Aerial view
Check availability

Reviews of Lucky Angkor Hotel & Spa

4 out of 5
Lucky Angkor Hotel & Spa
National Road 6, Choung Kaosou Village, Sangkat Slorkram, Siem Reap, Siem Reap

Reviews

8.2

Very Good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 12 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
The staff at Lucky Angkor were very friendly and eager to show their best hospitality. The even allowed me early check-in, and upgraded my room. The facility itself is showing signs of age, but the staff kept it very clean. There weren't many guests when I was there, so there was a kind of "empty" feeling, but my stay was quiet and relaxing. The complimentary breakfast was good. The property is along the main highway, but rooms are in a building further back where it's quiet. The local neighborhood doesn't have much for dining options, so one might need to take a "tuk-tuk" or moto to an eatery. Street food is available just a couple of blocks away. I would stay there again.
Stayed 1 night in Feb 2024
Response from Kimhourng HO (Mr.) on Mar 12, 2024
Dear John, Greetings from Lucky Angkor Hotel & Spa!Thank you so much for staying with us and taking the time to write this review. We appreciate your feedback and comments. We have taken note of your comments and we will continue in our improvement efforts to provide excellent products and services to our guests. Nevertheless, we hope to have another opportunity to welcome you again in the future. Yours sincerely, Lucky Angkor Hotel Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended. Will stay here again
Stayed 2 nights in Dec 2019
Response from Saron on Dec 7, 2019
Dear guests, Thanks for chosen our hotel for your stay and we are delighted to hear you were enjoyed the stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, staff were very friendly and accommodating. Shop across the road and restaurants within walking distance.
Stayed 2 nights in Nov 2019
Response from Saron / Sales & E-Commerce on Nov 9, 2019
Dear Guest, Thanks for your comments about our services during your stayed. We are delighted to hear that you were enjoyed the stayed with us and we look forward to welcome you back again soon.

8/10 Good

delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Saron on Mar 26, 2019
Delia, Thanks for chosen our hotel for accommodation and appreciated for your comment about our hotel service. Best regards,

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Stayed 4 nights in Feb 2019
Response from Saron, E-Commerce on Feb 27, 2019
Dear Leroy, Thanks for chosen our hotel for your accommodation and thanks for sharing your comment about the experience with our hotel. We delighted to hear that you had enjoyed the stayed and hope to welcome you back to our hotel again sometime in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have lunch and dinner at the hotel and the cooking is very dilicious and nice looking.
Stayed 4 nights in Dec 2018
Response from Saron, E-Commerce on Dec 24, 2018
Dear Guest, Thanks for your good feedback about our hotel service. We are delighted to hear that you were enjoyed with our services provided during your stayed with us.

4/10 Poor

Vic, SINGAPORE

Disliked: Cleanliness, staff & service
Basic hotel located next to the main road.
Room Service Supervisor should make sure that all Rooms are ready to welcome guests with complete set of towels, toiletries, no dead roach on the bed, etc. Towels which are worn out, should be replaced with new ones. Whenever guest had a DO NOT DISTURB light ON, Housekeeping staffs should never enter a guest room, even on the check out morning (before Noon) to remove bath towels, unless it is an emergency.
Response from Saron, e-Commerce on Jan 9, 2017
Dear Vic, Thank you very much for your commend and feedback about our service during your stay. We look into the area of your comment seriously and will improve it to the acceptable standard. Once again, thank you and we hope to have the opportunity to welcome you again in the future. Best regards, Saron, e-Commerce

10/10 Excellent

Rajaram Reddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Nice people and very good service.
Response from General Manager on Jan 12, 2017
Dear Rajaram Reddy, Thank you very much for sharing the feedback of our service during your stay. We look forward to welcome you back again to our hotel soon. Best regards, Saron, e-Commerce

10/10 Excellent

B FAMILY, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff
RESORT:- Very nice hotel. Lovely pool area. Friendly and helpful staff. A good buffet breakfast with freshly cooked eggs. Evening restaurant was also nice, a good selection on food at competitive prices. Room was nice, clean and spacious. Wifi was decent enough. LOCATION:- The location was pretty good, a short tuk tuk ride to the centre where there are many shops, markets and restaurants. Also not far from Angkor, The hotel organises tuk tuk drivers and tours at a very good rate indeed. Highly recommended this resort and we will happily return should we have the opportunity in future.
Response from Saron Khan - e-Coommerce on Dec 17, 2016
Dear Guests, Thank you for chosen our hotel for your recent stay and we delighted to hear that you were enjoyed with our services and facilities. Once again, we are appreciated for sharing your comments and we look forward to welcome you back again in the future. Best regards,

8/10 Good

Sodall

Liked: Cleanliness, staff & service, room comfort
Ideal Hotel for a stay in Siem Reap
The staff are very attentive, the swimming pool was first class and never crowded, fresh towels on each sun bed.The breakfast did very well to cater for all nationalities.Food available from the snack bar was also very good and reasonable priced. The beds where a bit too firm for my liking, but the air-con worked very well , the bathroom had a seperate shower as well as a bath. The hotel is slightly out of town but that made for an interesting ride in , for about $ 3.

