View from property

Reviews of Comfort Inn Near Gila National Forest

2.5 out of 5
Comfort Inn Near Gila National Forest
1060 Highway 180 E, Silver City, NM

Reviews

7.8

Good

Rating 10 - Excellent. 93 out of 263 reviews" "
Rating 8 - Good. 88 out of 263 reviews" "
Rating 6 - Okay. 51 out of 263 reviews" "
Rating 4 - Poor. 20 out of 263 reviews" "
Rating 2 - Terrible. 11 out of 263 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and helpful. Room was clean and comfortable!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 1, 2024
Hi Kristen,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you found our staff to be polite and helpful, and that your room was clean and comfortable.Our team takes pride in providing exceptional service and ensuring that our guests have a comfortable and enjoyable experience. We are delighted that our staff met your expectations and that you found your room to be clean and comfortable. Your kind words will be shared with our team, as they serve as great encouragement to continue delivering excellent service.We appreciate your patronage and hope to have the opportunity to welcome you back in the future for another pleasant stay. If there is anything else we can do to make your future visits even better, please do not hesitate to let us know. We are committed to providing you with a positive and memorable experience.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 29, 2023
Hi Ralph,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Hi Rhonda,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Roseanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Dec 9, 2023
Hello Roseanne,Thank you for choosing to stay with us! We're delighted to hear that you had a fantastic experience at our hotel. We strive to provide excellent service, and your satisfaction is our priority. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for another five-star experience!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly & professional.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Thomas,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

SAMUEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property a little old and needs some updates.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Samuel,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Shelbie

Disliked: Staff & service, property conditions & facilities
Did not feel safe in the Silver City
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Shelbie,Thank you for your valuable opinion regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Very clean and quiet
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Tony,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was great. My room was very clean.
Stayed 3 nights in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Ronda, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the room and the pool.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

2/10 Terrible

Jorge

Stayed 1 night in Aug 2023
Response from Manager on Sep 10, 2023
Hello Jorge,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking friendly staff
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello James,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff as well as our parking. We appreciate you taking the time to share your experience.

8/10 Good

estellita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was going good till the electric was turned off LoL. But the staff was wondering during check in.
Stayed 1 night in Jul 2023
Response from Guest Relations management on Jul 4, 2023
Dear Estellita, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. But we do apologize for the inconvenience of not having electricity. We will investigate this incident and take appropriate measures to address this with our maintenance team.Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people
Stayed 1 night in Jun 2023
Response from Guest Relations Management on Jun 30, 2023
Dear James, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

4/10 Poor

Carrie

Stayed 2 nights in Jun 2023
Response from Guest Relations Management on Jul 4, 2023
Dear Carrie, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Terry

Stayed 2 nights in May 2023
Response from Guest Relations Management on Jun 23, 2023
Dear Terry, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Relations Management on May 31, 2023
Dear John, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

olga

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs an elevator
It was nice, but it needs an elevator so people can’t climb stairs very well, especially with our suitcases
Stayed 2 nights in May 2023
Response from Guest Relations Management on May 31, 2023
Dear Olga, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a very warm and welcoming experience, and we are delighted that this goal was achieved. Thank you for your feedback on the hotel needing an elevator. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Donna, Atlanta

Stayed 1 night in May 2023
Response from Guest Relations Management on Jun 12, 2023
Dear Donna, It's good to hear from you. We are happy to know that you enjoyed most aspects of your stay. We seek to give each guest a pleasant and welcoming experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Vicki, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints.
Stayed 1 night in Apr 2023
Response from Guest Relations Management on Apr 26, 2023
Dear Vicki, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star stay at our hotel!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

KAREN, Conifer

Stayed 1 night in Apr 2023
Response from Guest Relations Management on May 17, 2023
Dear Karen, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Tracy, Henderson

Traveled with partner, Traveled with family
Liked: Staff & service
Older property needs updating. Very small bathrooms. Clean.
Stayed 1 night in Apr 2023
Response from Guest Relations Management on Apr 24, 2023
Dear Tracy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. But we do apologize for all the inconvenience you encountered, especially the size of the bathroom and the property needing some improvements. Do know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relations Management on Apr 24, 2023
Dear Jason, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star stay at our hotel!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Guest Relations Management on Apr 14, 2023
Dear Paul, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Manager on Mar 26, 2023
Hello Elizabeth,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe place to spend night(s) when visiting Silver City.
Stayed 2 nights in Mar 2023
Response from Guest Relations Management on Mar 14, 2023
Dear Rene, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom has the loudest fan I have ever heard. Other than that, it was a nice facility and the staff were especially kind and helpful.
Stayed 3 nights in Feb 2023
Response from Guest Relations Management on Feb 8, 2023
Dear John, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Close to the Gila Dwellings. Good breakfast. We loved the tamales along with the biscuits and gravy. Good restaurants nearby too. We were here for three days.
Response from Guest Relations Management on Jan 6, 2023
Dear Luis, It's good to hear from you and we greatly appreciate that you've taken the time to share your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad to hear that we have been an important part of your travel convenience. Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was couteous and breakfast was waffles, eggs, bisquits, yogurt etc
Stayed 1 night in Oct 2022
Response from Guest Relation Management on Oct 17, 2022
Hi Beth,Thank you so much for giving us a 5-star rating and review. We're delighted you had a wonderful stay, enjoyed our breakfast, and appreciated the great hospitality provided by our staff. We look forward to having you again soon!

