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Reviews of 999 Royal Suites & Towers

4 out of 5
999 Royal Suites & Towers
1003 EAST SHENNAN ROAD, 1003, Shenzhen, Guangdong

Reviews

8.0

Very Good

Rating 10 - Excellent. 152 out of 560 reviews" "
Rating 8 - Good. 271 out of 560 reviews" "
Rating 6 - Okay. 84 out of 560 reviews" "
Rating 4 - Poor. 36 out of 560 reviews" "
Rating 2 - Terrible. 17 out of 560 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in Shenzhen
Have stayed here multiple times and have never had a problem. Large rooms, clean hotel and friendly staff.
Stayed 2 nights in Aug 2017
Response from Denny on Sep 6, 2017
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.It's a pleasure to have your satisfaction，Look forward to seeing you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Shenzhen Hotel
Our favorite hotel in Shenzhen. Large rooms, clean and always get good service.
Stayed 1 night in Aug 2017
Response from Denny on Sep 6, 2017
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.It's a pleasure to have your satisfaction，Look forward to seeing you again.

8/10 Good

Annalee Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel but far from food area, malls and offices.
Stayed 2 nights in Aug 2017
Response from Denny on Sep 6, 2017
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.It's a pleasure to have your satisfaction，Look forward to seeing you again.

8/10 Good

KA WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

6/10 Okay

johnny

Liked: Cleanliness, staff & service
Nice area near the town
Room is clean, area is near town centre with only 5 minutes to train station to HK, staff is up to standard, overall is good
Response from 深圳市丹枫白露酒店 on May 5, 2017
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.It's a pleasure to have your satisfaction，Look forward to seeing you again. I wish you a happy life.

8/10 Good

Claire-Ly, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Metro
We visited Shenzhen to go to the various parks and from the hotel we walked to the Metro about 5 minutes. The trains were fast and the system efficient. The staff as far as one or two knew some English, showed us the various locations and which train to catch. The pool and gym is nice, but due to a foot injury, I could not use them but if we go to Shenzhen again I would stay at this hotel. It is also close to a few food take out places which is handy.
Response from Royal Suite & Towers on Mar 30, 2017
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.We regret that we can't bring you the full satisfaction.We constantly improve the quality of service,Hope that every choice of our guest can live happy and comfortable,We hope to see our progress in your next stay.

2/10 Terrible

Bing, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing hotel, 100% a two star hotel
Staffs are so how attentive but not friendly nor professional, this is my fourth time staying in this hotel and each time is getting more disappointing and discomforting, security is good and location is convenient but that is about all. If the standard is dropped to two stars, everything with this hotel is overpriced and overrated. i was hopeful that this hotel would improve after my last stay but now, I have completely gave up my hope. I will NOT stay in this hotel again. Towels were all hard and uncomfortable, no assurance that these towels can be used on human bodies, water pressure is also weak too.
Response from 3480532371@qq.com on Mar 7, 2017
Dear Guest：We are sorry to bring you an unpleasant stay,Thank you very much for your feedback on our problems, The hotel has ordered relevant departments to make rectification, and strengthen staff training,Ensure customer service quality. I hope to have the opportunity to stay in our hotel again and look forward to seeing you in our next visit!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms and friendly service
Nice spacious and comfortable rooms.

8/10 Good

Milton, Singapre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel
The location of hotel is not as convenient as I would expect as it is not in the shopping district. I had to take a taxi to the shopping district and back. Other than that, it was a pleasant stay as the service is rather good.
Response from Royal Suite & Towers on Nov 23, 2016
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.All along, we constantly improve the quality of service.I believe that this feedback will give us all the staff to bring a great inspiration.Look forward to seeing you again. I wish you a happy life.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
The service is very slow. Common area internet only available to guests with a local number. Coffe shop food is terrible.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff didn't speak much English. Our room was nice, but it was a smoking room, and we had requested a nonsmoking room. Nice kitchenette, but no pots, dishware, or utensils. Those items were available for rent at a fairly high cost.

