Interior entrance

Reviews of The Bull's Head Inn at Chelmarsh

4 out of 5
The Bull's Head Inn at Chelmarsh
Chelmarsh, Shropshire, Bridgnorth, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 34 out of 85 reviews" "
Rating 8 - Good. 35 out of 85 reviews" "
Rating 6 - Okay. 10 out of 85 reviews" "
Rating 4 - Poor. 4 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay, room abit tired but overall good!
Stayed 1 night in Sep 2023

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and friendly staff. Room was small .
Stayed 1 night in Jul 2023

8/10 Good

Joanne

Stayed 1 night in Jul 2023

10/10 Excellent

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The accomodated extremely well and even upgraded me to a bigger room for my bulk. Bar staff and restaurant excellent and very good choice on menu. Easy acces to whatever direction you need to go surrounded by wonderful scenery.
Stayed 2 nights in Jul 2023
Response from John & Norma on Jul 7, 2023
Thank you very much for your comments, it was good to have you with us, hope that we see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely few days
Stayed 2 nights in Jun 2023
Response from John & Norma on Jul 7, 2023
Thank you so much for your comments, much appreciated.

10/10 Excellent

Ian

Stayed 2 nights in Jun 2023
Response from John & Norma on Jun 25, 2023
Many thanks Ian, look forward to seeing you again.

10/10 Excellent

Christopher, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts, Norma and John were extremely hospitable and went out of their way to make my stay extremely pleasant. Nothing was too must trouble for them. The bar, restaurant and room were spotless. A good selection of drinks in the inn and excellent food in the restaurant with the chef happy to oblige with special requests. A great selection of food was available at breakfast. My bathroom had recently been remodelled and was excellently presented. However, there was no shaver point but Norma was happy to provide an adaptor. The only issue concerning the room was that the carpets were very sad and are in need of replacement. I would happily recommend the inn as a good place to stay. Christopher Boyle
Stayed 3 nights in Jun 2023
Response from John & Norma on Jun 16, 2023
Thank you very much Christopher, hope that you had a safe journey home. Your sentiments are very much appreciated and we will address your comments regarding the carpet.

10/10 Excellent

Gregory

Stayed 1 night in Jun 2023
Response from JOhn on Jun 12, 2023
Thank you Gregory, hope that we see you again.

6/10 Okay

Claire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok but needs a massive update
Pros- clean, nice location, friendly staff. Cons- rooms extremely dated, tatty decor, noisy, small. Breakfast choices ok but full english pretty bad.
Stayed 1 night in May 2023
Response from John & Norma on Jul 7, 2023
Your comments are really out of order. Reference to our overall reviews will show that the great majority of our Guests really enjoy their stay here and we have a super response from everyone regarding our full English breakfast. Very sad!

8/10 Good

Faith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Memory foam mattress
The room was lovely however we had an uncomfortable night due to memory foam mattress which made us hot and not very comfortable
Stayed 1 night in Dec 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, lovely staff and so friendly; good food and drink; good breakfast; facilities good and handy for Bridgnorth and Bewdley. Would stay there any time. Rooms just need a bit of updating.
Stayed 2 nights in Jul 2022
Response from Kingy on Aug 2, 2022
Thank you so much for your comments, they are so well received by everyone who works here at 'The Bull'. Hope that we have the pleasure of seeing you again.

10/10 Excellent

Trevor

Stayed 1 night in Jun 2022
Response from Kingy on Aug 2, 2022
Thank you so much Trevor, that means everything to us and all the wonderful staff here at 'The Bull'.

10/10 Excellent

Ian

Stayed 2 nights in Jun 2022
Response from Kingy on Jun 19, 2022
Thank you very much, delighted to have you with us, hope that we have the pleasure to welcome you again.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t recommend
Dirty and out dated. Definitely won’t be coming back!
Stayed 1 night in May 2022
Response from Norma King on May 14, 2022
Without knowing exactly what you are referring to, I find it difficult to respond. I have no booking number, name or date of your stay.

