Ratings based on 33 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Manila
Pleasant hotel with pleasant staff & good locationPosted Dec 28, 2014
Pros: The room, the staff, the facilities, the location and the rate. Oh the hotel building itself looks good and has a charming Cambodian character to it.
Cons: The breakfast needs to be more varied. For 1 entire week, I only saw 1 type of noodles and sausage. The hotel lobby is decent but it's stuffy...
Location: It is pretty strategically located between the city center & the temples, so the places to visit are accessible by tuktuk in 10 to 20 minutes.
Overall I had a good stay in Smiling Hotel. It has spa, swimming pool, restaurant, souvenir shop and the staff are friendly. It is not too far from the places and attractions to visit and the staff would willingly arrange for a tuktuk or car for you, at a reasonable cost. The staff are warm, but so is their lobby! It seems that they don't have air-conditioning for the lobby. But it was minor for me because I always either hibernating in my room or temple hopping. The room is cozy and complete. However, I am a light sleeper and at times in the middle of the night I would wake up to the sound of thuds against the glass doors to the balcony. Apparently, those are from crickets, grasshoppers or what have you who accidentally crashed against the glass at night. They must have been attracted by the nice beige curtains but too bad they bad they didnt see the glass and probably had no idea what they hit against. Poor things.
for Getaway With Friendsby Ericfrom Orlando, Florida
Amazing and Incredible Service, Beautiful HotelPosted Nov 20, 2014 on Hotels.com
I personally cannot say enough wonderful things about this hotel. The hotel is spotless, the rooms immaculate, comfortable and clean. The Service is what stood out the most! The staff here is "Smiling" and helpful, attentive, and ensured that every need was anticipated. It has honestly been years since I have had service this good. The front desk staff was simply amazing at everything. Our room wasn't ready at check-in, so they gave us a temporary room to store our bags while we went to Angkor Wat. When we came back late, they ran to the room, moved our bags, and did so with such efficiency. A true 5 star service experience! When I go back to Angkor Wat, I will be staying at the Smiling Hotel!
by A verified traveler
Quiet HotelPosted Sep 24, 2014
Cons: Power supply to the hotel
Frequent power failure is disturbing. Also I was asked to pay for the linen that was dirty which was not done by us. The distannce is actually away the main street such as the Old Market Road or Pub street where tourists usually go to.
for Personal Eventby Anonfrom Battambang
Nice hotelPosted Jan 10, 2014 on Hotels.com
Smiling was a nice stay. They had forgotten to pick us up from the airport but managed to check us in early and were very helpful for the remainder if our stay. The masseurs are from a massage shop in siem reap centre and their requests for tips and 'special' massages can make the experience quite awkward. Overall an enjoyable stay.
for Everyoneby ittofrom 関西
スタッフに感謝Posted Jan 10, 2014
Recommendedby Cécilefrom France
Posted Jan 6, 2014 on Hotels.com
C'est un hôtel qui a beaucoup de personnel de bonne volonté mais peu formé. L'entretien des chambres est déplorable, le buffet du petit déjeuner très ordinaire.
for Everyoneby Timfrom San Francisco
Clean well-located hotel with good breakfast.Posted Jan 6, 2014
Pros: Room. Private. Quiet. Staff. Breakfast.
Location: Hire a tuk tuk driver to take you wherever you want to go. Ankor Wat is about 3 miles away.
Pleasantly surprise with how modern and comfortable the Smiling Hotel was. Also a lovely pool and great breakfast. Staff are very friendly and helped us to navigate everything we wanted to do in Angkor. Hotel was popular with Korean and Chinese tours.
Recommendedby Cécilefrom France
Posted Jan 5, 2014 on Hotels.com
Bonne impression. Sa situation près de la mer à quelques kilomètres de Hoi An est très appréciable. Elle permet de profiter aisément de la ville et de la mer et de se reposer de l'agitation qui règne dans la zone urbaine bie reliée aux différents hôtels du bord de mer.
Recommendedby skymarknfrom fukudajerry3
繁華街から遠いと思っていたがPosted Jan 5, 2014 on Hotels.com
for Everyoneby Valfrom Brisbane Australia
Posted Dec 25, 2013
Pros: Lovely spacious rooms, fabulous staff, well located and great value for money.
Cons: Bed was too hard for comfort, shower leaked.