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Reviews of Quality Inn Pinetop Lakeside

2.5 out of 5
Quality Inn Pinetop Lakeside
458 E White Mountain Blvd, Pinetop, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 355 out of 1004 reviews" "
Rating 8 - Good. 329 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

john

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was wrapped cold burrito in a brown paper bag! This facility always provided excellent breakfasts during the 20 years I have been staying here. Trying hard, but on a steady decline.

2/10 Terrible

Laura

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled really bad, bathroom door didn't lock so no privacy. No signal on the tv. No breakfast like stated on the website. But the overall smell in the room s really bad. Had to checkout a day early. Will never stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Service of everyone
Stayed 1 night in Mar 2024

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent beds, pillows, linens and comfort. The restrooms need some attention though, to a point where I didn’t feel comfortable taking a shower. Overall the location was excellent, surroundings and forest scenery amazing, and front staff at check-in was outstanding.
Stayed 1 night in Mar 2024

6/10 Okay

Larrie

Traveled with pets
I asked for a ground floor room and got a second floor room.
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Depending on expectations. It was a great price therefore expectations not too high. The breakfast was really non existent but paid for in advance. The room was good size. Bathroom in need of modernisation. For a similar price I have stayed in worse but also in considerably better. The presence of a mortuary/undertaker across the lot made for macabre but fun chats anyway
Stayed 1 night in Mar 2024

6/10 Okay

Gwyndolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was clutter around the hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca P

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has been updated. Quiet and comfortable for a great price. Convenient location. No USB ports is a detriment.
Stayed 1 night in Mar 2024

8/10 Good

Luiz

Traveled with partner
Liked: Cleanliness, staff & service
Hot water, free ice machine, clean sheets, would recommend this hotel for anyone visiting the area and looking for affordable options.
Stayed 2 nights in Mar 2024

2/10 Terrible

Regina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not bebstaying there again
Stayed 2 nights in Mar 2024

2/10 Terrible

gabrielle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the quality in was not quality, they didn’t clean the beds. we got to our room, and there was hair in the bed, brown spots, and white stains on the comforter. we asked the person who checked us in if we could get refunded and we’d go somewhere better, and he told us it was against policy, even though we checked in not even 10 min prior.
Stayed 1 night in Feb 2024

8/10 Good

Sergey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Summer

Stayed 1 night in Feb 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service
Surly not the most upgraded place but very nice staff. They had Tesla charger and the location was great. Would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric, Phoenix

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest rooms I’ve been in. Property is older with normal wear, rooms are updated. House keeping was very kind.
Stayed 3 nights in Jan 2024

4/10 Poor

Janet

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel website shows a very good hot breakfast (scrambled eggs, sausage, waffles, etc) included but got a bagged breakfast that was so bad it went right into the garbage. Certainly don’t go there for the breakfast. Website is very misleading. Also, inexperienced staff at front desk could not handle a very simple billing request.
Stayed 2 nights in Jan 2024

2/10 Terrible

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Dan

Stayed 2 nights in Jan 2024

4/10 Poor

Ashlee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did corporate rate their own property? for 4.5/5 stars on google, seems likely. there were roaches in our room, the bathtub didn’t drain, dried boogers on the walls, the hair dryer was full of gunk. it seemed like the place hasn’t been touched by a cleaning solution in a hot minute. The first night we checked in, the heater wasn’t on, it took from the night we checked in until 7am the next morning for the heater to heat up the room. there was hair all over in one of the beds when we first got there. we were there for 3 days and not once in housekeeping stop in- not to drop off some towels, nothing. the green tree inn is right across the street. same amount of money, a million times better. this place was disgusting. we’ve stayed at the comfort inn, best western, and the green tree inn…. all WAY BETTER. save your money.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and the property was clean! I had a super late check-in getting there at 12:30AM, even that late in the night they were very kind asking about how my drive was. I stayed here overnight to go to Sunrise Ski Park the next morning and it was in a great location. We were close to all different kinds of stores and restaurants. From this Quality Inn it was about a 45 minute drive to the Ski Resort. If I come back to visit Pinetop I will definitely be staying here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Angelica, Phoenix

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for a quick trip.
Stayed 1 night in Dec 2023

6/10 Okay

flavia

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Wasn’t clean at all,
Stayed 2 nights in Dec 2023