10/10 Excellent

colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely old pub, super staff and everyone very friendly. Super food and very nice chef. lovely log fires and smashing atmosphere.
Stayed 2 nights in Jan 2022
Response from Kingy on Feb 4, 2022
Thank you so much for your wonderful comments, our staff and ourselves are delighted and look forward to the pleasure of your company once again. Best Wishes, John & Norma

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Kingy on Jan 14, 2022
Thank you Tony, Look forward to seeing you again. John, Norma & Richard & all at 'The Bull'

10/10 Excellent

Stephen

Stayed 1 night in Dec 2021
Response from Kingy on Jan 14, 2022
Thank you Stephen, Look forward to seeing you again. John, Norma & Richard & all at 'The Bull'

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Kingy on Oct 31, 2021
Thank you very much Anthony, hope that we have the pleasure of welcoming you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Room was nice and clean. Had put a fan in the room as well in the very hot weather which was superb. Very friendly welcome from owners and good breakfast. Lovely location just up the road from Hampton Loade station on the Severn Valley Railway/
Stayed 1 night in Jul 2021
Response from Kingy on Jul 25, 2021
Thank you very much for your comments Janet, it was lovely to have you with us and hope that we can welcome you back sometime in the future.

8/10 Good

sharon

Liked: Cleanliness, staff & service, room comfort
Warm welcome and hearty food
Great 4 nights stay. People very friendly and helpful, great garden for food and drinks. If you are planning to hike around the area, footpaths are very overgrown in many areas, so best off walk the more popular long distance footpaths, such as the John Mytton Way
Stayed 4 nights in Jul 2021
Response from Kingy on Jul 13, 2021
Thank you very much for your comments, it was a pleasure having you with us and we hope that we have the opportunity of welcoming you back sometime.

8/10 Good

jeffrey

Liked: Staff & service
There was a mix up with the booking but the owner Mrs king sorted it out and made us feel very welcome. The food was excellent. The staff were friendly and helpful at all times. They provided us with a breakfast basket on the final day as we were leaving very early. Overall an enjoyable stay
Stayed 3 nights in Jun 2021
Response from Kingy on Jun 8, 2021
Thank you very much for your kind comments and sentiments. It was a pleasure to have you with us and hope that we have the opportunity to welcome you again. Our wonderful staff are always delighted when guests take the trouble to pay hem compliments. Best wishes, John & Norma

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Never going back!
the room was very small which was acceptable but the shower unit was unclean around the edges. Also when served breakfast the coffee pot was dirty and disgusting and we had to have it replaced.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Great welcome and service but room tired.
Have to say all staff and owners could not have been more welcoming. Good selection of beers and wines and food good. The room looked out on the the main road and was very noisy during the night and early morning so not much quality sleep. Bathroom tired and water pressure in the shower was really very poor.
Stayed 1 night in Aug 2020

8/10 Good

David, Guisborough

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A very friendly place to stay. All the staff were great. The bar was busy early evening but we had no trouble getting a table to eat. The menu is pretty good with an interesting specials board. The room was cosy and the bed was comfy, though the decor and shower room could do with modernising. The full English breakfast was outstanding!!
Stayed 1 night in Feb 2020
Response from John on Feb 13, 2020
Thank you very much for staying with us and your comments, my wife was delighted with your 'outstanding English breakfast' particularly as she is in charge of breakfast shift! Hope that we see you again.

8/10 Good

Neil

Business traveler
Liked: Staff & service
Food & staff great but tired rooms!
Excellent staff. Excellent food. Room was very tired and in serious need of updating/ decorating.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Looked very nice from the outside. Cleanliness in the dining room wasnt good.Still crumbs on tables and floor from breakfast time when we had a meal in the evening Waitress in the bar didnt smile or welcome us. Toilet didnt flush properly, shower screen was falling off,room was tiny, Wouldnt stay again.
Stayed 2 nights in Aug 2019

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Room comfort
Pleasant stay
Very friendly hosts and good food for dinner and breakfast. Bedroom small and bed not very comfortable. room quite noisy from the room above
Stayed 1 night in Aug 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 day break
There were 3 couples in our group we booked 3double rooms. Mine was part of the old building with oak beams the others were 1 in a double and the other had a double and single bed in like ours. All rooms were comfortable, we did have a bit of a problem with the shower tepid water for 1of us on the first night. Breakfasts were excellent cereal, and fruit to help yourself and then a choice of a full English. Location for us was good as visiting Bridgnorth, we were able to get to Ludlow easily and had a good day out there. A family run pub they were very friendly. We also had an evening meal on the second night an excellent choice and lovely food which we all enjoyed. There was entertainment on Saturday night a singer. If you are ever in this area I would recommend staying good parking also. Wifi was a bit difficult to log into at first but was you did reception was good.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Phil

Liked: Staff & service
Disliked: Property conditions & facilities
Bar area and food was great! Wifi in property good in the bar areas no reception in the rooms. Over night room was looking tied and dated especially the bathroom area. Good stay but would not pay £79 for the room that I booked again. Staff great and food was amazing
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Traveled with group
Room 6 looked nice on first impression but I found that it was very noisy both inside and out. There wasn't any double glazing so you could hear the cars going past all night long as the inn is on right on the main road. Also the car park is gravelled so again I could hear the vars crunch when they came on because the other window overlooks the car park.There is another staircase that comes straight upstairs but as there only seems to be partitioning walls separating the corridor so I could hear every conversation from people coming in late at night. Then because they have old fashioned keys the noise from the people opening and locking the door seemed to echo throughout. Overall was disappointed as the price quoted on this site ended up not being the price paid, I bought it as it stated breakfast included but was told by reception this wasn't the case and had to pay extra. Wouldn't use this place again and would be wary by using Expedia again.
Stayed 1 night in May 2019

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very enjoyable stay, and our host was always available should we needed her. Had a cracking breakfast.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Norma & John on Apr 27, 2019
Many thanks, we are delighted you enjoyed your stay and hope that we see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning evening meals, gorgeous old pub and lovely sized rooms. The family run Inn demonstrated incredible service skills, along with friendly and knowledgeable staff. Breakfast was included in the price and it was a decent spread on offer! Only a short drive from Bridgnorth and other lovely towns in Shropshire. A lovely stay.
Stayed 1 night in Apr 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Nice, but left early
This is such a lovely place to be. It has great views and the owners seem really nice. The room we stayed in was more than ample in size and the facilities were clean and tidy. The decor was a bit tired but that's being picky. We could also hear a lot of noise from the bar, and the night we stayed, there was a banjo playing till Midnight. But this didn't cause too much of an issue. The main issue that we suffered from was a air conditioning fan that came on at around 7:30. No need for an alarm clock, checked out by 9:30.
Stayed 1 night in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel. Very comfortable and nicely decorated bedroom. The cooked breakfast, along with a choice of cereals etc was very filling and enjoyable, and set us up for the day.
Stayed 1 night in Apr 2019
Response from Norma & John on Apr 21, 2019
Thank you very much for your comments, our wonderful staff always appreciate being recognised for their efforts. I hope that we have the pleasure of welcoming you again.

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was very dissapointed with this accommodation. Our room was by the main road with single glass windows which meant we had no sleep at all all night. Our room was also above the restaurant pub which meant we could hear peoples voices till pass 11'. The preassure on the shower was very poor to the point i could no was my hair. There was a big dead fly in the window cell which looked quite old. Pillows no confortanle at all. I was looking forward to spend a good night with my two children but it turned into a dissaster
Stayed 1 night in Feb 2019

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B
Very enjoyable holiday
Stayed 1 night in Sep 2018
Response from Norma & John on Sep 26, 2018
Thanks very much for your response, it is very much appreciated and we hope that we see you again!

