Reception

Reviews of Melia Sol Y Nieve

4 out of 5
Melia Sol Y Nieve
Plaza de Pradollano, s/n., Sierra Nevada, Monachil, Granada

Reviews

8.2

Very Good

Rating 10 - Excellent. 64 out of 169 reviews" "
Rating 8 - Good. 64 out of 169 reviews" "
Rating 6 - Okay. 29 out of 169 reviews" "
Rating 4 - Poor. 9 out of 169 reviews" "
Rating 2 - Terrible. 3 out of 169 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in lady, could do with a little advice regarding smiling & attitude, Our check out lady "Carmen" was fantastic, friendly helpful everything we would expect, rather than the lady who checked us in.
Stayed 4 nights in Mar 2023
Response from Patricia Navas GEX Manager on Dec 11, 2023
Dear Adrian, Thank you for your opinion, Hope to see him in the new seasonKing regards

10/10 Excellent

steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the Snow slopes and apre ski
Meila Sol Y Nieve is a very nice hotel close to all the shops, bars and restaurants. It is very close to the lifts for the snow sports with a convenient locker room for the skis/boards etc. We had issues with the plastic/electronic door keys that constantly deactivated requiring us to to to reception every day and on one day every-time we left the room. Ask for valet parking as the underground parking lot is one of the most difficult parks I have every driven a car. But overall a fabulous hotel.
Stayed 4 nights in Mar 2023
Response from Patricia Navas GEX Manager on Dec 11, 2023
Dear Steve, Thank you for your opinion, Hope to see him in the new seasonKing regards

2/10 Terrible

Ruth

Traveled with partner
Liked: Cleanliness, amenities
The noise is a nightmare. The room walls are paper thin. The family in the room next to us was crazy loud, but the front desk wouldn’t move us to a quiet room. Said that the only room they could move us to would have “family” rooms on both sides and probably be just as loud. Paying $400 a night to not even be able to sleep is insane. Definitely not recommended.
Response from Patricia Navas GEX Manager on Dec 21, 2023
Dear Ruth, We have received your rating and feedback of our services and would like to apologize for not living up to your expectations. We want to inform you that we have shared your experience with our team and the rest of the departments so that we can improve in all those areas that have not had a good rating from you and in order to meet the satisfaction of future customers.

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Positives: clean, fantastic shower, the spa and sauna was nice after a long day skiing, if you book a room at The Level, then you get good service and facilites. The Level Lounge offers free drinks and snacks all day and a nice quiet breakfast facility. The Level room was very nice. Staff went the extra mile to make sure that you're needs were met. Negatives: when we arrived we had not booked a room on The Level, we'd paid £692 for 2 nights, half board. For that we were offered a nice room but it was a small double with dated fixtures and fittings. There was no milk for tea in the room and when I came to ask for it at reception the receptionist was not interested in helping me at all, she just said oh well you'll need to call room service and ask for it, then when I asked for a bottle opener she said, go to the bar. The spa was not included in the price so would have cost £35 per person, per usage, which would be a pre booked 1.5 hr time slot. We decided to pay an extra £298 to upgrade the The Level, which includes the spa access and free drinks and snacks all day at the lounge, including alcohol. The second we upgraded the service changed from treating us as a minor inconvenience to 5 star vip service. Most of the staff were friendly and genuine but the woman who went from cold and rude to fawning and all smiles let the whole team down. The beds we like camp beds on wheels and kept rolling away from the wall as I sat up. Ice was £3.20 extra. Not good value for money.
Stayed 2 nights in Feb 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service
Mixed review
Public areas of gotel were very modern and smart, in keeping with what you would expect from Melia brand. However, bedroom was tired looking and certainly no more than 3 star. Breakfast was excellent. Be warned, this hotel sells itself on the spa facilities, and pictures of spa feature heavily. Very disappointed to discover you could not use any of the facilities, even the pool, without a €30 charge per person. Thos should be clearer in descriptions.
Stayed 2 nights in Feb 2022

10/10 Excellent

Nicole

Stayed 1 night in Jan 2022
Response from Patricia Navas GEX Manager on Dec 11, 2023
Thank you for your opinionHope to see him in the new season

6/10 Okay

Francis

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Patricia Navas GEX Manager on Dec 11, 2023
Thank you for your opinionHope to see him in the new season

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Patricia Navas GEX Manager on Dec 11, 2023
Thank you for your opinionHope to see him in the new season

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Patricia Navas GEX Manager on Dec 11, 2023
Thank you for your opinionHope to see him in the new season