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific/ traumatic stay
It was awful. Rooms were dirty. The bedding was dirty we had to purchase own bedding and towels for bad. We had no blow drier and when called down for one they stated they didn’t have one and would not get us one. Also floor was cut and tile was sharp and dangerous.
Concrete rough and sharp
Floor tile cut and sharp
Stayed 2 nights in Dec 2023

4/10 Poor

Dan

Traveled with family
Liked: Cleanliness, staff & service
In the online pictures that advertise the amenities of the hotel it shows an eating area for breakfast - which also shows a complete hot breakfast buffet - waffles, eggs, sausage, etc. There was no such area and all we were offered was a grab bag with a breakfast burrito, muffin, and granola bar, and a juice. Definitely NOT what shows in their ad online!!
Stayed 1 night in Dec 2023

10/10 Excellent

Arlanna

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot for the "heavy sleeper"
Overall, the hotel was very clean and the property was well upkept. The check in and out was super easy, and the in room fridge & microwave are always a plus, especially with being so close to some other mini marts, fast food, and restaurants. My only feedback is that the you can hear the upstairs units when people are walking, so if you sleep light or have difficulty falling asleep, you might hear your upstairs neighbors when they're moving around which might disturb you, but overall, not an issue for me.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable and nobody bothered us like our last hotel experience in Pinetop.
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Clean and quiet place to stay
Stayed 1 night in Dec 2023

6/10 Okay

Lorraine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Pappy, Maricopa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wished that it had better breakfast service and option as well as the gym. But other than that, overall alright.
Stayed 2 nights in Dec 2023

4/10 Poor

Steven

Traveled with family and small children
Liked: Cleanliness
RM 219 Refrigerator is Broken Does not cool. Reported it. Does not meet Choice Hotel Standards for Breakfast. I am surprised choice hotels allows the type of Breakfast they serve. I thought Choice Hotel had standards on this that Inns like this had to follow. The staff was nice, but needs training. Breakfast needs to meet Choice Hotel standards and compliance should be looked into.
Stayed 1 night in Dec 2023

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet, right behind Billy Creek and close to the lake and park.
Stayed 3 nights in Nov 2023

8/10 Good

Esther

Stayed 2 nights in Nov 2023

4/10 Poor

Flavio

Traveled with family and small children
Disliked: Cleanliness
Around at 11 pm someone was drilling next door to me I can’t even sleep me and my family
Stayed 2 nights in Nov 2023

4/10 Poor

David

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The grab and go breakfast instead of the advertised hot breakfast, bathroom shower fixture coming off the wall, and slow drainage of sink
Stayed 1 night in Nov 2023

10/10 Excellent

Ray

Stayed 3 nights in Oct 2023

6/10 Okay

Debbie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sink in the bathroom didn’t drain!! We left at 6:30 so the office area was not open for the the day, no breakfast.
Stayed 1 night in Oct 2023

2/10 Terrible

Eric

Disliked: Staff & service

2/10 Terrible

Eric

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
Beds Were Hard As A Rock And Well Beyond The Usability Tags Showed They Were 10 Yr Old Mattresses Also They Advertise A Free Hot Breakfast But You Get Canned Juice And A Brown Bag With A Frozen Burrito And A Muffin Also Check In Clerk Was Rude And Snappy
Stayed 3 nights in Oct 2023

10/10 Excellent

Ranee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Larry , for getting me and my family all settled. He was amazing.
Stayed 1 night in Oct 2023

6/10 Okay

Sean

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Provided sufficient quality
Easy check in/out process. Beds comfy, towels clean. The floors are different, some corners are sticking up so recommend bringing slippers. DOES NOT HAVE HOT BREAKFAST. Priced appropriately for sufficient quality.
Stayed 2 nights in Oct 2023

8/10 Good

D Scott

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Good parking close to rooms. Area was not clean. Staff was a little snooty, staff parked there car right outside the door which made us park elsewhere to check in. I asked and he said, "that is management parking". last time I stay there.
Stayed 1 night in Oct 2023

4/10 Poor

Anthony

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dirty poor breakfast
Stayed 1 night in Oct 2023

6/10 Okay

Larry

Disliked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Tad

Stayed 1 night in Oct 2023

6/10 Okay

Todd

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean Room/Not Diabetic Friendly To Go Breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Shannon

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Find somewhere else
Room was very dirty. Sticky floors, dirty door frames, splatter on the phone, lamp shades falling off the lamps. Do not reccomend.
Stayed 1 night in Oct 2023