Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
93% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth WA

Nice hotel close to transport and shopping

Posted Oct 20, 2014
Accommodated our needs with a good location for transport and shopping. Great staff and an overall comfortable stay.
3 out of 5
by A verified traveler from Adelaide

Budget hotel

Posted Oct 3, 2014
Not a bad hotel to stay in. Any issues you might have the staff will fix it for you promptly . Closest public train is Novena MTR which is 1 km away taxi's don't seem to bother to stop and pick you up and take you to the hotel so you have to walk most of the time.
Comment from Hotel Management
Oct 11, 2014 by JessicaUekermann, Hotel Management
Dear Ray, We very much appreciate your comments regarding your stay at the Ibis Singapore Novena and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be informed that we also provide a free shuttle service which will drive you to the next MRT Station Novena and Orchard Road . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Excellent Transit/Short Stay Hotel

Posted Sep 22, 2014
Pros: Best feature was the excellent staff.
Cons: Maybe more attention to room preparation would have improved our rating. It was acceptably clean and neat but shower door leaked badly.
Location: Close to CBD, Orchard Road, MRT underground, Buses, Newton Night Food market and shops. Plenty of taxis in the area.
From the moment we arrived by taxi the duty manager was all over us with attentiveness. We had no local dollars with us so he paid the cab fare and charged it to our room. He then ensured we had the WiFi pass word and took us to the restaurant for coffee because our room was not quite ready. The room itself was small but functional and ideal for our overnight transit. We would not have liked a week in the room but for one or two nights it was ideal. Larger rooms at a higher rate are available for extended stays. A very acceptable Asian breakfast [included] was available the next morning before our departure. Once again in the morning the front office staff offered assistance by arranging a taxi and loading our luggage therein. Changi Airport is a 15 minute taxi ride and costs SD$17 approx.l
Comment from Hotel Management
Sep 27, 2014 by JessicaUekermann, Hotel Management
Dear Carl, We very much appreciate your comments regarding your stay at the Ibis SIngapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Adelaide

Convenient Modern Hotel

Posted Sep 20, 2014
Cons: Cost of breakfast far too high.
Location: Novena shopping center good eating places, and MRT station.
Good location. Shuttle bus very useful. Early morning check in was greatly appreciated.
Comment from Hotel Management
Sep 27, 2014 by JessicaUekermann, Hotel Management
Dear Mike, We very much appreciate your comments regarding your stay at the Ibis Singapore Nivena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be informed that we are currently upgrading our breakfast buffet to give more choices for our international guests. Thank you again for sharing your experience, and we hope we will be able to serve you again in the future. Sincerely, Jessica Uekermann General Manager
3 out of 5
Recommended
for Couples
by A verified traveler from Australia

Location

Posted Aug 29, 2014
Pros: Breakfast and good hot showers
Cons: Service
Location: As I said above, location is a little removed. However when you do walk the distance to the MRT it is also located in a fairly large shopping complex
The location of the hotel is a little removed from the nearest MRT station, but well within walking distance. A bit of a nuisance if it is raining, because it is not far enough away to get a taxi to it. Breakfast is excellent. We asked for an early morning wake up call as we had to meet a flight. WE ARE STILL WAITING FOR THE WAKE UP CALL. Overall, for the price which includes breakfast, which a lot of hotels in Singapore don't offer, it is fine.
Comment from Hotel Management
Sep 4, 2014 by JessicaUekermann, Hotel Management
Dear Margaret, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jessica Uekermann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Comfortable and convenient hotel to get around

Posted Aug 24, 2014
Good hotel to stay for a short trip to spore. Inexpensive but appropriately furnished in a safe and pleasant neighborhood. The proximity to MRT a plus for tourist or travelers alike. I won't hesitate to recommend friends or return here to stay.
Comment from Hotel Management
Sep 2, 2014 by JessicaUekermann, Hotel Management
Dear Lee, We very much appreciate your comments regarding your stay at the Ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
4 out of 5
Recommended
by dave J from uk

Good value

Posted Jul 7, 2014 on Hotels.com
We stayed twice in June, each time for three nights. Despite one night being very noisy, the remainder of the stay was good and we were very comfortable in the hotel. Very good value for money and not too far to walk to the MRT at Novena.
3 out of 5
by A verified traveler from san fracisco

A lot like a dorm room

Posted Jul 6, 2014
Our room was a triple... 3 beds squashed together with no room in between. Small room. Very little room to put suitcases. Hotel is about 15 minute walk from MRT. Sometimes hotel has shuttle that will take you but no shuttle coming back. Thought the prices were high for a dorm room.
4 out of 5
Recommended
by Dave and Kathy from UK

Comfortable and great service

Posted Jun 10, 2014 on Hotels.com
This was the first time that I have stayed at the Ibis Novena and am happy to say that I will definitely return on my next visit to Singapore. Surpassed my expectations and look forward to staying again.x
2 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 26, 2014 on Hotels.com