Indoor pool, outdoor pool, sun loungers

Reviews of Independence Hotel by Dara

4 out of 5
Independence Hotel by Dara
St. 2 Thnou, Sangkat 3, Sihanoukville, Preah Sihanouk

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 268 reviews" "
Rating 8 - Good. 107 out of 268 reviews" "
Rating 6 - Okay. 49 out of 268 reviews" "
Rating 4 - Poor. 20 out of 268 reviews" "
Rating 2 - Terrible. 8 out of 268 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
60’s chic! Does not look as old as it is. Loved the pools and the workout room. Buffer and room service food was delicious! I highly recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Mapp,

Traveled with family
Liked: Cleanliness, staff & service, amenities
Love the beautiful gardens. Friendly staffs. The hotel is old and not well kept. The window facing the ocean needs cleaning. The A/C air filter needs cleaning/replacement, because we started getting sinus after two nights from the dust blowing from dirty filter. Hotel could use a fresh new paint job.
Stayed 2 nights in May 2022

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2022

10/10 Excellent

Kok Poh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the friendly staff and the pool was the best feature. We had booked a pod room but on arrival were given a twin in the main building, we were happy with this so did not mention it to the staff.
Stayed 1 night in Mar 2020

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay without TV
TV not working, otherwise excellent
Stayed 2 nights in Dec 2019
Response from The management on Feb 7, 2020
Dear Mr.David, Thank you for your kind feedback, we appreciate that you have chosen our hotel during your trip to Sihanoukville. Please accept our sincere apology for inconvenience with the TV, it has happened due to government road constructions. We hope to have another chance to make your stay most memorable.

6/10 Okay

Nicole

Stayed 2 nights in Nov 2019

10/10 Excellent

Anetta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Stayed 1 night in Nov 2019

8/10 Good

Phirun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from The management on Nov 2, 2019
Dear Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again in our hotel.

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from Hotel Management on Aug 1, 2019
Dear Guest, Thank you for taking time to review our property. We look forward to welcoming you back soon

4/10 Poor

HONG

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
WiFi is too slow and I got an uninvited visitor
Stayed 1 night in Jul 2019
Response from Hotel Management on Jul 22, 2019
Dear Guest, Thank you for letting us knows about your stay at our property. We are sorry to hear you had so many inconsistencies during your stay with us. We would love to hear from you to discuss the issues you had. This is valuable feedback for us, as it will help us to make improvements to our hotel. We hope that you will consider us the next time you are visiting in Independence Hotel.

4/10 Poor

Holly, Malaysia

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There were several power cuts during the night. The problem was that all of the lights in the room would turn on when the power came back on. It made for a terrible night’s sleep. Other members of my party had the same problem in their rooms too. The ground floor terrace door didn’t lock. The room was very damp. Rising damp visible on the walls. Mould throughout.
Stayed 1 night in Jun 2019
Response from Hotel Management on Jun 28, 2019
Dear Guest, Thank you very much for taking the time to fill out this survey. We certainly appreciate your feedback and comments. Though. We will review your feedback with our team to investigate a solution to this. This is valuable feedback for us, as it will help us to make improvements to our hotel. We hope that you will consider us the next time you are visiting in Independence Hotel.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The resort is nice, but for the price I'd like to see better service. Always had to ask 3 times in restaurants and reception on just the basics.... a fork, tuk tuk, a beer...
Stayed 2 nights in Apr 2019
Response from Hotel Management on Jun 21, 2019
Dear Guests, thank you for your review and for choosing our Hotel. We will work on improving better service. We look forward to welcoming you again in the near future.

