Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, Florida

close to the railway and to the boarder

Posted Feb 25, 2015
Pros: location
Cons: give staff more authority ...I had to change room because I had to cancel my breakfast package after two days; as a result they moved me to a new room
Location: close to a bargain shopping mall
nice hotel...room too small...beautiful view of harbour
1 out of 5
by A verified travelerfrom hongvkong

Avoid it like the plague

Posted Feb 1, 2015
Old not worth its price, more like 1 star hotel. Experience made far worse due to Expedia
5 out of 5
Recommended
for Everyone
by A verified traveler

This was my second stay at this hotel.

Posted Jan 11, 2015
Pros: Location is good. It seemed to be quite improved in its cleanliness since my last stay 5 years back.
Cons: Breakfast need improvement. Fresh made food variety should be increased.
Hotel was welcoming, neat, and staff was Friendly. I was really impressed by the facilities in the room. Looks like the furnishings have been redone. Breakfast was ordinary and can be improved.Cocktail hour was great! one of the best so far. On the whole I and my wife enjoyed the stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, Florida

Couldn't be happier

Posted Jan 4, 2015
Pros: I liked everything about this hotel.
Location: The KK Tower and KK Mall are only about 15 minutes away by Metro. There are hundreds of great restaurants everywhere around. Also, easy access to HK
I could not have been any more pleased with my stay at the hotel. The Shenzhen Metro access is directly in front of the main entrance, only 30 meters away. Access to the Hong Kong Metro is only about 500 meters, so you could not beat the location. The hotel staff are extremely accommodating. Shenzhen is a very clean and modern city as compared to many parts of Hong Kong, although Hong Kong is also a great place to visit, and has a very unique charm. Hong Kong reminds me a lot of San Francisco because it is hilly, and also has electric streetcars, but they are double decker streetcars. Sitting in the top of a double decker streetcar, one can get a panoramic view whilst traversing the city.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

設備は良く快適

Posted Dec 30, 2014
設備はよく、接客も英語で対応してくれるので安心でした。ラウンジのおつまみの味があまり良くなく残念でした。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SG

Great hotel, walking distance frm Luohu Border

Posted Dec 28, 2014
Pros: Service, Cleanliness,
Cons: Afternoon tea at the horizon club lounge was much to be desired.
Location: Near MTR and the Luohu border crossing to HongKong. There's LCC nearby for shopping or Dongmen street is just 2 stops away on the MTR
Check in was smooth and quick. Strange that they didn't offer to carry our bags but maybe because we only had carry-ons. There is wifi in the room but the speed was quite slow. Bear in mind that because you are in China, social media websites and google are barred. We were upgraded to the horizon club. Room was spacious and clean. I don't know if it's because we are on the horizon club but housekeeping was very prompt in cleaning our rooms. We went down for breakfast and it was done by the time we were up. We went out for dinner and it was also done by the time we were back. Hotel staff were polite and attentive. Breakfast spread was pretty good. Asian, Vegan and Western.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

駅から歩いて数分でのホテルです

Posted Dec 24, 2014
今回は香港から電車で深圳に入りました、駅から出ましたらすぐホテルなので、すごく便利です、地下鉄も直通で何処に行っても簡単です。食事も便利でとっても良いホテルです。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kr

역에서 가깝고 교통이 편리함

Posted Dec 15, 2014
호텔 입구를 제외하면 가격대비 호텔 내부의 만족도는 괜찮은 편이다. 진정 5성급 호텔을 느끼려면 그랜드하얏트가 낫지만 주위 음식점이나 교통은 샹그릴라가 더 나음.
1 out of 5
by A verified travelerfrom OC

Worst Stay!

Posted Dec 9, 2014
It needs renovating. All around worst hotel stay ever! Out dated Lobby. Cramped rooms for the price of ~$200/n Worst Shower Area. Smallest Tub Could not place my 2 feet side by side. I wear size 43Regulars. No outlets for hair dryer in Bathroom. Mildewed shower curtain. Uncomfortable bed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nagoya, Aichi,

イミグレから徒歩圏内

Posted Dec 9, 2014
とにかくスタッフの対応が、よかった。中国語がほとんど喋れないので英語で対応してくれた。設備は他の安いホテルに泊まったことがあるが、比べ物になりません。この値段でこのクオリティなら大満足です。また次回いくことがあればこちらに宿泊しようと思います。