Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
95% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Location: MRT, shopping centers, bars all nearby. Ballestier rd has a hawker center and some nice historical landmarks to explore, within walking distance.
Comfortable, good location and good value for money. Ideal budget hotel for exploring the city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

快適な滞在

Posted Feb 14, 2015
Pros: 部屋の快適さ。とても清潔でした。
Cons: 特にみあたりません。
Location: MRTのノベナ駅が最寄駅です。空港からだと深夜ですがおよそ30S$かかりました。
到着はAM2時でしたが、スタッフは明るく、対応もとても良かったです。 クイーンサイズのベッドは棒クッション付きで朝までぐっすり眠れました。 MRT駅までは少し距離がありますがあらかじめ予約しておけば繁華街(オーチャード)とMRTのノベナ駅まで無料シャトルバスを出してくれます。
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 31, 2014
Room is clean, comfortable, convenience with car park and wifi. Shuttle bus available to novena mrt and orchard mrt but abit dissapointed on unable to drive us to orchard during christmas day.
Comment from Hotel Management
Jan 6, 2015 by JessicaUekermann, Hotel Management
Dear Elaine, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that Orchard Road was closed during Christmas Day and therefore our shuttle couldn’t take the usual trip. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
3 out of 5
by A verified traveler

Busy tour hotel

Posted Dec 10, 2014
Very clean rooms but quite noisy morning with children and parents shouting in corridors. Not good for resting in room.
Comment from Hotel Management
Dec 19, 2014 by JessicaUekermann, Hotel Management
Dear Lynn, Thank you for taking the time to tell us about your experience at the Ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Nov 20, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Ritesh

This traveler left a rating score only Posted Nov 16, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hyderabad

Excellent stay

Posted Nov 14, 2014
Very good. Should not make any restriction on mini complementary bottles.Two bottles per room are not enough. Minimum one to two bottles per person per room.
Comment from Hotel Management
Nov 25, 2014 by JessicaUekermann, Hotel Management
Dear Babu, We very much appreciate your comments regarding your stay at Ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
4 out of 5
Recommended
for Couples
by Paulfrom New Zealand

A good middle of the road Hotel.

Posted Nov 12, 2014 on Hotels.com
My wife and I stayed four nights. The room included breakfast which was great to start each day. The hours that the breakfasts were served, suited us well as we left very early in the morning to catch a plane and they were open at 4am, with full cooked breakfasts from 6am. A km to walk to the Novena train station was not too far at all. Also close to the train station, the Novena shopping complex had a reasonable food selection.
Comment from Hotel Management
Jan 24, 2015 by Jessica Uekermann, Hotel Management
Dear Paul, We very much appreciate your comments regarding your stay at Ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
3 out of 5
Recommended
for Families
by A verified traveler

The space is too small for 3 beds.

Posted Nov 5, 2014
It is not that closed to Novena MRT station. It takes 10 to 15 minutes to walk.
Comment from Hotel Management
Nov 11, 2014 by JessicaUekermann, Hotel Management
Dear valued guest, Thank you for taking the time to tell us about your experience at Ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we provide a free shuttle service to the Novena MRT as well as to Orchard Road and other tourist attractions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager
3 out of 5
Recommended
for Couples
by Fash

This traveler left a rating score only Posted Oct 30, 2014 on Hotels.com