Front of property

Reviews of Best Western Sawmill Inn

2.5 out of 5
Best Western Sawmill Inn
1877 Hwy 260, Heber, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 296 out of 599 reviews" "
Rating 8 - Good. 180 out of 599 reviews" "
Rating 6 - Okay. 75 out of 599 reviews" "
Rating 4 - Poor. 26 out of 599 reviews" "
Rating 2 - Terrible. 22 out of 599 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee, Santa Fe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming. Location was easy to find. Very reasonable rates. Clean room, comfortable bed great overnight stay. No issues or concerns.
Stayed 1 night in Mar 2024

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Vicki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Liked: Cleanliness
Close to work
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in for our quick trip.
Stayed 1 night in Dec 2023

6/10 Okay

Trish

Traveled with pets, Traveled with family
Liked: Staff & service
The property was fine for one night. Happy it allowed dogs. We thought our room smelled like smoke, but otherwise clean.
Stayed 1 night in Nov 2023

4/10 Poor

Lori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless at the Sawmill Heber
We were on the 1st floor and someone above us kept us up all night long with heavy footsteps, dropping items, etc. The staff were great, the room clean, bed comfy. Just didnt get a peaceful night aleep.
Stayed 1 night in Nov 2023
Response from DAVE on Nov 7, 2023
Thank you for taking the time to review our hotel and compliment us on the cleanliness of our rooms and the friendly service provided to you by our staff. We would like to apologize for the noise issue you experienced.Have a wonderful day!

8/10 Good

DR. William, Payson

Business traveler, Traveled with partner
He er is a nice mountain area. Quiet and friendly.
Stayed 2 nights in Nov 2023
Response from DAVE on Nov 7, 2023
Dear Dr. William, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed you visit to the Best Western Sawmill Inn. We look forward to welcoming you back. All the best!

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from DAVE on Nov 7, 2023
Thank you for taking the time to write us a review.Please do return so that we may provide you with another enjoyable stay!Have a wonderful day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, friendly staff
Stayed 2 nights in Oct 2023
Response from DAVE on Nov 7, 2023
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed you visit to the Best Western Sawmill Inn. We look forward to welcoming you back. All the best!

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DAVE on Nov 7, 2023
Thank you for taking the time to write us a review.Please do return so that we may provide you with another enjoyable stay!Have a wonderful day!

10/10 Excellent

Roberta

Stayed 1 night in Sep 2023
Response from Dave on Nov 7, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you. Hope to see you soon!!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from DAVE on Nov 7, 2023
Thank you for taking the time to write us a review.Please do return so that we may provide you with another enjoyable stay!Have a wonderful day!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DAVE on Nov 7, 2023
Thank you for taking the time to write us a review.Please do return so that we may provide you with another enjoyable stay!Have a wonderful day!

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DAVE on Nov 7, 2023
Dear Jason, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed you visit to the Best Western Sawmill Inn. We look forward to welcoming you back. All the best!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from DAVE on Nov 7, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you.

8/10 Good

jeff

Done
Stayed 1 night in Sep 2023
Response from DAVE on Nov 7, 2023
Thank you for taking the time to write us a review.Please do return so that we may provide you with another enjoyable stay!Have a wonderful day!

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners and staff were very helpful and friendly. We really liked staying at this hotel. We had difficulty with a television, and had their all-around helper fix the issue right away. There is no hair dryer in our room, and within 5 minutes they brought one over to us.
Stayed 1 night in Sep 2023
Response from DAVE on Nov 7, 2023
Wonderful! We enjoyed reading about your experience with us. Thank you for taking the time to let us know your wonderful comments.We are looking forward to your next trip.

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great Inn! Clean rooms and very spacious!
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE!!!! BED BUGS!!!!
We stayed just one night and will never stay at this hotel again. After about a half hour laying on the bed watching TV we noticed bugs crawling on the sheets only to discover they were BED BUGS. The management gave us another room for the night, but this was only after some argument as what was the "fare thing to do for us and the hotel". The next morning the owner inspected the room with me and confirmed BED BUGS and refunded my stay in full. The owner was then very apologetic and accommodating.
Stayed 1 night in Aug 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice little town
Stayed 2 nights in Aug 2023

