Grande premiere suite | View from room

Reviews of Mission Hills Resort Shenzhen

5 out of 5
Mission Hills Resort Shenzhen
No 1 Mission Hills Road, Shenzhen, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 224 reviews" "
Rating 8 - Good. 81 out of 224 reviews" "
Rating 6 - Okay. 19 out of 224 reviews" "
Rating 4 - Poor. 9 out of 224 reviews" "
Rating 2 - Terrible. 5 out of 224 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jim

Stayed 2 nights in Dec 2023
Response from 值班经理 on Dec 22, 2023
尊敬的宾客您好!谢谢您选择入住深圳观澜湖度假酒店。看到您的低分无字评价,我们深感遗憾同时,也很抱歉此次入住未能达到您的期望。如有不足之处,欢迎您随时联系酒店值班经理反馈,我们将衷心感谢您的意见或建议。期待在不久的将来,您会再次光临深圳观澜湖度假酒店。祝您生活愉快!

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 宾客经理 on Oct 25, 2023
尊敬的宾客,您好!非常感谢您选择入住深圳观澜湖度假酒店。您的好评与肯定是我们不断努力的动力。愿深圳观澜湖继续陪伴您的下一个精彩假期,期待您的再次莅临。祝您生活愉快!

2/10 Terrible

kathy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is not clean. There are dead bugs in the bathtub, black mold on the airconditioner, the faucet leaks and the shower shoes are dirty! The tile is cracked in the bathroom.
Stayed 1 night in Sep 2023
Response from 宾客经理 on Sep 24, 2023
Dear guests, thank you for choosing to stay at Mission Hills Resort Shenzhen, and share us with your valuable comments. As the first luxury five-star hotel in China on the golf course, we have always adhered to the principle of "making guests satisfied and surprised" and strived to make every guest have an unforgettable stay experience.We felt so sorry about your bad experience, and have made your comments as case study to retrain staff. Mission Hills make greater efforts to create a wonderful journey experience for you. We are looking forward to meet you again. All the best.

8/10 Good

Kam Fu Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment
Stayed 1 night in Aug 2023
Response from 宾客经理 on Sep 6, 2023
Dear Guest, thank you for your time to share this comment with us. We are happy that you enjoyed your stay with us and benefitted from the unique environment within the Mission Hills.

8/10 Good

Kam Fu Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We extended our stay
Stayed 1 night in Aug 2023
Response from 宾客经理 on Sep 6, 2023
尊敬的宾客,您好!非常感谢您的入住和给予我们好评。您的肯定是我们不断努力的动力。愿深圳观澜湖继续陪伴您的下一个精彩假期,期待您的再次莅临!

10/10 Excellent

Grinric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from 宾客经理 on Aug 9, 2023
尊敬的宾客,非常感谢您的入住和给予我们好评。您的肯定是我们不断努力的动力。愿深圳观澜湖继续陪伴您的下一个精彩假期,期待您的再次莅临。

10/10 Excellent

Pelepchan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on Earth
This property is amazing! It is like visiting a golf museum! From the moment of arrival to the final check out, the staff attend to every possible detail. Tom Zhang, the concierge is exceptional with regards to his personal knowledge of the Resort! He is very accommodating and provided a personal tour upon my arrival! He should be awarded an award of excellence!
Stayed 1 night in Aug 2020
Response from Guest Experience Team on Sep 20, 2020
Dear Pelepchan, thank you for choosing to stay at Mission Hills Resort and thank you for the valuable comment,It was a pleasure to have you in house. It is our honor to hear that you enjoyed your stay with us, we will continue to provide you with quality service.We are looking forward to your next visit and wish you all the best!

