Outdoor pool, open 7 AM to 10 PM, sun loungers

Reviews of Hotel D'Papillon

3.5 out of 5
Hotel D'Papillon
Steung Thmey, Siem Reap

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 273 reviews" "
Rating 8 - Good. 105 out of 273 reviews" "
Rating 6 - Okay. 20 out of 273 reviews" "
Rating 4 - Poor. 5 out of 273 reviews" "
Rating 2 - Terrible. 3 out of 273 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great
The room is different from photos and the AC is not too powerful and no elevator but the service from staff was excellent and nice pool
Stayed 4 nights in Feb 2020

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

BETTINA

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good stay with some minor things to fix.
Very convenient location. The staff could improve on their reactivity and answers to specific questions. For outdoor services provided, it could be better.
Stayed 6 nights in Dec 2019

6/10 Okay

Nope, No way

Disliked: Property conditions & facilities
On first look the veneer of this property is pretty. However going to my room was another story. There are large foundation cracks on the walls. My room door did not fit in the frame of the door. There was a 1.5-2 inch gap in it. You could see into my room between that gap and the locks were visible. The door also had cracks in it that let the light in. I felt very unsafe. The drapes had water stains all over them that had dried a brown colour. They had boxes of toiletries to use, however most of them were empty. I also had two burnt out bulbs in my room. The shower stall smelt like bacteria, like when you put away wet clothes. One of the sinks had grime coming from it, in a line dribbling down to the drain. When my room was cleaned they did not clean that. It is clear to me that, they did not check the room thoroughly before I checked in. As it was late I did not see everything till the next day. I am appalled that they would allow a single female traveler to stay in a place like this. I checked all the other doors and mine was the only one like that. On the upside, the floors are kept clean and the bedding is clean. The food on the menu is perfectly fine. I also had some issues with the WIFI and it took 24 hours to resolve. I also had the opportunity to check out the inside of another room and it also had issues with the walls.
Stayed 4 nights in Dec 2019

8/10 Good

graham, lawnton

Traveled with group
Liked: Cleanliness, staff & service
I was travelling with friends to this property. we had 4 rooms and spent most of our time out
Stayed 4 nights in Nov 2019

8/10 Good

graham, lawnton

Traveled with group
Liked: Cleanliness, staff & service
The staff are amazing, very friendly and helpful, also the manager was very good. The pool is a little cramped and it is shared with another property, so gets crowded. the hotel is beside a small school so noisy at times but not a major issue for me. It is down a small alley and a little hard to find but adds character, close walking to major shopping and rstaurants. Book a standard room for good ac.
Stayed 2 nights in Nov 2019

10/10 Excellent

Jannine M

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is hard to beat, but please be aware while it may be listed as 4 stars, it's really closer to a 3 star US hotel. The rooms need some updating, there's a weird musky odor and the AC is not very strong, and neither are the beds super comfortable. BUT what the hotel and rooms lack the hotel staff and location more than make up for. Breakfast was always served quickly and the staff was very friendly. The front desk was very helpful with helping to arrange a last minute tour/driver as well as allowing us to leave our luggage. They provide a free tuk-tuk transfer from the airport which was a lifesaver. As for location, it's literally within less than 5 minutes from pub street and the night market in a smaller less busy street. BUT please be aware that is is located right next to a school, so in the early morning and evening (since in Cambodia they have day students and afternoon students) you can here the kids yelling and playing in the background, even with the windows and doors all shut.
Stayed 3 nights in Nov 2019

4/10 Poor

Subhrajyoti

Liked: Staff & service
Disliked: Property conditions & facilities
Room does not match description
We booked an Executive Double room with a King bed and a balcony. But the room we were given had a double bed and had no balcony. Safe Box was broken. Toilet broke during our 3-day stay but was promptly repaired. Bed side-table drawers were cracked. The hotel appears to be not well-maintained and does not justify the images loaded on htel website to attract customers.
Stayed 3 nights in Nov 2019

6/10 Okay

junix

Traveled with group
Liked: Cleanliness
Awesome not so awesome
Location is very convenient as it’s in the middle of town. Room was really big with reception area and amenities decent though TV was not working for two days, AC was also defective. Breakfast was ok though server had a bad attitude during our second day. All in all, I’d still recommend it.
Stayed 2 nights in Nov 2019

