Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
95% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Does not live up to the NOVOTEL brand

Posted Mar 26, 2015
Pros: As a solo traveller, this hotel felt safe. The concierge will help with getting taxis (no more than 5 mins) & all taxis know where this hotel is.
Cons: The decor needs serious work. Staff needs more training.
Location: It's pretty convenient to get a cab. Its 10 mins to Windows of the World + Co co park. Its about 15 -20 mins to the convention centre.
The day before I was set to arrive Shenzhen, I checked the reviews again and was shocked at the number of negative reviews this hotel had just received (older reviews were okay). I braced myself for a horrible stay but found that it was not as bad as I expected. The rooms were tidy, clean and did not smell of cigarettes. Any time I stepped out of my hotel room, there were cleaners tending to the hallway, other guest rooms etc. The check in & check-out was quite a bit of a wait, but the staff was pleasant. I've stayed at other Novotel hotels (other countries ) and other hotels in Shenzhen, and I must say, this one does not live up to an international standard. The decor is very dated. The beds are quite hard. The remote in the room doesn't work. Internet is decent but not fast, and you have to "log -in" every time you want to use it. The breakfast has plenty of variety but sometimes it looks like left over from the day before. Also, language wise , if you don't know ANY Chinese at all, I wouldn't stay here. You would have to print all translated instructions or hunt for the general manager of the hotel to get anything done. Oh' funny fact- when you book a room and it says "ocean facing" ..you are actually facing the swimming pool.
2 out of 5
by A verified traveler

Poor service quality hotel restaurant

Posted Feb 19, 2015
Poor flushing Low level of staff service. I was asked to pay $50 dollars for a poorly place ice bucket which was hit down by my small girl. But the next day I saw a staff also break the glass but sure no need to pay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

nice hotel at perfect place

Posted Feb 8, 2015
service was good but inside the room smell was really very bad
1 out of 5
Recommended
for Personal Event
by johnsonfrom USA

差勁

Posted Jan 9, 2015 on Hotels.com
出門吃飯1h,首飾憑空消失…太可惡了。去警局報案,警官才告知,這酒店有客人報失窃記錄。
3 out of 5
Recommended
for Families
by A verified traveler

沒有内園景的高級房

Posted Jan 2, 2015 on Hotels.com
已加錢入住高級内園景房,結果房間也大,只是窗外是個大平台,什磨内園景也沒有。自助晚餐要試,招牌榴槤糕正,但很多時沒有供應。
4 out of 5
Recommended
for Getaway With Friends
by Judith Afrom He Nan

Trip to Shenzhen

Posted Jan 2, 2015 on Hotels.com
I stayed on the third floor of the hotel. My room and public areas smelled of mold/mildew. Seemed to have more to do with condition of the building rather than cleanliness of the room as the room was well-cared for. The first night I checked in, the staff turned on the a/c in the room and then delivered a space heater and extra blanket to me. They got me all set up; the staff was very helpful. Breakfast buffet was included in my stay-it was very good with lots of choices.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom shanghai, atlanta

OK but I expected better from a Novotel.

Posted Dec 23, 2014
Good location. Very good staff. Good internet. Clean room. Comfortable bed. Tiny room. Small poorly arranged bathroom. Very Chinese breakfast, not international enough. Horrible TV channel selection. I expect better from a Novotel.
3 out of 5
Recommended
for Business Travelers
by hsien kuofrom Taiwan

So so !!

Posted Nov 23, 2014 on Hotels.com
High price with medium quality.
5 out of 5
Recommended
for Families
by JINTAEfrom 칭다오

깔끔한 호텔, 감동적인 서비스 단, 주변에 인프라 부족

Posted Oct 7, 2014 on Hotels.com
과일서비스와 무료 미니바, 깔끔한 내부, 수영장 등은 감동적이었음 단, 주변에 마트 등이 없는 것이 한가지 흠이었음 하지만 다시 션젼에 간다면 꼭 다시 묵고 싶은 호텔이었음
4 out of 5
Recommended
for Personal Event
by Derekfrom Taiwan

門卡感應相當不遲頓

Posted Oct 7, 2014 on Hotels.com
整體上算是不錯,特色不迷你吧可以免費食用,但房間的門卡感應遲頓且使用不順。