I enjoyed the hotel very much.
It was my second trip to Siem Reap, and I preferred this hotel to the one I stayed at before.
The hotel was clean, and check-in was easy.
It took a while for them to get back to me for the free pick-up from the airport to the hotel, but they managed to get back to us the day before we arrived, so that was good. On one of the days when we were at the lobby, a couple came in, and said that the driver did not come to pick them up, and they had to wait a long while before finally getting a cab there. I suggest that if you do have a free pick-up, do remind them of the timing of the pick-up a day or so before you fly.
What I really liked about this hotel were the staff - they were very helpful, arranging tours of Angkor Wat and the various temples, as well as getting a very good tour guide for our tour on one of the days. I also liked that they would suggest alternative tour routes to help us save on expenses.
The hotel room is clean, and I liked that they would pack you a breakfast if you're going for the sunrise tour - just let them know early so they can prepare for it.
The hotel is right next to a primary school, and you can hear the children in the mornings throughout the day. If you're not ok with that, I suggest you book another property. We were out before sunrise on most days, so it didn't bother us.