NuVe Family | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Hotel Nuve

3 out of 5
Hotel Nuve
9 - 11A Jalan Pinang, Bugis, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 95 out of 588 reviews" "
Rating 8 - Good. 240 out of 588 reviews" "
Rating 6 - Okay. 171 out of 588 reviews" "
Rating 4 - Poor. 55 out of 588 reviews" "
Rating 2 - Terrible. 27 out of 588 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

JUN, Carmel

Disliked: Cleanliness, property conditions & facilities
water pressure is quite low, toilet doesn’t flush
Stayed 1 night in Feb 2024
Response from Hotel NuVe on Feb 18, 2024
Dear Jun,Thank you for sharing your feedback with us. We have duly noted it after your check out and have promptly adjusted the water pressure for your room to a higher level earlier on. It would have been more helpful if we were being informed of it during your stay with us, so we could have the opportunity to enhance your stay experience.

2/10 Terrible

rajendiram

Stayed 1 night in Jan 2024
Response from Ally Yeo on Jan 24, 2024
Dear Mr. Rajendiram,Thank you for taking the time to provide us with your review. We would appreciate if you could share with us more regarding the rating in order for us to improve on the necessary areas and to create a more memorable stay for our future guests. Your review is valuable to us, therefore we appreciate you to email the details to ally.yeo@hotelnuve.com.Once again, thank you for your recent stay and we hope to hear from you soon.We wish you a pleasant days ahead.Best regards,Ally YeoHotel Manager

8/10 Good

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Mageswari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Retna was helpful. A very convenient location. Fuss free check in and out.
Stayed 1 night in Oct 2023
Response from Hotel Nuve on Oct 16, 2023
Thank you for staying with us. We have convey your compliment to Ratna, It has put a smile on her face. Thank you once again and hope to see you again in the near future.

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Compact, not like the photos or worth the price!
We stayed here for 8 nights, but only chose the hotel because the one we booked had a security/scam alert 3 weeks out and we had to switch. We went during the week before the Singapore F1, so everything was up in price, but at nearly $280 per night, it was definitely not worth the price. The room was compact, functional, and it worked okay because we weren’t in the room very often. But overall disappointing and we would not choose to stay there again unless it was for 1 night. The pros: 1. Location - so easy for MRT/Bus, right near Arab Street and was super safe. Despite having a nightclub across the road, and surrounded by hostels, we never heard anything. 2. The friendly staff - we were greeted every day, and they were super helpful. 3. Free mini bar - this was restocked daily. 4. Air con - thought this had to run all day/night, and if it was turned off, the room became so hot after about 5 minutes. The cons: Everything else!! 1. Nothing like the photos, we were in a Basic room, but even the photos on the website did not represent the actual room. We didn’t realise the shower was over the toilet, it was so compact and water just went everywhere. 2. Lack of storage 3. Mould in the bathroom 4. Only 1 towel per person (though we could try and get towels upon request if they had any at the front counter) 5. Hot water went cold after about 3 minutes in the shower 6. The bed was up against the wall so one of us had to crawl in and out of bed.
“Private bathroom” was smaller than a normal toilet. When we were in the shower, the water went everywhere, and you had to wipe everything down after with the 1 towel they provided per person.
There was mould underneath the shower caddy, and mould on the roof. Not ventilation at all.
Stayed 8 nights in Sep 2023
Response from Hotel Nuve on Oct 6, 2023
Thank you for your feedback. The rates for F1 period were very high across Singapore. I enjoyed talking to you everyday and it sadden me that you did not mentioned any of your feedback to me. We could have rectified the problem and try to make your stay better. We apologise for any inconvenience caused.Have a wonderful weekends.

6/10 Okay

Alexandra

Liked: Staff & service
Great service from the friendly staff they are wonderful. Sadly the hotel facilities are quite run down and the rooms are very noisey as the hotel is just down the road from a mosque. Rooms are very small, and not many have windows. Not much space to unpack a suitcase and no desk space if you plan to do some work. Terrace is not particularly nice either. Carpets could do with a thorough clean. Mini bar was well stocked and complimentary and water dispenser was a great touch.
Stayed 4 nights in Aug 2023
Response from Ratna on Sep 2, 2023
Dear Alexandra,Thank you for the time to drop us your feedback.We will definitely see how we can improve on making the hotel more comfortable for our guests.We look forward to host you again in the near future!

10/10 Excellent

Ana, Portland

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved staying at The NuVe hotel, great location, easy acess for everything. Staff is friendly dou specially Ratna from front desk. We strongly recommend it. We will be back
Stayed 1 night in Aug 2023
Response from Ratna on Sep 2, 2023
Dear Ana,Thank you so much for your kind words. It is what motivate us to do even better!Please come back again!

