Ratings based on 211 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Melbourne
Amazing Focus on Customer ServicePosted Sep 16, 2014
My wife and I recently stayed at the Hilton Singapore for the last two nights of our honeymoon. The staff were fantastic in ensuring that we had a pleasant stay at the hotel. There was a slight incident regarding room cleanliness however this was quickly rectified and we were offered an upgraded room. Cannot fault the staff; we will be returning for sure.
by A verified traveler
Great location on orchard rdPosted Aug 6, 2014
Hotel particularly bathroom is tired.Needs major refurb.
for Everyoneby A verified traveler from Brisbane
Feeling specialPosted Aug 3, 2014
Pros: It seemed to be a priority for everyone, no matter what their job was, to make certain to help me whenever possible.
Cons: I had hoped to use the pool but it was closed and I couldn't see any notice as to why and when it was going to be re-opened.
Location: Close to everything. Right on Orchard Road. Nearby is a Hop On Hop Off stop. MRT station nearby. Hotel is just perfectly located.
From the moment I arrived at the hotel - late at night - I was made to feel welcome. What was even more enjoyable was the delightful elephant that the room cleaner had made and left in my room with a note hoping I was enjoying my stay! Absolutely wonderful. Looking forward to staying again.
by A verified traveler from New York
Not a great Hilton experiencePosted Jul 15, 2014
Cons: Service needs to be improved.
Hotel staff was not that good. Wifi is not available with booking, thats quite usual for the US. Breakfast was not that great, not many good options. Service at breakfast was terrible. Service to get a cab was terrible.
by A verified traveler
convenient to the cityPosted May 13, 2014
Cons: Hotel rooms
Location: Botanical gardens within walking distance. Situated in orchard road which was very convenient.
Convenient. Hotel rooms very tired and bathrooms need to be refurbished. Customer service on the executive floor was of a very high standard.
for Business Travelersby vivek mishra from noida
good stayPosted Feb 21, 2014 on Hotels.com
for Everyoneby shadis from saudi atabia
Excellent option to stay on Orchard RdPosted Jan 26, 2014
Great staff. Very welcoming Nice gallery walk
for Business Travelersby Kelvin from Rhode Island, USA
Low Value for such High CostPosted Jan 24, 2014 on Hotels.com
Poor customer service, aging facility and definitely not a value for the money. Location is A+ but that is about all this is going this Hilton. I would be a non-repeat to this hotel for me.
for Everyoneby Allison from Toronto, ON, Canada
Perfect Location and Comfortable stay!Posted Jan 9, 2014
This hotel was situated right in the heart of Orchard road, close to everything. It was the perfect location. The rooms were comfortable and clean. The service was excellent. I definitely recommend this hotel.
Recommendedby Joss from Melbourne, Australia
No free wifi!Posted Jan 5, 2014 on Hotels.com
The location on Orchard Road is very convenient and the hotel has a good selection of restaurants, a well-equipped gym and a pleasant pool area. The room was comfortable enough but quite small, given the price. However, my biggest complaint is that guests are expected to pay extra for wifi in their rooms. It is free in public areas, but, really, in this day and age and it being a 5-star hotel, this is ridiculous and very annoying. It puts me off using Hilton. Another complaint - their Glow Juice Bar and Café is shockingly over-priced- $22 for a very average panini with a few veggies and a tiny bit of cheese!