6/10 Okay

Bee

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from Sokleap Chea on May 14, 2016
Dear Bee, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned on. Best wished and regards!

6/10 Okay

Small Flowers honeymoon

Liked: Cleanliness, staff & service, room comfort
Thanks for your service
Was good value for money. Only a short ride to town and the temples

8/10 Good

D singh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great hotel,appalling sevice away from action
No one was there to pick us up from airport for both groups arriving from Australia and India. On ringing up hotel they advied us to take a taxi, which they would reimbuse. later the manager advised us, no intimation had been sent to pick us up so will not refund- hotels.com, did you not send this information? Hassled over exact change of 2$, would not accept 10$ note.Great breakfast. good hotel , away from cental part so will cost you every time to go and come back.
Response from Sokleap Chea on May 14, 2016
Dear D, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every thing you have mentioned on and we promise to fix all lacking point which must not have happened again any more. Best wish and regards!

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value and quiet despite main road. Very friendly and helpful staff.
Response from Sokleap Chea on May 14, 2016
Dear Eric, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned and we hope to see you hear again soonest. Best wish and regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky Angkor Hotel close to Angor Wat
Fantastic hotel to the price. Located out of the city centre but you can get there with Tuk Tuk for 1,5 USD. Very good quality hotel - and cheap for the money booked on hotels.com
Response from Sokleap Chea on May 14, 2016
Dear Valued clients, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned and we hope to see you here again soonest. Best wish and regards!

10/10 Excellent

norman

Liked: Cleanliness, staff & service
best value for money like a 4/5
best value for money like a 4/5 star resort

10/10 Excellent

Vance, Seattle WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel great staff. On the far side of town but worth the two min. extra ride to get there.
Response from Sokleap Chea on May 14, 2016
Dear Vance, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned and we hope to see you here again soonest. Best wished and regards!

10/10 Excellent

Seth, South Dakota, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The staff were all super nice. The included breakfast would have cost more than what we paid per night for the entire room in the states. Location is a bit off the strip, but easy enough via tuk tuk. Chen was a fantastic bar tender.
Response from Sokleap Chea on May 14, 2016
Dear Seth, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned and we hope to see you here again soonest. Best wish and regards!

8/10 Good

gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dure koffie. Ontbijt erg chinees gericht. De receptie kon niet op de plattegrond aangeven waar we waren. De kamer was prima.
Stayed 2 nights in Feb 2019
Response from Saron, Ecommerce on Feb 7, 2019
Dear Guests, Thanks for stayed with us and we are appreciated for sharing your comment on our service. We look into the constructive point and improve on our service to be acceptable once.

8/10 Good

井上, シンガポール

Liked: Staff & service, room comfort
建物が古いためか、ドアの開け締めする音が気になりましたが、ホテルの雰囲気やスタッフの対応全て良く、とても良かったです。 オールドマーケットまで、トゥクトゥクで10分くらいで、ホテル前に待機しているドライバーさんが帰りも迎えに来てくれるので、街中でトゥクトゥクを探す必要もなく楽で、安心してショッピングを楽しめました。
Stayed 3 nights in Nov 2018
Response from Saron Khan on Nov 12, 2018
Dear Guests, Thanks for staying with us and appreciated for your comment. We look into the area and fixing it accordingly. Once again, thanks and appreciated for your stay.

8/10 Good

Janne Duus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Very nice hotel. We stayed at the hotel for 8 nigths, the staff were very helpful. Nice pool area with a bar. 3 dollars for a tuktuk to pubstreet right in front of the hotel. Deffaintly recommed.
Stayed 8 nights in Jul 2018
Response from Saron on Aug 2, 2018
Dear Janne, Thanks for your feedback about our service during your stay. We delighted to hear that you were enjoyed. We look forward to welcome you in the next occasions.

6/10 Okay

H

Disliked: Staff & service
繁華街から少し離れた小規模リゾートホテル
繁華街から少し離れた小規模リゾートホテルといった印象を持ちましたが、徒歩3分程度でコンビニ（ガススタンドに併設？）もあるし、徒歩2分くらいで屋台街もあり、ホテル内の閑静さと周辺の程よい便利さを併せ持ったかんじでした。
Response from Saron, e-Commerce on Feb 22, 2017
Dear Guest, Thank you very much for staying with us and sharing of your experience about our services and facilities. We are appreciated to your comments and we look forward to welcome you back again soon in the future.

