Upon arriving, there is no one to assist with bringing in luggage. Once we went to check-in there was only one person working the front desk with several people waiting in line and others using the self check-in. The self check-in would be great, if it did not require staff badging. As mentioned before, there was only one person at the counter and he was trying to put out other fires. It would be good to have 2 people at the counter or a dedicated person to the self checkin to help streamline things. From the outside and the lobby, the hotel seems fine. However, once we got to our rooms it’s a different story. My family shared connecting rooms. The interior is old, furniture is old, the AC struggled to maintain the desired temperature. There was a cigarette smell coming from the vents. Amenities are self serve.
The location of the hotel is great, it’s located next to a shopping center with many food options and shopping options. It is easy to walk to hawker centers as well as other tourist attractions.
Although the location was great, it is not enough for us to stay at this hotel again.