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in SZ
fantastic hotel. it's on a large campus so it would be nice if they could give you a walking tour or take you around in the golf cart to get you more familiar with the grounds. There is a golf course but I haven't seen it. It would be cool if they could do something to encourage use of it by the folks like me who aren't golfers but would try it out. I'm here in December so the water is too cold but the pool is fantastic; they have 2. There are several spots in the gardens for relaxing. The gym could use a make over but it's adequate. I paid $5 USD for a diet coke in the lounge! Yikes! Staff is nice and they are English speaking. They have a business center, was handy when i needed a printer; had to pay of course but it was useful. Free shuttle bus that can take you to the mall is very convenient!
Stayed 4 nights in Dec 2019
Response from Guest Experience Team on Dec 18, 2019
Dear Jacob, thank you for choosing to stay at Mission Hills Resort and thank you for the valuable comment,It was a pleasure to have you in house. We take all feedback very seriously and are naturally very concerned about our facilities updating. We are sorry that we have not operate tour around golf course. As we all know, it might be dangerous for people will hit the golf ball over the courses from any direction which is uncontrollable. For your safety we do not sugguest to do so. Thanks for your understanding. We are proceeding chages about room treatment which related to mini bar use. Thanks for your advises.We are looking forward to your next stay and providing you with an enhanced level of service.

10/10 Excellent

Ben, Seattle, Washington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular golf course views, pools, golf club and property
Stayed 1 night in Sep 2019
Response from Guest experience Team on Sep 15, 2019
Dear Ben, thank you for choosing to stay at Mission Hills Resort and thank you for the valuable comment. We always aim to exceed our guests expectations and I was pleased to read your city break in Shenzhen was enjoyable, and you were satisfied with our service and facilities. We hope to be able to welcome you back in the near future.

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019
Response from Guest Relation Office on Jun 27, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good for family trip. remember to bring swimming hat!
Stayed 2 nights in Apr 2019
Response from Guest Experience Team on Apr 30, 2019
Thanks for choosing Mission Hills Shenzhen to stay and it is our great honor to hear you enjoyed your stay with us. We are looking forward to see you again in the near future! Hope you all the best!

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Shuffle bus service made everything very convenient. Husband and I have a good time there.
Stayed 2 nights in Mar 2019
Response from Guest Experience Team on Mar 21, 2019
Dear Angela, Thanks for visiting Mission hills resort (Shenzhen)! It is our great honor to hear you had a good experience here. Mission Hills is dedicated to offer high quality service and keep updating facilities to provide unforgettable memories for our guests. We appreciate your comment a lot. Wish you and your husband all the best and hope we could meet in the near future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mission Accomplished
Always a good experience
Stayed 2 nights in Mar 2019
Response from Guest Experience Team on Mar 14, 2019
Dear Guest, thank you for your time to share this comment with us. We are happy that you enjoyed your stay with us and benefitted from the unique environment within the Mission Hills complex. To learn more, you can visit us via our Mission Hills official website or call us on 0755-28020888.

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018
Response from Guest experience Tean on Jan 23, 2019
Mission Hills appreciate your comments. We are working on improve our service and facilities based on your advise. Thank you and wish you all the best.

6/10 Okay

Albert, Hong Kong

Liked: Cleanliness, staff & service
No bath robes, no plastic laundry bags in the room
Stayed 1 night in Nov 2018

10/10 Excellent

Wing Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

herman m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mission hills resort shenzen is a wonderful hotel with reasonable prices. They have 12 golf courses in the property and if youre a golfer this place is paradise. The rooms are huge with golf course views. I would like to thank maggie and her team for their hospitality. Would defenitely recommend this hotel