10/10 Excellent

Roger

Stayed 1 night in Aug 2023
Response from DAVE on Nov 7, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is secluded and was very quiet. Very clean around the whole facility. We only stayed one night but would stay there again. They offer a very nice breakfast in the morning from 7am to 9am with many options to choose from. It was great. Staff at the desk very pleasant and courteous. Would recommend to others.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The room was very nice and extremely clean. The service was great. This is the only place we will stay here.
Stayed 2 nights in Jul 2023
Response from Dave on Jul 31, 2023
Christina thank you for a great feedback. We are glad that you enjoyed your stay with us and found our hotel to be clean. Hope to see you soon in your next visit to Heber Arizona.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, convenient for Heber,AZ
Response from dave on Jul 30, 2023
Wonderful! We injoyed reading your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

8/10 Good

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from dave on Jul 30, 2023
Wonderful! We injoyed reading your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

10/10 Excellent

Jerry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here previously, and were glad to return. Staff are very friendly and accommodating. What I expected..
Stayed 1 night in Jul 2023
Response from Dave on Jul 30, 2023
Wonderful! We injoyed reading your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from dAVE on Jul 30, 2023
Wonderful! We enjoyed reading about your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

10/10 Excellent

Carl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from DAVE on Jul 30, 2023
Thank you Carl, Wonderful! We injoyed reading your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

10/10 Excellent

Pat

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated, and spacious room, friendly and helpful staff, better than expected breakfast, affordable price. Everything I was looking for in a short trip up to Heber.
Stayed 1 night in Jul 2023
Response from dAVE on Jul 30, 2023
Wonderful! We enjoyed reading about your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Dave on Jul 30, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you.

8/10 Good

Starla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from DAVE on Jul 30, 2023
Thank you for taking the time to write about your experiences at Best Western Sawmill Inn. I will use your feedback to continue to provide the best possible stay...Until next time,

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from dAVE on Jul 30, 2023
Thank you for taking the time to write about your experiences at Best Western Sawmill Inn. I will use your feedback to continue to provide the best possible stay.....Until next time,

8/10 Good

jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from dAVE on Jul 30, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you.

10/10 Excellent

HILARIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
friendly and helpful people.
Stayed 1 night in Jun 2023
Response from DAVE on Jul 30, 2023
Wonderful! We enjoyed reading about your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

10/10 Excellent

Gabrielle

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The front receptionist was nice and made me feel very comfortable by making small talk at check in.
Stayed 2 nights in Jun 2023
Response from DAVE on Jul 30, 2023
Thank you for taking the time to write about your experiences at Best Western Sawmill Inn. I will use your feedback to continue to provide the best possible stay..Until next time,

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023
Response from dAVE on Jul 30, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
"Comfortable, clean
Stayed 1 night in Jun 2023
Response from DAVE on Jul 30, 2023
Wonderful! We enjoyed reading about your experience with us. Thank you for taking the time to let us know your wonderful comments. We are looking

8/10 Good

Trudy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good, nothing fancy.
The staff were friendly. The room was fine, nothing fancy, but had everything you needed. The breakfast was pathetic. There was no coffee left, so staff made a new pot with obviously re-used coffee grounds. The waffles had a sour taste and the orange juice tasted rancid. There was nothing edible except the dry cereal. Other than the breakfast, the hotel was good.
Stayed 1 night in Jun 2023
Response from DAVE on Jul 30, 2023
We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing. It is our pleasure to serve you.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in May 2023

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is so friendly and accomodating! Thank you!
Stayed 3 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good customer service. It’s what we expected and decent free breakfast!
Stayed 1 night in May 2023

4/10 Poor

David

Not what I paid for
Requested a non-smoker non-pet room. It was confirmed. When we got there there was only a pet friendly room available. The floors are not carpeted. I could live with that. The room directly above must have been the same. That occupant got up at 4:30am and stomped around in hard shoes for over an hour and a half disturbing my sleep. This would not have happened had we received the room we had booked. They would change us to a different room unless I paid a significant upcharge. The included breakfast was more than I expected but the food quality was very sub par. Would not stay here again.
Stayed 1 night in May 2023
Response from Dave on May 22, 2023
Thank you for your feedback I'm sorry David you didn't enjoy your stay with us. We did give you a room that you had booked you may check your confirmation. For an upgrade yes there is a extra charge. To avoid issues in the future bookings please give us a call. Hope to see you in the near future

10/10 Excellent

Lisa and Oscar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was fantastic... very helpful. Room was very clean, had a great nights rest.
Stayed 1 night in May 2023

10/10 Excellent

BeckyBeckyb

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable beds and the night desk clerk was super friendly and helpful
Stayed 1 night in May 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place
Stayed 1 night in May 2023