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Reviews of Heart Language Angkor Hotel - Hostel

3 out of 5
Heart Language Angkor Hotel - Hostel
Road Taphul, Taphul VIllage, Svay Dangkum Commune, Siem Reap

Reviews

8.0

Very Good

Rating 10 - Excellent. 35 out of 93 reviews" "
Rating 8 - Good. 37 out of 93 reviews" "
Rating 6 - Okay. 10 out of 93 reviews" "
Rating 4 - Poor. 5 out of 93 reviews" "
Rating 2 - Terrible. 6 out of 93 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

4.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hostel room was cleaned every day (usually more than once a day), the staff were lovely and helpful, the WiFi was very good across the whole hostel, the location of the hostel was very good (among many restaurants and a 5/10 minute walk to the night market). Overall very good and enjoyed the stay.
Stayed 3 nights in Oct 2019

8/10 Good

Ron, Hawaii

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
proximity to stores, supermarket, restaurants...................................
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay
Good dorm rooms and great value for money! Very clean and staff were very helpful. Near some good restaurants.
Stayed 7 nights in Feb 2019
Response from Heart Language Angkor Hotel on Mar 24, 2019
Thank you for your presence and comments, we will continue to do better, inadequate aspects will improve, welcome to the next time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

alison, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities
Cool vibe
GOOD LOCATION NOT FAR FROM NIGHT MARKETS.swimming pool is great to cool off. Staff friendly and helpful.The crowd is a mixture but mostly 25ish. Not a party place but a cool place to stay. I think the bar and food are a little over priced. If they lowered the price just a bit more ppl would eat there. Over all good place
Stayed 4 nights in Nov 2017
Response from F.O on Jan 11, 2018
Thanks for your feedback. Our bar menu has been redesigned and improved and has many new value options. Regards, The Mekong Team

10/10 Excellent

HO WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from F.O on Jan 11, 2018
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Thanthida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hostel for backpackers
-Location: is pretty good. It is near old market or the so-called 'pub street' so the party or dining is quite easy to find. Not far from tourist destination, like Angkor Wat. - I stayed in their mixed dorm. The room and bed is very clean and brand-new. There are no blanket, though, just a thin sheet of white cloth to cover. The air-condition is pretty good, very cool. They also provide you hair-dryer and towel, so you do not have to bring one. The toilet is very clean. the housemaid will clean up the room every day. They did not take out wrapping plastic from the new bed though, so it will make sound whenever you move. This might be not good for those who is a hard sleeper. - The service is very professional. The staffs are friendly, English-fluently speaking and active. They arranged me a day trip with reasonable price and I can pay with my credit card. They tuk tuk driver is good. They can also arrange you a bus or minivan if you want to go to Thailand or Pattaya. - You will love the bar and a small pool near it if you come with a group of friends. Order some cocktails and sitting near the pool. - Value for money.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Maxine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a good choice
Not a great place. Very old and dirty. Many more places in Siem Reap to stay at this price range. The staff are friendly enough but the rooms are dirty -with stained linens and curtains. This place would be fine with a good deep clean- but they don't seem to want to update the property.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, free wifi
Good hotel. Nice (but small) pool. Good free breakfast with lots of options, both western and Asian, free coffee in the mornings. The room had free wifi which worked well, a good shower with hot water, a comfortable bed.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mads Bue

Liked: Cleanliness, staff & service

10/10 Excellent

KW, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Siem Reap
I had a great experience at Banyan Leaf Hotel. The staff was extremely welcoming and helpful, the rooms were clean and comfortable.

6/10 Okay

Sau Wai, Hong Kong

Liked: Staff & service
Disliked: Cleanliness
I stayed there with my husband for two nights. The hotel is close to night markets and many restaurants (and local food stalls on street as well). The hotel staff are nice (and funny!). The room is a bit basic, we were happy with the cable TV though! There is a small pool at the hotel entrance but I didn't use as it's a bit too public. I'd recommend the hotel restaurant, the food is good and VERY cheap. I think it's a great place for backpackers as the room rate is low and you can meet other people there.