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 12, 2016
感谢您的选择与支持，期待您的再次光临。

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite 4 Star hotel in Shenzhen
My favorite hotel in Shenzhen. Convenient to the area I need to be in. Hotel staff very nice and helpful. Always quickly respond to any room issues. Would definitely recommend. Good price!
Response from General Manager on Sep 12, 2016
Thanks for staying with us. hope to see you soon at our hotel. Wish you have a great day! Thank you！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Did not stay too long as check in late
Response from Denny on Jul 5, 2016
Thanks for staying with us. hope to see you soon at our hotel. Wish you have a great day! Thank you！

10/10 Excellent

yurri, indonesia

Liked: Cleanliness, room comfort
Disliked: Staff & service
bad service
tried to call out but the phone wont go thru. complaint to frontdesk to no avail. and the front desk wont help you to find transportation at all. if only the service is better, this hotel would be nice to stay. but with the current service, i wont be returning.
Response from Denny on Jul 5, 2016
We feel very sorry for what had happened to you at the hotel, in the future work,we will try our best to avoiding the same thing happend again and appreciate your feedback!

8/10 Good

Leo, Brisbane, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel in shenzhen
After staying in a fleapit for one night, this was very luxurious and comfortable. I would recommend to anyone going to shenzhen to book this hotel and it has an amazing yum cha restaurant.
Response from winnie on Jul 5, 2016
Dear Guests: Thank you very much for your comments. We appreciate your choose of Royal suite & Towers hotel. All we concern is our guest’s needs, hope to see you soon at our hotel. Wish you have a great day! Thank you！

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay
Despite booking a non smoking rooms, it reeked of smoke, carpet was stained, AC didn't work.
Response from winnie on Apr 26, 2016
Thank you very much for your comments. It is very important for us to know about your opinion. We will constantly improve our service quality in that field, looking forward to see you again in our hotel. Wish you have a wonderful day! Thank you！

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stubborn receptionist
I kept telling the reception I had booked a standard suite but he kept saying its deluxe suite which is about 150ft smaller. It was around 2pm and he said room is still cleaning up so I went back and got the room at 3, then guess what , when I opened the room door, a half naked man was sleeping in his bed waking to see who walked in....so embarrassing luckily nothing happened(plus the suite was still just a deluxe suite) Went back down to the reception and finally gave us the right standard suite. Everything else was fine if you don't mind the poor services. I will go back cus the suites are nice for that kinda price.
Response from winnie on Apr 7, 2016
Thanks for staying with us，We feel very sorry for what had happened to you at the hotel, in the future work,we will try our best to avoiding the same thing happend again and appreciate your feedback! thank you.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Room stinks
I booked a non smoking room but it smelt terribly in the room. The entire floor smells like cigarettes. The room was old, with no bath tub. This definitely is not a 4.5 star hotel.
Response from winnie on Mar 29, 2016
Dear Guests: Thank you very much for your comments. It is very important for us to know about your opinion. We will constantly improve our service quality in that field, looking forward to see you again in our hotel. Wish you have a wonderful day! Thank you！

8/10 Good

LOK, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No more 24 hour check-in service, not worth this price
Response from winnie on Mar 30, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from winnie on Apr 12, 2016
感谢您的支持，欢迎下次再来，祝您生活愉快，工作顺利！

8/10 Good

Wai Ka, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed with discontinuance of 24-hour stay a
We had stayed there a few months ago and the after check-in 24 hours stay was excellent, so we chose the same hotel again this time. However, they DIScontinued their best service. We checked in at 7:30pm at night but on the next day, we’re informed that they had stopped offering 24 hours stay. We had to leave. There are many options at the same price if they don't provide 24-hour stay anymore. What a pity.
Response from winnie on Apr 26, 2016
Thanks for staying with us. 24 hours stay just a temporary promotion,there are many other offers for you to choice,thank you.

