Aerial view

Reviews of RELAIS SANTA CHIARA - TUSCANY CHARME

4 out of 5
RELAIS SANTA CHIARA - TUSCANY CHARME
Via Giacomo Matteotti, 15, San Gimignano, SI

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 342 reviews" "
Rating 8 - Good. 126 out of 342 reviews" "
Rating 6 - Okay. 38 out of 342 reviews" "
Rating 4 - Poor. 14 out of 342 reviews" "
Rating 2 - Terrible. 4 out of 342 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! The breakfast was incredible! The room is big and the staff are wonderful! Loved the pool and grassy lounge area! Walking distance to restaurants and shopping.
Stayed 4 nights in Oct 2023
Response from Relais Santa Chiara on Oct 30, 2023
Dear Jennifer, thank you so much for your kind review! We are very happy you spent a nice holydays with us. Hoping to welcome you again in Tuscany.

10/10 Excellent

Ben

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little place
Stayed 1 night in Oct 2023
Response from Relais Santa Chiara on Oct 30, 2023
Thank you Ben for your review. We hope to welcome you again in Tuscany!

10/10 Excellent

Iuliana, Rancho Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. Everything was perfect!
Stayed 1 night in Oct 2023
Response from Relais Santa Chiara on Oct 30, 2023
Dear Iuliana, many thanks for your kind review. Happy to read sucha a beautiful comment. Look for welcoming you again in Tuscany!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Relais Santa Chiara on Sep 29, 2023
Thank you Helen for your review. Hoping to welcome you next summer.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Relais Santa Chiara on Sep 29, 2023
Thank you Lee, we look for welcoming you next summer in Tuscany.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Relais Santa Chiara on Oct 2, 2023
Thank you for your review. Hoping to welcome you next summer.

6/10 Okay

Eloy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the property was nice but the reason I give it three stars is because I booked a room with a hill view and they gave me a completely different room with a view of the parking area and a house. They claim they overbooked the rooms but upgraded us to a “Suite”. They didn’t inform us of this until I complained about it and acted as if there was no problem at all. Had I known this I would have booked another property because let’s be honest, the view is everything in Tuscany. Not an awful experience but I would probably recommend booking another property if a balcony view is a priority for you.
Stayed 1 night in Sep 2023
Response from Relais Santa Chiara on Oct 2, 2023
Thank you for your review. We gave you a free upgrade in Suite, a very comfortable room. Instead of a very small room. We are very sorry you did not appreciate it. We hope to welcome you next summer in Tuscany.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Good hotel with excellent staff on hand to make your stay a pleasant one. Plenty of loungers in the gardens by the pool also, if you want to take time out. Rooms are very comfortable and offer excellent views should you wish to upgrade. Only a short walk in to town also. Definitely recommend.
Stayed 1 night in Jul 2023
Response from Relais Santa Chiara on Sep 1, 2023
Thank you Lee for your review. We are very happy you spent a pleasant holidays in our hotel. Looking for welcoming you soon. Relais Santa Chiara

6/10 Okay

María Alícia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk not very friendly We had a car to park instead of offering to us to park and pay They send us out of the property to park , when we realized that the signs at the parking spots said for guess only we wonder what do they call us , so I ask and she said our car was too big and it will take 2 spaces so we said ok we will like to park and pay for parking so she told us that she had to make a call to see if she could do it and she could tell is in 5 minutes, Then when we came back another person was there we asked again this time she said yes for 13e we can park and of course we said yes we had 3 rooms in that hotel Last names Martinez Acosta And Perez At the end our car fit perfectly in the spa that she told us we could not park there bc of the size Overall not a very friendly place to stay quite disappointed in this place we have been traveling since sept 15 all over Italy I think you can check our reservations and see what I mean This was the only disappointment so far all the other places have been GREAT Thank you
Stayed 2 nights in Sep 2022

10/10 Excellent

Shawn M

Stayed 1 night in Sep 2022

10/10 Excellent

Eric

Stayed 1 night in Sep 2022

10/10 Excellent

Trevor

Stayed 1 night in Sep 2022

10/10 Excellent

Vanessa, fort lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the countryside view and the tuscan magic. Conveniently located next to the town center. 10 min walk
Stayed 1 night in Sep 2022

