Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
98% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Great hotel with metro station within 100ft.

Posted Jan 25, 2015
Pros: The internet, the location, and the hotel comfort.
Cons: The beds are a little hard...
Location: Location is great for going to Huaqiang if you need electronics (only 6 stops on metro), Hong Kong, and night life at the Shopping Park.
Staying at Grand Mercure is awesome for business because the internet works, it's safe, secure, and the hotel is literally 100ft. away from the Zhuzilin Metro station. I stay here every time I'm in Shenzhen.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

よかった。

Posted Jan 8, 2015
Pros: ほぼ全部
Cons: 特に無し
Location: 深センのレジャー施設が地下鉄で、5駅以内にある。
フロント従業員の対応から、部屋のコンディションまで全てが良かったので、オススメします。地下鉄の駅も、ホテルを出てすぐに有り、便利です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Shanghai, Atlanta

great staff, nice rooms, good location, firm bed

Posted Jan 7, 2015
Pros: Room, internet, locations, staff
Cons: beds could be softer
Location: no idea
This is a very nice hotel in a good part of Shenzhen. The rooms are nice. The staff is great. The beds are a bit too firm.
4 out of 5
Recommended
for Business Travelers
by Jackfrom Hong Kong

Fantastic service

Posted Oct 28, 2014 on Hotels.com
Very nice place for business trip
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

交通方便,位置在舊住宅區旁,環境略差

Posted Sep 21, 2014
Pros: 价錢適中,有健身運動設施
床單不潔,.(睡覺時感覺痕痵,好像有蝨咬) 大堂接待慢,(入住及退房工作人員效率有必要改善) 自助早餐沒有適當添加供應.(早上九點多部份食品已停止供應)
2 out of 5
Recommended
by Amandafrom TPE

房間設備老舊、毛巾都都黃掉了

Posted Sep 3, 2014 on Hotels.com
剛入住時,給了一間很臭的房間,一進門就聞到非常濃的霉味。我們立刻下樓要求換房,服務生之間的對話完全表明,他們本來就知道那間霉味很重,馬上換房,可是態度很差。這讓人感覺,酒店擺明就是,只要那個房客沒來抱怨,那他們就賺到了,但.....大家都是有付錢才能入住,酒店這種行為,真的夠低級了。再來是,毛巾都氾黃了,應該用了很多年都沒更新吧。
4 out of 5
Recommended
for Families
by Lawfrom 香港

Posted Aug 9, 2014 on Hotels.com
酒店就在地鐵竹子林站出口旁邊,交通非常方便。酒店大堂及receiption 同事很有禮貌,工作有效率。房間整潔,整體感覚很舒服。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chapel hill, nc

High end but unpretentious and a good value

Posted Aug 8, 2014
Pros: The executive floors aren't expensive and offer a nice breakfast upstairs on the 25th floor
Cons: A Starbucks counter would be great but this place is such a good value I can't complain.
Location: Near Windows on the World and the high tech business area so it's nice for business and families
The staff bends over backwards to be helpful ; the food is fresh and well made, and the beds are a bit firm but still OK for western travelers. It's very clean, quiet, and easy to find. A great value.
5 out of 5
Recommended
by Francis Woo H Ffrom 香港小童群益會

上網極佳,可以Facebook Youtube.亦收到微弱香港流動通訊。

Posted Jul 28, 2014 on Hotels.com
自助餐舒適的坐椅和睡床都是很好。