Interior entrance

Reviews of Horseshoe Bossier Casino & Hotel

4 out of 5
Horseshoe Bossier Casino & Hotel
711 Horseshoe Blvd, Bossier City, LA

Reviews

8.2

Very Good

Rating 10 - Excellent. 1528 out of 2836 reviews" "
Rating 8 - Good. 556 out of 2836 reviews" "
Rating 6 - Okay. 302 out of 2836 reviews" "
Rating 4 - Poor. 226 out of 2836 reviews" "
Rating 2 - Terrible. 224 out of 2836 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kay, monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Convient
Stayed 1 night in Mar 2024

10/10 Excellent

Linda, Mission

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean Hotel.
Stayed 1 night in Mar 2024

8/10 Good

Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rose

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was all very nice. Woke up at 5 am and couldn't get coffee anywhere.
Stayed 1 night in Mar 2024

4/10 Poor

Brittany

Traveled with group, Traveled with family
Liked: Staff & service
Had no trash can in my bathroom or anywhere and I needed a trash can out all the days… we had no towels.. no big ones just a couple wash clothes and a hand towel very inconvenient when u can’t just run down and get a towel
Stayed 1 night in Mar 2024

10/10 Excellent

Gay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back I loved it
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Great Trip!!
Stayed 3 nights in Mar 2024

8/10 Good

Dorothy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was nice and clean, it looks a bit older but in good condition for the most part. The staff when checking in were not very friendly but they were quick and efficient.
Stayed 1 night in Mar 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

caroline

Disliked: Amenities
The photo of the fitness facility on Expedia is NOTHING like the actual facility. It had a few cardio machines and dumbbells and that was pretty much it. There were crumbs on my bed, and I didn't realize until I was about to jump in the shower that there were no bath towels in my room. I had to use the two hand towels.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
Like an oasis in the middle of the desert, a great place to stay during a road trip!
Stayed 1 night in Mar 2024

6/10 Okay

Matthew

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was disgusting and needed lots of updating! We had 2 queen beds both were higher on the foot end making your head lay low. The floors were dirty with hair and dust in the corners. No trash can. The refrigerator was wobbling everywhere when you tried to open it and the main plug in the restroom didn't work. The casino was still nice. It was clean and well kept. I will not be staying here again though until they have some major repairs and remodeling of rooms. Ive stayed at Horseshoe for years and have never had this problem until recently. Hopefully, management will get this problem fixed. Especially for how much you pay per night!
Stayed 1 night in Mar 2024

8/10 Good

lorinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. My stay was good. No towels but housekeeping brought them. Just a simple mistake. I’ll stay again.
Stayed 1 night in Mar 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities
It was my first time at the Horseshoe. It was very nice but wished the had a microwave.
Stayed 2 nights in Mar 2024

2/10 Terrible

aske

Disliked: Cleanliness, staff & service, property conditions & facilities
the room is not clean, and the bed is not confertable.it is very old and broken bed.
Stayed 2 nights in Mar 2024

8/10 Good

Joseph C.

Liked: Cleanliness, staff & service
Be prepared to have to pay unfair resort fees.
Stayed 1 night in Mar 2024

6/10 Okay

Allison

Traveled with family
Liked: Staff & service
Only utilized the hotel, it is located right next to the boardwalk which is nice. You can tell it is an older facility, but nice size rooms. No microwave or coffee maker in room.
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architectural design of the inside, beautifully designed. Our room was very nice and large
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Furnishings in room (1611) are pretty beat up.
Stayed 1 night in Mar 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the board walk for shopping
Stayed 1 night in Mar 2024

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Gerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We totally enjoyed our stay at the Horseshoe Casino. Everything was great the service, casino, our room, and the ease in parking.
Stayed 2 nights in Mar 2024

4/10 Poor

Russell

Disliked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to park and get to. Bar atmosphere was great after the concert we attended and our dinner was great. Will definitely stay there again next time we are in Bossier City.
Stayed 1 night in Mar 2024

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

2/10 Terrible

Derek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was fine and generally as expected but the check in process was miserable due to Expedia not confirming the booking with the hotel's reservation system. The hotel wasn't any help and that led to a 45 min. effort to get in touch with Expedia and ultimately it was resolved but we missed a dinner reservation and thrrough off the evening
Stayed 1 night in Mar 2024