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Thoroughly enjoyed our stay here. Great location as only 10 mins walk from San Gimignano centre. The staff are first class, very helpful and professional.
Stayed 2 nights in Sep 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, room comfort
Lovely location, limited parking b
Lovely hotel, beautiful location. Had to leave the car off site on a road, which had to be moved before 8am the next day a no choice but an early wake up.
Stayed 1 night in Sep 2022

8/10 Good

Natan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a bit outdated. Location is great.
Stayed 2 nights in Jul 2022

8/10 Good

monica

Stayed 1 night in Jul 2022

10/10 Excellent

gladys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great swimming pool, great service, good size rooms with king size beds and private parking. Highly recommend this hotel.
Stayed 2 nights in Jun 2022

10/10 Excellent

Brenda

Stayed 3 nights in May 2022

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself and the staff were excellent. My critique would be of the plugs in the room. They need to be updated so that you can charge your phone without taking out a converter
Stayed 1 night in May 2022

10/10 Excellent

Jaime v.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and setting was beautiful
Stayed 3 nights in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we arrived, we were treated like royalty. Monica at the front desk is worth her weight in gold. We witnessed her go above and beyond for another family before she extended the same courtesy to ours. The hotel is in a storybook setting overlooking breathtaking vistas in every direction. The breakfast was good, they serve carafes of “Cafe Americano” to you at the table and the rest of the meal is buffet. Several wineries are walkable down the hill from the hotel, and the old town is walkable up the hill. Be aware that there is no restaurant on site, and the closest one is about a block away. Dinner in Italy starts around 630-7pm, and most restaurants are not available until those hours. I continue to mention this in my reviews because breakfast is over at 1030am and your next meal isn’t available nearby until 630pm. It was pouring rain one of our days but we were hungry so we walked in the rain to the old town for pizza in the afternoon. This was the case in all 4 towns we visited this trip, but I wasn’t aware of it before I booked the hotels.
Stayed 2 nights in Oct 2019

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Tuscan Getaway
Absolutely perfect - location, staff, and grounds! Short 10 minute walk to the gate of San Gimignano. The entire staff were super friendly and very helpful at booking several wine tours. We were able to visit both the Chianti and Montalcino wine regions from here. Oh, and the breakfast every morning was excellent!
Stayed 3 nights in Jul 2019

10/10 Excellent

Jan

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful location and a very easy 10 minute walk into San Gimignano town, hotel staff were wonderful, very helpful and attentive. Hotel is quite dated in some areas, and a little worn/run down in rooms mainly. The lobby and breakfast areas are very Tuscan and beautiful. It will definitely need a refurbishment of rooms in the new couple of years I feel. Overall we had a lovely stay and would definitely visit again!
Stayed 3 nights in Sep 2019

10/10 Excellent

PeterS, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb setting, excellent breakfasts thank you Elvira, friendly courteous, helpful front counter staff a big thank you Eliza. Unheated pool and difficulty finding parking are the only issues with this property otherwise 10/10.
Stayed 4 nights in Sep 2019

10/10 Excellent

PFDonnelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location, lovely staff.
Lovely hotel, great location, lovely staff.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

6/10 Okay

Erik

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall this is a good hotel with a great location. Check in was easy, but the desk staff was just ok. The afternoon guy at the desk was much better and very helpful. Breakfast was good and the food quality was was above average. The view was outstanding and within walking distance to Town, which was our favorite place that we visited, so it made the hotel higher on the scale. Parking was limited but very safe. The A/C didn’t really work well but the night temps was high 60’s so it wasn’t really an issue. 4 stars... clean, beautiful view, great location. Worth the money. .... we will be back.
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2019

6/10 Okay

Javeria

Liked: Staff & service
4 star stuck in the 80s. Nice staff though.
Let me get the positives out of the way: the staff are incredibly professional and friendly, cant do enough for you. The breakfast is good and its only a 5 minute walk into town. Negatives: for a 4 star hotel it is just really old fashioned and dated. It really needs to be modernised. The furniture in the bedrooms is something out of the 80s with a small tv and poor toiletries. We paid extra for a double superior room which yes did have some extra space but then had zero view...unless you think the building next door was a view. This meant there was hardly any light in the room. I'd have preferred a smaller room with a view and daylight! Not sure they mop the floor as my feet were dirty walking around barefoot. Also in our bathroom there was a towel rail right next to the toilet which meant they were practically touching. I had to keep moving the towels as it was just weird. Dont place hand towels near where you are going to flush! There is a small pool and terrace but note that the pictures make it look as though everything is quite nicely spaced...when in reality you are just off of the car park.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very nice place to relax also the car park was a bonus near San Gimignano
Stayed 4 nights in Jul 2019