8/10 Good

Olive

Traveled with family
Liked: Staff & service
Staff are nice and helpful. The environment of the hotel and room are fair. The location is very good. If there is no window in the room, it's better to indicate in the description on the booking platform. For some reason, I feel not good in a completely close area. I was so surprise to find it out when I open the door.
Stayed 3 nights in Aug 2023
Response from Ratna on Sep 2, 2023
Dear Olive,Thank you for your kind review! we are happy to know that you enjoyed your stay with us. There is mention of the room description on all our booking platform, but thank you for the suggestion, we will see how we can make it more prominent.We hope to see you back again soon!

6/10 Okay

Rahmatnor

Stayed 10 nights in Jul 2023
Response from Ratna on Aug 21, 2023
Dear Rahmatnor,Thank you for your review. It seems like we barely met your expectations. We would love to hear more from you as to how we can improve. Thank you once again!

8/10 Good

winnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Ratna on Aug 21, 2023
Dear Winnie,Thank you for letting us know that you enjoyed your stay with us as much as we love having you.We hope to see you back again soon!

10/10 Excellent

Marilyn

Stayed 1 night in Jul 2023
Response from Ratna on Aug 10, 2023
Dear Marilyn,Thank you for your awesome review. We are thrill to know that we have served you well and we look forward to see you house you again real soon!

10/10 Excellent

Gokul

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing more to add. Enjoyed the stay.
Stayed 5 nights in May 2023
Response from Hotel Nuve on May 21, 2023
Thank you for your wonderful rating. We are delighted that you have enjoyed your stay with us. Hope to see you again in the near future

8/10 Good

Mohammad Foysal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very average
Stayed 1 night in May 2023
Response from Hotel Nuve on May 21, 2023
Thank you for your review. Have a wonderful weekends

8/10 Good

Carlo, Simi Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small & compact but functional. Staff were very nice & free hot/cold water to drink (dispenser) also they give you free juice & sodas in the fridge. Very quiet area close to the mosque w/ fast, ready local Arab food around the area. Good water pressure & nice rooftop if you wanna relax or shower in the rain!
Stayed 3 nights in Apr 2023
Response from Ratna on May 1, 2023
Thank you for letting us know that we have served you well and definitely motivate us to do even better!We hope to see you again on your next trip to Singapore. Till then!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ratna on Apr 17, 2023
Dear Guest,We are sorry to know that we have not met your expectations. Kindly write to us at contact@hotelnuve.com to share with us on areas we can improve on.Again, we are sorry that we have disappoint and we hope to get another chance to serve you better on your next visit.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The anti-marina bay sands
The walls were paper thin, we were able to hear others snoring. Had leftover snacks from previous people and the coffee cups were still dirty. There were stains on the bed sheets. Instead of fixing a hole in the bathroom, there was shoddy patch work. The rooms were much smaller than those in the pictures.
Stayed 2 nights in Dec 2022
Response from Hotel Nuve on Dec 29, 2022
Thank you for your feedback. It is much appreciated.

2/10 Terrible

Fiona

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff showed no flexibility or empathy for their customers, not to mention unhelpful. Our flight got cancelled 24 hours to departure, so we could not fly to Singapore thus could not check into the accommodation. Reached out to the hotel who repeatedly stated that the booking was non-refundable, which I do understand however, should there not be some level of flexibility given we could not get into the country? The cancelled flight was completely out of my control and it was stressful enough trying to find alternative flights home, let alone dealing with inconsiderate hotel staff refunding to refund the full payment we had made. It was not the fact that I had simply changed my mind, I physically could not fly into the country to check in. In this post covid era where lockdowns and cancelled flights are increasingly common, there needs to be some consideration given on case by case scenarios, rather than a blanket statement of 'you booked a non-refundable room'. The Formula 1 Racing was also on that weekend, therefore it was highly likely that they resold our room after we advised we could not check in, whilst also withholding our payment for the same room. Double payment for 1 room. Well done. The hotel staff also tried to palm us of to Expedia, telling us to seek a refund through Expedia instead. However Expedia staff were more than efficient in trying to resolve this and coordinate with the hotel to get us a refund. The resistance was all coming from hotel level.
Stayed 2 nights in Sep 2022

2/10 Terrible

Kate

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst hotels I've ever stayed in. The room was tiny and freezing, the aircon couldn't be turned off, I slept in all my clothes. The room had no soundproofing and was opposite a nightclub with no soundproofing, it was impossible to sleep. Utterly miserable.
Stayed 1 night in Sep 2022
Response from Hotel Nuve on Oct 5, 2022
Thank you for your feedback. There is a switch off, adjust temperature button for the aircon. Our front desk staff will be very happy to assist you. There is also an earplug provided for guest who is a light sleeper. We apologised for any inconvenience caused during your stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Hotel Nuve on Sep 24, 2022
Thank you for your wonderful rating. We are very happy to know that you have enjoyed your stay with us. Hope to see you again in the near future

