Ratings based on 196 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Mussa from UK
Good location but no so nice HotelPosted Dec 9, 2013
Cons: Staff training to understand Customer needs and perhaps a little less process but more welcome personal touch would go a long way
Location: Orchard rd Shopping and vibrant street life till late.
As frequent traveller to Singapore opted on this occasion to stay at Hilton on account of fantastic positive experiance with the Hilton branded Hotels in China. Regrettably the Hilton Singapore was very disappointing, the staff not very welcoming which is not the Singapore way, requested a quite only to be given the noisiest area along side the air con units outside. (avoid 1102) As frequenter of Hotels for about 90 days a year for business clearly understand off days on occasion for the best Hotels regrettably - Orchard rd Hilton seems more inherent with Staff issues and trading on brand loyalty- Pity...
for Everyoneby Mike from Sydney
Very Pleasant StayPosted Nov 28, 2013
Pros: Location Pleasant staff Added benefits for HHonors members
Cons: On my 1st visit to the Executive Lounge I was confronted with the question"Can I help you?" If you want to vet straying guest, ask for my room no
Location: Plenty of shopping Malls along Orchard Rd. Designer clothes, and food halls. Lucky Plaza diagonally opposite sells most things and is downmarket.
The hotel is well located along Orchard Road, in the heart of the shopping street. There is the MRT within a very short walk, making it convenient to get to anywhere serviced by it. The check in was a pleasant event as the reception staff at the front desk was very helpful and professional. We were advised of the added benefits of our Hilton Diamond status and upgraded to a Club room. This included late checkout, complimentary breakfast, afternoon tea and drinks at the lounge level. The bedroom was large with a comfortable king bed. There was a bowl of fruit and daily complimentary water. Large functional in room safe, iron, ironing board, mini bar and coffee and tea making facilities. Wifi - complimentary in the public area. The bath room consisted of a toilet and a bath with shower. There was plenty of hot water with a good flow. Toiletries were of good quality and consisted of the usual shampoo, conditioner, body lotion, toothbrush and paste, razor, comb, nail file etc. WiFi Complimentary in the public area. Free in room to Hilton HHonors members. Executive. Lounge This had been recently renovated.The food was good and the selection varied from day to day. Concierge staff were also very pleasant and helpful.
for Everyoneby A verified traveler
Central locationPosted Nov 24, 2013
A very nice place to stay. Central location and close to all amenities.
for Everyoneby Suneel from Mandurah W.A.
perfect locationPosted Nov 23, 2013
Cons: Rooms are looking tired, and possibly showers instead of shower over the bath.
Location: Close to shopping and all the amenities of Orchard Road
3rd stay in 2yrs, and the location of the hotel on Orchard Road, combined with the friendly helpful staff are excellent as always.
for Business Travelersby Charles from Guatemala
DatedPosted Nov 22, 2013
Pros: Its location
Cons: Room service, the gym, wifi, front desk attention
Location: ION Shopping centre, Wisma Shopping Centre, Orchard Rd shops, all sorts of restaurants.
The hotel is superbly located along Orchard Rd, and only a block away from the ION, and most of the good shopping and restaurant area, including the top brand shopping arcade within the building (Lanvin, Mulberry, Missoni, et al) Sadly, it is quite dated for the rates it charges. Rooms are smallish and service is ok, if you crack a whip. Otherwise, its absolutely mediocre. They gym/spa area is a time capsule out of the 80's and the attention there is also poor. The showers did not work properly and only one of them had hot water (a string of water!). While all of these are possible hiccups in a hotel, and I understand it. It is not something you'd like to experience if you're paying $300+/night.
for Everyoneby mike from sydney
BeddingPosted Nov 21, 2013
We only made one request and that was for a double bed The staff , despite our entreaties were adamant that despite the size of the Hilton it could only provide 2 singles We also learnt on our arrival that there had been a serious outbreak of Dengue fever in the Orchard area but found no advice re its existence throughout the Hilton
for Everyoneby A verified traveler
Posted Nov 18, 2013
Cons: Cleaness of the Bathroom
for Everyoneby A verified traveler from Sunnyvale, CA
Singapore HiltonPosted Nov 8, 2013
Pros: The room was clean, comfortable, and well supplied. The housekeeping was excellent.
Cons: We experienced no problems, and really didn't encounter anything that needed improvement.
Location: This hotel is in the middle of a fantastic up scale shopping area. Walking around here was not a problem. We were also very close to the metro.
Beautiful hotel in the middle of shopping. Courteous and helpful staff, excellent restaurants.
for Everyoneby Fan from uk,
Stayed here following Grand PrixPosted Oct 4, 2013
Pros: Ok at best
Cons: Getting Wi Fi into rooms would improve
Location: Prefer coast. Eat drink
Hotel location is ok near subway and shopping Main problem is the lack of Wi Fi in rooms Guests have to use Wi Fi in the lobby's Poor quality due the number of guests
for Everyoneby Saz from Brisbane
Good for a shop-overPosted Sep 30, 2013
The cheaper rooms are pretty standard but the food is good and service friendly. Great location for shopping if you want to be on Orchard Rd.