Ratings based on 703 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by neville from geelong australia

Very nice hotel staff very helpful & polite.

Posted Apr 24, 2014
Pros: Convenient clean and good service all staff seemed helpful and polite.
Cons: Free wifi only available in foyer and club lounge although no drama makes foyer very busy with everyone playing with IT products.
Location: Shopping in close vicinity public transport bus, MRT close by and taxi at front door.
Position of hotel close to most things, staff are very pleasant we stayed in club room which allowed us to visit club lounge from 6 to 8 pm each night for nibbles and free drinks very nice area also inc breakfast. Would recommend this hotel to friends.
4 out of 5
Recommended
for Everyone
by James from Sydney, Australia

Nice hotel close to all the attractions

Posted Apr 22, 2014
Pros: Location, cleanliness of hotel and helpfulness of all staff.
Cons: Ordered room service which took over an hour to arrive without any forewarning by room service staff. Disappointing.
Location: Close to Clarke Quay, a number of malls, Orchard Road, Fullerton Bay and short trips to Sentosa and Marina Bay.
Stayed here for three nights at the end of a trip around Asia. Found the staff very helpful and the facilities decent. Walking distance to a lot of sights and attractions. Gym was decent and pool was clean.
4 out of 5
Recommended
for Everyone
by char from Singapore

close to orchard and cuty hall lrt

Posted Apr 22, 2014
Pros: location
Cons: staff could be friendlier
clean well maintained room... low floor though... breakfast buffet was ok
5 out of 5
Recommended
for Everyone
by Darky from gold coast Aust

excelent hotel

Posted Apr 17, 2014
Pros: Service excelent
Location: Singapore zoo best i've been too. Night bus tour was excelent with duck and hippo was a highlight including light show at gardens by the bay
Singapore was a great destination very clean and great attractions
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay in Singapore at the Carlton Hotel

Posted Apr 15, 2014
We were very please to see the hotel, It has a beautiful lobby, all marble and very impressive, so first impression was great. We went to check in and the staff was not very friendly, no smile, no welcome but ehhh, it doesn't really matter to me. We just thought it was a little bit cold. The room were very nice and clean with comfortable bed. What was impressive was the quality of the breakfast buffet for the next morning and also the concierge was nice. It was raining out and we went to see him for umbrellas which he politely gave us two. The drinks are very expensive ( paid 23$ Singapore dollars for a tiger beer) but it seems to be like that all over the city so we drank something else. Overall if was to go back I would definitely go back there. It was a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 15, 2014
Pros: Location
Enjoyed our stay, gym very nice, very good location.
3 out of 5
Recommended
for Everyone
by A from Montreal

Why is the lobby is full of people all the time?

Posted Apr 14, 2014
Pros: Nice and clean, well located, close to the MTR.
Cons: Free internet.
Location: Raffles Shopping centre and the MTR are close by.
Nice and clean hotel, well located, but why charge so much for internet? The lobby is always full of people , from 5:00am to 3:00am, checking their email and surfing the internet which is free there. I would pay a little extra and have access to the internet in the privacy of my room.
2 out of 5
by Ian from London

Overpriced; poor food

Posted Apr 9, 2014
Pros: Location, next to Raffles
Cons: Improve the quality of the food offering and stop charging outrageously high prices for mediocre wine. Stop charging for internet access
Location: Eat & drink at Raffles
Reception staff were helpful but other staff were arrogant
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 9, 2014
This location was just right for exploring the city. A wonderful breakfast fueled us up. The staff was helpful with all request.
4 out of 5
Recommended
for Business Travelers
by Brett from Melbourne

Business Hotel

Posted Apr 6, 2014
Pros: Executive Lounge Staff always friendly
Location: Close to Raffles City for shopping, and City Hall train station
I stay here regularly for business trips to singapore - good location