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Reviews of Holiday Inn Shenzhen Donghua, an IHG Hotel

4 out of 5
Holiday Inn Shenzhen Donghua, an IHG Hotel
No. 2307 Donghua Park Nanhai Road, Shenzhen, Guangdong

Reviews

8.4

Very Good

Rating 10 - Excellent. 96 out of 290 reviews" "
Rating 8 - Good. 158 out of 290 reviews" "
Rating 6 - Okay. 28 out of 290 reviews" "
Rating 4 - Poor. 6 out of 290 reviews" "
Rating 2 - Terrible. 2 out of 290 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

William

Liked: Staff & service, amenities
Great people
Stayed 1 night in Mar 2024
Response from Rachel Chen on Mar 21, 2024
Dear Mark:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team

10/10 Excellent

William

Stayed 1 night in Mar 2024
Response from Rachel Chen on Apr 7, 2024
Dear Mark:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team

10/10 Excellent

Mark

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Downtown is close enough to the airport and there are plenty of things to do in the area.
Stayed 4 nights in Jan 2024
Response from Rachel Chen on Feb 4, 2024
Dear Mark:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team

10/10 Excellent

Norman Storm

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is close to many different sites for shopping amd restaurants. Convenient and walking distance to many local shops, pharmacies and stores.
Stayed 4 nights in Jan 2024
Response from Rachel Chen on Feb 4, 2024
Dear Storm:Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Team

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by staff and carried our luggage to our room. Any questions that we had, the staff had answers for us. They are cuties and helpful. We enjoyed talking to them for the best customer service the provided.
Stayed 3 nights in Dec 2023
Response from Lisa Liu on Jan 9, 2024
Dear GuestThank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our comfortable environment and personalized services made your stay experience more memorable. In the meantime,We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are looking forward to meeting you next time.Sincerely,Marketing Communications Department

10/10 Excellent

Qiuyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rachel Chen on Sep 11, 2023
尊敬的宾客:您好!感谢您入住深圳东华假日酒店,我们很高兴得知您有一个欢乐的假日旅程。我们酒店位于深圳南山区中心,临近科技园,地铁九号线南山书城站于十一号南山站双线直达酒店,为您的出行提供便利。我们酒店非常注重设施设备的保养,每年都会翻新,力求给宾客带来舒适安心的入住体验。针对IHG集团优悦会会员,我们会为其准备欢迎水果,钻石卡更是可享免费的早餐。朗景园西餐厅位于酒店一楼,为住店客人提供营养均衡、品种丰富的自助早餐,定期推出不同主题自助晚餐。我们将继续保持高品质优秀的对客服务标准,竭力为每一位客人打造舒适温馨的入住体验,欢迎您的再次光临。市场传讯部

4/10 Poor

Jenny

Traveled with family
Liked: Room comfort
Unhappy checkin time
Baby bed crooked and uncomfortable. Our own bottle sterilizer exploded when plugging in socket in room. Shower water power is too soft. Baby tent too big without platform for babies. Upgraded room comfortable and spacious. Service fine. Breakfasts lot of varieties.
Stayed 2 nights in Mar 2023
Response from Rachel Chen on Mar 20, 2023
Dear Guest:Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shenzhen Donghua . The hotel have a strategic location close to businesses in the lively Nanshan district. And both the Metro Line 9 and Line11 can reach the hotel directly. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.We hope that this experience will not deter you to visit us again in the near future. We look forward to welcoming you back to our hotel again. Thank you!Sincerely,Morris TiedemannGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Miya Chen on Sep 29, 2021
尊敬的宾客: 感谢您选择深圳东华假日酒店,并对我们的服务给予肯定。酒店位于南山区中心,临近科技园,地铁九号线南山书城站与十一号线南山站双线直达酒店。再次感谢您的评价,我们诚挚期待您的再次莅临。 酒店市场传讯部

10/10 Excellent

Toby Chin To

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. The traffic conditions in transition presents some challenge to access hotel.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

HolidayInn, Shenzhen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The location is close to the train station.
Stayed 1 night in Nov 2019
Response from Tim Hooton on Dec 13, 2019
Dear guest, Thank you very much for your stay at our hotel and leave us a valuable review. It’s our pleasure to learn that you appreciated our room quality. Our hotel is in the heart of Nanshan District,the Metro Line 9 at the entrance of the hotel has been opened,only 1 minutes you can get to the MTR station, which will bring more convenience for your transportation. Besides, only 5 minutes get to the other MTR station - Nanshan Station, from here it only take 15 minutes to Shenzhen Airport. Thank you once again and look forward to welcoming you!

