Outdoor pool, sun loungers

Reviews of InterContinental Singapore, an IHG Hotel

5 out of 5
InterContinental Singapore, an IHG Hotel
80 Middle Road, Bugis Junction, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1006 reviews" "
Rating 8 - Good. 247 out of 1006 reviews" "
Rating 6 - Okay. 56 out of 1006 reviews" "
Rating 4 - Poor. 22 out of 1006 reviews" "
Rating 2 - Terrible. 9 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryosuke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old but clean room. No pests. Good bed. Rather pricey but worth it. Pleasant stay overall.
Stayed 3 nights in Mar 2024

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It's really in the middle of a major shopping and restaurant district. If you like eating and shopping look no further. As for Sightseeing, Singapore is small enough and easy enough to get around. The Intercontinental isn't too far from any interesting points of interest.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, cleanliness, location, and quietness. Definitely 5 star.
Stayed 1 night in Feb 2024

10/10 Excellent

Heekwan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything’s ok except the bedding is a bit too soft and the middle of the bed, the waist area, sank too much.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kimberly, Falls Church

Stayed 2 nights in Feb 2024

8/10 Good

BYUNG HO, Shenzhen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend to book executive rroom which you can use lounge where you can enjoy all Ala Carte food at breakfast. Normal restaurant at 1st floor is too crowded. Simple but good swimming pool is excellent
Stayed 3 nights in Feb 2024
Response from Fahmi on Feb 17, 2024
Dear ji young, Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are please to hear that you liked our Club InterContinental services and the Pool as well.Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back on your next visit to InterContinental Singapore. If there's anything more we can do to enhance your future stays, please don't hesitate to let us know. Best Regards Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

José Roberto, Doylestown

Stayed 2 nights in Feb 2024

10/10 Excellent

Aroop

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent heritage room and breakfast
Stayed 5 nights in Jan 2024
Response from Fahmi on Feb 17, 2024
Dear Anoop, Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are please to hear that you liked the room and breakfast.Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back on your next visit to InterContinental Singapore. If there's anything more we can do to enhance your future stays, please don't hesitate to let us know. Best Regards Fahmi Samsudin Assistant Rooms Division Manager

2/10 Terrible

Stephen

Stayed 4 nights in Jan 2024
Response from Fahmi on Feb 17, 2024
Dear Stepehn, Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are disappointed to see that you have rated our hotel poorly.Your satisfaction is our greatest reward, and we hope to be afforded another opportunity to recover your future experience.Best Regards Fahmi Samsudin Assistant Rooms Division Manager

6/10 Okay

Habibur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vibrant
Stayed 4 nights in Jan 2024
Response from Fahmi on Feb 17, 2024
Dear Valued Guest, Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We are pleased to learn that you appreciate the vibrancy of the hotel.Your satisfaction is of the utmost importance and we hope to be given another opportunity to welcome you back here again.If there's anything more we can do to enhance your future stays, please don't hesitate to let us know. Best Regards Fahmi Samsudin Assistant Rooms Division Manager

8/10 Good

Dana

Stayed 4 nights in Dec 2023
Response from Azhar on Dec 31, 2023
We are pleased to learn that your overall experience was positive and that you rated us an 8/10. Your feedback is invaluable as it helps us understand what we are doing well and where we have opportunities for improvement.If there are specific areas where you feel we could enhance our services or if there are any particular aspects that stood out to you during your stay, we would be grateful to receive more details. Your input guides our continuous efforts to elevate the guest experience.Regards. Azhar Reception Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Azhar on Dec 31, 2023
We are pleased to learn that your overall experience was positive and that you rated us an 5/5. Your feedback is invaluable as it helps us understand what we are doing well and where we have opportunities for improvement.If there are specific areas where you feel we could enhance our services or if there are any particular aspects that stood out to you during your stay, we would be grateful to receive more details. Your input guides our continuous efforts to elevate the guest experience.

10/10 Excellent

Wing

Traveled with family
Stayed 4 nights in Dec 2023
Response from Sushant Lamba on Dec 12, 2023
Dear Valued guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Intercontinental Singapore. It was our pleasure to have you as our guest, and we're delighted that you found [specific feature or service] to your liking. We strive to provide exceptional service and memorable experiences, and it's rewarding to know that we succeeded during your visit.We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay that you'd like to highlight or any suggestions you have for how we can make your next visit even better, please feel free to share.We appreciate your support and hope to have the pleasure of hosting you again soon.Warm regards,Sushant LambaDir. OF Rooms

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely loved our stay here! The hotel was beautiful and so well appointed and clean. We really enjoyed the pool which was nice and quiet in the morning. Also enjoyed the cocktails in the lobby lounge. Staff were very friendly and we will definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Sushant Lamba on Dec 12, 2023
Dear Valued guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Intercontinental Singapore. It was our pleasure to have you as our guest, and we're delighted that you found [specific feature or service] to your liking. We strive to provide exceptional service and memorable experiences, and it's rewarding to know that we succeeded during your visit.We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay that you'd like to highlight or any suggestions you have for how we can make your next visit even better, please feel free to share.We appreciate your support and hope to have the pleasure of hosting you again soon.Warm regards,Sushant LambaDir. OF Rooms