6/10 Okay

Gary

Liked: Staff & service
Stayed 2 nights in Mar 2019
Response from Hotel Management on Jun 24, 2019
Dear Guests Thank you for taking time to review our property. We look forward to welcoming you back soon

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property has a big potential and the infinite pool is great. However it looked more like a ghost hotel, few staff visible. We arranged in advance 2 paid options : honeymoon decoration and pick up. The driver was 35 min late for the pick up. No one helped to take the bags when we arrived with the taxi (other hotels had staff at the door especially when a pick up is arranged). They forgot the honeymoon decoration (even if it was on the sheet describing our reservation) but at least they did not charge for it. The food was ok. The hotel is isolated from the city but you will not necessarily enjoy the city with all the construction. Staff does not really greet people. It looks like the staff itself stopped believing in the hotel. It is like a old memory from the past. In summary, deceptive experience, expensive price for an average service compared to the 3 other hotels we stayed in Cambodia.
Stayed 1 night in Feb 2019
Response from Hotel Management on Jun 24, 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our service.

4/10 Poor

PoeticJustice, Chicago

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I’ll start with the pros: one of the best ocean pools out there and great gym facility and beautiful state in general. Unfortunately the cons way outweigh the pros. It’s a super dated hotel(1963) without proper maintenance. A lot of mold in our room ( I had a sea pavilion room) and the bathroom smelled disgusting. Cleaning staff apparently didn’t receive proper trainings and breakfast is disappointing too. Overall won’t recommend. The hotel is overrated and overpriced due to the ocean pool.
Stayed 2 nights in Feb 2019
Response from Hotel Management on Jun 24, 2019
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

4/10 Poor

Fabienne

Disliked: Cleanliness, staff & service, property conditions & facilities
- not very clean rooms - staff cant speak very good english - we said them to order a taxi for the next day, we had to be on the airport early, they forget it... - food choise is limited - they were overbooked and we had to go to another room than we booked for the first night. After the night we had to change. - a lot of dirt in the room, and a lot of death and alive insects - over all its not worth that price
Stayed 5 nights in Jan 2019
Response from Hotel management on Jun 24, 2019
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We do hope you give us another chance as we will definitely improve our service.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2018
Response from Hotel Management on Jun 24, 2019
Dear Guest, Thank you for choosing to stay at the Independence hotel. We look forward to welcoming you back to the hotel in near future.

8/10 Good

Terry, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and staff but a little bit far from city.
Stayed 1 night in Dec 2018
Response from Hotel Management on Jun 24, 2019
Dear Guest, Thank you for choosing to stay at the Independence hotel. We look forward to welcoming you back to the hotel in near future.

8/10 Good

Sereyratha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Hotel Mnanagement on Jun 24, 2019
Dear Guest, Thank you for choosing to stay at the Independence hotel. We look forward to welcoming you back to the hotel in near future.

4/10 Poor

Henry, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and running down. Far from main building .
A lot of facilities are out of order in room. It was raining when I check in, the floor to the building was full of elgie . Almost slipped on to the floor. No maintenance. No inspection by management . Bathroom with big planter boxes and plants. Non hygienic. Balcony with dirts
Stayed 2 nights in Sep 2018
Response from GRM on Sep 24, 2018
Dear Henry, Thank you for your feedback. The management

8/10 Good

Sanchit

Liked: Cleanliness, property conditions & facilities, room comfort
Great room, great amenities, okay service.
Got the eco pod room and it was great. The room was well kept and looked clean. The swimming pool near the ocean along with the sunrise cafe were great spots to hangout and soak in the view. Great place to stay, although the staff could use a little bit of training.
Stayed 1 night in Sep 2018
Response from GRM on Sep 24, 2018
Dear Sanchit, thank you for you feedback and we are happy that you enjoyed Ocean Pool and POD room. Thank you for advise as well. Our staff is currently training order to improve service. The management

10/10 Excellent

Donald, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from GRM on Aug 27, 2018
Dear Donald, Thank you for your feedback. The management

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Downgrade this hotel. Bad maintenance , bathroom smelt garden a state, packed with large tour groups. Just terrible in a potentially good location. Don’t book this place
Stayed 1 night in Aug 2018
Response from GRM on Aug 27, 2018
Dear Guest, Thank you for your feedback. The management