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST
friendly and helpful staff
Stayed 2 nights in Nov 2019
Response from Zoe Zeng on Nov 25, 2019
Dear guest, Thank you for choosing Holiday Inn Shenzhen Donghua.We are  pleased to know that you satisfied with our staff service, an aspect of our hotel that is preferred by many of our guest. I will share your positive remarks with our team, as it will definitely encourage them go extra mile to deliver better service. We appreciated your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, clean room, good price, had a nice stay.
Stayed 1 night in Nov 2019
Response from Tim Hooton on Nov 20, 2019
Dear guest,   Thank you for taking the time to share your feedback regarding your rcent stay with us at Holiday Inn Shenzhen Donghua. We are delighted to know that you appreciated our location and room quality. Our hotel is indeed right in heart of Nanshan District. Coastal City shopping complex, surpermarkets and bars are all around. Also glad to knwo our room cleanlinessy can make you satisfied. I will share your positive remark with our team, as it will definitely encourage them go extra mile to deliver better service. Hope to see you again!

4/10 Poor

Lee, Hong Kong

Traveled with group
too far away from major shopping centres, more like business
Stayed 2 nights in Aug 2019
Response from Tim Hooton Gerenal Manager on Sep 4, 2019
Dear Lee,Thank you very much Holiday Inn Shenzhen Donghua and sharing a valuable feedback with us. Stay with us for a good location close to businesses in the Nanshan district. Within minutes' drive from the Hi-Tech Park. Only 5 minutes walks to the nearest MTR station - Nanshan Station, from here it only take 15 minutes to Shenzhen Airport. Coastal City shopping complex, Poly Cinema and Theater, Shenzhen Bay Stadium, supermarkets and bars are all around the hotel. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you again for your feedback and we look forward to welcoming you back in the near future! Best Regards

8/10 Good

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Chetan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cosy room and bed. TOILET is clean and well maintain. No particular dislike.
Stayed 3 nights in Jun 2019
Response from Mary on Jul 5, 2019
Thank you very much and look forward to your next stay

2/10 Terrible

Wai Hong

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotels.com should be more conscientious
Bad arrangements. We booked a room for 3 adults and it turned out that a room with a double bed was assigned. We requested to change to a twin bed room but the receptionist said that day was a full house.
Stayed 1 night in Apr 2019
Response from Tim Hooton, General Manager on May 20, 2019
Dear Wai Hong, First of all, thank you for staying with Holiday Inn Shenzhen Donghua. We really appreciate your valuable feedback, which will help us to keep improving and delivering high-quality service to each of our guest. I’m sorry to hear that some aspects of the hotel didn’t meet your expectation. The issue you highlighted have been shared with the management team and immediate action has been taken to rectify the problems. Your comprehensive feedback is highly appreciated, as it is a vital way of reviewing the level of service and facilities we provide so as to make improvements.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service is very good. A bit noisy in the room and not very convenient for taxi.
Stayed 7 nights in May 2019
Response from Tim Hooton, General Manager on May 20, 2019
Dear Guest , Thank you for choosing to stay at Holiday Inn Shenzhen Donghua for your recent trip. It is delighted to read that you liked many aspect of your staty. During the peak hours 7:30-10:00 and 17:00-20:00, it is difficult to catch a taxi anywhere in Shenzhen. In case you need limousine service during that time, can contact our concierge one hour in advance. With the regards of your suggestions on room noisy, I have addressed it with concerned team to follow up. Thank you for bringing it to our attention. Thank you once again for your feedback and look forward to welcoming you back in near future. Best Regards,

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the location. I dislike the reception counter staff for handling the check-in. Mess up with guest name and room number.
Stayed 2 nights in Mar 2019
Response from Sunny Luo, Public Relations Manager on Apr 1, 2019
Dear Guest , Thank you for choosing to stay with us for your recent trip to Shenzhen. It is delighted to read that hotel location can brings you convenience. I will share your comment with our reception team to improve. Thank you for bringing it to our attention. Look forward to welcoming you back in near future. Best Regards,

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Kai Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn DongHua ShenZhen
Nice, comfortable and convenient. Suits perfectly my need for business trip.
Stayed 1 night in Jan 2019
Response from Mary Tao on Jan 29, 2019
Thank you very much and look forward to your next stay

