Lobby

Reviews of Country Inn & Suites by Radisson, Sidney, NE

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things updated & looking nice. A few things out of service (indoor pool, one piece of exercise equipment). Breakfast was good & had nice variety. It included hot eggs, sausage, potatoes, waffles, as well as usual cold fair (bagels, toast, muffins, cereal, etc.) Overall a good balue for price paid.
Stayed 1 night in Apr 2024

8/10 Good

Arthur, KELSO

Business traveler
It was okay, breakfast was not restocked.
Stayed 1 night in Apr 2024

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility! Clean, quiet, comfortable - what more could you ask for?
Stayed 1 night in Apr 2024

2/10 Terrible

cameron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub not working, outside doors not locking and only ice machine out of order.the outside garbage can overflowing
Stayed 1 night in Mar 2024

4/10 Poor

June

Business traveler
There was someone in the room that they assigned me. That made me nervous. The front desk person didn’t believe me and checked himself before giving me another room. This facility is next to a truck stop and not a good idea if you are a female traveling alone.
Stayed 1 night in Mar 2024
Response from Nasima on Mar 29, 2024
We apologize for the unsettling experience you had upon discovering another guest in the room assigned to you and for any discomfort it caused. Your safety and peace of mind are paramount, and we regret that this incident occurred. We'll address this matter internally to ensure it doesn't happen again. We appreciate your feedback and apologize for any inconvenience caused.

2/10 Terrible

Yelena

Disliked: Staff & service, amenities
Property was clean but front desk was unprofessional
Stayed 1 night in Feb 2024
Response from Nasima on Mar 29, 2024
Thank you for acknowledging our efforts to maintain cleanliness. We apologize if you found our front desk service lacking in professionalism. Your feedback is valuable, and we'll address this internally to ensure consistent service standards. We appreciate your understanding and hope to welcome you back for an improved experience

10/10 Excellent

Lena

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

4/10 Poor

Cory

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I'll be honest, everything was fine about this hotel except the pillows. It's an Interstate hotel that caters primarily to people driving through and truckers, so it's fine for what it is. The reason for my low review is because this is another one in a long line of hotels that has decided, for whatever reason, that you need tiny square pillows on your bed instead of a full-sized bed pillow. The pillows in this hotel are by far the smallest I've experienced since this trend started. I would estimate no longer than 14-16" per side. That means you can't roll over, stack the pillows, or move at all or your head falls off and you wake up with a crick in your neck. When a hotel's primary responsibility is to provide a comfortable place to sleep and they do something that actively makes it worse, I'm sorry, but that's a low review from me.
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very welcoming
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Nasima on Mar 29, 2024
We are excited that you enjoyed your stay with us! Thank you and we hope to see you again soon!

6/10 Okay

Roxanne

Liked: Staff & service, room comfort
Pool was nice and warm but hot tub wasn’t as hot as most but there were no towels in area so had to request some. Also, our “key” didn’t work very well and we were out on 2nd floor because it looked like there were at least 5 rooms not completely cleaned on 1st floor. Breakfast was good
Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Dec 2023

6/10 Okay

Judy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold hotel. Cold showers. Refrigerator missing from room. Hot tub unusable for ages. Key cards not functional. Ice machines broken. Breakfast? Dont count on it. Whoever is giving good reviews for this is lying or paid for false advertising.
Stayed 3 nights in Dec 2023

10/10 Excellent

Roger

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, made me feel very welcome.
Stayed 3 nights in Dec 2023

10/10 Excellent

April

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite hotel.
Stayed 1 night in Nov 2023

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan C.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Reasonable, convenient, good breakfast, comfortable, clean
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Susan C.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were VERY impressed with this Country Inn & Suites. Room was spacious, clean, convenient, lots of breakfast options.
Stayed 1 night in Oct 2023

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I absolutely loved the friendly staff, the room, how accommodating they were for everything even when I had car trouble and asked for a possible late check out then had to stay another night. I appreciated the fast the one girl who worked the desk asked me about my car troubles and if I needed anything else help wise later that evening before she left and saw me in the hall. But I’d day my favorite part was the fact that the hotel is located across the street from a Loves trick stop with a dog park! That so super convenient so my dogs could run around a bit!!
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Che Zuro

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Stayed 1 night in Sep 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Anjelique

Traveled with family and small children, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff, food and bed were great. But our room was dirty! Cat litter in the bathroom and some on the floor by the beds. Top blankets were dirty with small yellow mucus type stains, shower curtain as well. Disappointed.
Stayed 1 night in Sep 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet my needs
Stayed 1 night in Sep 2023

8/10 Good

Erwin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Clerk very helpful. No elevators available. No wi-fi. No place to hang towels in bathroom. Breakfast - so, so. Nothing to write home about.
Stayed 1 night in Sep 2023

