Ratings based on 188 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler
Weak in the housekeeping department.Posted May 24, 2015
First day no housekeeping at all. Second day was fine. Third day, they made the beds, gave us fresh towels BUT took away the shower curtain and left the trash!
for Everyoneby A verified travelerfrom Texas
stay at Best Western HotelPosted May 18, 2015
Pros: Very clean
Cons: Our room was 148 and the parking was a bit of problem because of the rain. there were 3 or 4 handicap parking spaces at the end of row.
Location: Walking the town was fun and very cute stores.
The stay was very nice, great staff and take good care of you.
for Everyoneby A verified travelerfrom Duncanville, Texas
Nice place to stayPosted May 16, 2015
Room was comfortable. Good location. Very clean. Quiet. Where our room was it was hard to find the ice machine.
by A verified travelerfrom Rapid City, SD
Close to the BighornsPosted May 5, 2015
Pros: Staff, most of the room
Cons: Better beds, warmer breakfast
Location: Bighorns nearby
The wife and I were out on a weekend trip to the Bighorns and stayed in Sheridan overnight. The hotel itself was ok for the price... the staff were friendly, the room itself was decent, but the bed and pillows were extremely uncomfortable and stiff. We did also find some hair in the bed (thankfully we had two queens and just slept in the other one). Breakfast wasn't too bad either, and was a mixture of biscuits, gravy, bacon, eggs, cereal, and other small pastries. Perhaps it was the time we hit breakfast, but the food was semi-warm and there wasn't a lot to choose from. I think if we're out in that area again, we might look into another hotel to stay in.
Comment from Hotel Management
May 7, 2015 by Lacy Kelly, Hotel Management
Dear Dan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry that the room was unsatisfactory for sleeping and was not upheld to the standards of cleanliness we strive to uphold. I would also like to apologize for the breakfast being unsatisfactory. Please be assured that your feedback will allow us to take the steps to correct this behavior in our staff so that such things do not continue to happen in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Lacy Kelly Guest Services Manager BEST WESTERN Sheridan Center
for Everyoneby A verified traveler
Great Breakfast and updated rooms.Posted Mar 30, 2015
The sit down breakfast was fantastic. The staff was very help and nice. Our room was updated recent;y and very comfortable. The only negative for us is the ally and neighbors behind the hotel were loud and barking dogs. Luckily the dogs stopped barking around 11:00 PM. Hotel was a little loud but not bad.
for Everyoneby A verified traveler
Great Place to StayPosted Mar 24, 2015
Pros: It was easy to get to and the hotel staff was great. We stayed in the family suite which was more than big enough to hold the 6 of us.
Location: Restaurants were close by and it was easy to get around.
The hotel was excellent! It was easy to find and the rooms were great. The walkway from one side of the street to the other was fantastic. It made access great. Our family was impressed with the breakfast offered as well.
for Familiesby richardfrom Little britain, pa
vacationPosted Mar 2, 2015
for Everyoneby A verified travelerfrom Montana
Average hotelPosted Feb 25, 2015
I stayed here for 1 night, it was clean and the staff was friendly. It was pretty run of the mill as far as chain hotels go!
for Business Travelersby A verified traveler
Best Western - Sheridan, WYPosted Feb 19, 2015
We really enjoyed our stay in Sheridan, WY. The room was very clean and comfortable. Staff was friendly and informative. We continue to be pleased with every Best Western stay no matter where we are.
for Getaway With Friendsby Leefrom WA state
Best Western, Sheridan, WYPosted Feb 18, 2015
Nice room, clean as a whistle! Breakfast is VERY good, not just some dry sweet rolls and muffins!!! The wait staff is personable and accomodating.