10/10 Excellent

Araceli

Traveled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was wondering super attentive and dining options were great. Beds super confortable. Rooms are outdated
Stayed 2 nights in Mar 2024

4/10 Poor

Nicholas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We decided to stay one night and one night only. The room was a nice size. The tub was dirty getting hair and who knows what. The ac thermostat was falling off the wall. The bed was low to the floor and the most uncomfortable, noisy, lumpy bed I’ve ever laid in (can’t even say slept).
Stayed 1 night in Mar 2024

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and the staff was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service
Room was very nice but could use some tech updates like usb charging ports. I would really like to see a microwave in the room. It was a good overnight stay.
Stayed 1 night in Mar 2024

6/10 Okay

Raegan

Traveled with partner
Decent
Stayed 1 night in Mar 2024

8/10 Good

Linda, Killeen

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean staff was very professional. Overall a good stay. Enjoyed the spacious room. Expected coffee in room there wasn’t any.
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Liked: Staff & service
Parking
Stayed 1 night in Mar 2024

10/10 Excellent

Willism

I loved the staff
Stayed 1 night in Feb 2024

6/10 Okay

Tracy

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I did not like the casino. I prefer Margaritaville. The restaurants are too expensive and a lot of gaming tables were closed. Also the drinks are terrible inside the casino. The gambling machines are arranged in a way that is confusing and deceptive as to how. Much the bets are. No drinks were. Offered in the gambling area and service in the casino is terrible. I will not be back to the Horseshoe.
Stayed 1 night in Feb 2024

10/10 Excellent

Rev. Serlando

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
They even have the good old penny machines too
Stayed 1 night in Feb 2024
Response from TerRon Miles on Mar 13, 2024
We're glad you enjoyed our penny machines! Thank you for the positive feedback.

4/10 Poor

Pamela, LaFayette

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Registration was very rude. I do not understand why people can’t be kind. It’s like they hate their job and I am a nuisance. I try to overlook but it was a let down for me.
Stayed 1 night in Mar 2024
Response from TerRon Miles on Mar 13, 2024
We apologize for the negative experience you had during registration. Your feedback is important to us and we will address this issue with our staff to ensure better customer service in the future. Thank you for bringing this to our attention.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was a plus for us 👌
Stayed 1 night in Mar 2024

6/10 Okay

Candy

Traveled with partner
Liked: Cleanliness
Blah. That’s all I have. It’s not what it’s cracked up to be. I had to be moved due to adjacent room and thin door. Moved from a King room to much smaller Queen room. Room was close to traffic and you can hear guests in hallway. Hotel is a little dated. One plus, the room was clean.
Stayed 1 night in Mar 2024
Response from TerRon Miles on Mar 13, 2024
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our guests' experience. Thank you for staying with us at Horseshoe Bossier City.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for going to a concert at Brookshires Grocery Arena
Stayed 1 night in Mar 2024
Response from TerRon Miles on Mar 13, 2024
We're glad to hear you enjoyed our convenient location for the concert at Brookshires Grocery Arena, Linda. Thank you for choosing Horseshoe Bossier City.

8/10 Good

Marla

Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
It was fun!!
Stayed 1 night in Mar 2024
Response from TerRon Miles on Mar 13, 2024
We're glad you had a great time at Horseshoe Bossier City! Thank you for the positive feedback.

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell of marijuana was really bad all night . 7 star motel if you love the marijuana . 250$ a night for a room is a joke at a motel like this . the room was not clean very good, trash behind the night stand , no bottom sheet on bed, no trash bags in the trash cans , will not be back to the horseshoe casino will take my business somewhere else "hey but at least the lady at the desk was very professional might need to give her a raise"
Stayed 1 night in Mar 2024

10/10 Excellent

Trey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed us to check in an hour earlier than we were supposed to. The hotel needs to update the decor, still dates back to the 90’s. Overall very nice and had a great time.
Stayed 1 night in Mar 2024

8/10 Good

Alyssa, Laredo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Amando

Stayed 2 nights in Feb 2024

8/10 Good

Janice

Stayed 1 night in Feb 2024