Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Oxford

Fabulous views, excellent location

Posted Aug 15, 2014
Pros: The views, the central location.
Cons: Cleanliness / pest control.
Initial impressions were good because of the perfect central location, on the main square of San Gimignano. We had three superior rooms with a large shared terrace overlooking the countryside and rooftops. Outstanding views - a beautiful setting . The overall standard of the hotel was fairly simple and basic and the breakfast adequate. Unfortunately I was awoken during the night as my bed was full of ants!! YEUGGH! The rooms were also very hot and stuffy. This somewhat ruined our experience but as we were only there for one night it was manageable. The reception and cleaning staff didn't seem all that bothered about the 'ants in the bed' experience which was a bit disappointing. We were given a free coffee but.........maybe a discount on the bill would have been more appropriate!
Comment from Hotel Management
Aug 20, 2014 by Paola, Hotel Management
Dear Sharon, thank you very much for your comment. It's a pleasure to know you enjoyed our big terrace on the top overlooking the countryside and our Breakfast. We are very sorry for the trouble you had with ants, we were very disappointed for what is happened and it was a real disappointment for all of us. We regret that seemed to be the opposite but, while realizing the gravity of what was happened we were not terrified because we knew that we could sort it out. We always try to solve every problem on time because we are here 24h and in case we can not do that we offer to our customers a new room. If the problem is mentioned only at the departure we can only apologize for what is happened and offer a discount to reward the discomfort we have created. The coffee you mentioned in fact were drinks you had before and we didn't make you pay giving you a discount on the total, maybe this wasn't enough for you and we are sorry also for this, we hope to make better in the future. In the summer on the roof top could be very hot of course and for this each room has air conditiong that customers can individually adjust. Sorry if you don't have a good memory of our Hotel but we hope however to be able to have our guest again soon. All our best regards. La Cisterna family.
Comment from Hotel Management
Aug 20, 2014 by Paola, Hotel Management
Dear Sharon, thank you very much for your comment. It's a pleasure to know you enjoyed our big terrace on the top overlooking the countryside and our Breakfast. We are very sorry for the trouble you had with ants, we were very disappointed for what is happened and it was a real disappointment for all of us. We regret that seemed to be the opposite but, while realizing the gravity of what was happened we were not terrified because we knew that we could sort it out. We always try to solve every problem on time because we are here 24h and, in case we can not do it, we offer to our customers a new room. If the problem is mentioned only at the departure we can only apologize for what is happened and offer a discount to reward the discomfort we have created to our customers. The coffee you mentioned in fact were drinks you had before and we didn't make you pay giving you a discount on the total, maybe this wasn't enough for you and we are sorry also for this, we hope to make better in the future. In the summer on the roof top could be very hot of course and for this each room has air conditiong that customers can individually adjust. Sorry if you don't have a good memory of our Hotel but we hope however to be able to have our guest again soon. All our best regards. La Cisterna family.
3 out of 5
by A verified traveler from Los Angeles

Center of town! Pack light!

Posted Jul 9, 2014
Pros: Room was clean and the restaurant was very good!
Cons: Hire friendlier staff!
Location: San Gimignano was a lovely medieval town with modern museums and 11 towers. Beautiful views of the Tuscan countryside.
The hotel is in the center of the square where no cars are allowed to drive. After we pulled our luggage up the hill into the walled city, we saw a van for the hotel, but the desk clerk said we couldn't use it because it had to be reserved 24 hours in advance. I would have reserved it if it was posted on the website!. The staff was indifferent and rude compared to the wonderful service we had received at all the other hotels we had stayed in on our trip so far. Later we were told we could drive up into the town to drop off luggage, but be prepared for some tight one way streets! Better to stay outside of town!
Comment from Hotel Management
Jul 14, 2014 by Paola, Hotel Management
Dear Madam, thank you very much for your comment, it offers us the possibility to be more clear with our informations. On our website is specified our Shuttle Bus service and, from the moment is a problem to drive into san Gimignano even for us, guest have to book it in advance. We are so sorry if you feel we were not helpful with you compared to other hotel. We hope to see you soon in San Gimignano and don't hesitate to contact us for any kind of information before your arrival in order to be able to help you in your journey. We send you all our best regards La Cisterna family.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for the centre of San Gimignano

