Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
96% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

IBIS兩日

Posted Apr 3, 2015 on Hotels
飯店大廳很氣派、房間很乾淨,服務人員態度不錯, 廁所小小的但很乾淨,水量夠大~~ 不過雖有免費WIFI但是要求輸入很多個人資料, 最後放棄~~因為給的很不誠意 交通方面不是很方便~接駁車的時間比較少 不過到捷運站公車還蠻多到捷運站,計程車不是很好叫 但可請飯店協助叫車~~
Comment from Hotel Management
Jun 13, 2015 by Jessica Uekermann, Hotel Management
Dear Guest, Thank you for choosing to stay with us and appreciate taking your time to share your review. We are glad to read that you have enjoyed the clean feature of the hotel. We have noted on your suggestion of more frequent shuttle service timing and we are in the process of changing this for our guests' convenience. However we would appreciate if you could clarify on the wifi log on as the hotel wifi log-in does not require any other information than the registered room number and surname. We hope your trip in Singapore was enjoyable and look forward to welcoming you again. Sincerely, Chris Yang Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Schönes hotel mit relativ zentraler lage

Posted Mar 29, 2015
Cons: Pool?
Sehr schönes hotel in singapur. Freundliches personal und relativ gute lage. Eine Waschmaschine kann auch genutzt werden ist aber relativ kostspielig. Dss Personal war stetd freundlich.
Comment from Hotel Management
Apr 1, 2015 by Chris Yang, Hotel Management
Dear Andy, Thank you for taking time to share your review with us regarding your stay. We are glad that you have enjoyed and thank you for your compliment and recognition to our friendly staffs. I am sure this will serve as a great motivation for our staffs to continue with the great service to our hotel guests. We thank you for your wonderful review once again and look forward to welcoming you again. Sincerely, Chris Yang Front Office Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

まぁまぁ

Posted Mar 29, 2015 on Hotels
シンガポールなので、高いのは致し方ない・・・。歯磨きセットぐらいは部屋に置いてても良いのではないかと・・・。周辺の環境は、ショッピングセンターも食べ物屋も 近くにあり、便利。
Comment from Hotel Management
Jun 6, 2015 by Jessica Uekermann, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us and we are glad to receive an wonderful review. We appreciate your time and look forward to welcoming you again for your next visit to Singapore. Sincerely, Chris Yang Front Office Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 26, 2015 on Hotels
Comment from Hotel Management
Jun 13, 2015 by Jessica Uekermann, Hotel Management
Dear Guest, Thank you for taking your time to share rating with us. We appreciate staying with us and hope to welcome you again soon. Sincerely, Chris Yang Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler

價格相宜的酒店

Posted Mar 19, 2015 on Hotels
酒店往地鐵站有點遠, 但對面的商場內有大型超市和食店, 亦有巴士站可前往Bugis, Orchcard Road等地購物的地方, 亦算方便
Comment from Hotel Management
Jun 6, 2015 by Jessica Uekermann, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us at Ibis Singapore Novena and appreciate your time to share your experience. For your next stay, please note that we provide complimentary shuttle service to Nearest MRT station (Novena) as well as to various tourist attractions at scheduled time. We hope this will make your stay with us more convenient and enjoyable for your next visit to Singapore. We look forward to welcoming you again soon. Sincerely, Chris Yang Front Office Manager.
4 out of 5
Recommended
for Couples
by Alex

Posted Mar 16, 2015 on Hotels
Comment from Hotel Management
Jun 13, 2015 by Jessica Uekermann, Hotel Management
Dear Alex, Thank you for taking your time to share rating with us. We appreciate staying with us and hope to welcome you again soon. Sincerely, Chris Yang Front Office Manager
3 out of 5
Recommended
for Personal Event
by A verified traveler

Overall pleasant

Posted Mar 16, 2015 on Hotels
Bathroom always have a weird smell, seems like their sewage have issues. Did asked for change of room and bathroom still smell. Also, their water heater system, at times it'll turn cold or piping hot. But staffs are very friendly and accommodating to all requests. Overall pleasant, just the facilities need improvement.
Comment from Hotel Management
May 23, 2015 by Jessica Uekermann, Hotel Management
Dear Guest, Thank you for staying with us and your time to share your experience with us. We apologise that there has been unpleasant smell and the changes in water temperature. We have addressed the issue to our Engineering Manager and closely monitoring to prevent from affect our guest experience. We sincerely appreciate your feedback and hope to welcome you with hassle free for your next stay. Thank you, Chris Yang Front Office Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

가격대비만족

Posted Mar 15, 2015
시내에서 택시로 10분정도, 요금 10~15S$수준. 숙박비가 저렴해 좋습니다. 단 호텔주변에는 특별한 시설없음. 콘도와 대형병원. 조명, 자재 가게들 있음.
Comment from Hotel Management
Mar 19, 2015 by Chris, Hotel Management
Dear papaz, We thank you for choosing to stay with us and appreciate your time to share your experience with us. Please note that the hotel is located in heritage rich Balestier & Novena area. Please ask our friendly reception staffs to explore historical sites or challenge your taste buds with authentic local delights or hop on our complimentary shuttle to Novena MRT station. We hope to welcome you back for your next visit to Singapore. Sincerely, Chris Yang Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kwong

Convenience location

Posted Mar 9, 2015
Very convenience location , just 10mins walk from MRT. Clear, comfortable, just the air-con tempeture too high of their pre-set system. So overall is okay for a couple not family. Reasonable price!
Comment from Hotel Management
Mar 19, 2015 by Chris, Hotel Management
Dear Alice, Thank you for your time to share your experience and it was great to see that the location suited your purpose of visit to Singapore. We apologise that the air con temperature was not so comfortable and we will address this to hotel engineering team to work on. We thank you for your valuable feedback and hope to see you again soon !. Thanks you, Chris Yang Front Office Manager
4 out of 5
Recommended
for Families
by Manish from Delhi

ibis novena stay

Posted Mar 8, 2015 on Hotels
It was very enjoyable stay at ibis novena. Hotel staff was very cooperative and humble. I used hotel shuttel everyday for novena MRT which always started on time. Hotel surronding area was very good.
Comment from Hotel Management
May 23, 2015 by Jessica Uekermann, Hotel Management
Dear Manish, We appreciate your time to share your experience with us and it was our great pleasure to read wonderful review and to see your stay was enjoyable. We look forward to welcoming you back soon. Sincerely, Chris Yang Front Office Manager.