8/10 Good

Elaine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Only stayed for 1 night, a short getaway. Overall our stay was quite pleasant and nice. Room is spacious (69 sqm). Furniture is a little worn out, but the room is clean in general. Bedding is nice and comfy. Shower is powerful, however our room didn't have a tub (shower only). The gym has mostly what we needed, and it's opened until 11pm. We didn't swim but the pool looks good. There is 24-hours room service (as described on the menu), but when we tried to order something in the middle of the night, the person who picked up the phone who sounded half asleep told us that the stove was not working so they couldn't prepare any food. We had a feeling that he didn't want to get up and prepare food just for 2 customers. Reception told us that breakfast was served until 11am. So we went to the cafe at 10:15am and they were already collecting all the food from the buffet. They told us that they have just decided to change the serving time and the buffet would end at 10:30am. So we didn't have a chance to try out the breakfast. Location of the hotel is the low point. Basically we had to walk out to the main street (about a minute walk from the hotel which is fine), and tried to grab a taxi amongst ten other people who were trying to do the same, with traffic zooming in front of us. Dusty and dangerous. We finally caught a cab in about 10 minutes. Otherwise, the hotel itself is not bad at all.
Response from winnie on Jan 26, 2016
Dear Guests: Thank you very much for your comments. It is very important for us to know about your opinion. We will constantly improve our service quality in that field, looking forward to see you again in our hotel. Wish you have a wonderful day! Thank you！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
The Hotel is good, the poeople are nice and friendly.
Response from General Manager on Nov 25, 2016
Dear Guest：Thank you for choosing Royal Suite & Towers shenzhen.It's a pleasure to have your satisfaction，Look forward to seeing you again. I wish you a happy life.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
fair Hotel
The Hotel is fair, nothing bad. the room is big and convinient but the neighbourhood is not so nice.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Bed side lamp was broken and caused a short that shorted the master breaker for room. Enginneer reset te breaker and fixed the lamp in about 30 min. Desk lamp was broken. Refrig does not wrk properly.

8/10 Good

Lonnie Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Derek, Wuhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hong Kong / Shenzhen break
Overnight stay on the way to Hong Kong. Good size room, very comfortable.

8/10 Good

samy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

N, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were very helpful
We enjoyed oyr stay, the hotel near to the subway, and the stuff were amazing and helpful, they help us in all details we need. Only the smell of the cigarette was on our room.

10/10 Excellent

tracey, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile;

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Sound Accommodation
Hotel was ok. Beds were not hard. Room was clean. Breakfast not that inviting but otherwise hotel ok.

10/10 Excellent

JOE, SACRAMENTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOULD STAY AGAIN
NO TOWEL BAR TO HANG WET TOWELS IN BATH ROOM LITTLE MOLD IN SHOWER STALL

8/10 Good

Rod

Liked: Property conditions & facilities
Facilities: Good; Value: Economical; Service: Sufficient; Cleanliness: Tidy;

6/10 Okay

Rebecca, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Needs cleaning & updating; Service: Professional, Good, Courteous; Cleanliness: Lacking, Old -in need of updating; This is definitely not an international standard 5-star hotel, as advertised! The executive suites are spacious but seem old. Lifts stink of smoke.

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KEK

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

RBY, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is comfortable and convenient. Highly recommended for groups or family.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
My stay at hotel was excellent. Room was very big. There is only Chinese tea in the room, a coffee maker and coffee supplies would be a good addition. I can hear the traffic noise in my room although I was on 11th floor. Making balcony door little sound proof would be good

4/10 Poor

USA businessman, San Francisco CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad location you will not find the hotel
Hotel is no more than a 3 stars, bad location. Dirty room for the price look for better hotel.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Large room but poor services.
Hotel close to metro station, room are large but a bit old style. Dood for value, the negative is no one will help you to find a taxi even you ask for !

6/10 Okay

Verified traveler

Liked: Staff & service
Big rooms at a lower quality
Pleasant stay with very big rooms but as often the case the quality of fittings and furnishing was low, feeling a bit worn. Was comfortable but would have preferred a little smaller rooms at higher quality. Breakfast is not outstanding.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near metro
Hotel is clean and love the 24 hours check in and out service

10/10 Excellent

Sam, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Was a very enjoyable stay with friendly staff and prompt service.

8/10 Good

JL, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Nice!
Surprisingly amazed by the suite consisting of a kitchen area, living room and bedroom. Very unfortunate we only stayed 1 night, so couldn't fully enjoy the suite. Receptionist mentioned that we can try out an upgraded version if we book again this suite. Hard to catch taxi at hotel, need to walk out. No kitchenware and utensils, so little strange there is a kitchen with stove.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The best thing is 24 hours stay. We don't need to rush to check out.

8/10 Good

Eric B, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We were upgraded on arrival, which was very nice. Very large suite with good faciloities, much more than needed just for 1 night. Good restaurant and bar as well and buffet breakfast great.