1 bedroom, in-room safe, blackout drapes, soundproofing
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Reviews of Oriental Ginza Hotel Shenzhen

4 out of 5
Oriental Ginza Hotel Shenzhen
Shennan Boulevard West, Futian District, Shenzhen, Guangdong

Reviews

8.2

Very Good

Rating 10 - Excellent. 171 out of 540 reviews" "
Rating 8 - Good. 255 out of 540 reviews" "
Rating 6 - Okay. 75 out of 540 reviews" "
Rating 4 - Poor. 24 out of 540 reviews" "
Rating 2 - Terrible. 15 out of 540 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Stayed 2 nights in Jul 2023

10/10 Excellent

Danish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Old but really good
The furniture in the room is super dated but it is clean, extremely spacious, has a kitchenette with a fridge/freezer and everything was in good working order. The view (on the bay) was fantastic. Pressure in the shower was great, hot water immediately. The only issue we had was that the AC temperature did not seem to go up when we wanted it to, it just stayed at 23C, which was too cold for our baby but we turned it off and opened the window and that was fine. It was lovely to be greeted by housekeeping staff in the corridor whenever we passed, you don't always get that.Free parking and a a great location, very close to OCT Harbour, Shenzhen Bay Park..
Stayed 2 nights in Aug 2020

6/10 Okay

Fabiano

Liked: Cleanliness, room comfort
Disliked: Staff & service
You are on your own.
The English speaking staff, didnt understand English. Example: no one could give us restaurant hours. Pointing to pizza on menu talking to English Speaking waiter, I got spaghetti. 2nd cup of coffee was only hot water added to same cup.
Stayed 3 nights in Jan 2020

6/10 Okay

Kwong Bik

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
I cannot believe the water pressure is so bad, no cold water at shower, only super hot water during shower.
Stayed 1 night in Dec 2019

10/10 Excellent

Otto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short stay in Shenzhen
This hotel was very comfortable to stay at and it was only 1 block walk to the nearest MTR station...very convenient for traveling to different parts of Shengzhen.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was in a convenient location, right next to the metro station. Nearby can find some local restaurants.
Stayed 1 night in Dec 2019

10/10 Excellent

Gerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

2/10 Terrible

Ka Mei

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff really help ful.
Stayed 1 night in Oct 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen October 19
Great experience stayed here many times and always a good service. Assistant manager LI Fan (Serena) very attentive and always on hand to make it a Pleasureable stay
Stayed 2 nights in Oct 2019

10/10 Excellent

Baiyan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Lai Ting

Liked: Staff & service, property conditions & facilities, room comfort
LT
Close to the subway
Stayed 4 nights in Jul 2019
Response from Eric Guest experience manager on Aug 19, 2019
Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. We will share your comment with our colleagues and continue to take advantage of our location and our attentive service. The service provides guests with a good experience to meet the hotel's five-star standard.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Helpful staff, helped me on speed post, safe keeping of food. But after 2 days from checking out, I am still waiting for the reroof ¥2000 deposit
Stayed 2 nights in Jul 2019
Response from Eric Guest experience manager on Aug 6, 2019
Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. As we see that your comment was by anonymous, we hope that you could call us if possible so that we would to like cancel your deposit as quick as possible. Looking forward to seeing you again.

8/10 Good

Siu Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & comfortable
Stayed 1 night in Jul 2019
Response from Eric Guest experience manager on Aug 6, 2019
Thank you for taking the time to share about your experience at the Grand Mercure Shenzhen Oriental Ginza. Hope to serve you in the near future. Sincerely，

10/10 Excellent

Walt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed property, nice restaurant, good service.
Stayed 9 nights in Jul 2019
Response from Eric Guest experience manager on Aug 6, 2019
Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. We will share your comment with our colleagues and continue to take advantage of our attentive service. The service provides guests with a good experience to meet the hotel's five-star standard.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the services are great and the staff is helpful, it is a pleasure stay
Stayed 1 night in Jun 2019
Response from Eric Guest experience manager on Jul 5, 2019
Dear guest， Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. We will share your comment with our colleagues and continue to take advantage of our location and our attentive service. The service provides guests with a good experience to meet the hotel's five-star standard.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great amenities. some local restaurants behind the hotel. Clean large rooms.
Stayed 5 nights in Jun 2019
Response from Eric Guest experience manager on Jun 25, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，

8/10 Good

HYUKJUN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Eric Guest experience manager on Jun 21, 2019
Thank you for taking the time to share about your experience at the Grand Mercure Shenzhen Oriental Ginza. Hope to serve you in the near future. Sincerely，

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great with the exception that we were woken up early both mornings of our stay by the hotel staff. The night we got in wasn't until nearly 3 AM due to a delayed flight, and someone not only knocked on the door at 8:30 to clean the room, but then opened the door to start cleaning! With such a late check in I wish the front desk had alerted cleaning staff. It was far too early to be cleaning on a Saturday. The next day we were woken up again at 8:30 because they were trying to deliver laundry to us, but it was the wrong room. We wanted a relaxing weekend, but unfortunately had both mornings start much earlier than we had wanted or expected.
Stayed 2 nights in Jun 2019
Response from Eric Guest experience manager on Jun 25, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies.We have reinforced internal management about the policy concerning guest arrives at mid-night, and would not disturb to clean the room or get laundry in the morning. We would learn from this issue and severely prevent future occurrence.And it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

David Hieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Eric Guest experience manager on Jun 21, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely，

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good stay. No complaints. Convenient to subway, helpful staff, breakfast ok. Comfortable room, good facilities, would reccomend staying here.
Stayed 6 nights in Jun 2019
Response from Eric Guest experience manager on Jun 14, 2019
Dear guest，thank you for choosing grand mercure shenzhen oriental ginza and Giving us high praise. There are some places to eat and play around the hotel. When you stay in our hotel next time，our concierge staff can give you guidance and help. We will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I like room arrangement good but shower area little smaller.
Stayed 1 night in May 2019
Response from Eric Guest experience manager on May 27, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，Grand Mercure Shenzhen Oriental Ginza

10/10 Excellent

Trang Thai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Very and friendly staffs, have a good upgraded breakfast was simple but nice and I love it very much. Love this Hotel and highly recommended to all traveller.
Stayed 3 nights in May 2019
Response from Eric Guest experience manager on May 27, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，Grand Mercure Shenzhen Oriental Ginza

8/10 Good

SS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A good business stay, convenient location and familiar property. Have stayed several times.
Stayed 1 night in May 2019
Response from Eric Guest experience manager on May 27, 2019
Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. We will share your comment with our colleagues and continue to take advantage of our location and our attentive service. The service provides guests with a good experience to meet the hotel's five-star standard.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old. It’s dark and not like a 4 star hotel.
Stayed 1 night in Apr 2019
Response from Eric Guest experience manager on May 27, 2019
Thank you very much for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. Unfortunately, we have not met your expectations. Please allow me to express my most sincere apologies. Our hotel has been undergoing regular maintenance and maintenance to create a more comfortable stay. Thank you for your valuable comments, we have feedback to the hotel leadership and further improve. We look forward to your visit again and you will have a completely different experience! Sincerely

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. The lobby has rabbit for kids fun. Maybe it was special for easter holiday. My kids had great fun with them.
Stayed 1 night in Apr 2019
Response from Eric Guest experience manager on May 27, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rabbit is actually indeed for kids fun duo to Easter holiday, we are so glad you have fun with them.Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，

8/10 Good

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I stay this hotel 7 years ago, it was a really good hotel. right now, need proper maintenance.
Stayed 4 nights in Mar 2019
Response from Eric Guest experience manager on May 27, 2019
Thanks for your loyalty and sharing your experience with us.Our hotel has been undergoing regular maintenance and maintenance to create a more comfortable stay. Thank you again for your valuable comments, we have feedback to the hotel leadership and further improve. We look forward to your visit again.and we hope your next visit will be as pleasant as the previous one. Sincerely ，

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Subway right outside of the hotel. Very convenient to go around. Staff were very helpful, helping us call taxi, lending us extra umberlla, and sending out overnight delivery packages. Room is spacious. Bed is equivalent to king size bed in states. Bathroom has tub and shower. I am sure hotel was top notch when it was first opened. Over the time, lack of high quality of maintenance, the hotel now shows its age, such as carpet. But still clean and acceptable. The only problem we encountered is, our booking indicated free breakfast. But hotel only offers 2 people per room when we checked in. They were able to honor 4 of us when they reviewed our booking. Breakfast was high quality, combination of western and Chinese style food. Overall, we are very happy with our stay
Stayed 4 nights in Apr 2019
Response from Eric Guest experience manager on May 27, 2019
Dear guest，thank you for choosing grand mercure shenzhen oriental ginza and Giving us high praise. We will continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. We sincerely look forward to your next visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seriously one of the most amazing checked in ever I was very exhausted they made it easy and fast thank you so much Serena this girl is amazing and super friendly and welcoming I had a real good time there
Stayed 1 night in Apr 2019
Response from Eric Guest experience manager on May 27, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Eric Guest experience manager on May 27, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，

10/10 Excellent

Lai chau, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price for such a clean and big hotel
Stayed 1 night in Mar 2019
Response from Eric Guest experience manager on May 27, 2019
We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ，

4/10 Poor

Kim Moh

Stayed 2 nights in Jan 2019
Response from Eric Guest experience manager on May 27, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. According to your feedback, we found out that the score for each item is very low, We would like to know more about your stay experience. Please rest assured that we will take actions to improve our service quality. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 Terrible

JOSE MAURICIO

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible, no service, filthy, noone speaks English
Terrible! I can't believe it is a 5-star hotel and nobody speaks English. It took me hours to understand how the internet works. Once it worked, it connected but so slow that I could not get any emails. Service is terrible. I do not recommend this Hotel.
Stayed 4 nights in Mar 2019
Response from Eric Guest experience manager on May 27, 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will keep following up on the comments which you mentioned ,about the internet and English skill, and will train our staff more detailed. Hope to serve you in the near future. Grand Mercure Shenzhen Oriental Ginza. Sincerely,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good location for Metro station at reasonable rates
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel in a business district. The room is decent and the front office staff are efficient and English speaking. Very convinient as the metro station is right in front. Not many eateries nearly though.
Stayed 3 nights in Mar 2019

6/10 Okay

R, HK

Traveled with family
Disliked: Amenities, property conditions & facilities
Overall ok, rooms are pretty dated and no sitting area at lobby at all....
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Stayed 5 nights in Feb 2019

10/10 Excellent

Tae Hyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
bed,room,bathroom is ok,is only hotel is bit old
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019