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Melia Sol Y Nieve review.
I stayed at the Sol Y Nieve about five years ago with my daughter and was very pleased it hadn't changed or got tired. It does everything well, reception, restaurant, rooms all good. Food was hearty and plentiful, buffet style. Facilities are good and it's close enough to the ski lifts not to be to irksome at the end of the day. Not good that the spa was extra, would like to have known when I booked.
Stayed 4 nights in Feb 2020
Response from Patricia Navas GEX Manager on Dec 21, 2023
Dear Marc, Thank you for your opinionHope to see him in the new season

6/10 Okay

Richard

Liked: Room comfort
Disliked: Cleanliness, staff & service
Not the best stay
The phone in room didn’t work. I had to use the one in the toilet to book room service. When it didn’t arrive they delivered to the wrong room. It took over an hour for the food to arrive. The room was very dated and there was a used glass of water left in the room on the bedside table when I arrived. The signage in the hotel was also confusing. The ski locker didn’t work twice which took over an hour to resolve. Just not great.
Stayed 1 night in Feb 2020
Response from Patricia Navas GEX Manager on Dec 21, 2023
Dear Richard, Thank you for your opinionHope to see him in the new season

8/10 Good

Paul

Liked: Cleanliness, staff & service
Good hotel
A good hotel and well located. However, our room was not really up to the standard we expect from Melia. The shower head was leaking and the sound insulation to the room was really poor. Excellent buffet breakfast
Stayed 3 nights in Feb 2020
Response from Patrica Navas GEX Manager on Dec 11, 2023
Dear Paul, thank you very much for your comments in Expedia.com We hpe see ou this season again.Warm Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Jose Luis Jimenez on Jan 7, 2020
Dear Guest, Thank you for sharing your experience with us. We hope to see you soon. Kind regards, Guest Experience Team

10/10 Excellent

Alia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Dec 2019
Response from Jose Luis Jimenez on Jan 7, 2020
Dear Alia, Thank you for sharing with us your experience. We hope to see you soon. Kind regards, Guest Experience Team

10/10 Excellent

WayneFreeman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Melia Sol Y Nieve. Hotel wasn't busy and was offered an upgrade to the Level Lounge. This included a better room, free access to the Spa (for both of us) and access to the family and adult-only lounges in the hotel, which provided free drinks and snack all day. The upgraded room was excellent, well-equipped and comfortable. Large walk in shower and decent sized bathroom was great. Beds were comfortable, heating fairly easy to control (on radiator) and blackout curtains enabled a decent sleep. Breakfast choice is huge, varied and high quality. Great way to start the day. The hotel is perfectly positioned in the main square with easy access to the main lifts. The hydrotherapy pool in the spa is fantastic - we used it every afternoon after skiing and it definitely eased muscle soreness. Sauna/Steam rooms all good. I had only one moment of dissatisfaction during my week long stay when food I had ordered arrived not as requested. I complained (politely!) and the waitress rectified the situation by removing from the bill. We ate in the bar a few times and service/food was good each time. I usually ski in France. This stay was a revelation. I'll be back to SN and the Melia Sol Y Nieve next year.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we had to wait at least 20 minutes to check-in as the family ahead of us who were checking out were complaining about the quality of their stay and there was no one else to assist us. Room was adequate but for one of the top hotels in the resort was disappointed that there was no kettle with tea & coffee making facilities. Onsite parking is very expensive compared to large public underground car park which is 2 minutes walk away. The only way that you could get access to the pool was to pay over 30 euros each ta access the spa. With a 9 year old, we didn't want the spa, just a pool. Other hotels we stay in allow pool access and pay extra for the spa. This hotel feature the pool in their marketing but in reality this is a third party operation which is expensive. The buffet breakfast was very good before skiing. This is the fourth visit to Sierra Nevada and we decided to treat ourselves which I don't think was value for money. There a number of other options, for example Trevenque, which are more than adequate for skiing and far better value for money!
Stayed 3 nights in Mar 2019
Response from Guest Experince Manager, on Mar 21, 2019
Estimado cliente, Gracias por tomarse su tiempo en compartir con nosotros sus comentarios en Expedia. Nos alegra saber que han disfrutado de nuestras instalaciones y de nuestro buffet de desayuno. Por otro lado lamentamos cualquier inconveniente que hayan podido tener durante su estancia. Anotaremos sus comentarios que nos ayudan a mejorar. Atentamente, Daniel Guerrero. Guest Experince Manager,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are really uncomfortable, it's like sleeping on the floor.
Stayed 1 night in Feb 2019
Response from Daniel Guerrero on Mar 8, 2019
Estimado cliente, Gracias por compartir sus opiniones con nosotros. No dude en que tomaremos notas para posibles mejoras futuras. Atentamente, Daniel Guerrero. Guest Experience Manager.