4/10 Poor

Derek

Disliked: Staff & service, property conditions & facilities
Would not go back.
Had a problem with the shower bracket on the first night and stopped at the front desk to ask them to fix it in the morning as I was not feeling very well. Had a bowl of soup and returned to the room....here is the maintenance man and the concierge in my bathroom at 9pm with the bracket all apart on the shower floor. They tell me he has to get a part and will fix it in the morning....they leave with water and dirty boot prints all over the shower and bathroom floor! The next morning I go down for breakfast around 7:30 and within 20 minutes I had the worst food poisoning I have had in years. Of course at 9am the maintenance man arrives with the concierge and manager to fix a $10 shower bracket! I actually passed out while they were working and was on the bed when the manager woke me up and tells me the maintenance man needs to use the electric drill....I told him no, why not change my room and then decided I had all of my things already unpacked and told him if they had an empty room, get the repair man to go over there and unscrew the bracket to replace mine and the he could spend all day fixing the cheap bracket. Boom, everything was OK and they all left. Unfortunately they left the bathroom like the night before with water and dirty shoe prints all over the shower floor and bathroom floor. Absolutely unacceptable.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great golf, fantastic, huge, luxurious rooms.
Luxurious, large rooms ideal if traveling with toddlers. There are kids activities on site with plenty to keep them entertained. Large outdoor pool area and nice lounge bar. Only criticism is if you use a pram/stroller, it's not easy to get around inside the hotel facilities as too many stairs and a lack of access, although reception areas etc are all accessible. Shuttle service to local mall which has amazing facilities for toddlers with lots of good restaurants. The mall also has a lot of facilities for kids, bowling, gaming and amazing looking trampling sports facility. The golf shops on site are extensive, played World Cup Course which was nice but green were much slower than expected from a Championship course and it's a very forgiving layout. Disappointed with the standard of hire clubs for this level of resort.
Stayed 2 nights in Dec 2017
 Dear Guest, thank you for choosing to stay at Mission Hills Resort, a sincere thank you for your comments in relation to our hotel room, recreation facilities and MH Mall. We would like to extend to you our sincere apologies for the unpleasant experience regarding to green condition and the standard of hire clubs, the Golf management have immediately launched a discussion and made related improvements. Indeed we will be making improvements and upgrading our hotel facilities based on your comments and suggestions, in order to provide more convenient access for family guest who use stroller throughout our resort. Thank you very much for taking time to point out our problems, so that we have the opportunity to improve ourselves. We look forward to welcoming you back to our Mission Hills Resorts in the future.

10/10 Excellent

Robert / Bob, Strongsville, Ohio, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel would recommend to anyone!
Have stayed here numerous times and always left with a great feeling and wanting to come back! I couldn't find one negative comment to make. Fantastic Resort Hotel and amenities!
Stayed 4 nights in Oct 2017
Response from Guest Experience Manager on Nov 26, 2017
Dear Guest, thank you for your time to share this comment with us. We are happy that you enjoyed your stay with us and benefitted from the unique environment within the Mission Hills complex. we are looking forward to your next visit and wish you all the best!

10/10 Excellent

Shamsher R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

A.Ma, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good for family
Hotel room is clean and spacious. it's my second time here, have a lot t to do and eat at the MH mall nearby.
Stayed 1 night in Jul 2017
Response from Guest Experience Team on Oct 12, 2017
Dear Guest, thank you for choosing to stay in Mission Hills Resort.We are glad to know that you have enjoyed your stay and looking forward to welcoming you at Mission Hills in the near future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel, Exceptionally Helpful Staff
A very nice hotel with fantastic facilities. I received excellent help from all the staff there. Laura, Colin, Alan, & Tom & are the only names I remember, buy everyone working there, were all fantastic. I'm looking forward to getting back there.

8/10 Good

Joseph, San Jose, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
Quiet hotel in an old town, close to art museum. Easy and convenient shuttle bus to Hong Kong port

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
if it has a indoor swim pool that could be great.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SAI TSANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and nice hotel staff
Spacious room and nice hotel staff

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel room was super super super huge
Room was very surprisingly huge, with a living area, walk in wardrobe, 2 queen size bed sized bed with a huge bathroom with shower and tub. More than enough for one person, big for two. The whole resort is scenic and nice shuttles between the mission hills mall and mission hills dongguan. Don't play golf but definitely seems like a very popular course, being award winning and all. The resort should look forward to developing more offerings around the area though, for example transport to the main shenzhen city or more food choices and/or shopping.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piecefullness in the middle of the noise.
It is really beatiful resort. Beatiful area and property. A great place.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad WiFi is the only comment that I have which is negative!