10/10 Excellent

Queenie, Worldwide

Liked: Cleanliness, property conditions & facilities
A little expensive, considering newer hotels popping up nearby, but it’s my favorite hotel in Sihanoukville. Infinity pool that opened about a year ago needs preventative and regular cleaning to prevent algae from forming.
Stayed 1 night in Jul 2018
Response from GRM on Aug 27, 2018
Dear Guest, Thank you for comment and continued support to hotel. We are always more than happy to welcome you again. We have take a note regarding infinity pool comment and will follow up. Thank you very much for choosing Independence Hotel. The management

6/10 Okay

World, Worldwide

Liked: Cleanliness, room comfort
I lived in Phnom Penh for several years and have stayed at the Independence Hotel since 2013. Just for the fun of it, I have tried other hotels in the area over the years. Independence Hotel remains to be my favorite, in spite of its flaws. I just wish they’d give me a discount for guest loyalty; other hotels do it. When I arrived at the hotel, I was told I would be staying at the 7th floor, possibly because just a week previous I stayed on that floor. Because rooms on the 7th floor are smaller and have no separate rain shower, I asked for a different room. They said they had only one other room available: an upgraded room on the 2nd floor. I guess I could live with a view with trees instead of ocean for one night. They welcomed me to take a look. The room was indeed, huge and beautiful, but the view was horrible: A wall and hotel roof! Who wants to look at a wall and a roof??! It was unsightly to say the least. An end unit room is great above the 2nd floor, but anything below that is not worth what they charge and should only be offered for $50 year round. I settled for the room on the 7th floor. (See my review for the 7th floor on June 11, 2018.).
Stayed 1 night in Jul 2018
Response from GRM on Aug 29, 2018
Dear Valued Guest, We appreciate your continued support, and apologize if there was any inconvenient situation cause by our hotel. For any questions regarding arrangement of your next visit do not hesitate to contact Guest Relation Manager on hotel main telephone line. The management

8/10 Good

Sila, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still same classic hotel from the 60's
Third time visit (second time was May 2017, first time was in 1970). Loved it and will always love it, for the nostalgic family memories. Hotel is growing old, but gracefully, upgraded with nice infinity pool reached via great walkway beachside, quiet private beach. Probably the last peaceful sanctuary, nicely isolated from the concrete jungle of megahotels/casinos, being constructed on daily basis all around.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Relax
Nice resort and great setting. Beach and ocean pool great.
Stayed 4 nights in Jun 2018
Response from GRM on Aug 27, 2018
Dear Guest, Thank you for your kind feedback. We are looking forward to welcome you again. The management.

8/10 Good

yannick, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
That pool is spectacular
Riight so where to begin, The first room was nice and cozy and we settled in but realised it was very hot! So after 3 calls to the reception, eventually they moved us to another room, which was much bigger and nicer than the other one and the aircon worked really well! Bright and cozy and beautiful sea views! The sunset restaurant is in a beautiful location Jsut next to the private beach! This is where they served the morning breakfast! Breakfast was pretty terrible! I mean damn I felt the need to go in the kitchen to show them how to make a poached egg! Or fried for that matter! I mean really the breakfast we only ate cause it was including in our hotel price! Never the less it was a beautiful location to start the morning, at least the croissant and pain au chocolats were awesome with their home made jams! The pool is exactly how it looks in the photo if not better! Absolutely stunning! Like best pool I’ve ever been too! Best thing about the hotel! The beach is nice if the water is calm which wasn’t our case, unfortunately we went during the somewhat rainy season! And the pier is beautiful! We had a problem with the free shuttle bus town as they were meant to pick us up on the second stop back to the hotel in the evening, also there last bus for the night and they drove right past us and didn’t pick us up! We were pretty fuming, so we had to take a tuk tuk back to the hotel! The manager made up for it by organising an airport ride back for us! Which was really nice
Stayed 4 nights in Jun 2018
Response from GRM on Aug 27, 2018
Dear Guest, We appreciate your review and hope to welcome you back very soon! The management

2/10 Terrible

Maru, Cambodia

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible..
My booking did not match the room offered on the Expedia side. Bed was dirty. Poor English spoken staff, food horrible, hotel is dirty, I got sick and requested some pills and they could not offer
Stayed 2 nights in Jun 2018
Response from GRM on Aug 27, 2018
Dear Guest, please accept our apology if our hotel services did not meet your expectations. The management