4/10 Poor

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was in poor condition with loose floor tiles in the en suite and a window which would not close properly forcing us to endure the loud street noise until the early hours of the morning. It's a shame that such an expensive hotel does not offer complimentary use of the the spa facilities without upgrading the room.
Stayed 2 nights in Feb 2019
Response from Daniel Guerrero. on Mar 8, 2019
Estimado Richard, Quisiéramos agradecerle el tiempo empleado en publicar su opinión acerca de nuestros servicios. No dude que tomamos nota de sus comentarios que tanto nos ayudan para mejorar nuestra calidad de atención y servicio. Muy agradecido, Daniel Guerrero Guest Experience Manager.

8/10 Good

Mariano, Caracas Venezuela

Traveled with group
I like the hotel in general, breakfast and diners are huge ! But the only thing that I would change as soon as possible is the Rooms decorations and furnitures, it's old fashioned and to dark . The light it's very poor inside the rooms , they should change the lamps . That's all, on the other side everything else is perfect , including the location. Many good restaurants and the ski lifts are walking distance!
Stayed 3 nights in Jan 2019
Response from Daniel Guerrero on Jan 30, 2019
Dear Mariano, On behalf of the entire Meliá Sol y Nieve team, we would like to thank you for sharing your experience with us. We are proud to know that your stay with us has been so fantastic, and that our proximity to the ski slopes and restaurants has been to your liking. We hope to have a new opportunity to receive you. Sincerely, Daniel Guerrero Guest Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spar an Extra, kids under 12 not allowed, we were in room 318 constant noise from outside (possibly pool AC) staff room food excellent.
Stayed 4 nights in Jan 2019
Response from Daniel Guerrero on Feb 1, 2019
Dear Customer, In the name of the entire Meliá Sol y Nieve team, we would like to thank you for sharing your experience with us. Do not hesitate to take note of your comments. Attentively Daniel Guerrero Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Daniel Guerrero on Feb 1, 2019
Estimado cliente, Muchas gracias por valorarnos de forma tan positiva. Esperamos volver a recibirle. Atentamente, Daniel Guerrero. Guest Experience Manager.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Daniel Guerrero on Feb 1, 2019
Estimado Paul, Muchas gracias por tomarse su tiempo y valorarnos de una forma tan positiva. Estaremos encantados de volver a recibirle. Atentamente, Daniel Guerrero, Guest Experience Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Fabulous stay - the Spa is wonderful and well worth the extra cost
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Expensive SPA
We booked a family room but hotel tried to give us a room that wouldn't be comfortable for 4 people. They did change the room but we had to make a case for it. VERY disappointed at charge for Pool/Spa area €35 per day per adult - that would have added €350 on our trip. The Free Pool was a kids pool a little larger that 2 baths - we booked this place based on facilities after SKI and paid a lot of money. I didn't see any notice before arrival of this extra charges, feel very cheated and very DISAPPOINTED,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2018

6/10 Okay

Ignacio

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Too expensive for an old untidy room.
We went for family skiying. Excellent location and kimdness. However, the room they gave us was old and the bath sink did not drain properly. Further one of the cookers did not properly clean the frying pan after each meal.
Stayed 4 nights in Dec 2017

10/10 Excellent

Mayoski, Derbyshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel right in the heart of the village
Had a very good early season break at the Sol Y Nieve hotel. It was quite quiet when we were there (early December mid-week) but there were activities each day in the gym (skiing was enough exercise for me to be honest) and live music each evening. The breakfast selection is fantastic with a live cooking omelette and pancake station along with excellent hot and cold breakfast options and a beautiful view of the sunrise over the valley. The room was a good size and had comfortable beds - the only minor gripe would be the lack of tea / coffee making facilities. The ski lockers were very modern with easy access to the slopes. We didn't try the spa but were very tempted - it did look ideal to loosen the muscles after a day on the slopes.
Stayed 4 nights in Dec 2017

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Stephanie, A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great! It exceeded our expectations.

6/10 Okay

Lucie

Liked: Cleanliness, room comfort
Nice room and good buffet
We were attracted to the hotel for the spa and the Melia quality. We had a superior room and found the facilities were extra eg. the spa and the parking an additional fee. The staff didn't explain to us that the lockers were for ski storage despite taking us down there to a toilet to change on arrival as our room wasn't ready for us

4/10 Poor

Van

Disliked: Cleanliness, staff & service, room comfort
An absolutely wasteful use of energy & Service
An absolute waste of energy. Slept with window open all night and all heating turned off. Snow gun blowing at 2:00 am for several hours. It was so noisy so we closed the window, but the heat in the kids bunk bed was unbearable although our room heating was off. The lift in the centre of the hotel was so hot that the kids were out of breath and unbearable. Called reception for room service, but was told to come down to reception to order as they do not take order on phone!!!

