Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manila

Pleasant hotel with pleasant staff & good location

Posted Dec 28, 2014
Pros: The room, the staff, the facilities, the location and the rate. Oh the hotel building itself looks good and has a charming Cambodian character to it.
Cons: The breakfast needs to be more varied. For 1 entire week, I only saw 1 type of noodles and sausage. The hotel lobby is decent but it's stuffy...
Location: It is pretty strategically located between the city center & the temples, so the places to visit are accessible by tuktuk in 10 to 20 minutes.
Overall I had a good stay in Smiling Hotel. It has spa, swimming pool, restaurant, souvenir shop and the staff are friendly. It is not too far from the places and attractions to visit and the staff would willingly arrange for a tuktuk or car for you, at a reasonable cost. The staff are warm, but so is their lobby! It seems that they don't have air-conditioning for the lobby. But it was minor for me because I always either hibernating in my room or temple hopping. The room is cozy and complete. However, I am a light sleeper and at times in the middle of the night I would wake up to the sound of thuds against the glass doors to the balcony. Apparently, those are from crickets, grasshoppers or what have you who accidentally crashed against the glass at night. They must have been attracted by the nice beige curtains but too bad they bad they didnt see the glass and probably had no idea what they hit against. Poor things.
5 out of 5
Recommended
for Getaway With Friends
by Ericfrom Orlando, Florida

Amazing and Incredible Service, Beautiful Hotel

Posted Nov 20, 2014 on Hotels.com
I personally cannot say enough wonderful things about this hotel. The hotel is spotless, the rooms immaculate, comfortable and clean. The Service is what stood out the most! The staff here is "Smiling" and helpful, attentive, and ensured that every need was anticipated. It has honestly been years since I have had service this good. The front desk staff was simply amazing at everything. Our room wasn't ready at check-in, so they gave us a temporary room to store our bags while we went to Angkor Wat. When we came back late, they ran to the room, moved our bags, and did so with such efficiency. A true 5 star service experience! When I go back to Angkor Wat, I will be staying at the Smiling Hotel!
3 out of 5
by A verified traveler

Quiet Hotel

Posted Sep 24, 2014
Pros: Quiet.
Cons: Power supply to the hotel
Frequent power failure is disturbing. Also I was asked to pay for the linen that was dirty which was not done by us. The distannce is actually away the main street such as the Old Market Road or Pub street where tourists usually go to.
4 out of 5
Recommended
for Personal Event
by Anonfrom Battambang

Nice hotel

Posted Jan 10, 2014 on Hotels.com
Smiling was a nice stay. They had forgotten to pick us up from the airport but managed to check us in early and were very helpful for the remainder if our stay. The masseurs are from a massage shop in siem reap centre and their requests for tips and 'special' massages can make the experience quite awkward. Overall an enjoyable stay.
4 out of 5
Recommended
for Everyone
by ittofrom 関西

スタッフに感謝

Posted Jan 10, 2014
日本語が通じず困りましたが、かたことの英語と身振り手振りで説明していたら、スタッフの方が大変親切で非常に助かりました
2 out of 5
Recommended
by Cécilefrom France

Posted Jan 6, 2014 on Hotels.com
C'est un hôtel qui a beaucoup de personnel de bonne volonté mais peu formé. L'entretien des chambres est déplorable, le buffet du petit déjeuner très ordinaire.
5 out of 5
Recommended
for Everyone
by Timfrom San Francisco

Clean well-located hotel with good breakfast.

Posted Jan 6, 2014
Pros: Room. Private. Quiet. Staff. Breakfast.
Location: Hire a tuk tuk driver to take you wherever you want to go. Ankor Wat is about 3 miles away.
Pleasantly surprise with how modern and comfortable the Smiling Hotel was. Also a lovely pool and great breakfast. Staff are very friendly and helped us to navigate everything we wanted to do in Angkor. Hotel was popular with Korean and Chinese tours.
4 out of 5
Recommended
by Cécilefrom France

Posted Jan 5, 2014 on Hotels.com
Bonne impression. Sa situation près de la mer à quelques kilomètres de Hoi An est très appréciable. Elle permet de profiter aisément de la ville et de la mer et de se reposer de l'agitation qui règne dans la zone urbaine bie reliée aux différents hôtels du bord de mer.
5 out of 5
Recommended
by skymarknfrom fukudajerry3

繁華街から遠いと思っていたが

Posted Jan 5, 2014 on Hotels.com
トゥクトゥクを使えば片道3ドルでした。ホテルで客待ちをしてましたし、便利でしたね。直ぐ隣にガソリンスタンドのコンビニがあり、ちょっとした物は隣で。少し歩くと、地元の市場があります。観光地に売っているTシャツなども売ってますから見てみるのも一つ。価格、エリア、コスパ、全般的にOK。プールもありますし。水着はロビーに売ってました。
4 out of 5
Recommended
for Everyone
by Valfrom Brisbane Australia

Posted Dec 25, 2013
Pros: Lovely spacious rooms, fabulous staff, well located and great value for money.
Cons: Bed was too hard for comfort, shower leaked.