4/10 Poor

Naimo, Shanghai

Disliked: Property conditions & facilities
Not worth the money
This hotel is in desperate need of a complete renovation and is outrageously expensive for what you get. DO NOT trust the photos posted by the hotel, completely inaccurate of the true condition of the facilities. Broken blinds, no hot water, algae in the beautiful pool, old furniture, bugs in the seaside restaurant. The food is sad and expensive. I left this hotel feeling completely ripped off. It’s a shame, it appears someone completely gave up on this hotel. The private beach and the Oceanside pathway give so much potential. Very said situation considering it’s historical and cultural significance.
Stayed 2 nights in Jun 2018
Response from Hotel Management on Jun 28, 2019
Dear Guest, Thank you very much for taking the time to fill out this survey. We certainly appreciate your feedback and comments. Though. We will review your feedback with our team to investigate a solution to this. This is valuable feedback for us, as it will help us to make improvements to our hotel. We hope that you will consider us the next time you are visiting in Independence Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in one of the pods, which was great. Helpful and friendly staff.
Stayed 1 night in May 2018
Response from Hotel Management on Jun 28, 2019
Dear Guest, Thank you for choosing to stay at the Independence hotel. We look forward to welcoming you back to the hotel in near future.

10/10 Excellent

Gwen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing infinity pool overlooking the sea! Enjoy a trip in the private elevator directly to the private beach! Room was so luxurious and spacious with an incredible bathroom. Great live music entertainment in the bar. Staff were very helpful. They even packed us a breakfast for our 7am train journey the next day.
Stayed 1 night in Apr 2018
Response from Hotel Management on Jun 24, 2019
Dear Guest, Thank you for taking time to review our property. We look forward to welcoming you back soon

8/10 Good

Esdras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - Food and location not that great!
We stayed at Eco-Pods which was funny and quirky. It was new and clean. They have pickup service from/to reception/room/restaurant/pool which is good. You can go walking but if you prefer just call the reception and they will be at your room in just minutes. The Ocean Pool is sensational. Stunning view watching the sunset on the sea relaxing at the pool. Food let me down, it’s pricey for the quality. The hotel has 2 restaurants, Coral and Sunset. The second is better than first but still doesnt delivered an exceptional food. The deserts wasn’t our cup of tea (I’m a big desert fan). Icecream too sweet, cheesecake wasn’t great, black and white mousse was served frozen and the list goes on. (Only the breakfast could save us. Lots of options and delicious mini cakes which could be served all day). On top of that we couldn’t go anywhere else because the hotel is far from downtown. 20 minutes avarage by tuktuk. The experience wasn’t the best for location and food.
Response from Hotel Management on Jun 28, 2019
Dear Guest, Thank you for a giving us a perfect rating and for recommending our hotel to other guests. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

8/10 Good

Vanna, Toronto, Ontario

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel pods close to the beach
Love the pods. Nice infinity pool on the beach. Food was fair. Free shuttle to town was a nice touch. Cons, no shuttle was available to pick us up at the airport so we took a taxi to the hotel. A welcome drink would have been nice. Staff was not very helpful and gave us wrong information about the market place and time it was open. There are no excursions available.
Stayed 1 night in Apr 2018
Response from Hotel Management on Jun 28, 2019
Dear Guest, Thank you for a giving us a perfect rating and for recommending our hotel to other guests. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