8/10 Good

chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is a good hotel, good location and friendly staff, would recommend,
Stayed 3 nights in Sep 2022
Response from Hotel Nuve on Sep 15, 2022
We are glad you have enjoyed your stay with us. We hope to see you again in the near future. Thank you

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jul 2022
Response from Nuve Group on Jul 21, 2022
Thank you for your rating. We hope you have a wonderful day

8/10 Good

karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small, like most in Singapore, but very clean and updated. We had connecting rooms with 2 baths. So really nice. The location is close to train stations and food options (about 15min. walk). We walked everywhere or took the train. We were out all day, so no need for fancy hotel. A nice stay.
Stayed 3 nights in Jun 2022
Response from Hotel Nuve on Jul 7, 2022
Thank you for your review. We are glad you had enjoyed your stay with us. We hope to welcome you back in the near future. Thank you.

10/10 Excellent

Shaadan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Hotel Nuve on Jan 9, 2022
Thank you for the wonderful rating. Happy New Year

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was a happy moment when we arrived at the hotel...we even upgraded to a bigger room bcos the room we booked was quite small...everything went well until a mishap came upon us...to be very careful when using the toilet...the floor was slippery...I slipped & fell...just a precaution to take note...especially if u come with small children... Nonetheless...the bed in the room was comfortable...I had a good rest... Just to convey my thanks to the auntie cleaner we met when we arrived at the hotel...she was very warm welcoming us...thank u.
Stayed 2 nights in Dec 2021
Response from Hotel Nuve on Jan 9, 2022
Thank you for staying with us. Thank you for your feedback with regards to the slippery floor..Rest assured corrective measure will be inplace where needed. Please be careful and take care of yourself. We wish you a Happy New Year.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Nuve on Jul 31, 2021
Thank you for your rating. It is much appreciated.

6/10 Okay

Stevenson kok tin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
That is no welcome drink or mineral water at the hotel! Television not working well
Stayed 1 night in Jan 2021
Response from Nuve Team on Jan 17, 2021
Thank you for staying with us. I have shared your feedback with the team. As we support CSR we do not provide water bottles in the room however there is water dispenser for guest to enjoy unlimited drinks anytime of the day/night. We hope you have a nice weekend.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Hotel Nuve Team on Aug 17, 2020
Thank you for your rating. It is very much appreciated.

4/10 Poor

Laava

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Musky mouldy room :(
Was really super disappointed with their room. The room had a super musky mouldy smell that got into our heads & lingered on our clothes after a while. It wasn't a pleasant experience as there were many cobwebs on the headboard. We also killed 2 spiders in our few hours of stay there. The room was ultra small for the price paid. The toilet was ultra small but had a bidet, so one plus point. Also, the front desk lady was super nice! Overall we're quite displeased with the room, highly doubt we'll return :(
Stayed 1 night in Aug 2020
Response from Hotel Nuve Team on Aug 17, 2020
Thank you for your feedback. It was regretful to hear you had an unpleasant stay with us. I have spoken to the housekeeping team and corrective measure has been placed. thank you very much and stay safe.

10/10 Excellent

Nur Saadiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ratna on Aug 5, 2020
Thank you so much for your rating. We are delighted you have enjoyed your stay with us. We hope to see you again soon.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it
Stayed 1 night in Jul 2020
Response from Hotel Nuve Team on Aug 4, 2020
Thank you for your feedback

8/10 Good

Jooi Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. No windows.
Stayed 1 night in Mar 2020
Response from Ratna on Mar 28, 2020
Thank you for staying with us. Hope to see you again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good to walk around Area. And Helpful friendly staff
Stayed 2 nights in Jan 2020
Response from Khai on Jan 26, 2020
Thank you for the wonderful feedback. We really appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Ratna on Dec 16, 2019
Thank you so much for the very kind review! We are delighted to know that we have served you well. We hope to see you back again real soon!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect service
Stayed 2 nights in Nov 2019
Response from Ratna on Dec 16, 2019
Thank you so much for the very kind words! It meant a lot to us. Looking forward to your next stay with us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely great value for money. Location was superb! Having an ensuite was a definite plus point.
Stayed 1 night in Dec 2019
Response from Ratna on Dec 7, 2019
Thank you so much for a 5* rating. We a re glad that you have enjoyed your stay with us. We hope to see you again in the near future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very strategic, especially for Muslims. Halal food just walking distance.
Stayed 1 night in Nov 2019
Response from Ratna on Dec 3, 2019
We are delighted you have enjoyed your stay with us and find the location favorable to you. We hope to see you again in the near future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Hot shower facilities need to be improved. Water turns cold in a short while.
Stayed 3 nights in Nov 2019
Response from Ratna on Nov 27, 2019
Thank you for your feedback. It's very much appreciated.

