Garden

Reviews of Best Western Posada Royale Hotel & Suites

2.5 out of 5
Best Western Posada Royale Hotel & Suites
1775 Madera Rd, Simi Valley, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1007 reviews" "
Rating 8 - Good. 273 out of 1007 reviews" "
Rating 6 - Okay. 83 out of 1007 reviews" "
Rating 4 - Poor. 27 out of 1007 reviews" "
Rating 2 - Terrible. 31 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for Regan Library
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Hello Clarence!Thank you for taking the time to leave your review of our property during your stay! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was clean and relatively modernized. The staff was friendly, and my room was always made and cleaned every day. Whoever cleaned my room everyday did an outstanding job! I highly recommend this place and will definitely stay here again!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Hello Cynthia!Thank you for your detailed review of our property during your stay! I am happy to hear that our staff was able to take good care of you and that your room was always cleaned well. I will make sure to let our housekeeping staff know that they're all doing a wonderful job! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Qeren

Stayed 4 nights in Jan 2024
Response from General Manager on Mar 21, 2024
Hello Qeren!Thank you for your valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Holli, West Chester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there a few times and will again visiting Simi Valley. The staff is wonderful!
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Hello Holli!Thank you for taking the time to leave your valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I will make sure to keep the high level of standard we hold ourselves to to keep the property and our staff in tip-top shape! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Hello Autumn!Thank you for your time and feedback regarding your stay! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

2/10 Terrible

Camiel

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, so unbelievably loud at night- the walls are PAPER thin!! There was still trash in our room from previous guest. The hallways and stairwells were dirty and felt unsafe. So disappointed.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Hello Camiel!Thank you for your time and feedback regarding your stay. I sincerely apologize for any and all inconvenience caused during your stay. I will make sure to alert the proper departments of your concerns and get them corrected. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Jason

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is fine and usually where we stay when we visit Simi Valley. Showed up at check-in time and room still wasn’t ready. Had to wait additional 20 minutes for room to be cleaned and even then had no toilet paper and two towels for family of 4. Will probably stay there again due to lack of options but not the best of hotels
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Hello Jason!Thank you for taking the time to leave your feedback regarding your reservation. Upon further investigation, I see that you were checked into the property at 2:32 PM. Our standard check-in time is at 3 PM. We do our best to get rooms ready as quickly as possible but at times, we are limited to what we can do. I hope you understand. As far as the missing toilet paper, I apologize. I will make sure to let our housekeeping supervisor know of your concerns to have our housekeepers keep a better eye out. As for the towels, we put a set of two in all the rooms and because we gave you the first room that was available AND clean, we were not able to update the number of guests for the reservation. I apologize for the inconvenience. I will make sure to try and keep better tabs on your concerns and make each and every visit in the future a great one. Have a great day and we look forward to welcoming you back again

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Hello Juan!Thank you for your valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived lat night, too tired to carry bags up the stairs. We were reaccomidated with a lower level room which made it much easier for us.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Hello Lisa!Thank you for taking the time to leave your review of our property during your stay! I am happy to hear that our staff was able to take care of your request. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Maria dela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Hello Maria Dela!Thank you for your time and feedback regarding your stay! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great breakfast in an aging property. Good values.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Hello Bridget!Thank you for taking the time to leave your review of our property during your stay. I am happy to see that you were able to take advantage of our awesome breakfast. Hello Margaret!Thank you for your valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

marwan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Hello Marwan!Thank you for your feedback! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Leah

Traveled with family and small children, Business traveler, Traveled with family
Liked: Amenities
From the moment I walked in, I was greeted with smiles. Sun was very helpful and friendly! Overall great experience, everyone was happy, Javier went above and beyond on helping me find some good food. The next time I return I will definitely be staying here! Thank you 😊
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Hello Leah!Thank you for your detailed feedback regarding your stay! I am happy to see that our staff was able to take such good care of you! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Doris

The rooms were clean. Need updating The privacy curtain needs maintenance. Very quiet. An older hotel. Office staff were pleasant and helpful. Breakfast was excellent! Located in a nice area.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Hello Doris!Thank you for your detailed experience of your stay here with us! I will make sure to address all of your concerns for the future. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Al-Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Hello Al-Karim!Thank you for taking the time to leave your review of our property during your stay! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast. I can’t remember the last hotel I stayed at where they offered eggs to order.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Hello Mike!Thank you for your valuable feedback regarding your stay! I am happy to see that you were able to take advantage of our amazing breakfast! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Francisco

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Hello Francisco! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

tamer

Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Hello Tamer!Thank you for your time and feedback regarding your stay. I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Debora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Hello Debora!Thank you for your valuable feedback regarding your stay with us! I am happy to see that you enjoyed our property and that you thought our staff was friendly! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Denise

Stayed 3 nights in Jan 2024
Response from General Manager on Mar 21, 2024
Hello Denise!Thank you for your time and valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

katharina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, recommended great restaurant. Room was very nice.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Hello Katharina!Thank you for your time and honesty in your review of our property during your stay! I am happy to hear our staff was able to take good care of you and recommend good restaurants near our property! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

tonia, Manteca

Traveled with group
The two men at our check-in were AWESOME - so friendly and helpful. Our rooms were on the second floor (no elevator) and they happily honored our request for ground floor …
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Hello Tonia!Thank you for your valuable feedback regarding your stay! I am happy to hear that our staff were able to take good care of you! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Kurt

Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Hello Kurt!Thank you for taking the time to leave your review of our property during your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Hello Linda!Thank you for your feedback and time regarding your stay with us! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice area, easy and free parking, friendly helpful staff. Food not great and the stairs are difficult. Very nice people working there though.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Hello Robyn!Thank you for your time and honesty in your review of our property during your stay! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Alaura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 25, 2024
Hello Alaura!Thank you for your time and feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

6/10 Okay

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Hello Stuart!Thank you for your honesty in your review of our property! I sincerely apologize for any inconvenience caused during your stay. I hope to have another opportunity to accommodate you again if and when in the area so we can show you how awesome of a property we are. Have a great day and stay safe!

