Ratings based on 864 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay in Singapore at the Carlton Hotel

Posted Apr 15, 2014
We were very please to see the hotel, It has a beautiful lobby, all marble and very impressive, so first impression was great. We went to check in and the staff was not very friendly, no smile, no welcome but ehhh, it doesn't really matter to me. We just thought it was a little bit cold. The room were very nice and clean with comfortable bed. What was impressive was the quality of the breakfast buffet for the next morning and also the concierge was nice. It was raining out and we went to see him for umbrellas which he politely gave us two. The drinks are very expensive ( paid 23$ Singapore dollars for a tiger beer) but it seems to be like that all over the city so we drank something else. Overall if was to go back I would definitely go back there. It was a great stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 15, 2014
Pros: Location
Enjoyed our stay, gym very nice, very good location.
3 out of 5
Recommended
for Everyone
by A from Montreal

Why is the lobby is full of people all the time?

Posted Apr 14, 2014
Pros: Nice and clean, well located, close to the MTR.
Cons: Free internet.
Location: Raffles Shopping centre and the MTR are close by.
Nice and clean hotel, well located, but why charge so much for internet? The lobby is always full of people , from 5:00am to 3:00am, checking their email and surfing the internet which is free there. I would pay a little extra and have access to the internet in the privacy of my room.
2 out of 5
by Ian from London

Overpriced; poor food

Posted Apr 9, 2014
Pros: Location, next to Raffles
Cons: Improve the quality of the food offering and stop charging outrageously high prices for mediocre wine. Stop charging for internet access
Location: Eat & drink at Raffles
Reception staff were helpful but other staff were arrogant
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 9, 2014
This location was just right for exploring the city. A wonderful breakfast fueled us up. The staff was helpful with all request.
4 out of 5
Recommended
for Business Travelers
by Brett from Melbourne

Business Hotel

Posted Apr 6, 2014
Pros: Executive Lounge Staff always friendly
Location: Close to Raffles City for shopping, and City Hall train station
I stay here regularly for business trips to singapore - good location
4 out of 5
Recommended
for Everyone
by Traveler from Alberta, Canada

Convenient

Posted Apr 3, 2014
Cons: It would be nice if complementary in-room Wi-Fi could be included in the room rate.
This hotel is conveniently located to most of the things we wanted to see and do. We used the Hop-on Hop-Off bus to get around, and the stop was close to this hotel. It is also close to a lot of the sights you may want to see while in Singapore. The hotel staff was very helpful, and made our check-in and check-out easy and seamless. They also assisted with any questions we had, as well as ordering a taxi for our trip to the airport on our checkout. The room was comfortable, however, as our room had a door to allow it to be "adjoined" to the room next door, we found the noise of the adjoining room carried to our room - and we found that next door there was a couple with 5 children, so the noise levels in the evening and in the early morning could be a bit loud. As Wi-Fi was not included in your room, we made use of the public Wi-Fi in the lobby, and if you moved around you eventually found the best place to sit to get the best reception.
5 out of 5
Recommended
for Everyone
by Lisa from Brisbane, Australia

Wonderful staff, excellent location.

Posted Apr 3, 2014
Pros: Amazing staff that provide exceptional service. Hotel is within close proximity to many Singapore attractions, MRT stations and shopping centres.
Cons: Dinner buffet contained mostly seafood or oyster sauce in dishes. Would be good if they added a few more options for people allergic to seafood.
Location: Walking distance to many Singapore attractions - Raffles, museum, waterfront, Bugis markets, Kampong Glam, MRT stations and numerous shopping centres.
The staff at Carlton Hotel were fantastic and went above and beyond our expectations of service. We had to extend our stay unexpectedly and staff were more than accommodating to our needs and made our stressful situation a lot easier. The Duty Manager showed genuine concern for our situation and did everything he could to ensure we were looked after including arranging an accommodation package, offering late check out, helping us book new flights using the hotel business center and providing appropriate documentation for travel insurance. I highly recommend Carlton Hotel to anyone travelling to Singapore for business or holiday. Rooms were clean and comfortable and service couldn't be better. Hotel is in a great location, close to MRT transport, shopping centers and within walking distance of many Singapore attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Raffles and shopping

Posted Apr 1, 2014
Smooth and quick checkin. Front staff were very pleasant and helpful. Room was of a good size and very comfortable.
5 out of 5
Recommended
for Everyone
by Jacky from Australia

Aussie in Singapore

Posted Mar 31, 2014
Pros: Its clean, service was great, and its close to everything, MRT, shops and can catch cabs to places and won't break the bank.
Location: close to Sand Marina bay, garden by the bay, orchard rd, china town, clark que, zoo was easy take MRT to AngMoKai and a 138 bus will take you to it.
I was very happy with the service, we were lucky that we got upgraded to the new wing of the hotel, its much nicer. It was close to the MRT station (City Hall). We caught one from the airport to the hotel. the Hotel is opposite the Raffle City shopping center. The staff was very helpful and friendly.