8/10 Good

Charlotte

Liked: Staff & service
A bit overpriced but convenient location
We booked a Premier Suite and overall I think it was a bit overpriced and you don’t get great value for money. The room was big and nicely decorated and it’s a 1-2 min walk from the Main Street in Siem Reap so excellent location and it’s a good enough place to stay. However, I think we were expecting a bit more luxury but it was nice enough. These are the “but...” items: the AC was on the entire time we were there at 17C and it hardly cooled the room down which meant we also got mosquitos in the room (I was bitten 4 times in one night), there are no black-out blinds and sunrise is at 5:30/6am so we ended up sleeping with eye masks, there is a school next door which like most schools in Cambodia start at 7am with teachers speaking over the loud speakers which you can hear in the room, the breakfast is a weird one - there is no buffet but instead you can choose from a picture list which is nice enough although no fruit available and there was no coffee available on the morning we stayed (although there were sachets of instant coffee in the rooms) and the next morning we went to the cafe at the end of the street. However, staff were lovely and we booked our Angkor Wat with the hotel and our driver Jim was a star! A good place to stay in siem Reap but largely overpriced for what it is.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Great location very pleasant everything we asked for was taken care of and only needed to ask once
Stayed 3 nights in Oct 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great experience. Lovely staff. Good breakfast, nice pool, clean rooms. Would come back
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amaaazing, the restaurant was delicious, super close to everything and beautiful welcoming staff. Highly recommend!
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere if you want A/C
A/C died in first 6 hours while trying to cool room. Room temperature stayed above 82F / 27C throughout stay. In fact, it was cooler outside the last day. Two towels provided, however, attendant got upset when we requested more. The towels don’t dry during the day when it’s extremely humid and 82F+ in a room. The towel rack and sink fixtures were very loose and about to fall off. On the contrary, the lobby / reception was quite cool and inviting. The couch and A/C in the lobby / reception would have made a much better stay. The $30/night and 8.9 rating aren’t worth it. You can find better in Siem Reap...
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Very convenient. Near to night market. Good location
Stayed 4 nights in Mar 2019

10/10 Excellent

Yannes

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
離酒吧街很近,只需5分鐘路程。附近有很多食店和按摩店,旁邊是學校,下午會很嘈吵,但下午基本上不會留在房間裡,沒什麼問題。
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Good location. The persona was great.
Stayed 2 nights in Feb 2019

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay in Siem Reap
Hotel was very nice and the pool was also good. Not too many sun beds but we never had a problem getting one as the pool was quiet. Room was very large which was nice.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel .nice staff. Just a few things not great. No lift/elevator.pool very small. Only 5 sunbeds. 1 family fills whole area.BREAKFAST not great. Small and not much choicr.. but nrar everywhere .pub st etc. Very helpful staff.
Stayed 3 nights in Jan 2019

10/10 Excellent

Riana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay!
Really enjoyed our stay and would highly recommend staying here while in Siem Reap. Perfect location - right off the main street and a few mins walk to the Night Market or Pub Street (but without being on Pub St). Strong wifi and air conditioning. Large room with king size bed. Staff were very friendly. Room was super clean. Nice pool for taking a dip when it gets too warm out. Breakfast was included in our room price, which we thought was already a great deal. Would definitely choose to stay here again whenever we're back in Siem Reap. Cannot recommend highly enough!
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating. Lovely experience. Pool was small, but they served drinks next to it with safe ice which was fab.
Stayed 4 nights in Jan 2019
Response from Naram on Jan 14, 2019
Dear Guest, thank you so much for your great comment. Look forward to welcome you next chance. Regards, Naram

8/10 Good

Satoshi

Liked: Cleanliness, staff & service, room comfort
Nice place near night market, and staff are very kind . Arrange transport very reasonable. Very nice and peaceful hotel to stay.
Stayed 7 nights in Nov 2018
Response from Naram on Nov 18, 2018
Dear Satoshi, Thank you so much for your review. Hope to welcome you next trip. Regards, Naram

