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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
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Property Amenities
In addition to a full-service spa, Marco Polo Shenzhen features an outdoor pool, a health club, a spa tub, and a sauna. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. High-speed wireless Internet access is complimentary.
This 4.5-star property offers access to a business center, a technology helpdesk, and secretarial services. Event facilities include conference/meeting rooms, a meeting/conference room, small meeting rooms, and a ballroom. This luxury hotel also offers a fitness facility, a steam room, and a rooftop terrace. A train station pick-up service is complimentary for guests. Complimentary parking is available on site.
Marco Polo Shenzhen is a smoke-free property.
Rooms
Air-conditioned accommodations at Marco Polo Shenzhen offer minibars and laptop-compatible safes. Rooms feature city or pool views. Beds feature premium bedding. Flat-panel televisions come with premium satellite channels. Bathrooms include shower/tub combinations with handheld showerheads, bathrobes, slippers, and bidets.
This Shenzhen hotel provides complimentary wired high-speed Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as speakerphones with voice mail. Additionally, rooms include welcome amenities and safes. Microwaves, a turndown service, and in-room massages can be requested. Housekeeping is provided daily.
All guestrooms are non-smoking.
Room Amenities
Recreation
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club, a sauna, a steam room, and a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
You may be required to sign in to verify your stay.
Showing 1 - 6 results (of 6)
“HOTEL POLICY”
The hotel has more than 390 rooms. The lobby has seating for around 35 people. The hotel policy is that they will NOT let anyone sit n the lobby area without ordering any drinks. They will NOT even give the guest of the hotel a Glass of water. I have stayed at several hotels around the globe. This is First hotel I have come across who does not know to treat people the right way...................I am glad no one was chocking to death. They would have NOT given a glass a water. If you do not take care of your customer, someone else will.
“Discounted rooms come with discounted service.”
I have stayed here a twice before and had positive experiences, but after this last stay I think I am finished with the Marco Polo Shenzhen. Arriving early in the morning after a difficult journey to unfriendly staff was the start of a bad stay. While trying to talk to check-in the person "helping" me left to go and service another guest. It was the start of a holiday weekend, but it seemed as if everyone was in a bad mood. Receiving notices slipped under my door to remind me to check in all guests at the front desk seemed unnecessary and even accusatory. My loyalty cards were refused. One day my room wasn't cleaned. And the front desk couldn't answer any of my questions about the area. Next time I'm staying at one of the other five-stars down the street. They are a bit more expensive, but a welcoming staff and a clean room means a lot to me.
“A great hotel for non-Chinese speakers who are used to certain service level”
This hotel is really a 5 star hotel. As a non-Chinese speaking person who was spending 23 days in Shenzhen, I picked the Marco Polo to make sure that I can get English service. However, once I checked in, I realized that, not only the staff spoke very good English but the hotel itself was great. My room was big and comfortable, and the hotel services (gym, pool, restaurants) were also great. It is sincerely one of the best hotels I have visited and I have seen quite a lot. The location is also convenient for a foreigner as it is close to Coco Park (lots of shopping and restaurants) but also one block from a subway station. In addition, it is walking distance to interesting places to see like the Shenzhen City Hall which is a beautiful building. Of course, one downside of the location is that everything is more expensive around, you pretty much pay US prices. I had dinner at the hotel a few times and the food was very good but definitively expensive as compare to anything else in China. Also, I used the laundry service and it was also very expensive when on think about how much they are paying for the staff to perform the cleaning. But I took it as the price to pay to be in an hotel where I can get service in English and a very comfortable accomodation. I highly recomment the Marco Polo and was really feeling like home after a long day out.
“MPShenzhen”
Hotel was nice, staff was friendly and helpful. Room was a good size and clean. Visitors are walking distance to the Coco Park shopping district - many good restaurants and pubs nearby
“I did not want go out.”
It is a beautiful hotel. very confy, located in the city. Good chose.
“First Choice in Shenzhen”
I've stayed in several Hotels in Shenzhen, but this one is always at the top of my list. The value is terrific and the rooms are great. The location is pretty convenient and the views are impressive. All in all this hotel is a great choice.
“Excellent service”
Very satisfied and impressed with the service, cleanliness, knowledge of staff for the hotels ervices and vicinity, good English, great breakfast buffet, could not ask for more
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The preferred airport for Marco Polo Shenzhen is Shenzhen (SZX-Shenzhen Intl.) - 27.2 km / 16.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
