Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville, TN

Excellent hotel. Top notch service BUT

Posted Apr 23, 2015
I love this hotel and would recommend to anyone. The staff are simply incredible. The hotel decor is simple, classic and luxurious. The pool area is amazing as is the breakfast. One major flaw was construction of new wooden sunbeds in the pool area which involved very noisy banging and hammering all day long for 4 days which ruined the peaceful few days I had planned. I had to change my whole vacation because of that. No one told me and no one apologized. In luxury setting that should be required. Having said that if I come back I will come to this place. I will just check if construction is planned. I advise you to do the same. Special shout out to breakfast staff led by Dom and Pree in the bar for excellent service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom K

Wonderful hotel with wonderful staff

Posted Apr 19, 2015
I can't recommend this hotel highly enough. Our room was clean and well kept. The hotel staff bent over backwards to cater for our every request and were very knowledgable about the area. They were able to recommend some wonderful restaurants and organised our tour guide and tuk tuk for our Angkor Wat visit. Our tour guide was wonderful. I can honestly say that our visit to the temples would have been half the experience without him. The breakfast at the hotel could not be faulted. The choice was great and quality of food excellent. Food in the hotel restaurant was excellent. The spa at the hotel is also excellent. It's more expensive to eat and drink at the hotel than it is in town but that is the same in every hotel I've ever stayed in. Pub Street is a $3-4 tuk tuk away and tuk tuks are available from the hotel. I would not hesitate to stay here again if I return to Siem Reap. I should really mention the staff again. They really added to our stay and should be very proud of the service they delivered.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Posted Apr 14, 2015
Fabulous hotel , amazing staff. Definitely a great place to get the best of both worlds in Siem Reap.
5 out of 5
Recommended
for Families
by A verified travelerfrom Singapore

Very comfortable hotel with great staff

Posted Apr 6, 2015
Pros: The staff helpfulness was above and beyond our expectations. The facilities were very well maintained and the rooms very comfortable.
Cons: On one of the days the pool turned green - they quickly put a backup filter to work but it took a while to clean-up the large pool.
Location: Everything is a 5-10 minute tuk-tuk ride away. Plenty of history and country-side cycling. Restaurants: The Palate and Chanrey Tree!! TOP!
Located along the main road in Siem Reap, it might look like any other upscale hotel, but the quality of the amenities and the helpfulness (and resourcefulness) of the staff gave us quite a different experience. The concierge helped us plan the tours (especially the bicycle tour of the country-side was a great addition) and apart from the hotel restaurant, recommended us to multiple ones in the town for a great surprise every evening. The facilities were very well kept and it showed the attention to detail by both the management and the staff. We would highly recommend this hotel (we were 2 adults, 2 teens and 1 child -- everything is a tuk-tuk ride away, so can keep everyone engaged).
4 out of 5
Recommended
for Everyone
by A verified traveler

Short stay to visit Angkor

Posted Apr 1, 2015
Pros: All service we needed were provided. Open spaces inside and garden and pool. Breakfast - spoilt for choice. Room spacious. Spa on site was useful.
Hotel exceeded my expectations. From the hotel picking us up at airport to dropping us off again everyone was friendly and provided good service. For example Chhurb always went out of his way to check if we needed anything.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Clara, CA

Best Hotel Service

Posted Mar 30, 2015
Pros: The service received here is the best I've had. Also, great modern hotel with nice amenities and complimentary breakfast.
Cons: Faster wifi is always appreciated.
Location: Very easy tuk-tuk ride to downtown. Also, close to the temples and the hotel can arrange tours.
The best hotel experience I've ever had. We had a group of 6 and were assigned a personal concierge who arranged many of the thing we wanted/needed (tours, restaurant reservation, tuk-tuk rides, etc.) He also gave us a local cell phone to contact him any time so that he could help us while we were away from the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Absolutely loved this hotel, would recommend to al

Posted Mar 28, 2015
Cannot recommend this place highly enough - great hotel, staff and so friendly. A hotel that went out of its way to ensure we had a great trip.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom traveling from uk to South east asia

A luxurious, relaxing and very friendly stay!

Posted Mar 28, 2015
A luxurious, relaxing and very friendly stay at this hotel. The staff are very helpful and kind, the hotel was beautiful and comfortable with a good location not far from the old market and night life. Loved every second of our stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Amazing stay in Siem Reap

Posted Mar 25, 2015
Pros: Concierge desk it's really amazing, they organize all the tours and dinners for us in a really great and professional way.
Location: Hotel is really well located, you can use the "tuck-tuck" system to get anywhere you want in less than 5-10 minute in a very convenient way.
This is Hotel is really well located, the staff is amazing and always ready to help. We never had dinner, but breakfast and bar service is really good as well. Hotel Facilities are good and even the hotel transportation system is amazing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kuala lumpur

Nice hotel close to town n airport

Posted Mar 24, 2015
We were pleasantly surprised to get a hotel room in the morning itself after a tiring flight The staff were very friendly n helpful