10/10 Excellent

sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Amazing location close to pub street and night market . Customer service was great along with airport pickup by Tuk Tuk .
Stayed 2 nights in Oct 2018
Response from Naram on Nov 3, 2018
Dear Sameer, thank you very much indeed for your great review. Look forward to welcome you on your next trip here in Siem Reap. Warmest Regards Naram

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly and helpful staff. Helped us with getting tuk tuk drivers. Place is within walking distance of Night Market and Pub Street.
Stayed 3 nights in Oct 2018
Response from TOP on Oct 18, 2018
Dear guest, thank you so much for your best review. On behalf of Bayon Boutique, Mr. Naram

8/10 Good

Selvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but less choice for breakfast.
Stayed 3 nights in Aug 2018
Response from Naram on Aug 16, 2018
Dear Selvi, Thank you so much for you review. We will try to update more choise of breakfast. Best Regards, Naram

8/10 Good

Nathalie, Singapore

Liked: Cleanliness, staff & service, room comfort
Good hotel near Pub Street
I enjoyed the hotel very much. It was my second trip to Siem Reap, and I preferred this hotel to the one I stayed at before. The hotel was clean, and check-in was easy. It took a while for them to get back to me for the free pick-up from the airport to the hotel, but they managed to get back to us the day before we arrived, so that was good. On one of the days when we were at the lobby, a couple came in, and said that the driver did not come to pick them up, and they had to wait a long while before finally getting a cab there. I suggest that if you do have a free pick-up, do remind them of the timing of the pick-up a day or so before you fly. What I really liked about this hotel were the staff - they were very helpful, arranging tours of Angkor Wat and the various temples, as well as getting a very good tour guide for our tour on one of the days. I also liked that they would suggest alternative tour routes to help us save on expenses. The hotel room is clean, and I liked that they would pack you a breakfast if you're going for the sunrise tour - just let them know early so they can prepare for it. The hotel is right next to a primary school, and you can hear the children in the mornings throughout the day. If you're not ok with that, I suggest you book another property. We were out before sunrise on most days, so it didn't bother us.
Stayed 5 nights in Aug 2018
Response from Naram on Aug 20, 2018
Dear Nathalie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel in a laneway close to everything with a short walk. The staff are friendly and have enough english to assist with things in general. The rooms are a nice size and so are the bathrooms.
Stayed 7 nights in Jul 2018
Response from TOP on Aug 11, 2018
Thank you so much for your superb review. We wish to welcome you again in the near future. Warm regards, Naram

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Naram on Aug 22, 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do check out our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Naram on Dec 9, 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do check out our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel ruined by being double charged
Amazing hotel in every aspect. from the tv channels to the beds to the washroom to the space. everything was amazing. the staff were nice and helpful. the location is great. a little tough to find at first but once you get a little familiar with the area then youll know which alley take everytime. unfortunately my stay was ruined at check out. i paid for all my tours with the hotel before going on tour every day. apparently someone forgot to click a button somewhere for one of my tours one day to say that i paid and i had to repay again at check out. during check out they kept me waiting for an hour in the lobby while they tried to figure out the mess. in the end they couldnt figure it out and a room full of staff just looked at me waiting for me to pay again. which i did just to avoid any issues. id recommend the hotel but wouldnt pay for anything until check out.
Stayed 4 nights in Mar 2018
Response from Tola Hak on May 11, 2018
We apologies for any inconvenience.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff.
Stayed 3 nights in Mar 2018
Response from Tola Hak on May 10, 2018
We are very appreciated of your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great service, was located near a school though so it was always noisy.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Great pool
Response from Naram on Sep 29, 2018
Dear Valued Guest. I really appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you are traveling to our area again soon, do not hesitate to contact us.

6/10 Okay

Holly

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Mixed feelings
Mixed feelings about this hotel. Very well located in relation to pub street, shops, cafes, access to Siem Reap etc. Hotel room was very large, plenty of room, huge bathroom with bath and separate toilet and shower rooms. Room was clean and comfortable. Beds were firm. Staff were friendly but not over the top. I really felt like we were staying more in a Airbnb type place with a front desk. Pool was nice. No staff about (this is not a resort type hotel). The mixed feelings is due to the noise....not during the night (peaceful as anything), but during the day from the school next door. Very very noisy. On Saturday we looked forward to some quiet, but school is held on Saturdays as well. Saturday was actually the worst, noise wise, as there were 3 competing loudspeakers, all at once. Someone was playing Apsara type music very loud, there were prayers being called over a megaphone loudly (all day) and the school won with dance music for the kids most of the morning (they must have fantastic speakers as the music was like concert loud). Other than the school our stay was good. Don't think I would stay here again though, despite the price being right.
Stayed 5 nights in Jan 2018

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and great location! Definitely the place to stay in Siem Reap!
Stayed 3 nights in Jan 2018
Response from Naram on Sep 29, 2018
Dear Valued Guest. I really appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you are traveling to our area again soon, do not hesitate to contact us.