10/10 Excellent

CONOR

Stayed 3 nights in Nov 2019
Response from Khairul on Feb 26, 2020
Thank you for staying with us at Hotel Nuve Bugis, We appreciate your feedbacks. Thank you

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Ratna on Oct 23, 2019
We are glad you have enjoyed your stay with us. We hope to see you again in the near future

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Don't trust the photo. Room was crappy and not like the photo I saw when booking.
Stayed 1 night in Oct 2019
Response from Ratna on Oct 4, 2019
It is disappointing to hear that you did not enjoy your stay with us and that you found the room not up to your expectation.Hotel Nuve was converted from the original historical shop houses, thus, the size of our rooms is determined by the existing structure of the building. The rooms are designed to be compact and functional. Nevertheless, we greatly appreciate the time you took to share your feedback and we do hope to have another opportunity to serve you again.

6/10 Okay

Patrick

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Waty on Oct 1, 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel 2 blocks from mrt station. Reception staff were outstanding and great attitude and eager to help. Room was clean and bathroom quite new . Food places within 1 min walk and lots of good food. Only downside is there nightclub/ karaoke bar right opposite my room which goes to early hours didn’t really worry me cause I was up anyway getting home. Would probably pev some people off. Overall for the price it’s a great place . I’ll stay again
Stayed 5 nights in Sep 2019
Response from Ratna on Sep 27, 2019
Thank you for your wonderful reviews. I have shared your compliments with the team and put a smile on their faces. Thank you for feedback. I have shared your feedback with the higher management. Hope to see you again in the near future.

2/10 Terrible

Shawn

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not value for money
Tiny room, no windows, expensive. Made it up with good service at front desk
Stayed 1 night in Sep 2019
Response from Ratna on Sep 27, 2019
Dear Mr Shawn, Thank you for your feedback. We very much appreciate it. On a happy note, I am glad the team has made your stay a pleasant one. Thank you

2/10 Terrible

Verified traveler

Stayed 3 nights in Sep 2019
Response from Ratna on Sep 10, 2019
Dear Value Guest, We are truly sorry to hear that your stay with us was a disappointment. Please be assured that we always work towards improvements. Guests are our priority and we are sorry to hear that you felt otherwise during your stay with us. We do hope to welcome you back again in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice with helpful staff. Was taken aback by small room size but gather this is normal in Singapore.
Stayed 1 night in Aug 2019
Response from Waty on Sep 8, 2019
Dear Mr. Chris, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel NuVe @ Bugis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Waty Guest Relations Officer

4/10 Poor

prasanna

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
We are not happy when we are staying in this hotel , every small room , not value for $700 days×4, aircon really wast whole night the room feel hot & the breakfast also Same they giving some vouchers we need walk few mins to the local restaurant, food is limited and not nice so for we not happy overall.....
Stayed 4 nights in Aug 2019
Response from Waty on Sep 8, 2019
Dear Mr. Prasanna, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel NuVe @ Bugis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Waty Guest Relations Officer

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Hidayu on Aug 29, 2019
Thank you so much for letting us know that we have served you well! We hope to see you back with us in the near future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest service was amazing. The check in process went very smoothly and the employees were so helpful and welcoming. The room was clean and the bathroom was very clean as well. Everything felt clean from the bed sheets to the towels to the sink and counters. The area was nice as well. A short walk from Bugis station. The area has a beautiful mosque and great local food. One comment was that our room did not have a window. I thought there would be one from one of the pictures but ours did not have a window. There was skylight that let in some natural light. But overall it was not a big deal since the room did not feel claustrophobic at all. Just something to consider if you expect a window. Overall I would recommend this place to everyone.
Stayed 2 nights in Aug 2019
Response from Ally Yeo on Aug 19, 2019
Dear Valued Guest, Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, NuVe Group

8/10 Good

Ka Chun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ally Yeo on Aug 5, 2019
Dear Valued Guest, Thank you for your wonderful rating. It is always a pleasure to know that our guest enjoyed their stay with us. We hope your next visit will be as pleasant as the previous one. Warm regards, Ally Yeo Hotel Manager

8/10 Good

Lee

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location close to MRT. Staff assist with taxi transfer to airport. Good cheap transit hotel. Bathroom wasn’t the cleanest but ok. Water bottles in the room would be a welcome addition. Thanks
Stayed 1 night in Jul 2019
Response from Hidayu on Jul 8, 2019
Dear Lee, Thank you for the feedback! We are happy to learn that you are happy with the stay. We have also informed housekeeping on the area that need improvement. We hope to see you back again soon!