8/10 Good

Carla, Mendham, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet and friendly place to stay. But please upgrade the AC!
Stayed 3 nights in Jun 2019

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
Town of San Gimignano was close by and beautiful! Room was extremely small however. Very little room for luggage and the person staying in it. Also, air conditioning couldn’t keep up with the heat. People at hotel were very nice, however. Accommodations were just too small and room too hot.
Stayed 2 nights in Jun 2019

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room on the small side but everything else was perfect
Stayed 4 nights in Jun 2019

8/10 Good

Kirstie

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, views and pool area. Breakfast a bit disappointing. Uncleared tables and ran out of forks, eggs etc.
Stayed 4 nights in Jun 2019

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Tuscany Views
Beautiful grounds and amazing views of Tuscany. It's a ten minute walk to lovely San Gimignano. A nice breakfast is included with a good selection of foods and great service. .Our standard room was bright and clean but very tiny - as was the bathroom (think closet size). The shower is a little over 2 ft X 2 ft.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was very good. Room was very small. Good breakfast.
Stayed 3 nights in May 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. 10 minute walk to San Giminiano city walls and restaurants.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel within a 8/10 minute walk to the beautiful San Gimignano. The hotel is very quiet, maybe a little before the main season starts but not very many people around, The room we had was very small, and bathroom likewise. The shower was very narrow with only a pull curtain, a little dated. BUT the view from the very large balcony is wonderful..well worth it. Breakfast is ok, enough to start the day. Evenings there seemed to be no-one about,came back to have a drink at the bar and sit in the lounge but each night it was only my husband and I..No staff at the bar, reception had to go and get us our drink. Parking is expensive in the gates of hotel 13 euros a day, there are a few places just before you turn into the hotel, have to take a chance not already taken. Hotel has beautiful views and is so near the amazing Medieval Town.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful place ... With excellent views... The only thing was that they don’t have restaurant service and the air conditioning was wrong
Stayed 1 night in Apr 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views and amazing service
This hotel was very nice, with great service and outstanding breakfast. The room was very small and so was the bathroom, but since we spent most of our time touring the city anyway, this was not a major inconvenience. In addition, the room had a large balcony that added extra livable space when the weather allowed. The hotel is just outside the historical center, in a convenient and quiet area. The 5 min walk was very pleasant and safe, so we did not mind being outside the city center, since the gorgeous views form the hotel and quality of the service more than made up for this.
Stayed 2 nights in Apr 2019

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from all staff on Nov 12, 2018
Thank you. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Booked the hotel well in advance and by the time we arrived the price had dropped significantly, while I didn’t necessarily expect they would offer the lower rate, I thought perhaps they would have upgraded our room, but they did not . We booked the pay at hotel rate with Expedia, however our credit card was charged for the full amount 2 weeks prior to our arrival, which was a surprise. Also room insulation is minimal we could hear conversations from the people staying in th room beside us,, another nugget, we couldn’t get an early morning coffee without an additional charge even though breakfast was included in the room rate. On the plus side, very comfortable bed and pillows, incredible location just a 5 minute walk to the historic centre of town, lovely pool and views to countryside..Good breakfast
Stayed 1 night in Oct 2018
Response from All staff on Nov 12, 2018
Thank you. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from All Staff on Nov 12, 2018
Thank you. Best Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

lee, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven
We had an excellent stay with all of the relaxation we were looking for. As we had our 11 month old with us we were allocated a larger room to accommodate the crib. Beware if booking via Expedia, their website indicates that you can add a baby crib, but the hotel contacted us ahead of time to advise that in the small double it is not possible ( so the room must be very small). In the end it t was resolved by the hotel due to the misundstanding without additional cost to us. There is a great selection for breakfast. Lunch was also very pleasant, but there are many restaurants close by if you want to venture out too. I'm sure there were people staying who never left the hotel, and I can understand why, it's serene.
Stayed 3 nights in Jul 2018