8/10 Good

Sarah Woon King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Mary Tao on Jan 21, 2019
thank you very much and look forward to your next stay

10/10 Excellent

Ignatious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2018
Response from Mary Tao on Jan 17, 2019
Thank you very much and look forward to your next stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice room, far gym.
Clean and quiet hotel, friendly service, yet the location of the gym is far.
Stayed 1 night in Dec 2018
Response from Mary Tao on Jan 17, 2019
Thank you very much and look forward to your next stay

10/10 Excellent

Seong Chai

Hotel staff at the reception and restaurant are very friendly.
Stayed 1 night in Nov 2018
Response from Mary Tao on Jan 17, 2019
Thank you very much and look forward to your next stay

8/10 Good

Rick, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy hotel in Shenzhen city close to the metro and other city attractions.
Stayed 11 nights in Oct 2018

8/10 Good

Michael

Good hotel
Hotel was good. Staff was friendly and room was clean. Location of hotel is not bad. Getting a taxi is not easy for some reason.
Stayed 3 nights in Sep 2018

10/10 Excellent

zachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
was very nice , good room , nice stuff , a rich & delicious breakfast many good japanese restaurants behind the hotel .
Stayed 1 night in Sep 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Muhammad Usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice experience
It was nice hotel, close to downtown Nanshan
Stayed 7 nights in Aug 2018

8/10 Good

John, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the location of this hotel. Easy to get to from the Shekou ferry. Typical western amenities. Reasonably priced. Taxi drivers can find it (usually).
Stayed 1 night in Aug 2018
Response from Mary Tao on Aug 14, 2018
Thank you for your comments. Welcome to stay again

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Mary Tao on Aug 8, 2018
Thank you very much and look forward to your next stay

8/10 Good

Carson

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2018

8/10 Good

Patrick

Liked: Cleanliness, staff & service, room comfort
Very comfortable and convenient
The Hotel is good and the rooms are comfortable (soft beds, variety of pillows). The location in Nanshan is good and convenient to shops and the subway station. The hotel is well maintained but a little dated and for this reason a little more expensive than it should be.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nashan district. 15 min to airport by subway.
Convenient for my purposes. Quiet rooms. Adequate gym and pool. Breakfast expensive but cheaper to buy at reception night before. Plenty of shopping and restaurants within 10 to 20 min walk. Many font desk staff speak almost no English. Look for bellboy and checkin staff who are better trained. Could not find hotel phone directory and had to go through switchboard each time.
Stayed 1 night in Apr 2018

10/10 Excellent

Vincent, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with nice room
Usually stay in other hotels, but this time tried this one with 2 nights, had a good experience with the room. Room with comfortable bed, useful furniture, comfortable sofa facing the TV, lots of channels. Place is clean. Good spread of breakfast but didn't see lots of people. Close to amenities, walking distance to nice restaurants and a convenient store from the back door near lift. Overall a world class holiday inn, with everything a great holiday inn should have.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

HS, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was nice hotel. So cozy. Every staffs are so friendly and Delicious breakfast. But little far from metro station .
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nIce and clean. clean. it is also close to the Shenzhen international airport.
Stayed 2 nights in Aug 2017

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying Short stay
The Staff were friendly and helpful. The location was convenient for us and the room was comfortable and well equipped.

10/10 Excellent

David, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel situated near the metro.
Fun trip to China, including Hong Kong, Beijing, Shenzhen, and Shanghai. Visited the great wall, forbidden city, and many other interesting places, even saw the cute pandas.
Statue
Relic
flowers
Great Wall - Simatai

8/10 Good

Col , Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Shenzhen
First time staying at the Holiday Inn Donghua and what a wonderful experience! Was offered a complimentary room upgrade and breakfast, also received a birthday cake and even birthday decorations in the room. That was a very nice touch! The breakfast was fabulous with a wide range of food on offer every morning. The buffet dinner on the weekend was also top class. The staff was very courteous and professional. Special thank you goes to Jason, the hotel Manager and Kitty at the front desk. Also to Lily and Gary at the Viu Cafe.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Shenzhen? This is a great place to stay
The rooms here are always nice, there is a great shopping center almost across the street and the food is good.

8/10 Good

filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moutain Park
the location was good for shopping and good for the park across!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort