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Reviews of Quality Inn

2.5 out of 5
Quality Inn
108 N Fremont St, Shenandoah, IA

Reviews

6.4
Rating 10 - Excellent. 14 out of 91 reviews" "
Rating 8 - Good. 27 out of 91 reviews" "
Rating 6 - Okay. 20 out of 91 reviews" "
Rating 4 - Poor. 16 out of 91 reviews" "
Rating 2 - Terrible. 14 out of 91 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Stayed 5 nights in Jan 2024
Response from GM ZAKIRALI on Jan 15, 2024
Thank you and please come again

10/10 Excellent

Rebecca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the places i needed to go. I did not like how you were able to get into the facility very confusing
Stayed 1 night in Dec 2023
Response from GM ZAKIRALI on Jan 15, 2024
Thank you and please come again

2/10 Terrible

Lindsay

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Horrible
We were not informed that the pool was closed until after checking in and upon entering the room we found it to be dirty and the door was broken. We requested a refund but we’re told that because we entered the rooms they would not refund us. We ended up leaving and going to a different hotel.
Stayed 1 night in Oct 2023
Response from Amir on Oct 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, GM Amirali Zakirali

10/10 Excellent

Jeri

Traveled with pets, Traveled with family
Liked: Staff & service
I will say thr staff was able to adjust my room since there is no elevator if you are mobility challenged...with a smile
Stayed 1 night in Oct 2023
Response from Amir on Oct 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn SHENANDOAH We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, GM Amirali Zakirali

6/10 Okay

Crystal

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amir on Oct 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments and concerns will be shared with our team and serve as encouragement and training as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Amirali ZakiraliGM254-220-0069Thank you

8/10 Good

Shelley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Amir on Oct 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments and concerns will be shared with our team and serve as encouragement and training as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Amirali ZakiraliGM254-220-0069Thank you

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets throughout the property...just walking the halls were not vacuumed & literally had dirt & trash on them. Went into a "public" restroom on main floor near the pool, & it was FILTHY with a broken toilet top & full trash can & dead crickets on the floor...not to mention the toilet hadn't been flushed & was filled with excrements. I flushed the toilet & it was incredibly slow in filling back up. A toilet upstairs had overflowed & was dripping water into our bathroom. Was a disgusting experience!
Stayed 1 night in Sep 2023
Response from Amir on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us a very important guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amirali ZakiraliGM

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Doug

Liked: Staff & service
Disliked: Property conditions & facilities
AC unit not cooling to capacity. refrigerator all iced up and not working properly, and door didn't latch shut so had to brace something against it to hold it shut. Never could get network shows on tv, which may have been operator error but it wasn't for lack of trying.
Stayed 1 night in Aug 2023
Response from Amir on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us as a valued guestWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amirali ZakiraliGM

2/10 Terrible

Andrea

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here at all
Worst hotel I’ve ever stayed in. First I had dead bugs all in my room, when I went to the front desk to tell them about it they first wouldn’t switch me to a different room they gave me a vacuum and had me vacuum my room. Then getting into my bed there was mold all over my blanket. So I ended up sleeping on the couch sitting up cause I felt that was the safest.
Stayed 1 night in Aug 2023
Response from Amir on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us as a valued guest We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amirali ZakiraliGM

6/10 Okay

Becky

Traveled with group
From the outside it looked like an abandoned property. The front desk area was hot and humid. The breakfast was scant and alos the air conditioning had not been turned on in the dining room. No working ice machine.
Stayed 1 night in Aug 2023
Response from Amir on Sep 11, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the issues you mentioned in your survey. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amirali ZakiraliGM

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities
Room was clean ane the staff were friendly. The hotel is aged a bit so not in the nicest condition but looks as best as it could despite it.
Stayed 2 nights in Jul 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Kenna

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small shower, dirty carpets and linens, smelled like cat pee in the room, ice machine was dirty and not working, toilet would barely flush. Also they key card machine was not working and we had to be let into our room everytime we left the hotel. Staff was very nice and helpful though.
Stayed 2 nights in Jul 2023

8/10 Good

Nathaline

Liked: Cleanliness, staff & service
Wear and deterioration. Untidy outside. Hall entry did not lock. Pool out of order. Breakfast was good.
Stayed 2 nights in Jun 2023

