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Reviews of Quality Inn

2.5 out of 5
Quality Inn
2011 North Kingshighway, Cape Girardeau, MO

Reviews

7.0

Good

Rating 10 - Excellent. 95 out of 450 reviews" "
Rating 8 - Good. 157 out of 450 reviews" "
Rating 6 - Okay. 98 out of 450 reviews" "
Rating 4 - Poor. 52 out of 450 reviews" "
Rating 2 - Terrible. 48 out of 450 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a night here for the eclipse and it was perfectly fine. Room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Was very quiet n nice would recommend
Stayed 1 night in Mar 2024

8/10 Good

Casey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience.
Stayed 1 night in Mar 2024

2/10 Terrible

francis

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
weird cash deposit for potential room damage with room inspection at check out I am positive the sheets on the bed were dirty unchanged from prior occupant's I had a bike on my trailer and worried about it all night
Stayed 1 night in Mar 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Misty

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk ladies were very friendly and helpful! But the rooms need lots of attention. Very dirty. Looks like when we checked out one of the cleaning ladies had their kid or kids with them.
Stayed 1 night in Feb 2024

10/10 Excellent

Jazmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to come back, very nice and welcoming place.
Stayed 1 night in Jan 2024

6/10 Okay

Richard

Liked: Cleanliness
We were disappointed in the breakfast. No hot foods and the rest of the food was limited.
Stayed 1 night in Jan 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
There was so many kids running in hallway and attendant didn't do anything about it
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024

6/10 Okay

Christina

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The old saying you get what you pay for. If you’re just looking for a cheap place without any expectations, than this is it. Nothing to write home about. Bedding gives new meaning to “crisp” sheets. Sounded like paper bags. Pillows were crunchy. Sheets had stains and rips. Every time the heat came on it sounded like a train. Cold air draft coming inside room from under the air/heat unit.
Stayed 1 night in Jan 2024

6/10 Okay

Dianne

Traveled with partner
Average stay - decent breakfast. The hotel doesn’t have an elevator to second floor. There aren’t many covers on bed for warmth.
Stayed 1 night in Jan 2024

8/10 Good

Martin

Stayed 1 night in Jan 2024

2/10 Terrible

James

Stayed 1 night in Jan 2024

4/10 Poor

Tony

Traveled with group
Loudest heater we couldn’t sleep !!!
Stayed 1 night in Dec 2023

10/10 Excellent

Lovilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Our trip was really good. The hotel associate was really nice! Will definitely stay again when we pass through!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
$100 Deposit
They require you to pay a $100 deposit. With a note at the front desk stating that if you pay cash you will get back at check out but otherwise the deposit will be returned to your account in 7 to 14 business days. I have never had to pay such a high deposit before, especially for a subpar hotel. Our room was clean for the most part but had trash between the headboard and nightstand and things like that. The room had several issues. The hand towel rack kept falling off the wall. The plumbing in the shower was messed up where the faucet stuck out about 6 inches from the wall. The hotel looks old and put together sloppy. It was not horrible but I would not stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont fall off the stool......
I would like to talk to management about our stay. Our TV did not work and when told they said they can do nothing. Our toilet in the bathroom came off the floor everytime we used it.the shower leaked water all over under the tub into the floor. The lamps flicker on and off so having a light on was a challenge.Our group had almothe whole top floor and do every year but our room was junk.
Stayed 1 night in Dec 2023

4/10 Poor

Sheila

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled
Stayed 1 night in Dec 2023

4/10 Poor

Zach

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I reserved a room with a king bed. My girlfriend checked us into the room since I was still at drill. The manager claimed there was not any king bed's left and gave us a room with two queens. I reserved a room with a king, that means there should have been one available. If it was a simple double booking then I can understand, but the impression my girlfriend got was the manager didn't like that two unmarried people were to be sleeping in the same bed so he changed to reservation. I of course have no way of proving this, but it simply did not sit right with us.
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Was very loud and beds were hard
Stayed 1 night in Nov 2023

2/10 Terrible

Angela

Stayed 1 night in Nov 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood on walls.
Room was not clean. Hair was on pillows. Blood was on walls (??). We cancelled our reservation after some hassle.
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome they go over and above to make your stay comfortable !!! Great breakfast,we will always stay here when we are in this area, front Desk staff is wonderful!!! House keeping staff is wonderful we will be back!!!
Stayed 3 nights in Nov 2023

4/10 Poor

Janie

Liked: Cleanliness
Disliked: Property conditions & facilities
Hit with a surprise $100 security deposit. Refundable after AM inspection by staff if cash or in 10 to 14 days if credit. Clerk didn't know a grocery store was only 1.5 miles away. Said no grocery store in town go to walmart! Sink drain was fixed to close to bowl, didn't drain well at all. Broken lamp shade upon checkin, took picture to avoid charges.
Stayed 1 night in Nov 2023

8/10 Good

Brent

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
worth the price
Stayed 1 night in Nov 2023

4/10 Poor

Mike

Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Home

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Brenda

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Room was comfortable and clean. A little noisy with the traffic so close outside.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean rooms where nice and very clean
Stayed 1 night in Oct 2023

10/10 Excellent

Lani

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived about dusk, I did not see many vehicles so I was concerned but I was greeted very warmly and sincerely. Turns out they were parked around the sides of the newly refreshed building--very quiet, comfortable al for a fabulous price.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was easy access right off the interstate close to restaurants and Walmart. Staff was super friendly every time we saw a staff member we were greeted and asked if we needed anything. Will definitely stay next time we visit
Stayed 2 nights in Sep 2023

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Greg’s stay
Motel was clean, comfortable, and up to date. The breakfast included protein (eggs and sausage). On the negative they put $100 on your card in case you damage anything there also signs saying if you where seen taking ANY FOOD from breakfast to your room they would charge you a $20 cleaning fee. These signs just made me feel somewhat unwelcome.
Stayed 1 night in Aug 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort
Won’t stay again here
The hotel was close to restaurants and the highway but it did have roaches. The bed had a medal sound when you sat on it.
Stayed 1 night in Jul 2023

6/10 Okay

Courtney

Traveled with partner
The one thing we did not like about the stay was that we did not know that the hotel also had a deposit of $100 when you check in even after paying for your room yeah you get it back the next day but we didn’t know anything about it till we got there and didn’t really have that $100 to spend
Stayed 1 night in Jun 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff ,great room . Great breakfast everything was awesome!!!!
Stayed 1 night in Jun 2023

10/10 Excellent

orlandos

Liked: Cleanliness, staff & service, property conditions & facilities
The location was close to everything that we needed or wanted to do. The front desk clerk was helpful during the checking.
Stayed 2 nights in Jun 2023

8/10 Good

Deena

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was not working and was not mentioned when booked. Shower/bath tub was damaged. Beds were comfortable and an overall good hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

WADE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Beverly

Stayed 1 night in Apr 2023

4/10 Poor

ROGER

Stayed 3 nights in Apr 2023

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic except the bed would make a loud booming sound when I sat on it or got up. I would call the sound “Oil Canning” and is due to a large piece of sheet metal that is part of the bed construction. Fix it & the property would be perfect.
Stayed 1 night in Apr 2023

10/10 Excellent

Glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was appreciative of the clerk, who after explaining that there was no elevator to get to our second floor room, switched our room to the first floor without any waiting for the cleaning staff. That was WONDERFUL!
Stayed 2 nights in Apr 2023

4/10 Poor

Jill

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was on a metal box that popped whenever you moved and the bathroom door squeaked very loudly when opening and closing.
Stayed 1 night in Mar 2023