6/10 Okay

Katharine

Traveled with partner
Liked: Amenities, property conditions & facilities
Country Inn and Suites has been a go to hotel over the years. This location has done some nice updates and the room amenities are fine, including a mini fridge, microwave and tv with HBO. Here’s a few concerns that I had: the only towel hook or bar was on the back of the bathroom door, the toilet paper roll was on the counter since there wasn’t a holder, some of the surfaces were dusty and the phone didn’t have a dial tone. Check in was disappointing, the women at the front desk didn’t tell us our king room wasn’t available, we were assigned two queens without notification. She didn’t tell us the Wifi password and I had to ask about breakfast hours. The breakfast was good, we had to wait about ten minutes for coffee and the attendant was slow with restocking. I would stay here again, but may consider another area hotel.
Stayed 1 night in Sep 2023

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Thomas

The price was good.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great for the price along I-80
Hotel check in was smooth, pool and hot tub were great temperatures to enjoy and clean. Breakfast was as advertised, beds were comfy, Wifi worked, and AC was great. Bathroom and microwave weren't cleaned very well and some mold above shower but not enough to give bad reviews.
Stayed 1 night in Aug 2023

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good value, Close to I80 Super friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
The staff was friendly. The bed and pillows were comfortable. It was quiet.
Stayed 1 night in Aug 2023

4/10 Poor

Elena

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Limit on pets
Stayed 1 night in Aug 2023

10/10 Excellent

steve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very friendly and helpful
Stayed 1 night in Aug 2023

2/10 Terrible

Zachary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting place
Stayed 1 night in Jul 2023
Response from Customer Care on Aug 19, 2023
Thank you for taking the time to share your feedback. We apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.

2/10 Terrible

Jordan

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Earwigs (bugs) in the room and On the bed. Staff infromed me there was nothing in terms of reduction in price or money back and that i was stuck paying for full price of the room that I obviously did not want anymore since it was after 6pm.
Stayed 1 night in Aug 2023
Response from Customer Care on Aug 14, 2023
Thank you for taking the time to post a review. We're sad knowing that your stay was anything less than pleasing due to the cleanliness of the hotel during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

2/10 Terrible

Sheri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, No rooms were available!!! Booked in advance. Motel OVERBOOKED and several of us arrived and were pushed out the door. One of workers said she was going to lock the doors and put a sign on the door for the others that had booked rooms to say No Vacancy, RIDICULOUS!!!!!
Stayed 1 night in Jul 2023
Response from Customer Care on Aug 15, 2023
Thank you for taking the time to write a review. We are sad to hear that your stay was less than satisfying due to that you were unable to get the room you requested at that time. We aim to guarantee all requests although we are unable to always accommodate everyone. Know that your feedback is highly important to us and will be forwarded to the hotel management for further betterment of our service. We hope for another opportunity to make a more favorable impression in the future.

4/10 Poor

Jessica

Traveled with partner
Liked: Staff & service, amenities
Staff there are polite and helpful however, the conditions of the room weren't enjoyable. When we got to our room our floor had debris such as crumbs and dirt, our television wasn't working, our refrigerator had an opened drink in it. The toilet in the bathroom was almost out of commission, you had to pay with the knob to get the toilet to flush. Again the staff was helpful but I don't think there was any saving that room.
Stayed 2 nights in Jul 2023
Response from Customer Care on Aug 13, 2023
Thank you for sharing your review. We are glad to hear that you were delighted with our friendly staff. On the other hand, we are sorry to learn that your stay was less than satisfying due to the cleanliness and condition of the furniture and that the pool area was not up to its best state at that time. We understand how important good relaxation is and we apologize for the inconvenience it has caused you. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope that you will reconsider and give us another chance to provide you with the experience that you truly deserve.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Rating is misleading.
I’m not sure how this hotel received a high rating. It was average at best. The staff was cordial but the faculty was falling apart. It served its purpose as a layover on a trip out west but I would avoid it in the future. There have to be better options. It does make me wonder how Hotels.com collects and distributes its ratings…
Stayed 1 night in Jul 2023
Response from Customer Care on Aug 4, 2023
Thank you for posting a review. It is nice to know you mentioned that the staff was cordial. On the other hand, it saddens us to hear that your stay was less than pleasing due to the condition of the hotel at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

2/10 Terrible

DeAnn

Stayed 1 night in Jul 2023

4/10 Poor

Allen

Traveled with partner
Liked: Staff & service
Beds were comfortable. Room was quiet. Front desk person was nice, but over whelmed. Phone in room was down. Elevator was down. They were behind in getting rooms cleaned. Microwave in room was unplugged.
Stayed 1 night in Jul 2023
Response from Customer Care on Aug 4, 2023
Thank you for posting a review. We are glad to know that you liked the comfort of the bed and the quietness of the room along with finding the service of our staff nice. On the other hand, it saddens us to hear that your stay was less than pleasing due to the availability of the elevator, the functionality of the telephone, your concern with the microwave and the cleanliness of the room at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

8/10 Good

scott

Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful but front desk help seemed a bit confused Maybe they could use more help A lot of uncleaned rooms at checkin time
Stayed 1 night in Jul 2023

10/10 Excellent

Wendy

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
It was a great place to stay and visit room was nice pool and everyone was very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Scot

Traveled with family
Liked: Cleanliness, staff & service
Mercedes was great at the front desk. She was dealing with multiple things at once and stayed composed and friendly throughout. Room was clean and quiet. Overall property was very nice for the price.
Stayed 1 night in Jul 2023