6/10 Okay

Kameron

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The deadbolt on my room door would not engage. The door to the room was cockeyed leaving a noticeable gap at the top. My room was clean but the stairs and hallway were in need of a cleaning. The water in the shower came out a grayish color until it had run for a few seconds.
Stayed 2 nights in Jun 2023

2/10 Terrible

Jim

Traveled with family
Disliked: Property conditions & facilities
Smoke detector needed battery, office said we would have to buy our own. Telephone was disconnected, no connecting cord. Office said company was changing owners & nothing they could do. Suggested we should use our cell phone if we needed anything. We reserved room for 4 adults & room only had 2 bath towels & 2 hand towels. Office staff did provide 2 more bath towels when we asked, but one appeared dirty, used. We booked for 2 nights, had no one clean the room for 2nd night, no additional towels or coffee. Dead bugs on bathroom floor. I would NOT stay here again & would NOT recommend to anyone.
Stayed 2 nights in Jun 2023

8/10 Good

Leroy

Stayed 1 night in Apr 2023

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
I have never stayed in a mote digusting hotel in my life. Tub would not drain. Sheets on hef looked like they were still dirty. The tv never did wor.
Stayed 2 nights in Apr 2023

4/10 Poor

Geraldine

Traveled with group
Disliked: Amenities, property conditions & facilities
Toilet was plugged, fire alarm dangling from ceiling, did not get Wi-Fi password when we checked in, showerhead dripped all night, beds very uncomfortable. Way below Quality’s usual appearance.
Stayed 1 night in Mar 2023

4/10 Poor

Matthew

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was not clean, the refrigerator didn't work. The room door never locked so any one could have walked in at any point.
Stayed 4 nights in Mar 2023

2/10 Terrible

Ericka

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible, everything was dirty &stained. Smelled
Stayed 1 night in Oct 2021
Response from GM Amir. on Oct 17, 2021
Can you please tell me what room number you stayed so we can double check because our hotel is full and we don’t have any complaints from any of the customers. I truly apologize that you had a bad experience. We would like to make that up to you so please give us a call.

10/10 Excellent

Doyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
Good clean place to stay comfortable and quiet.
Stayed 1 night in Oct 2021
Response from GM. AMIR on Oct 11, 2021
Thank you thank you and thank you. We Realy appreciate your business and kind words. You guys are welcome anytime.

4/10 Poor

Russell

Disliked: Amenities, property conditions & facilities
We have stayed at this location for the last four years, at least once. Small things are very welcome and helpful to travelers! There aren’t any luggage carts to use for bringing luggage to your rooms. We are older patrons…providing these small assists to older travelers helps. The condition and management has changed drastically over the last two years. The clientele has gone downhill from normal travelers to what seems to be transients. We didn’t feel totally safe. Our stay at this location is our last. We will not stay here again!
Stayed 1 night in Oct 2021
Response from GM Amir. on Oct 9, 2021
Dear Valuable guest, we Realy appreciate your business and loyalty. As you know Shenandoah Is a very small town and only have two decent hotels including ours. Fortunately or unfortunately there’s a small construction project going inside Walmart in our city where the company reserve our hotel for the guess which were coming from different areas of the surroundings to complete the projects and these reservations are done through Windham and other third-party reservation systems. Sometimes we do not have control over what kind of clientele‘s to pick and choose. And when these kind of projects come to town we have to take any and all business possible to survive and stay in business. Our staff is new and we are trying very best to provide the best customer service. And we do help our guest bring luggage in from the vehicle to their room if we are asked at the front desk. Since we don’t have Elevator we are not required to have a luggage cart. Our exterior doors are very convenient to the location of the rooms. Please give us another chance and remind us when you’re checking in and will be most happy To do her best to take care of you and future. Thank you again for your business and your loyalty support.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Stayed 1 night in Oct 2021
Response from GM. AMIR on Oct 9, 2021
Thank you so very much for your business and a good review. Hope to see you soon and God bless you

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was clean and comfortable, but a bit on the tired side.
Stayed 3 nights in Sep 2021
Response from Amir GM on Oct 19, 2021
Thank you so much and we really appreciate your business. Please let us know when you’re in the area and stay at a hotel to see how we can make it even better and more comfortable stay for you.