8/10 Good

Xiao Guo, Singapore

Liked: Staff & service
Value for your money
I stayed in Banyan Leaf hotel for 5 days, I had no problem with the place. The rooms were nice and clean but there was no lift, so I suggest you don't choose the third floor like I did. Toiletries were provided. But the water pressure on the third floor was dismal. The best thing about this hotel was the room safe. I have no serious complains. I strongly recommend to use their tour desk to arrange your visits to Angkor Wat, the mini tour costed US15, I had the tuk tuk to myself for most of the day, the driver (his name sounded like William) was a very pleasant chap. He would drive me to the various temple, waited outside for me and when I was finished, next temple. I paid this amount and I had the tuk tuk to myself...how wonder!!! The next day I took a big tour which consisted of some other temples at Angkor Thom, US23. The plan was another guided tour of the place (as I had a 3 day pass), but unfortunately I fell sick...was confined to my room for next 2 days...the weather was really warm.

8/10 Good

maria concepcion, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and super warm and friendly staff!
The hotel size was just right and the staff were super friendly! Always asked how we are and very confident and genuine in talking to their guests. Room was just right except that the headlamps by the bed weren't working. Will definitely recommend this hotel to other family and friends who wants to visit cambodia. :)

10/10 Excellent

Van Orsmael, Leuven (Belgium)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very helpfull staff

6/10 Okay

Massimo, Kathmandu

Disliked: Cleanliness, property conditions & facilities, room comfort
No surprises, decent stay.
No surprises, decent stay. Except the pool a good price quality ratio. The breakfast also nothing special but courteous staff, a nice location, clean rooms. They arrange trips, have tuk tuks at the ready. An overall pleasant stay.

6/10 Okay

Verified traveler

Liked: Staff & service
Good value, basic hotel
This hotel was fine for us (family of 3) with basic room, bathroom and nice pool area a little too near the street. Very friendly and helpful staff, OK location, 15 minute walk from "the action" of the night market. alley and restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A value for money stay.
A value for money hotel which is located in the middle of downtown.

8/10 Good

MANUEL JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

dougleigh6, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service from all.
This hotel is run and serviced like all hotels should be. The staff were very attentive with special mention to Mer the tour manager. The breakfasts were very good, the room was comfy and clean and the position is central and walking distance to night life.

10/10 Excellent

danieoak, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Value
The best value for money around town walking distance. You are sure to agree once you have tried it. Browse no further for budget choices.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel comfortable price
Would recommend this hotel.

10/10 Excellent

Mathias, Bangkokn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The Banyan Leaf Hotel has the most professional and friendly staff I have ever encountered in a hotel. Nothing is a problem and they help you with whatever you want. I was having a problem finding a ride to the airport due to a massive rain, so one of the staff borrowed a tuck tuck and drove me through the rainstorm to the airport. Just amazing hotel, and my definite choice when I go back to Siem Reap.

8/10 Good

Karthik, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We had a very pleasant stay because of the impeccable service. We will def recommend this hotel. The staff were very helpful and went out of the way to assist us when in need.

8/10 Good

Andy, India

Liked: Cleanliness, staff & service, room comfort
Helpful and friendly staff - Average stay
Pros:- Very helpful staff, extremely friendly, clean hotel --- Cons:- No electricity during afternoon, no lifts

10/10 Excellent

Eulmax, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice staff
I spent 2 nights in this hotel and what I can say is that you really have a good value for the money you spend. The rooms are nice (We had a room with balcony), everything is very clean and cleaned everyday. The breakfast is ok, and including in the price! But the most enjoyable thing is the staff amiability and the way they always make everything to help you. Just ask them whatever you want and they will make everything possible to satisfy your request, just remarkable. The location is also nice as it's around 10 minutes walking from the night market and pub street. So you have the advantage that it's still quiet but not far from animated places. Awesome value.

6/10 Okay

Jin, U.S.A.

Liked: Cleanliness
Okay room but staff could be better organized
We stayed at this hotel for our honeymoon in Cambodia. We very tired from a long and bumpy van ride from Phnom Penh when we arrived, and were told that they had overbooked the hotel and had to transport us to another hotel down the street. We were fairly annoyed at this, but they were nice about it and said they would arrange a tuk tuk ride back to Banyan Leaf the next morning and then would give us a discount on a tuk tuk tour to Angkor Wat. However, the next morning we waited for 35 minutes after our previously agreed upon time. We ended up walking halfway back to Banyan Leaf before we ran into the tuk tuk driver who was supposed to pick us up. By this time we were pretty annoyed. They recognized their disorganization and ended up giving us the tuk tuk tour for free, which we appreciated. Our interactions with the staff was very pleasant the entire time. It just seemed like everything was poorly organized. The rooms themselves were standard, nothing special, clean enough. We booked a king bed but got two double beds instead - comfortable enough since my husband and I each got our own bed (!) but not super romantic especially for a honeymoon. As for their breakfast, I remember there was a decent selection - my husband really liked the yummy fried rice. I was dealing with a bit of food poisoning myself (not from this hotel's food) so wasn't able to get much personal experience with the food :)

10/10 Excellent

travellingkev, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel in the heart of Siem Reap
This was a great hotel. The staff were really friendly and helpful. Welcome drink on arrival, clean room and great service. The shower could have been better, but on the whole, a great experience.

8/10 Good

Lynn, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
We enjoyed our stay. No elevator so be prepared to climb stairs. Room was not cleaned every day during our stay however fresh towels, water etc. was made available to us upon request.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service team
The staff here are fantastic , considering it is perhaps upmarket backpacker accomodation the staff are allways visible and always polite and friendly, you can always find them and they try their best to oblige to your request. It is a new hotel so very clean with a small swim pool at the front entrance and the bedrooms have well everything you need. On paper it looks a long way from the "night Markets and pub street" but once you have walked it 2 or 3 times it seems ok, besides there are lots of other hotels in Siem Reap further away.Definitly recommend this place and considering the cost includes a" filling breakfast "it is good value

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service -Trustworthy + Honest
What a wonderful value this hotel truly is.... The customer service is wonderful.... I forgot my blackberry phone in the room, and the maid service gave it to the management. They mailed my phone the same day and I received it the next morning..... I am very fortunate to have stayed with this nice honest people. I will definitely visit again.... Thank you for the wonderful service.... Good karma... good vibes :)- Nice rooms as well.....

2/10 Terrible

VYACHESLAV

Disliked: Staff & service, property conditions & facilities, room comfort
Самый ужасный отель.
Stayed 5 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Ruim!
O estado do quarto estava muito ruim.
Stayed 2 nights in Jan 2020

4/10 Poor

Daiki

Disliked: Staff & service
Stayed 3 nights in Dec 2019

2/10 Terrible

C, Tokyo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked from Expedia for 1 night and when I tried to check-in, couldn’t find my booking staff said. It was so awful and disappointed for Expedia too. I already paid for 1 night
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
normal
normal
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, amenities
Photo trompeuse de la piscine sur les sites de réservation. Petit déjeuner un peu limite ...et le personnel ne prévient pas lorsqu'il manque des choses. Vos demandes semblent également dérangeantes. Ménage fait tous les jours et bouteilles d'eau.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Mok, JAPAN

部屋はキングベットの部屋でしたがとても綺麗で日本と変わらない。 バスローブ付きのはずだったがなく、シャンプーやボディーソープのアメニティもなかった。歯ブラシクシ石鹸のみ。 無料の朝食は飲み物フルーツもついてとても満足。 可もなく不可もなく。とても落ち着く空間でした。
Stayed 3 nights in Mar 2019
Response from Heart Language Ankor Hotel on Mar 24, 2019
ご来访と评価ありがとうございます。私たちは引き続き、より良いことをします。不足な点は改善します。また今度来てください。！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
一人部屋に泊まったのですが、値段的にはこんなものかなと思います。周辺にもお店があったり、カフェがあったり、便利でした。ただ鍵が壊れてるみたいで開け締めが大変でした。スタッフは笑顔もあり、いい感じです。
Stayed 2 nights in Nov 2018
Response from Heart Language Ankor Hotel on Mar 24, 2019
ご来访と评価ありがとうございます。私たちは引き続き、より良いことをします。不足な点は改善します。また今度来てください。！

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2019
Response from Heart Language on Apr 6, 2019
Thank you!

8/10 Good

Ghislaine

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019
Response from Heart Language Angkor Hotel on Mar 24, 2019
Thank you for your presence and comments, we will continue to do better, inadequate aspects will improve, welcome to the next time!

2/10 Terrible

hyunyi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천하지 않습니다
Stayed 2 nights in Dec 2018

8/10 Good

Paula, Siem reap

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel esta muy bien, pero no recomiendo la comida
Stayed 5 nights in Nov 2018