Ratings based on 139 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Students
by Matthew from Australia

Small, tidy hotel close to Sentosa and Vivo City

Posted Jul 2, 2014
Pros: The location!
Cons: The toilet wasn't in it's own room but in a glass cubicle shared with the shower. Expect everyone else in the room to know what you're doing in there.
Staff were friendly and helpful. The location is amazing, a 5 minute walk from Vivo City which has both a MRT station and the free Monorail to Sentosa.
3 out of 5
Recommended
for Everyone
by mamabella from philippines

Convenient

Posted May 22, 2014
Very close to vivo city and sentosa island, standard rooms, free wifi
4 out of 5
Recommended
for Everyone
by flo from western australia

easy access to everywhere...

Posted May 22, 2014
Pros: I like the food I like the layout of their pool
Cons: just the set up of their toilet and shower
Location: the shop is just across across the hotel is the cable car to Santosa the location is close to church too
walk across to the big shop access to get to the cable car to Santosa access to the public transport the hotel is near the church the hotel food is excellent
3 out of 5
by P from Canada

Wrong Choice

Posted May 11, 2014
Pros: The service is good and the air conditioning worked properly.
Cons: Cleanliness of the room needs to be improved.
Location: See comments above.
The hotel is in a poor location, unless your looking for highway accessibility, dockyards, traffic and a large shopping mall. The room was too small and poorly laid out, as there was no place to put your luggage, even for one person. Staff were very considerate and helpful and the mini bar was totally complimentary, which helped make up for the constant construction hammering. A nice spa is located immediately next door, so if your staying here you will need their services.
4 out of 5
Recommended
for Everyone
by Johnson Tan from Malaysia

Nice hotel just opposite of Vivo City Mall

Posted May 9, 2014
Pros: the service and the cleaniness
Cons: Room is too small
Location: Vivo City Mall, harbor front
Had a nice stay, only the room size is a bit small
4 out of 5
Recommended
for Everyone
by Marilyn from New Zealand

Bay Hotel

Posted May 6, 2014
Great location close to shopping and Sentosa Island. Good value for money. Comfortable beds and generally clean except more attention could be paid to cleaning the shower grouting. Also there was no room compendium or menu for room service. The menu was provided on request but not the compendium. This would be useful to know about tv, phone laundry services as well as transport links, restaurants, activities etc.. Two mugs but no glasses in the room. This hotel could lift its rating with just a bit more attention to detail in the room servicing area. Staff we encountered were very helpful and attentive and couldn't fault any of them. Shame the housekeeping area lets it down.
4 out of 5
Recommended
for Everyone
by Efren from Manila

Just across VIVO City, very near Sentosa Universal

Posted May 5, 2014
Pros: For the rate, with swimming pool and gym although compact.
Cons: sound proofing of rooms
Location: Just a short walking distance because very near shopping area and food stalls at Vivo City, Sentosa, Universal Studios
Convenient location but could be noisy inside room due to the busy highway just across the hotel
2 out of 5
by A verified traveler from Sydney

close to mrt and sentosa

Posted Apr 27, 2014
room way too small no space to walk next to bed let alone opening luggage. shower space was a corner which you had to stand sideways because of confined space. At least 3 dead mosquitoes on wall however location is good as its near mrt and sentosa
4 out of 5
Recommended
for Everyone
by Ivan from Singapore

Nice stay opposite Sentosa

Posted Feb 10, 2014
Pros: The balance of price & quality.
Cons: If only the standard room can be more spacious.
Location: Sentosa is just opposite & to stay next to it is indeed convenient.
The pool is indeed a nice thing to have for a hot weather like Singapore, as we swim almost daily to beat the heat. The customer service people are also helpful & outgoing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Is very convenient to the vivo shopping mall

Posted Feb 7, 2014
Well, the room is its very small compare to others but the hotel staff is very friendly and the location to sentosa island & shopping mall is very near !