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Reviews of La Gustea Hotel & Cucina

4 out of 5
La Gustea Hotel & Cucina
Via Adige 19, Sarteano, SI

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 30 reviews" "
Rating 8 - Good. 11 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Stayed 2 nights in Jun 2023
Response from nadia on Aug 6, 2023
Grazie mille! Alla prossima, salutiNadia & Felice

8/10 Good

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful
Stayed 5 nights in Aug 2022
Response from Nadia on Aug 28, 2022
Thanks a lot for your review. For us is a very pleasure to receive you in our Hotel!See you, thanks and regardsNadia & Felice

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
A bit out of the way but very nice clean. Owner present and cheerful. Best spaghetti with 4 tomato sauce! Air conditioning and pillows could use upgrade. Charming walks to town and nature. Safe and pleasant. Quiet.
Stayed 1 night in Jun 2022
Response from Nadia on Jun 16, 2022
Thanks a lot, regards Nadia & Felice

2/10 Terrible

Gints

Disliked: Property conditions & facilities, room comfort
We dd
Stayed 1 night in Jul 2021
Response from Nadia on Jul 25, 2021
Questa e-mail non ha un mittente ed un testo e non si può comprendere quando e da chi è stata inviata. Se ne richiede la rimozione. Grazie

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer.
What a wonderful place!. Great location, great view of the castle and town. The room was excellent and the shower was the best we have had in two months of travel in Italy!
Stayed 2 nights in Feb 2020
Response from Nadia on Feb 28, 2020
What a wonderful reviews!!!! Thanks really a lot and we hope that you will decide to stay again and longer with us in the future! Regards Nadia & Felice

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great nights sleep very comfortable beds and staff were amazing will definitely stay here again.
Stayed 1 night in Feb 2020
Response from Nadia on Feb 26, 2020
Thanks a lot again to stay with us and we hope you decided to came a new time for other relaxing stay! Regards Nadia & Felice

8/10 Good

byungsang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nadia on Jan 30, 2020
Thanks a lot for your good reviews. See you as soon as you can, thanks and regards Nadia & Felice

6/10 Okay

Aries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but no pool. Don’t be misled.
Owner was helpful and accommodating, and the property is clean, well-maintained and in good condition. There is also a small parking area at the back. The advert/hotel info on Hotels.com however was a bit misleading as we expected that there is a big, relaxing pool waiting for us at the property after a long drive from a different part of Italy. What we didn’t realise was that this “outdoor pool” is a public pool located about 10 minutes away by car from the property and that you have to pay 14 Euros per person to get in. The info sheet on Hotels.com lists that there is a “seasonal outdoor pool” in the property and the set of pictures even start with an inviting view of this massive pool to catch one’s attention. In reality, the pool is very busy and it may have seen better days. We went to this public pool anyway on our first day so as not to disappoint the kids but transferred to a much better one in Chianciano (about 9 kms away) the following day. It is heated, it is cleaner, it has fewer people, and it has more spacious parking. In future, it will be better and more honest if Hotels.com or La Gustea clearly indicate in the info that there is an “outdoor pool nearby (around 400 meters from the hotel)”. And please do not use the pool picture as Picture Number 1 - La Gustea is using another property’s amenities to hook you in.
Stayed 1 night in Aug 2019
Response from Nadia on Aug 21, 2019
We thank you for your review but we regret to point out that some indications are wrong. In all the photographs relating to our structure on all internet sites it is clearly written that the pool is located 400 meters from the Hotel. We could never advertise a property that is not our property. It would be misleading for our customers. The pool in question is still a pool of thermal water running at 24 ° C and the cost is discounted by 35% thanks to an agreement for our customers. The next day, although you had expressly requested to be there, it was my care to show you an alternative to Chianciano that would allow you to stay longer and save money. We would like to point out that the crowding of the pool is certainly due to the fact that we are in August, very high season, high temperatures and coveted structure. Thanks and regards Nadia & Felice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hospitality
Clean & great location. The owner, Nadia made our stay perfect. Beautiful hospitality!
Stayed 2 nights in Feb 2019
Response from Nadia on Feb 19, 2019
Thanks to you for your stay and review. We hope to receive you again as our best guests. Regards Nadia & Felice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay! Love it so much!
Stayed 2 nights in Oct 2018
Response from Nadia on Nov 6, 2018
Thanks a lot for your reviews! Looking forward to see you again, best regards Nadia & Felice

10/10 Excellent

Wayne

Sarteano delight!
Great stay at this family run hotel, the place is spotlessly clean! Great comfy king sized bed. Amazing food, we didn’t intend to stay for dinner however after the first taste of his menu we booked in for a further 2nights dinning. We would have stayed longer if we hadn’t booked our next location
Stayed 3 nights in Sep 2018
Response from Nadia on Sep 16, 2018
Many many thanks for your stay and for this beautiful review! Hoping and looking forward to see you as soon as you can, thanks a lot and regards. Nadia & Felice P.S. we wait for a pictures about your italian tiramisu ;)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming auberge close to village
Convenient location, easy parking, clean, comfortable room with lift access. No air conditional but very effective ceiling fan. Good breakfast.