8/10 Good

Frances

Liked: Staff & service, room comfort
Staff & service excellent, room disappointing.
We were put in a ground floor disabled room although we're not disabled. It was adequate and comfortable but quite small with a small television which was mounted too high up on the wall for its size. The bathroom was rather dark and a bit grotty which was disappointing. The staff were excellent and the food hot, very good and plentiful.
Stayed 1 night in Aug 2018
Response from Norma & John on Sep 28, 2018
Thank you for your response. The ground floor room that you stayed in is normally offered to the disabled or those with limited mobility, hence the 'wetroom'. If these rooms are the only ones available when guests make a reservation, then we always aim to ensure that we advise them of the type of room that we are offering, and the fact that they are in the garden area, and are generally much quieter than those in the main building. I am pleased that you enjoyed our food, and our staff are regularly praised for their efforts as well. If you should decide to stay with us again, please advise usof your comments regarding this particular room and we will make every attempt to find you somewhere more suitable for your requirements. Thank you for staying with us, regret the disappointing elements of your stay.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem of a place
Fantastic place, a real find. Food was incredible, fab hospitality, live band Saturday night, and a terrific breakfast the following morning. We will definitely be back!!!
Stayed 1 night in Dec 2017

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent graphics
Very enjoyable,only for one night
Stayed 1 night in Aug 2017
Thank you for staying with us, hope that we see you again. Best wishes, John & Norma

2/10 Terrible

Osborne, Herefordshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting in all aspects. Zero star rated by us.
Recalcitrant , disinterested staff, dirty dust and cobwebs everywhere. Chef ruined two expensive fillet steaks which we left most of. Bathroom had wallpaper! Bedroom (room 4) had a bedside lamp and clock radio but no wall sockets to plug either in to! The water in the bathroom was very hot without any notice indicating so. We left as soon as we could wondering how this place ever has been rated. Also each weekend there is live music which when we stayed was blue grass cat a wauling. We would never recommend this place to anyone who likes good food and a clean bed and hair free breakfast. I would describe this place as run down, dirty and dated. Not a very nice experience at all and certainly will not be returning. Yuk.
Stayed 1 night in Aug 2017
Response from kingy on Sep 2, 2017
Anyone whom knows 'The Bull's Head', including 99% of our regular residents - will know that this review is a total fabrication. We are renowned for our friendly and courteous staff, the standard of our housekeeping and the quality of our food prepared by three excellent chefs. There are ample wall sockets in the room occupied, and naturally we supply hot water, which most people do not need to be warned about. We do have quality live music every weekend, and this particular evening we had a very talented 'Gypsy Jazz' band who are very popular. Our breakfasts are regularly highly rated, as are most other aspects of 'The Bull' as we always go the extra mile with guests to ensure that they enjoy their stay. How sad can you get!

8/10 Good

Roger, Gloucestershire

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot as a base for our trip
Made really welcome. Food excellent in terms of quality and quantity. Only let down by the showers, which were frankly poor.
Stayed 2 nights in Aug 2017
Response from kingy on Aug 12, 2017
Thank you very much for your comments and for staying with us. Unfortunately, I canot trace which room you stayed in to investigate the problem that you had with the shower. We replaced all of the showers in the upstairs rooms of the Inn with very expensive 'Coram Shower Pods' which have proved very successful and very popular. I hope that you may stay with us again. Our best regards. John & Norma

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ray, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pub in the countryside
Lovely hotel/pub. Staff very friendly, Rooms were spotless & well maintained. Great views over the surrounding countryside & handy for exploring Shropshire.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mr. Robert S

Disliked: Cleanliness, room comfort
We had a room away from the main hotel. We had other guests above and next door so it was quite noisy. The room hadn't been heated so when we arrived in December the room was freezing cold and so was the bathroom. Wasn't too impressed. Room was small and basic but the hotel staff were extremely pleasant and the breakfast was very good.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Super hotel. Food was fabulous, owners very warm and friendly