4/10 Poor

Ann

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Outside grounds were unmowed.. receptionist hard to understand. Internet connection so slow it never sent an email . breakfast less than basic.
Stayed 1 night in Sep 2021
Response from Gm Amir on Oct 9, 2021
Thank you so much for your business. As you understand due to Covid pandemic the breakfast requirements have changed however we are still keeping up with the hot breakfast even though we’re only required to have very small breakfast in a bag. Once again we appreciate your business and hope to see you soon

4/10 Poor

Don

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not clean. In poor condition
Stayed 1 night in Sep 2021
Response from GM AMIR on Sep 29, 2021
We apologize that you feel this way about our hospitality. Our hotel is full and no one else have complained and matter of fact we have very happy guests. Did you try letting us know at the front desk while you were here so maybe we could’ve moved you to a different accommodation to satisfy you. Please if you’re in our area stop by and we will make sure your accommodation is up to your standard.

4/10 Poor

Jered

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Up in smoke?
This hotel was less than stellar by far. We stayed here 100% for the price and since it was a super 8 branded hotel I figured I would be adequate for what we needed. It was not. First off the smell of marijuana smoke was constant from the second we stepped foot into the building until we checked out three days later. Secondly the police were at the property three times in one day. There were shady people staying in one of the rooms near ours, in and out all day and night. The halls were never vacuumed at all during our stay. The mattresses were very old and broken down. The staff was eh okay not professional, wearing pajama bottoms and flip flops. Never saw them at the counter unless they were called to it. After our third night we decided to go to rodeway in Red Oak and it is great. No pot smoke or shady customers and very very well kept.
Stayed 3 nights in Sep 2021
Response from Amir GM on Oct 19, 2021
Thank you so much and we appreciate your business. We apologize that the inadequate smell that you found in our hotel. Unfortunately sometimes we do get guess that does not have courtesy towards others and right now there’s a small construction project going in town that a lot of out-of-state and out of city people are staying there in construction and sometimes we don’t have fully control on those clients because those rooms are reserved by a third-party or their company. However we We will do our best to control the environment and make you stay next time even better comfortable and fresh.

2/10 Terrible

Reji

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to likable! Overall not pleasant at all
Stayed 1 night in Sep 2021
Response from Amir GM. on Oct 19, 2021
Thank you so much for your stay and we appreciate your business. We apologize for the inconvenience you had at least give us a chance and we will try to make your stay much much more comfortable and pleasant

8/10 Good

Diane

Stayed 1 night in Sep 2021

6/10 Okay

Larry

Traveled with family
Disliked: Property conditions & facilities
About average for the price
the pool was unexpected and clean. The room was ok but the toilet was loose from the floor. Breakfast was ok. th
Stayed 2 nights in Sep 2021
Response from Amir GM. on Sep 7, 2021
Thank you so much for your business and I kind review. Please let us know when you’re back in our area, We will be most happy to make your stay even better. And please provide us with the last day to styed at our hotel and will give you a discount for your next stay. Again thank you so much for your business

8/10 Good

Faye Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and convenient. The service at the front desk was friendly and efficient. We did not stay there the night of the 3rd at all. I mistakedly booked the night of the 4th.. We stayed there the night of the 5th only!!
Stayed 1 night in Sep 2021
Response from Amir GM on Sep 7, 2021
Thank you so much for the review. I have read your review if you can please give us a call at your earliest convenience so we may look into your stay and your reservation.

4/10 Poor

Aaron

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This was a tough stay. Im forgiving when it comes to no frills hotel/motel stays but this was a bad experience. I had a later checking in on a very hot day. This rooms a/c wasn't turned on when i arrived in a 2 floor room and my guessing it was 95 to 105 degrees upon arrival. Turned on the a/c and it was apparent that it wasnt going to cool it down quickly so I decided to give it time. An hour and a half later still steamy. There was large stains on the carpet in this room and a friendly dead cockroach in the bathroom. Please note that is was a wood cockroach and this do not live indoors so they didn't an infestation but general lack of cleanliness. Ended up getting a different room after they suggested sending a mechanic at 10pm.....I declined that and the put me in a "pre cooled" room. The second room had various stains on one of the queen beds here. Shower had a pinhole in the pipe to the showerhead which covered the ceiling, light, vent fan, toilet, floor in water. Yeah, tough stay
Stayed 1 night in Aug 2021
Response from Amir GM on Oct 19, 2021
Thank you so much and we really appreciate your business. We really truly apologize for the inconvenience you had. We had couple of new employees there were still under training. We will definitely make it better for you and much much more comfortable and pleasant stay when you arrive next time.