6/10 Okay

Jenifer, Australia

Disliked: Cleanliness, staff & service
Hotel looks good in pictures but ....
This hotel is nice, but if your looking for service look elsewhere i found them to be consistently bad in customer service. I stayed on two occasions in April 2018 - 1st time arrived late around 7.30pm check in was OK but staff did not seem very friendly and did not offer us anything on arrival after a 9 hour road trip to Sihanoukville a cool towel and a glass of refreshment would of been nice, we ended up in the Sunset Restaurant for dinner at 9pm we asked for a table of 6 only to find the waiter being difficult and saying but we close at 10 and we were getting the tables ready for breakfast. (again, something that a guest should not be hearing), we then found ourselves in the Coral Restaurant they served us dinner without an issue but possibly because we told them about our bad experience in the Sunset Restaurant. On our 2nd stay we arrive at 3.00pm check in time was 2pm we were told at reception our room was not ready and to wait in reception, 30 minutes later i requested the room key irrelevant of the cleanliness of the room as we again had been travelling and needed to rest, room was still being prepared when we entered - this is totally unacceptable for a hotel of this size to be treating guest like numbers our rooms were suites and the price of the room did not come cheap even for Cambodia. Just because Jaqueline Kennedy once stayed there does not make it a good Hotel - Customer Service and good amenities would go a lot further
Stayed 1 night in Apr 2018
Response from Hotel Management on Jun 24, 2019
Dear Guest, Thank you for choosing to stay at the Independence hotel. We appreciate your feedback we will work on improving better service. We look forward to welcoming you and your valued guests again in the near future.

8/10 Good

andy, Northwest England

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel by the Beach
The hotel is good but could be made so much better with a little care and attention. As you arrive you will see a plaque proudly showing 5 stars 3 gold and two only outlined where the gold as fallen off this probably sums this hotel up, ten years ago when the paint was fresh and the gardens and rooms where perfect I would have had no hesitation in giving this hotel top marks ! .Having said that I would still go back as the positives such as the fantastic pool beach and location far out way the negatives sadly the same cant be said for Sihanouksville which is basically a garbage heap and completely spoiled by the influx of Chinese casino hotels.Whoever agreed to this should hang your heads in shame !!!
Stayed 12 nights in Mar 2018
Response from Sale on Apr 18, 2018
Dear Andy, Thank you very much for your comments and we will improve our service and quality and we hope to see you again. Best regards,

8/10 Good

Mathilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Eco-pods are good-value
The ECO-pots are very good value.
Response from Sale on Apr 18, 2018
Dear Mathilde, Greeting! Thank you for choosing to stay at our hotel and gave us a very good value on our Eco-POD. We are truly happy to hear that you have enjoyed your stay with us. It was a pleasure to be at your service. Our hotel team look forward to welcoming you back to the hotel in the future! Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Sale on Apr 18, 2018
Dear Mr. Brian, Thank you very much for your comments and we hope to see you again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
really nice beach, and location is quiet and relaxed good value for money unfortunately has not had any upgrades or renovations since it was initially built in the 1960's
Stayed 3 nights in Feb 2018
Response from GRO on Feb 21, 2018
Dear Guest, we always appreciate you must have made a mistake, our hotel was renovated last year. Thank you for your feedback and we are looking forward to welcome you again. The management

6/10 Okay

Blake

Liked: Staff & service, property conditions & facilities, room comfort
Average but BEAUTIFUL VIEWS
We enjoyed our stay. The newwe parts of the hotel were absolutely beautiful. Our room was pretty average, a little on the small side but the view makes up for the lack in space. Our only complaint about the room would be the water pressure. The best parts were the new private pool on the ocean and the private beach down the hill from the hotel. We were pleasntly surprised that our stay included breakfast. But otherwise the food was pretty average and slightly overpriced for quality and there was no variety between lunch and dinner menues so we ended up knowing the menue by heart after two meals. We were also farther from town then expected. Which was nice in the sense that things were quite and secluded. There was a free shuttle offered that dropped you off in town.
Stayed 4 nights in Jan 2018
Response from GRO on Feb 5, 2018
Dear Blake, Thank you for your review, we hope that you will have good memories about your stay and one day we can welcome you back to Independence Hotel. The management

6/10 Okay

Xiao

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2018
Response from Hotel Management on Jun 28, 2019
Dear Guest, Thank you for choosing to stay at the Independence hotel. We look forward to welcoming you back to the hotel in near future.