10/10 Excellent

Jill

Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Hello Jill!Thank you for your time and honesty in your review of our property during your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Hello William!Thank you for taking the time to leave your review of our property during your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Very satisfied and this was our second stay
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Tanya!Thank you for your time and feedback regarding your stay! Thank you for considering us for the second time around! I know there are many options and I sincerely appreciate the opportunity to accommodate. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Andrea!Thank you for your time and feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Courtney was very helpful and directed us to great options for activities and dining.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Michelle!Thank you for your feedback regarding your stay! I am happy to hear that Courtney was very helpful and able to help you out! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Bernard!Thank you for taking the time to leave your review of our property during your stay. I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were cooked to order omelets
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Hello Jane!Thank you for your feedback regarding your stay! I am happy to see that you enjoyed our breakfast. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Terrance

Liked: Cleanliness, amenities
Response from General Manager on Feb 9, 2024
Hello Terrance!Thank you for your valuable feedback regarding your stay! I am happy to see that you were able to enjoy your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Elizabeth D

Liked: Cleanliness, staff & service
Obviously, an old property. Good breakfast
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Hello Elizabeth D!Thank you for your time and honesty in your feedback. I am happy that you were able to enjoy our awesome breakfast. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Linda

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 25, 2024
Hello Linda!Thank you for taking the time to leave your feedback regarding your stay! I am happy to see that you enjoyed your stay with us. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Edilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Hello Edilberto!Thank you for your time and honesty in your review of our property during your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Walter

Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Hello Walter!Thank you for your feedback regarding your stay! I am happy to see that you enjoyed your stay. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and felt like a much fancier hotel than a BW. Rooms feel nice and comfortable. Free hit breakfast is a huge draw.
Response from General Manager on Dec 29, 2023
Hello Sara!Thank you for your valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The lighting in the room and the bathroom was inadequate.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Hello Joyce!Thank you for your feedback regarding your stay! I sincerely apologize for any inconvenience caused during your stay due to the lights in the room. I will make sure to let our maintenance supervisor know of your concerns and have them corrected! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

6/10 Okay

Alice

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A decent experience
The staff was super friendly and helpful, but the condition of the place left a little to be desired. They were painting and repairing the two rooms across from ours, so the smell hit us when the door opened. My husband wanted to work out but couldn’t access the gym (also across from us) so he had to go to the front desk to get someone to open it. Once inside, found that some of the equipment was broken. However, our room was large and comfortable, and the next morning’s breakfast service was plentiful—made to order omelets and burritos plus a buffet of eggs, meat, and waffles. Once this place is done, it will be quite nice.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Hello Alice!Thank you for your detailed review of our property during your stay! I will make sure to let our staff know that they are doing a wonderful job! I will also make sure to address each of your concerns while you are with us to make sure they are addressed for future visits and future guests as well. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Joselyn

Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Hello Joselyn!Thank you for your time and honesty in your review of our property during your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Hello Brenda!Thank you for taking the time to leave your review of our property during your stay. I appreciate the honesty! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

4/10 Poor

Alexia

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was nice, breakfast was ok, the property is dated and even though they renovated the room with new furniture, it wasn’t enough to cover the years of wear and tear on the doors, walls, bathroom. Walls are very thin, can easily hear ppl in th3 next room. Bedding, towels are thin and poor quality.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Hello Alexia!Thank you for your valuable feedback regarding your stay! I sincerely apologize for any inconvenience caused during your stay! We are always doing our best in order to make sure each and every guest has and leaves with a great experience. I apologize that we weren't able to accomplish that for you this time. I will make sure to use your feedback for future purchases of said materials. Thank you.

10/10 Excellent

Myrtle Elouise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Hello Myrtle Elouise!Thank you for your time and honesty in your feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Carol

Liked: Cleanliness, amenities
Amazing Rooms and Service. It’s my families Favored Hotel!
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 15, 2023
Hello Carol!Thank you for such high praise! We sincerely appreciate the feedback. Our entire staff all do their best to make sure every guest has and leaves with a great experience. I am happy to hear that we were able to accomplish that for you. I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revelation church visit
Clean friendly. Breakfast is basic but well worth it saves you a lot of money. Perfect for several days. I will stay here again
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Hello Latoya!Thank you for taking the time to leave your feedback regarding your stay! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Hello Mary!Thank you for your valuable feedback regarding your stay! I am happy to see that you enjoyed your stay with us! I look forward to being able to accommodate you again if and when in the area. Have a great day and stay safe!

6/10 Okay

Terry

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 12, 2023
Hello Terry!Thank you for your feedback regarding your stay! I apologize for any inconvenience caused during your stay. I would love to hear which parts made your stay not as great.