeted by roaches in the bathroom and room. The shower head had a leak that made water shoot up into the ceiling. Check in was easy.
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay here again and would not recommend.
None of the doors actually locked, there’s people outside hanging around cars and smoking by the doors constantly. The hotel was run down and not very clean. They don’t offer ANY kitchen utensils with the room and the office isn’t available at all hours.
Stayed 2 nights in Nov 2023

2/10 Terrible

Kuri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Beckham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Tiara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bugs roaches in the room
Stayed 2 nights in Oct 2023

10/10 Excellent

Harold

Stayed 1 night in Oct 2023

10/10 Excellent

Faith

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our extended stay! Loved having a kitchen in the room!
Stayed 7 nights in Oct 2023

2/10 Terrible

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Kelly

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pictures are super deceiving.
Stayed 1 night in Sep 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Dump. Don’t waste u time or money. I couldn’t even get in the room because the card key didn’t work after being programmed twice. Left the key on the front desk counter and walked out, past the clerk who was outside smoking and found other accommodations.
Stayed 1 night in Sep 2023

2/10 Terrible

David

The room above mine was noisy. I could not sleep have the night unbelievable. At two in the morning someone knocked on my door trying to get in. It was unbelievable. I asked for a wake up call at 5:30 in the in the morning unbelievable.. I will never stay there again. The situation was such that I got no more than two hours sleep
Stayed 1 night in Sep 2023

6/10 Okay

Zachary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Very unsatisfied
We were very disappointed with this hotel, from check in we had a problem. We paid in full to reserve our room but when we got there we didnt get the room we reserved. They also do not clean rooms the entire time you are there and taking out your garbage from the room is your responsibility. We will never stay at this hotel again it was just awful. Also pictures on hotels.com for this hotel are really not what rooms look like. Kind of deceiving
Stayed 7 nights in Aug 2023

2/10 Terrible

Sidney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drug users, roaches and other bugs. Smellled and staff was no where to be found when we tried to get towels or when we were checking out Sunday morning.
Stayed 2 nights in Aug 2023

8/10 Good

Timothy

Stayed 3 nights in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Check in was fast and efficient. The room was clean and comfortable. It was quite and peaceful just what I needed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Stayed 1 night in Aug 2023

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Alexus

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There were roaches everywhere, We were harrassed by a drunk man late at night who was standing outside of hotel. The floors were filthy. Terrible stay. Since we got into room late at night I didn't see roaches until morning and was so upset.
Stayed 1 night in Jul 2023

10/10 Excellent

Waylon, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Jul 2023

10/10 Excellent

Allison

Stayed 1 night in Jun 2023

10/10 Excellent

Sky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Joseph

Stayed 1 night in Jul 2023

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at 12:15 AM (which I called that morning to let them know I would be late), and the front desk area was locked up and no one was there. I did not stay there because it felt very unsafe. I will be asking for a REFUND!
Stayed 1 night in Jun 2023

2/10 Terrible

Dalton

Traveled with family
Honestly drove 14 hours, pulled into the parking lot nice building! But the people mulling around the parki g lot and playing their car stereos load and the staff standing out front with them carring on like paying customers couldn't see this. My father and I turned around and drove away! It's a shame that a corporation would have that nice building be represented like that. Added 3 more hours to the drive but got the drive done and checked into another hotel...
Stayed 1 night in Jun 2023

2/10 Terrible

Jahaun

Stayed 5 nights in Feb 2023

6/10 Okay

Edward

Liked: Staff & service
Disliked: Property conditions & facilities
I was very disappointed in the bed in the room. It mattered not the wait I slept, it felt like the bed was going to collapse at any minute. I was in way to front desk to voice concern and a staff member looked at bed and said they were all the same. I have stayed in business suites before and if I was staying for more than one night I would have checked out and found other accommodations.
Stayed 1 night in Jun 2023

4/10 Poor

Deanna

Stayed 1 night in Jun 2023

4/10 Poor

Landon

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

John

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was not very clean. It is by far one of the worst places I have ever stayed. Will not recommend or stay here ever again.
Stayed 12 nights in May 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything and smell very bad
Stayed 2 nights in May 2023

2/10 Terrible

Richard

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Don’t go their unless you are a bug and want to die. Smelled awful and had a hard time breathing in a fumigated atmosphere. No amenities, so don’t think you will be able to sit in lobby and enjoy friends.
Stayed 1 night in May 2023

10/10 Excellent

Wanda

Stayed 1 night in Mar 2023

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner would hum every time it kicked on the fire alarm would intermittently go off throughout the night it is an extended stay hotel so there were several families actually living there so kids were running and screaming up and down the hallway all night the toilet didn't function properly I had to lift the lid and pull the chain manually every time I wanted to flush the whole place smelled like marijuana
Stayed 4 nights in Mar 2023

4/10 Poor

DAWN

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The beds look like roll out cots leaked garbage in ty he elevator was still there the next morning with nasty smell no staff at night and unable to get towels til 10am the next morning locals hanging outside rooms dogs barking inside never reccomend this place

10/10 Excellent

Wade

4/10 Poor

Guy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable. Roaches in all 3 rooms that I've stayed in. Room service only every two weeks and didn't even show up then. Skinny girl at front desk was obviously on some kind of drugs.
Stayed 7 nights in Nov 2022

8/10 Good

Trevon

Stayed 1 night in Dec 2022

4/10 Poor

Doug

Disliked: Cleanliness, amenities, property conditions & facilities
For the price, I had appropriate expectations, but that stops at roaches. Would not recommend.
Stayed 2 nights in Nov 2022

4/10 Poor

Denise

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Lydia

Liked: Staff & service
Disliked: Property conditions & facilities
I will not be using that location again
The room had roaches and the toilet were very unstable when you sit down on it the employees were very friendly and helpful and the bath towels were very nasty looking with spots all over them
Stayed 2 nights in Oct 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

4/10 Poor

Andrea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Apparently only 1 person worked at the hotel - the front desk person. This left her unable to be at the front desk. When we arrived there was no one at the front desk. We called out constantly and waited about 25 minutes until she appeared. When we checked out, there was a guest ahead of us and no one at the front desk. The guest had been waiting about 15 minutes. We just put the keys on the desk and left. The room was fine though, no complaints there.
Stayed 1 night in Oct 2022