10/10 Excellent

Neysa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms! Pool and decent breakfast.
Stayed 1 night in Aug 2021
Response from Amir on Aug 30, 2021
Thank you so much for your business and you have 10% off for your next stay with us. If there’s anything we can do to make your Steven better please let us know. Amir Zakirali (GM) Super8 Shenandoah

2/10 Terrible

Cindy

Stayed 1 night in Aug 2021

6/10 Okay

Erik

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Amir on Aug 21, 2021
Thank you so much, we appreciate your business. Please let us know when you’re in town or at her property to how to make your stay even better next time. Again thank you so much

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Aug 2021
Response from GM AMIR on Sep 29, 2021
Thank you so much for you business. We look forward to seeing you again

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Amir on Aug 21, 2021
We appreciate your business, and thank you for staying with us. Please let us know when you’re in town next time or staying at a hotel we will definitely try to make your stay even better. Thank you again

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Amir on Aug 21, 2021
We appreciate your business and thank you so much for staying with us. Please let us know when you’re in town again or staying at a hotel we will try definitely to make your stay even better. Thank you

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was filthy. Frosting stain on bedspread.
Stayed 1 night in Jul 2021
Response from Amir on Aug 21, 2021
Thank you so much for letting us know. We definitely apologize about any inconvenience you had. Please let us know when you’re in town or staying at our hotel next time we will definitely make your stay much better and pleasant and take care of you personally

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Room size was good. Odor of the room was terrible, went and bought room freshner. Television did not work, desk clerk came to room to see if it really did not work, then sent maintenance worker, who could not fix it, second maintenance worker could not fix it, both came back on the phone with someone, and then manager came and fixed it. After turning it off, it did not work again. Manager was to come in a few minutes to fix it but never came for over an hour, I checked out.
Stayed 1 night in Jun 2021
Response from Amir on Aug 21, 2021
Thank you so much for letting us know about our rooms. We apologize about any inconvenience. Please let us know when your next time in town and at our hotel, We will definitely make your stay much much better and pleasant. Thank you again

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
ok place
Stayed 1 night in Jun 2021
Response from Amir on Aug 21, 2021
Thank you so much for letting us know so we can better ourselves for a future guests. Please let us know when you’re back in town or staying at a hotel we will definitely try to make your stay much much better and pleasant again thank you so much

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Room smelled like smoke.
Room was clean but smelled like smoke. Also hard to adjust the heat, it was either very hot or no heat. Great location for my stay. Price was cheap so I put up with the problems. I stayed during the covid time and it was almost empty
Stayed 2 nights in Dec 2020

6/10 Okay

linda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from HOTEL MANAGEMENT on Dec 21, 2020
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Pretty clean but carpets and chair needs cleaned. Hall smells like cats and the smell lingered n the room.
Stayed 1 night in Aug 2020
Response from HOTEL MANAGEMENT on Aug 31, 2020
Thank you for your feedback

10/10 Excellent

Tracy Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice place to stay
Stayed 1 night in Jul 2020
Response from HOTEL MANAGEMENT on Jul 16, 2020
Thank you for your response and we would like to see you again.

10/10 Excellent

Suz, Williston ND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was friendly and very helpful. The room was clean and comfortable. Would stay there again.
Stayed 1 night in Jun 2020
Response from HOTEL MANAGEMENT on Jun 23, 2020
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Verified traveler

Liked: Cleanliness
Housekeeping did not adequately tuck in bedsheets for some of the nights we were staying at the hotel. Lack of nutritious vegetables in the breakfast bar area. Manager onsite was kind enough to stick around when showing us to our room to ensure that things worked ok tho...
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty washcloths. Mumbled at check in and could not understand what they were saying! Room number on envelope didnt work because i was given a different room!
Stayed 1 night in Nov 2019