Ratings based on 108 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler from Des Moines
Disappointing for the brandPosted Jul 15, 2014
Pros: Pool area
Cons: Breakfast, bad smell throughout, LOUD AC unit
Location: Not Red Ginger Bistro
I'll try and break this out by categories Front desk 6/10 some staff was helpful, some was new, but at check out the man ignored my wife for an unacceptable amount of time and offered no apologies Room 5/10 clean with comfortable bed but ac unit was very loud room 424 this led to a dispute with my wife where we ended up leaving the ac off and being hot rather than listen to the ac this also meant hearing the highway even though we were on the side opposite the highway. Tv was cheap. Batteries were dead in thermostat. Previous guests water bottle was left on floor. Common areas must of these appear dated and smell like a doctor's office. Dining area was small and at full capacity would have been severely inadequate. Breakfast 3/10 sparse offerings that covered the basics. Boiled eggs instead of scrambled, odd tasting greasy sausage links, waffles, French toast, cereal, coffee, milk, juice. Parting thoughts under a hundred this would be an ok value, over a hundred (what I paid) seemed like over paying. The pool attendant was excellent. The pool is on the small size and the slide seems a little unsafe, watch how much the slide moves when an adult uses it and you'll know what I mean. Listen to the front desk when they say not to eat at Red Ginger Bistro. I would only stay again at a lower rate. This property proves that details can make a big difference.
by A verified traveler
Nice room, but hallways smelledPosted May 5, 2014
Pros: The room and the good breakfast.
Cons: Some of the staff may need training in customer service.
Location: Horrible location--in a warehouse park with nothing around it. That's the main reason I would not stay here again.
When I first entered the hotel, the front desk worker was chatting with another worker and didn't even acknowledge my presence. I stood at the desk and had to wait until their conversation was done before he said hello. The hallways smelled terrible, but the room was nice, and clean.Thankfully, the room didn't smell. The breakfast was very good and the ladies who were working the food area were very nice and helpful. Also, the woman at the front desk that morning was pleasant.
for Business Travelersby chantelle from coon rapids, mn
comfortable:)Posted Jan 30, 2014 on Hotels.com
Ill go back!
for Business Travelersby aps7k from virginia
Staff goes the extra milePosted Jan 24, 2014 on Hotels.com
Stay was excellent. Staff is the friendliest I have encountered, room very clean, bed comfortable, breakfast good, I would recommend to all. The hotel has a free shuttle which will at least take you to anywhere within about 5 miles. If you are a business traveler there is a Quiznos and Chinese food restaurant in the same shopping center.
Recommendedby Kc from Indiana
Waterslide openPosted Jan 19, 2014 on Hotels.com
The hotel and staff were great. Our only disappointment was the waterslide-- it wasn 't open at all during our stay.
for Business Travelersby A verified traveler
Posted Dec 21, 2013 on Hotels.com
for Familiesby A verified traveler
Clean hotel, friendly staff.Posted Dec 1, 2013
Pros: Clean hotel, friendly staff, good breakfast.
Cons: Water slide open more often.
Recommendedby WW from Iowa
2 miles from destinationPosted Nov 14, 2013 on Hotels.com
Great place to stay when visiting family. Difficult to find the entrance but managed. Two miles from family and super convenient. Great breakfast and comfiest bed I've ever stayed in!
Posted Oct 29, 2013 on Hotels.com
for Business Travelersby A verified traveler from Naples fl
Very comfortable stayPosted Oct 12, 2013 on Hotels.com
Nice place. Clean