Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent, uncomfortable beds, loud neighborhood

Posted Mar 25, 2015
Pros: Staff, breakfast, pool, sauna, hot tub.
Cons: Sauna falling apart, ceiling coming down and very dirty.
Everything about the hotel was great, except the bed. My wife and I could not sleep because the bed was too hard, pillows, blankets, bedding were great, the bed though hurt after a few nights and we could not sleep. Unfortunately because of that, we will look elsewhere unless there are beds with softer mattresses in other rooms? Also, our room was at the back of the hotel. There are people living there that make a lot of noise, dog barking all night that kept us up, and old vehicles they were working on that they reved up and woke us up.
Comment from Hotel Management
Apr 9, 2015 by Joe P, Hotel Management
Thank you for review of our hotel. I am sorry to just be learning of the bed not being comfortable for you or your wife. We appreciate the feedback from all of our guests and strive to make each and every guest as comfortable as possible. Our beds are manufactured by Serta for hotels specifically and tend to be a little firmer than what some folks have at home. I am truly sorry the bed was too hard for your comfort. Joe
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Great staff!

Posted Mar 3, 2015
Staff was amazing at this location. It's great to be able to pay using Bitcoin. Thanks for flexible payment options Experian! You are leading the way.
Comment from Hotel Management
Mar 6, 2015 by Joe, Hotel Management
Hi Sean. Thank you for recognizing our staff. We are lucky to have people recognize individuals for their outstanding service. I love the technology was also pointed out and you found it easy to traverse! Hope to see you again, soon
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Litchfield Park, Az

Presidents day holiday ..and last snow trip..

Posted Feb 17, 2015
Pros: comfortable beds..quiet..clean..location
Cons: maybe a few more benches out front...beautiful weather...
Location: Good restuarants, casino, sunrise ski resort, shopping
we had a wonderful stay at Holiday Inn Express..staff was very Friendly and helpful. Breakfast was very good. Hotel was clean and comfortable.
Comment from Hotel Management
Mar 6, 2015 by Joe, Hotel Management
Thank you for your visit. The weather is unseasonably beautiful, so we are happy you had the chance to enjoy it as well. We are looking at opportunities to add some additional benches around the property for more of our guests to sit outside to enjoy the weather.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 21, 2015 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for your 5 STAR rating!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Decent room and nice staff but could have been cleaner. Found some long black hair in bathroom and in the bed.
Comment from Hotel Management
Jan 23, 2015 by Joe, Hotel Management
Thank you for your review. We apologize for you not finding your room perfect. I assure you we have corrected the issues to prevent this from ever happening in the future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 2, 2014 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for our 5 STAR RATING
5 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 28, 2014 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for our 5 star rating
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tucson

Great staff. The manager was very helpful.

Posted Oct 13, 2014
Manager and staff went beyond expectations to keep a full house happy. Great job.
Comment from Hotel Management
Jan 23, 2015 by Joe, Hotel Management
Hi Sean. Thank you for the recognition. We all strive to keep our guests happy and relaxed.
5 out of 5
Recommended
for Personal Event
by Michael Cranefrom Sierra Vista, AZ

Friendly staff.

Posted Oct 11, 2014 on Hotels.com
My wife and I spent two nights at this hotel just for fun, and it was an enjoyable stay. It was a very nice room with a comfortable bed. What stands out for me most is how friendly the staff was from the front desk, to the maids, to the breakfast area.
Comment from Hotel Management
Apr 25, 2015 by Joe, Hotel Management
Thank you for your comments regarding our friendly staff. We really do appreciate hearing our staff made a difference!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

MTB Race Weekend

Posted Oct 7, 2014
Pros: Location, quality based on options in Pinetop.
Location: Mountain biking, hiking, ski/snowboard, fishing
Pros: 4 Pillows (2 soft, 2 firm) -- Tons of cable channels available -- Spa, Sauna and large swimming pool (indoor). -- Hot and cold breakfast options Cons: I really cant think about any.
Comment from Hotel Management
Mar 7, 2015 by Joe, Hotel Management
Thank you for your comments