8/10 Good

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
The quintessential Sierra Nevada experience
Location is key with this hotel and the only reason to stay here if you're going skiing. The rooms are actually quite small and old-school looking. But the rest of the hotel is great. The spa is especially amazing with warm jets and jacuzzi, sauna etc. The breakfast and dinner are both buffets and probably the best food option in Sierra Nevada (most other restaurants are pizzas and pasta joints). Overall a great stay.

8/10 Good

Nicholas C.

Liked: Cleanliness, staff & service, room comfort
Family Ski Trip
Hotel was perfect for a few days skiing in Sierra Nevada. We booked the Dinner, Bed & Breakfast option and found it to be good value for money. The buffet style restaurant was great for a couple of nights with plenty of variation on the menu. The bedrooms were a little stuffy with no aircon and we were a little disappointed to have to pay extra to use the spa.

4/10 Poor

Van, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasteful use of energy. Uncomfortably hot.
Hotel was unnecessary wastefull with its energy policy. Had to turn all heatings off and sleep with windows wide open so it was too noisy outsides till pass 2:00 am. Even then it was too hot. Feels like fainting in hallway and lifts. Madness use of energy. It was very uncomfortable walking around the hotel. Outside was snow!!

6/10 Okay

Andrew

Liked: Property conditions & facilities
Disliked: Room comfort
Try another hotel
Not impressed that they tried to give me a smaller room even though I booked the suite!!! bed was uncomfortable and very noisy room.....the bins are emptied each nigh right outside the window.Would not bother with this hotel personally

10/10 Excellent

Gino J.

Liked: Cleanliness, staff & service, room comfort
Great skiing trip
Great hotel, fantastic location, clean and great staff. Amazing SPA !!

4/10 Poor

Graham, St.Albans

Liked: Cleanliness
Disliked: Room comfort
Disappointed
Room Average, bathroom horrible. Spa not included (but is with sister hotel across the road). Would have been OK for half the price.

8/10 Good

Luigi, Sydney

Liked: Cleanliness, staff & service
Good 4 star.
Asked for double bed go to singles disappointed. great spa massage reasably prices. Staff mostly friendly.

8/10 Good

Bernard, Mijas Costa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski in Spain
Good location, central to all amenities and close to gondola

8/10 Good

Heather, Cork, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Very nice hotel with friendly staff. Only problem was that they didn't allow kids into the pool. Our kids were very disappointed with this.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family hotel for skiing in Sierra Nevada
Excellent location for skiing in the Sierra Nevada, hotel is in good condition - the superior rooms are significantly better than the regular ones, which are still more than acceptable. Good local restaurants and the ski lift is just a few hundred meters away.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The best hotel in Sierra Nevada, modern, clean and great staff. The buffet breakfast is superb

4/10 Poor

Travelers

Disliked: Staff & service, room comfort
Ski holiday
Modern hotel with a central location. Most personnel was to stressed, not so service minded and spoke to less english. Very noisy in the eating location. But the worst from all is that they have their own crew walking around in the hotel, hunting for new members for their Club Melia. This is a "hotel time sharing scam". They had all kind of facilities, but the most cost extra with an high price.

10/10 Excellent

Peter, Farnham UK and Mojacar

Liked: Cleanliness, staff & service, property conditions & facilities
great for skiing
Few days skiing and great place to stay. Really convenient and staff good. Even let me check out at 4 pm so could ski and shower before heading back to the coast

2/10 Terrible

Mike, UK

Disliked: Staff & service
Fantastic Hotel Terrible Staff !!
I was involved in Serious Skiing Accident & my Children had to Checkin on their own while I had Emergency Surgery in Granada. The Staff in the Circumstances were disgusting !! One female said she was calling the police because they did not have Passports !! We booked a 4 person room & they charged for 4 ... Not cheap !! The room was used by 2 children for about 12 hours & they would not even allow a late checkout. Frankly Unbelievable !!

8/10 Good

Tom, Norway

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, ok room and a buffet restaurant... Nice place and will go back for a few days..

6/10 Okay

karen ballet, b

Liked: Cleanliness, property conditions & facilities
Nice hotel but should def not pay 29 euros for spa
Friend got good poisoning so made me a little nervous

10/10 Excellent

Ann, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good hotel for skiing, rooms very noisy though could hear everything in neighbouring rooms. Feel the 29euro charge for the spa was excessive for hotel guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Half term holiday
We have stayed at this hotel for the last 5 years. A bit disappointed that evening dinner wasn't served until 8pm (children were hungry) was 7pm in earlier years. Pool was being charged at €30 per child per day, free in previous years !

8/10 Good

Dan, London

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable
Stayed the night and am pretty pleased with the hotel, great location but had an issue with the door keys not working in the whole hotel so had to wait to be let in my room each time..! Hopefully that is sorted and if you stay here you will have a good experience I'm sure.