2/10 Terrible

Carl

I have know idea about the hotel I only know that Expedia has a mapping or address error that routes you to a vacant building on Mississippi St. in Silver City. I never found the place or checked in. Now I have to fight not to be charged.
Stayed 1 night in Sep 2022
Response from Manager on Oct 8, 2022
Hello Carl,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsÔøΩ expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jun 2022
Response from Manager on Sep 7, 2022
Hello Patricia, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

10/10 Excellent

Armando

Stayed 2 nights in May 2022
Response from Manager on Aug 29, 2022
Hello Armando, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

6/10 Okay

Leticia

Business traveler, Traveled with family
no elevator
Stayed 2 nights in May 2022
Response from Guest Relations Specialist on Jun 10, 2022
Thank you for taking the time to write this review and share your thoughts with us. This is not something to be taken lightly, and it has been forwarded to management for review. We place a high value on providing our guests with a safe and enjoyable experience, and we are deeply sorry that we fell short.We hope to earn your business on future trips so that you can see how we are constantly improving. We hope to see you again soon, and we appreciate your patience.

10/10 Excellent

MANUEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable.
Stayed 1 night in Apr 2022
Response from Manager on May 1, 2022
Hello MANUEL, It means so much to have earned your business. We appreciate the feedback regarding our room. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

HELEN

Disliked: Amenities
Seems a bit rundown. One night when I was there I couldn’t find parking because that property was sold out. The staff was kind however and allowed me to park in handicap which I really don’t like to do but it was the only alternative. The rooms for not clean daily unless requested.
Stayed 3 nights in Apr 2022
Response from Manager on Apr 30, 2022
Hello HELEN, Thank you for sharing your experience with us. We appreciate the input referring to our staff and also our parking. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 16, 2022
Hello Jane, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 Poor

Stephen

Liked: Staff & service, room comfort
Disliked: Cleanliness
Pretty awful hotel
I was checked into a handicap room, and I did not book and handicap room. The bathroom was disgusting, hair everywhere, the floors looked like they had not been cleaned in weeks, and the tub was dirty. The bedding was clean as far as i could see but it was all frayed and had loose strands all over. Overall it was just a bad experience. Should have just stayed in my car.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 12, 2022
Hello Stephen, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

8/10 Good

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were just fine
Stayed 2 nights in Mar 2022
Response from Manager on Apr 7, 2022
Hello Judy, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 3, 2022
Hello michael, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 Excellent

Illa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was awesome. The room was very comfortable and the service was great.
Stayed 2 nights in Feb 2022
Response from Manager on Feb 25, 2022
Thank you for your review and comments regarding our service and your insights regarding our room. Please do come see us again.

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Nice people.
Stayed 2 nights in Feb 2022
Response from Manager on Feb 23, 2022
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Manager on Mar 29, 2022
Hello Valerie, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant crew and hotel, clean and orderly. Coffee maker was not plugged in and the cord was stuck behind desk so we pulled it out and plugged it in. Heater filters were dirty so we washed them ourselves in the tub. Everything else was fine. We would go back if we go that way again.
Stayed 1 night in Dec 2021
Response from Manager on Dec 12, 2021
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of the surrounding landscape and town. The staff were very friendly.
Stayed 2 nights in Dec 2021
Response from Manager on Dec 12, 2021
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great. We were allowed to check in
Stayed 1 night in Nov 2021
Response from Manager on Nov 29, 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Manager on Feb 7, 2022
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Great hotel, great if you have a pet as well. Quiet rooms, easy parking, clean, perfect location.
Stayed 2 nights in Oct 2021
Response from Guest Relations Specialist on Oct 26, 2021
Hi, Christine. Your smile gives us the encouragement we need to keep going. We owe you a huge debt of gratitude for awarding us a perfect score! We'd be delighted to serve you again. Thank you so much.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot breakfast!
It took a while to find the hotel as the map location took us to a non-existent hotel on the west side of town instead of the east side. The room was spacious and having a hot breakfast is nice. Only issue is breakfast ended at 9am and the attendant started picking up the food at about 8:45am.
Stayed 2 nights in Oct 2021
Response from Manager on Oct 20, 2021
Thank you for your valuable opinion regarding our location and your insights regarding our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and the staff was very friendly. Pool was clean. There breakfast wad particularly great. First time I have ever eaten tamales for breakfast. They also had cheese and sausage biscuits, along with southern gravey and a waffle maker as well as the traditional cerials, bagels and fruit.
Stayed 2 nights in Oct 2021
Response from Manager on Oct 20, 2021
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Jess Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Facility at a Great Rate
This was a very good stay in a hotel that was well worth our money. The Comfort Inn had a great breakfast and great amenities.
Stayed 1 night in Oct 2021
Response from Manager on Oct 20, 2021
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Erik

Stayed 1 night in Sep 2021
Response from Manager on Sep 28, 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,