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Court séjour dans Hotel agreable
1 seule nuit passée ; Bel Hotel confortable , chambre spacieuse ; personnel prévenant. Le bémol : grand buffet pour le petit déjeuner ét tres abondant mais plutôt destiné à une clientèle asiatique ( nous avons tout de même trouvé notre bonheur ! )
Response from General Manager on Feb 22, 2017
Dear Guest, Thank you for chosen Lucky Angkor Hotel & Spa for your stay recently in Siem Reap. We are appreciated for your comment about our service and facilities during your stay. We look forward to have the opportunity to welcome you back again in the future. Best regards, Saron

8/10 Good

Takako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寝心地の良いベッド
遅くにチェックインし朝早くの出発であったため、シャワー浴び寝るだけの滞在となってしまいました。ベッドが程よく固くてとても寝やすい。部屋は快適でしたがWi-Fiが弱い、、。朝食は麺が美味しい。おかずのバラエティがちょっと少ない気がしました。
Response from General Manager on Jan 23, 2017
Dear Takako, Thank you for staying with us and share your comment and feedback of our service during your stay. We are working hard to ensure that our service is up to the standard and acceptable one. Best regards, Saron, E-Commerce

10/10 Excellent

Vannarong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sympa
Nous avons apprécié cet hôtel pour son confort. Le seul hic est la salle à manger trop bruyante avec les touristes du tour qui se pointent à 6h du matin. En prenant le petit déjeuner à 9h, nous sommes plus relaxes mais ça fait un peu tard pour visiter les temples, non pas à cause du timing, mais c'est plutôt la chaleur. Visiter les temples à midi en plein soleil de plomb avec la chaleur réfléchie par le sol ou parois rocheux, bon courage.
Response from General Manager on Dec 7, 2016
Dear Guests, Thank you for chosen our hotel for your accommodation during your visit trip to Siem Reap. We are appreciated for your comments and happy that you were enjoyed your stayed with us. We look forward to welcome you back to our hotel in the next occasions. Best regards, Saron E-commerce

4/10 Poor

HEINZ

Disliked: Property conditions & facilities
Hôtel éloigné du centre ville
Hôtel agréable mais trop éloigné du centre ville, obligation de prendre un tuk tuk pour si rendre. Piscine propre et peu de personne. Le personnel à l'accueil a fait des difficultés pour accepter certains Dollars usagés lors de notre départ. Transfert retour payant (14 dollars, soit 7 dollars par personne pour une voiture). Petit déjeuner correct
Response from Sokleap Chea on May 14, 2016
Dear HEINZ, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned on. Best wishes and regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sokleap Chea on May 14, 2016
Dear our valued clients, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned on. Best wish and regards!

4/10 Poor

MK

Disliked: Staff & service, property conditions & facilities, room comfort
親切なタクシーを手配してもらえました
ホテルで手配してもらった観光のタクシー１日２５ドル（早朝、遠方を除く場所）は運転手さんがとても親切で良かったです。常にクーラーボックスを車に用意しておいてくれ冷たい水があり良かったです。 早朝だと追加料金が５ドルが発生しましたが特に問題なし。 朝日をみたらそのまま目的地の遺跡に急いだほうがいいです。 ９時すぎると団体観光客が増えてゆっくり観光ができませんした。 タクシー以外は正直に行って普通以下のサービスでした。 ３日間トイレットペーパーの補充なし。催促したら「ホテルでトイレットペーパーの在庫を切らした」って返事された。 最初の２日はシャワーが水しかでなかった。 中○人団体客がいて夜に団体でスイミングプールを使って煩かった事。
Response from Sokleap Chea on Mar 10, 2016
Dear MK, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned on and we promise to fix all our lacking points and there must not have this kind of this happen again. We really apologize for your inconvenience stay with us, we accept that it was our fault to missed that. However, we really thankful for your fed back and we will work out on all our lacking points to improve all our service to reach the standard. Finally, please accept our apologize. Best wishes and regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sokleap Chea on May 14, 2016
Dear valued clients, Warmest greetings from Lucky Angkor Hotel & Sap! We really appreciated for choosing our Hotel for your vacation stay. We work hard to improve on every this you have mentioned and we hope to see you here again soonest. Best wished and regards!

10/10 Excellent

francois

Liked: Cleanliness, staff & service
Très bon rapport qualité prix,charmant
Très bon rapport qualité prix,charmant hôtel ,très bon accueil ,très propre,et une piscine magnifique ,ne pas hésiter