8/10 Good

Sue, Luton, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
The Roberta was set in a good location just 10 minutes walk from the centre of Sarteano. It was situated in a quiet residential street. We had a room on the second floor with wonderful views of the countryside. The room was clean and homely but it could have benefitted from a proper dressing table area. The staff were very friendly and helpful and spoke English. They ordered taxis for us on several occasions which was helpful. The breakfast was continental but adequate although geared to those with a sweet tooth (very common it seems in Italy). The Roberta also offered lunch and dinner which could be booked in advance. Sarteano is a pretty hillside town with a super public swimming pool attached to the campsite. There are local buses to the nearest train station, Chuisi, and Chianciano Terme and Montepulciano, which is picturesque. Unfortunately the buses seem to run very early in the morning or late evening so linking to train times is not always feasible! and the taxis are exorbitant. If you do manage to get to Chuisi station, there are good value trains to many of the popular towns and cities, including Siena, Florence, Arezzo and Rome. Sarteano has a good selection of cafes and restaurants to suit all tastes and pockets. Try Tintoris, Merlinis or Carpe Diem for a good choice.

8/10 Good

Celine

Stayed 4 nights in Aug 2023
Response from Nadia on Aug 26, 2023
Grazie mille, alla prossima!SalutiNadia & Felice

10/10 Excellent

manolis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nadia on Aug 10, 2023
Grazie mille!Alla prossima, salutiNadia & Felice

10/10 Excellent

Carlos

Stayed 1 night in May 2023
Response from Nadia on Jun 6, 2023
Grazie mille, alla prossima!SalutiNadia & Felice

10/10 Excellent

Beatrice

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo soggiornato nella struttura solo per una notte perché eravamo di passaggio (io, mio marito, i bambini e il nostro canino) ma la camera era molto bella, pulita e spaziosa. Letto comodissimo e un bel bagno grande. Nuovo (o da poco ristrutturato, non so). Abbiamo cenato al ristorante: una buona cena, buon vino e personale gentilissimo. Prezzi ottimi per essere un 4 stelle. Consigliato.
Stayed 1 night in Apr 2023
Response from Nadia on Apr 27, 2023
Siamo onorati di ricevere una recensione così positiva. Grazie mille e speriamo possiate sceglierci ancora per il vostro prossimo soggiorno.Cordiali saluti, a prestoNadia & Felice

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ottima colazione, personale molto gentile e disponibile
Response from Nadia on Jan 6, 2023
Grazie mille per la sua recensione e la aspettiamo ancora quale nostro gradito ospite.Cordiali salutiNadia & Felice

10/10 Excellent

mara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel in buona posizione. Personale gentilissimo ed anche ottimo ristorante.
Stayed 1 night in Nov 2021
Response from Nadia on Nov 16, 2021
Grazie mille! Saluti a presto Nadia & Felice

10/10 Excellent

Giorgio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Nadia on Oct 1, 2020
Grazie mille! Alla prossima! Nadia & Felice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Ottima cucina, personale gentilissimo e bella camera
Stayed 2 nights in Jul 2020
Response from Nadia on Aug 18, 2020
Grazie mille per il suo giudizio, la aspettiamo ancora e presto! Saluti Nadia & Felice

6/10 Okay

Franck

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from nadia on Sep 3, 2019
Grazie per averci dedicato del tempo per la sua recensione. Alla prossima, saluti Nadia & Felice

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel nuovo con camere spaziose , pulite e ben arredate . Bagno grande e nuovissimo , dotato di un ampia doccia , con tutti i confort . Forse l l'esterno avrebbe bisogno di una rinfrescata . L'Hotel dispone anche di un parcheggio privato .
Stayed 2 nights in Apr 2019
Response from Nadia on May 3, 2019
Grazie mille per la bella recensione ed anche per il suggerimento della facciata del quale terremo conto nei nostri prossimi interventi programmati. Saluti Nadia & Felice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Nadia on May 3, 2019
Grazie! Saluti Nadia & Felice

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
località tranquilla, in un grazioso borgo; indicato anche per soggiorno vacanza.
Stayed 1 night in Nov 2018
Response from nadia on Dec 6, 2018
Grazie davvero per la sua recensione. La attendiamo per nuove esperienze e vacanze di relax. Saluti Nadia & Felice

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un super séjour avec un accueil chaleureux. Une cuisine haut de gamme. Je recommande fortement
Response from Nadia La Gustea Hotel & Cucina on May 4, 2018
Merci beaucoup pour votre message et nous vous attendons pour un autre sejour. Salutations Nadia & Felice

8/10 Good

Ole Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig godt fornøy med oppholdet. Spesielt vertskapet var svært hyggelige og imøtekommende.
Stayed 3 nights in Aug 2017

8/10 Good

younghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Marco, Padova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione incantevole
Albergo adatto sia alla sosta breve, sia al soggiorno di qualche giorno. Punti di forza della struttura: posizione, parcheggio interno gratuito, cortesia dei gestori, camere rinnovate e tinteggiate da poco, letto stracomodo, ventola a soffitto, pulizia, prima colazione. Se vogliamo fare pure cenno ai punti non eccelsi della struttura: bagno nuovo di zecca ma davvero piccolo con un lavandino micro e doccia appena sufficiente. Oggetti, mobili, quadri e cianfrusaglie posti ovunque che non sempre hanno incontrato il mio gusto. Ho capito che è possibile cenare e recarsi alla piscina comunale con sconto del 30%. In conclusione un costo di meno di 70 €/ notte per una offerta alberghiera di buona qualità. Ci ritornerei certamente. Bravi.

8/10 Good

Jan F, Malmö

Liked: Cleanliness, staff & service, property conditions & facilities
Trevligt och rent hotell med mycket bra service.