10/10 Excellent

Sanjay, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located - in the heart of city
We had an absolutely wonderful stay of 3 nights. The hotel staff was exceptionally helpful and efficient. With their help we were able to organise our itinerary and transport to use our time perfectly. The restaurant is very good as well The location is excellent as well - 5 minutes walking to shopping, restaurants and Pub Street
Stayed 3 nights in Dec 2017
Response from Seyha on Jan 12, 2018
Dear Sanjay, Thank you very much for your good review us on this site. If you don't mind it is possible could you just copy on this site and paste to TripAdvisor site. We hope you to see you in the next future. Have a good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
I rarely feel the urge to go back to the hotels I’ve stayed, but Bayon was one of the most memorable stays while traveling. The driver picking me up from the airport was superb, explaining me all the concerns I had. After arrival, the staff welcomes you with a Minty coconuty shake with banana chips. Even though I arrived in the morning, they got a room ready for me! I used the concierge for tour-booking, tuk tuk reservations and so on, and they took care of things very nicely. The location is perfect for me since it’s two blocks away from the lousy pub street, with vicinity to the night market and some nice cafes. Hotel Tuk tuks have fixed price to and from the airport, and the drivers for Angkor Wat was amazingly accommodating. It was an excellent experience overall. I’d highly recommend it!
Stayed 2 nights in Dec 2017
Response from Seyha on Jan 9, 2018
Dear Zhenxi, Thank you very much for kindly give us a very good review on Expedia site. We hope to welcoming you in the next future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel in downtown Siem Reap
Very welcoming and always-friendly staff, clean and spacious room, quiet location in cul de sac, good salt-water pool, close to cafes and bars. Good value. We had a great week there and would stay again if in town.
Stayed 7 nights in Nov 2017
Response from Naram on Sep 29, 2018
Dear Valued Guest. I really appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you are traveling to our area again soon, do not hesitate to contact us.

10/10 Excellent

Bee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, comfy room
Our room came with a free massage which was a lovely experience. Staff are super friendly and helpful - Mr John will be happy to answer any questions you may have or just to chat. Able to organise reasonably priced tours of Angkor Wat park, with or without a guide. Room itself was much bigger than expected and clean, light and comfy. Shower had good pressure. Within walking distance of old night markets, the pub street (though far enough away that noise wasn't an issue) and plenty of choices for food options. Also a launderette at end of street, where usd $5 will pay for a load of washing and 20mins drying - plus they have tasty cakes/food too.
Response from Naram on Sep 27, 2018
Dear Valued Guest. I really appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you are traveling to our area again soon, do not hesitate to contact us.

10/10 Excellent

Jamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Paola Toquica, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service
The staff were great. They did all they could to make us happy. They let us check in way early than we were supposed to. We visited the Angkor Wat super early and they fixed some breakfast for us to take. They have an oficial tuk tuk driver who picked us up at the airport (free) and took us the the temples *$18 for several hours. The welcome drink was greatttt and the pool was just perfect after long hours of walking in the temples.
Stayed 2 nights in Aug 2017

10/10 Excellent

Pragati

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and luxurious
It was good. But hotel have small air conditioners. So feeling hot in day time. Otherwise it a good option to stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
No pick up at airport left stranded 1.30 hour, no elevator,AC not working, dirty and no manager on sight

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jennifer , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice, but a bit too hot on top floor
Nice location, very helpful staff. But the room is a bit too hot if you stay on the top floor, even you tune the air con to the lowest temperature, the room is still hot.

10/10 Excellent

LWC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with great location
Had a pleasant stay. Staff were polite and helpful. Hotel was within walking distance to old market, restaurants and PUB Street.