Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent, uncomfortable beds, loud neighborhood

Posted Mar 25, 2015
Pros: Staff, breakfast, pool, sauna, hot tub.
Cons: Sauna falling apart, ceiling coming down and very dirty.
Everything about the hotel was great, except the bed. My wife and I could not sleep because the bed was too hard, pillows, blankets, bedding were great, the bed though hurt after a few nights and we could not sleep. Unfortunately because of that, we will look elsewhere unless there are beds with softer mattresses in other rooms? Also, our room was at the back of the hotel. There are people living there that make a lot of noise, dog barking all night that kept us up, and old vehicles they were working on that they reved up and woke us up.
Comment from Hotel Management
Apr 9, 2015 by Joe P, Hotel Management
Thank you for review of our hotel. I am sorry to just be learning of the bed not being comfortable for you or your wife. We appreciate the feedback from all of our guests and strive to make each and every guest as comfortable as possible. Our beds are manufactured by Serta for hotels specifically and tend to be a little firmer than what some folks have at home. I am truly sorry the bed was too hard for your comfort. Joe
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Great staff!

Posted Mar 3, 2015
Staff was amazing at this location. It's great to be able to pay using Bitcoin. Thanks for flexible payment options Experian! You are leading the way.
Comment from Hotel Management
Mar 6, 2015 by Joe, Hotel Management
Hi Sean. Thank you for recognizing our staff. We are lucky to have people recognize individuals for their outstanding service. I love the technology was also pointed out and you found it easy to traverse! Hope to see you again, soon
5 out of 5
Recommended
for Couples
by Joy

Posted Feb 21, 2015 on Hotels.com
Comment from Hotel Management
Apr 25, 2015 by Joe, Hotel Management
Thank You for the 5 star review
5 out of 5
Recommended
for Couples
by A verified traveler

Convenient and Fairly Priced

Posted Feb 20, 2015 on Hotels.com
The hotel is well suited for folks on vacation, experiencing Pinetops outdoor adventure offerings. It is convenient to stores and restaurants, situated in the middle of the Pinetop area. The room was completely satisfactory and the staff were very friendly and efficient. The included breakfast was more than sufficient to prepare guests for the upcoming day's activities.
Comment from Hotel Management
Apr 25, 2015 by Joe, Hotel Management
Thank you for your kind comments. We do really work hard in making sure your stay is clean, comfortable and you are able to relax. We appreciate you sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Litchfield Park, Az

Presidents day holiday ..and last snow trip..

Posted Feb 17, 2015
Pros: comfortable beds..quiet..clean..location
Cons: maybe a few more benches out front...beautiful weather...
Location: Good restuarants, casino, sunrise ski resort, shopping
we had a wonderful stay at Holiday Inn Express..staff was very Friendly and helpful. Breakfast was very good. Hotel was clean and comfortable.
Comment from Hotel Management
Mar 6, 2015 by Joe, Hotel Management
Thank you for your visit. The weather is unseasonably beautiful, so we are happy you had the chance to enjoy it as well. We are looking at opportunities to add some additional benches around the property for more of our guests to sit outside to enjoy the weather.
5 out of 5
Recommended
for Families
by Kristenfrom California

Satisfaction in Pinetop/Show Low Area

Posted Feb 16, 2015 on Hotels.com
This is our second stay at this location. The staff is very friendly and helpful. Location is convenient, prices are good and breakfast is great.
Comment from Hotel Management
Apr 25, 2015 by Joe, Hotel Management
Dear Kristen. Thank you for your comments regarding your stay. We are happy to hear that our helpful tips are appreciated. We invite you to come back to visit in the Summer as Pinetop-Lakeside has many different activities planned. Thank you Joe Petersen, GM
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 21, 2015 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for your 5 STAR rating!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Decent room and nice staff but could have been cleaner. Found some long black hair in bathroom and in the bed.
Comment from Hotel Management
Jan 23, 2015 by Joe, Hotel Management
Thank you for your review. We apologize for you not finding your room perfect. I assure you we have corrected the issues to prevent this from ever happening in the future.
4 out of 5
Recommended
for Families
by A verified traveler

Vacaciones Familiares

Posted Jan 7, 2015 on Hotels.com
El hotel bonito y limpio, lo recomiendo. Tomando en consideración que las opciones de hoteles en Pinetop son muy limitadas.
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for letting the world know how beautiful and clean the hotel is. Your family is welcome back anytime. Muchas Gracias
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 2, 2014 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Joe, Hotel Management
Thank you for our 5 STAR RATING