8/10 Good

Michael, Shenzhen

Liked: Cleanliness, staff & service
Strange place
Very strange experience... Overall it wasn't bad at all, but: no napkins and fruits in the room, no salt for bath (bath is big enough though), cold floor (carpet only around the bed), 3 lamps not working/blinking, cold food ordered from restaurant (delicious, but microwave oven in the room would be very appreciated) - all of these were far beyond our expectations about a hotel rated as a 5 star one. Still it was cheaper than a regular 5 star hotel. Kids summer camp located here is the last thing I'd like to have in my place of relaxing; and generally the place was a bit overcrowded. Doesn't it make sense to double the price and, what is most important, guests' feeling?

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nicholas, Marbella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but bad internet
Good stay nice place but internet was very bad so if you need hi speed this will be an issue

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing 3 days trip.
They upgraded us. Feel lucky.

8/10 Good

carcar, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Retreat in China
I enjoyed my stay at Mission Hills and found almost everything satisfactory. Rooms are clean and many of them have views of the golf course with balconies. My main complaint is room service. The menu is not as diverse as other well known hotel chains. After 10 days in China it is nice to come back after a long day working in factories and have a Western style dinner.

10/10 Excellent

Clive, Vernon reed.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel excellent service
This is a very comfortable hotel with very friendly staff and excellent facilities if you intend to play golf book your golf package in advance as booking while you are there is very expensive. Apart from that I would recommend this hotel to anyone.

8/10 Good

Mark, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transport arrangements, shuttle and taxi access really needs top be improved at the resort for guests without cars.Otherwise an excellent experience.

8/10 Good

Justin K, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet to recuperate for a busy biz trip
Overall, the hotel is clean and nice. No mosquito or unpleasant pests like some resorts. The only problem for us is that we don't play golf. To get in and out of the resort, you need to arrange separate transportation.

8/10 Good

isma, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE GETAWAY FROM THE CITY
Very nice hotel for family with young kids.lot of activities.however Pool Lifegard did not notice that my son was about to drown.should have more seats beside the pool.

10/10 Excellent

Matthew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favorites!!
This is my 3rd time at this hotel and it never disappoint. Posh rooms, service is superb and my kids love the swimming pool. Last visit was almost two years ago and everything looks so different now. Previously it was just a golf resort but now, there's a new huge shopping mall which just opened. Also a Hard Rock hotel opposite the mall which is still under construction, look forward to visiting again nxt year when it's ready as we had so much fun in the one at Orlando. Hope this one brings us new Rock'n roll experience!

10/10 Excellent

CT, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 35 minutes away from Shenzhen City centre
I used to stay in hotels @ downtown Shenzhen, thought it would take a while from airport to here, but 35mins was not bad at all, going straight into the resort after getting off highway, nothing compared to the pain of stucking in downtown Shenzhen traffic. The resort is huge and relaxing. They have my room upgraded to one with golf course view. Didn't get a chance to play their golf course but hit some balls at the driving range. The little restaurant - Patio right next to the driving range is pretty cool for a couple of beers with my buddies. I will for sure take my wife and kids with me next time for a real family vacation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and facilities
Seems like they are building a huge shopping mall outside the resort. Looks really nice, now my wife and kids know where to go... Heard there will be couple of new restaurants opening as well in the mall. Can't wait.. I know it's a bit distant from city but I guarantee there's no place in Shenzhen impresses you with such great environment. A eco sport park is opened on the other side of the resort, the securities were training patrol dogs in the afternoon, very interesting.

6/10 Okay

Laurence, Dublin

Liked: Cleanliness, room comfort
Good for golf but not for food
I'm sure if you like golf this is a good hotel, however if you don't it is very isolated. That would not bother me if the food was any good but it's not.

10/10 Excellent

Jonathan, vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreamworld of luxury away from shenzhen
I felt like some oligarch in a gated dream world .Giant Luxury mansions were all around this hotel that even had a familyworld minimart. If you want to be in total luxury away from the busy Shenzhen and have 100% service this is the place to go.