Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
2.0 Service & staff
3.0 Room comfort
2.0 Hotel condition
They paid and stayed.
by A verified traveler
Hotel Arca di Pienze, in Pienza, ItalyPosted May 11, 2011 on Hotels.com
The new hotel is just outside the old city of Pienza. The hotel is family owned and operated. With just 8 rooms, it operates like a B&B. Upon arrival we discovered that the hotel has no private parking, nor any place to unload luggage except in the main road in front of the hotel. Public parking is available in two close-by lots. More on that later. Our room was OK but not special. Housekeeping was poor. The first day we had almost no TP left and no extra roll. The next day no bath mat was left. The third day, no new plastic cups were left in the room. Problems were fixed immediately upon request, but "reactive" housekeeping is not what the customer wants. Our room had a small patio with table and chairs. There was also a small grass area adjacent to the patio that had not been mowed this season. The grass and weeds were 1 - 2 feet high. We observed that other rooms were in the same condition. That said, there was also a rose bush in full bloom dividing each patio from the next. Very beautiful. The front of the hotel has a large patio that is very indifferently maintained and staged. The hotel faces a rather busy street and this patio is not particularly inviting.... nor is their any attempt to make it inviting. The help parks a motorcycle on the patio. "Grandpa", a very pleasant man who speaks no English, helps to cover the desk while the manager is occupied. He spends quite a bit of time watching the large screen TV in the lobby, at rather high volume. Like many Italian hotels, the WiFi only works in the lobby. The breakfasts were fully adequate but not luxurious. No hot dishes were served, but the cold food choices were fine and the coffee was excellent. The weekend we were in the hotel, Pienza had its annual flower market. The town was packed. Saturday night we were not able to find any parking near the hotel and had to get a spot several blocks away in a residential neighborhood. We cannot say whether it would be difficult to find parking close-in during the height of tourist season, when visitation would be higher than early May. Our overall impression is that this hotel is not making it financially, or the owners have lost interest in running a B&B, or both. Too many little things are going undone. It does not cost much to mow grass, or ask the help to park in the same public lots that the customers have to use. All in all, if we had to do it over again, we would spend more for something a bit more upscale. For travelers on a strict budget, this hotel should be considered in comparison to other hotels in the same price range in Pienza.