Posted Jun 19, 2014
Pros: The central location, friendly staff, value for money, good food.
Cons: Our standard room on the ground floor was a little noisy in the morning as the hallways echo quite a lot.
Location: San Gimignano, say no more!
After spending a few nights at a hotel in themiddle of nowhere we decided to pay the extra €30 per night to be in the heart of San Gimignano. This hotel certainly delivers in terms of quality and value for money. Highly recommended.
Comment from Hotel Management
Jul 15, 2014 by Paola, Hotel Management
Dear Sir / Madam, Thank you very much for your very nice comment. It's a really pleasure to know you enjoyed our Hotel. Our best regards, La Cisterna's family.
4 out of 5
Recommended
for Everyone
by michele from toronto

Central in san gimignano

Posted May 21, 2014
A comfortable room and tasty breakfast. Very centrally located in the town.
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear Michele from Toronto, thank you very much for your review and to remark our confortable room, the tasty breakfast and the central position of the property. We hope to see you in your next holidays in Italy and we send you all our best regards. la Cisterna family
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear Michele from Toronto, thank you very much for your lovely comment and to underline our confertable room, our tasty breakfast and the central position of our Hotel. Your opinion is very important for us. We hope to see you in your future holiday and we send you all our best regards from San Gimignano! La Cisterna family.
5 out of 5
Recommended
for Personal Event
by G&V from Bristol

Fantastic location

Posted May 20, 2014 on Hotels.com
The hotel location was perfect, the room a little small however the view from the window was breathtaking. We only ate breakfast at the hotel as felt for an evening meal the restaurant lacked atmosphere. Would recommend this hotel & certainly the area.
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear G&V from Bristol, Thank you very much for your lovely comment. We are sorry you didn't find a right atmosphere in our Restaurant but we hope to see you again soon and to have another possibility to be reviewed. We send you all our best regards. La Cisterna family.
2 out of 5
Recommended
for Couples
by Tom/Sharon from Florida

Our stay at La Cisterna

Posted May 11, 2014 on Hotels.com
Very pleasant attentive staff....fixed all problems or educated us immediately. Very nice view from the breakfast room and dining room.
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear Tom and Sharon from Florida, thank you very much for your review. We are glad to know our service was usefull. We hope to see you again in our Hotel and we send you all our best regards. La Cisterna family
4 out of 5
Recommended
for Families
by Kel from Perth, Western Australia

Right in the centre of San Gimignano

Posted May 4, 2014
Pros: Location and rustic ambiance were great.
Cons: WiFi was quite dodgy/unreliable, but let's face it, that is a first world problem!!!
Location: San Gimignano is a great base to stay and explore Tuscany.
We loved San Gimignano, and this hotel is right in the centre of it. We had a room overlooking the town square which made us feel part of the town, although downside was that it was very noisy in the morning as street sweepers and then school tour groups started to arrive. If we stayed there again, we would request a room with a balcony at the back of the property, with the stunning views of the surrounding Tuscan countryside.
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear Kel from Perth, thak you very much for your lovely comment and for the good score! Yes, in fact rooms over the valley are more quieteexpecially in some part of the year. We hope to see you again in your next holidays and we send you all my best regards. La Cisterna Hotel
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear Kel from Perth, thank you very much to keep a good memory of our property and to give us a good score! Yes in fact the square have some good things but it also a little more noisy. We hope to see you soon again and we send you our best regards from San Gimignano! La Cisterna family
4 out of 5
Recommended
for Couples
by Tut from Manchester

Fantastic views from our hotel balcony

Posted Apr 20, 2014 on Hotels.com
A charming hotel right in the middle of San Gimignano. The view from our room, 61, was breathtaking and the room was lovely. The hotel has not been modernised but that is part of the charm. Everything works and the showers are great. Scored a bit lower for service due to the breakfast. Day two everything ran out by 9:15, but this could have been a one off.
Comment from Hotel Management
Aug 6, 2014 by Paola, Hotel Management
Dear Tut from Manchester, Thank you so much for taking the time to provide us with your feedback. Our guests' feedback helps us improve and deliver an even better service. We appreciate your suggestion. We hope to see you in the future Holidays. All our best regards, La Cisterna family
5 out of 5
Recommended
by Jeanie from USA

A lovely hotel

Posted Nov 13, 2013 on Hotels.com
The hotel had the best breakfast in a gorgeous dining room. My room was very quiet on the back side and looked out across the pretty rolling hills.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Our Superior Room was fantastic!

Posted Oct 24, 2013
Pros: Location, location location! View! On the Square!
Cons: Please don't change a thing! This was our second stay, and wish to return/
We upgraded to a room with a terrace that had a stunning view...we enjoyed the terrace so much, that we went to the store and purchased some bread, proscutto, olive oil and herbs and enjoyed our dinner on the terrace--oh, with our prosecco that we brought up from the bar on the first floor. Fantastic stay!