6/10 Okay

Karolina, United Kingdom

Great potential but needs some improvements
I stayed in one of the pavillions so review based on that experience. Positives: Nice beach, nice location (away from the noise and dirt of the town), ocean pool, views from the room/hotel restaurant were stunning. Negatives: Not cheap for what it is. Breakfast buffet was exactly the same each day which if you stay for 8 days is too much. Some areas of the buffet look like health hazard (the various dressings/sauces being open in the heat and looked tired at 7:30 already). Dinners were a bit hit and miss. The room. Given the hotel is located in a bit of a jungle be prepared that you will share the pavillion with bugs, ants and lizards. There was a gap between the door and the frame so the room was freely accessible to them. Also realised ordering food to room in the evening was a bad bad idea. while your food is delivered another bunch of insects get into your room as in the evenings the entrance door is covered with them. If l had known l would have booked a room in the main building - but you just don't know what to expect. As other guests mentioned it seems to be past its best needing a bit of a refresh. In fairness l saw some progress just in the 8 days l was in the hotel. Overall l enjoyed my stay but would have booked into the main building rooms to avoid all the jungle creatures.
Stayed 9 nights in Dec 2017
Response from GRO on Dec 22, 2017
Dear Karolina, Thank you for taking your time to write review, it is very important to us to know what we should improve in future. We are looking forward to welcome you again. The management

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not very friendly staff.
My sister and I visited this hotel after staying at the Empress in Siem Reip. What a difference. The front desk was very unhelpful, the air conditioning did not work. We called maintence 5 times to get the issue fixed before we just gave up. The shower was hand held only. Very uncomfortable. The beds were like rock. The food was about average. The grounds could stand a bit of maintence. The efinity pool was wonderful, but don’t expect to get a drink brought to you. There may be six waiters hanging around the bar, but they didn’t move from that spot. Overall, this hotel was not worth the price. Sisters from Canada.
Stayed 5 nights in Nov 2017
Response from GRO on Dec 11, 2017
Dear valued guest, Thank you for your review, we will take in to consideration your notes and improve our service accordingly. The management.

8/10 Good

Kat, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the infinity pool.
Very relaxing stay. Loved the huge infinity pool & bar. Wish there was a restaurant closer to the villas.
Stayed 4 nights in Nov 2017
Response from GRO on Dec 6, 2017
Dear Kat, We appreciate your comment and very nice idea, we will consider and work on it. Thank you for choosing Independence Hotel. The management

6/10 Okay

Verified traveler

Beautiful pool
The resort is situated right on the beach and offers amazing views. The resort is not close to much shops and would be a good idea to have a mini mart on the resort otherwise you should stock up before you arrive. The hotel does offer a free shuttle into town at certain times through out the day. The service however is average. We had a 2pm check in and arrived half an hour early.We were told to wait which we did not mind, however at 2.15pm the concierge did not bother to let us know that the room was still not ready nor did she apologise. Our room was not available until 2.30pm The room came with a spa however the hot water ran out before the tub could fill up, the electricity turned off at random times during the day and the wifi would also drop out at times. We did enjoy the spa massage at the resort with 40% off and the gym included great equipment. The two restaurants on the resort were nice also.
Stayed 3 nights in Nov 2017
Response from GRO on Dec 4, 2017
Dear valued guest, please accept our sincere apology for this experience. The management

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All in all this hotel wasn’t worth the price or the rating. Bathroom was dirty, mold. Shower did not get hot. Mattress was old and falling apart. Their outdoor restaurant and beach is beautiful and the service is good. But I was not happy with the room condition, although it was very spacious and modern, just didn’t feel clean enough.
Stayed 2 nights in Nov 2017
Dear Laura, thank you for your c comment. We will take immediate action to improve. The management

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very average
Staff were rude and everything is overpriced. Alot of mould in the room too.
Stayed 2 nights in Nov 2017
Response from The management on Nov 21, 2017
Dear guest, We are sincerely apologies for any inconvenience. We will investigate and improve our service.

8/10 Good

Carla

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017
Dear guest, Thank you for review, we looking forward to welcome you again. The management