6/10 Okay

Alexander

Business traveler
Liked: Cleanliness, room comfort
Just ok
Public hallways kind of tired. They deactivated card key before i checked out despite prior ok for late checkout
Stayed 3 nights in Nov 2023
Response from Sushant Lamba on Dec 12, 2023
Thank you for taking the time to share your feedback following your recent stay at InterContinental Singapore. We appreciate your detailed comments and are pleased to hear that you found our hotel clean, safe, and convenient, with its connection to the mall.We sincerely apologize for any inconvenience you experienced regarding the late checkout. Your comfort is our priority, and we regret that we fell short in providing the appropriate sleeping arrangements.Please rest assured that I have personally addressed this with the concerned department head and we are working on improving our communication process.Thank you for choosing InterContinental Singapore, and we hope to have the opportunity to welcome you back in the future. If you decide to stay with us again, please reach out to our guest services team in advance, and we will make every effort to ensure your stay exceeds your expectations.Warm regards,Sushant LambaDir. Of Rooms

8/10 Good

Madeline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good experience overall. Just one thing to comment. I was with 2 kids and I mentioned that a total of 3 pax in a classic King room and I will need amenities for 3. I was assured this will be sufficient. When I went up the room, there was only 2 pairs of slippers and I had to hunt for house keeper to ask for another. Before we prepare for bed, found there was only 2 toothbrushes so the 2 kids had to share a toothbrush as it was late to ask for 1 more. Some detail, but was missed out entirely.
Stayed 1 night in Nov 2023
Response from Sushant Lamba on Nov 28, 2023
Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that, overall, you had a good experience during your stay. However, we sincerely apologize for the oversight regarding the amenities for your party of three.We understand the importance of providing a comfortable and accommodating experience for all our guests, especially when traveling with children. It is regrettable that we fell short in ensuring that the room was equipped with the necessary amenities for three individuals.Your feedback is invaluable to us, and we will address this issue with our housekeeping team to ensure that such oversights are minimized in the future. We have taken note of your experience with the slippers and toothbrushes, and we will use this as an opportunity to improve our services.If there is anything else you would like to share or discuss further, please feel free to reach out to our guest services team directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing you with an improved and seamless stay.We look forward to the possibility of hosting you and your family again.Warm regards,

10/10 Excellent

Parvis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Sushant Lamba on Nov 16, 2023
Dear Valued guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Intercontinental Singapore. It was our pleasure to have you as our guest, and we're delighted that you found [specific feature or service] to your liking. We strive to provide exceptional service and memorable experiences, and it's rewarding to know that we succeeded during your visit.We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay that you'd like to highlight or any suggestions you have for how we can make your next visit even better, please feel free to share.We appreciate your support and hope to have the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Nancy

Traveled with family
Liked: Amenities
Could have variations on breakfast buffet.
Stayed 4 nights in Oct 2023
Response from Sushant Lamba on Oct 30, 2023
Dear Valued Guest,Thank you for sharing your valuable feedback about our breakfast buffet. We greatly appreciate your input, as it helps us enhance our offerings to better meet our guests' expectations.Variety is indeed an essential aspect of a breakfast buffet, and we understand the importance of providing a diverse selection to cater to different tastes and preferences. Your suggestion for more variations is well noted, and we will certainly review our current offerings to see how we can further improve and expand the choices available.We are committed to delivering an exceptional dining experience, and your feedback is invaluable in helping us achieve that goal. We hope that during your next visit, you'll notice the positive changes we've made based on your suggestions.Thank you for choosing to stay with us, and we look forward to serving you again in the future.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Sushant Lamba on Oct 30, 2023
Dear Valued Guest,Thank you so much for taking the time to share your positive review of your recent stay at Intercontinental Singapore. We're thrilled to hear that you had a wonderful experience with us.It's our utmost priority to provide exceptional service and a memorable stay for our guests, and it's truly rewarding to know that we succeeded in making your visit special.Your kind words and praise for our hotel are greatly appreciated. We take pride in our commitment to delivering top-notch service, and your feedback encourages us to maintain and exceed these standards.We hope to have the pleasure of welcoming you back to Intercontinental Singapore in the future. If there's anything more we can do to make your next stay even more remarkable, please don't hesitate to let us know.Once again, thank you for choosing to stay with us, and we look forward to your return.Warm regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect. Sparkling clean. Very comfortable. Very helpful and friendly staff. Check in excellent but check out a bit slow. Hair dryer was temperamental.
Stayed 1 night in Oct 2023
Response from Sushant Lamba on Oct 23, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your comments and are thrilled to hear that you had an enjoyable experience overall.We're delighted that you found our accommodations to be "almost perfect," "sparkling clean," and "very comfortable." Providing a clean and comfortable environment is a top priority for us, and we're glad to know that we met your expectations in this regard.Our team is dedicated to ensuring our guests have a memorable and pleasant stay, and we're thrilled that you found them to be "very helpful and friendly." We will make sure to share your compliments with our staff, as they always appreciate positive feedback.We're sorry to hear that the check-out process was a bit slow. We understand the importance of a quick and efficient departure, and we'll take your feedback into consideration to make improvements in this area.Regarding the temperamental hair dryer, we apologize for any inconvenience this may have caused. We'll investigate the issue and work to ensure that our room amenities are in perfect working condition for future guests.Your comments are valuable to us, as they help us improve and continue to provide exceptional service. We hope to have the opportunity to welcome you back in the future and offer you an even more flawless experience.Thank you again for choosing to stay with us.Warm Regards,

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff, great stay.
We arrived very early after a long haul flight and sadly our luggage did not arrive with us. The reception staff were very helpful and thoughtful but in particular we would like to thank the Concierge, Lynn Razak. She ensured that we could enjoy breakfast and freshen up. Lynn managed to find a room early for us and gave great advice in where to go to find some basic necessities until our luggage arrived. We would also like to mention how friendly and lovely Jenny Mah in the restaurant was.
Stayed 2 nights in Oct 2023
Response from Sushant Lamba on Oct 19, 2023
Dear Valued Guest,We truly appreciate your feedback and are grateful for your kind words about your experience at our hotel. We understand that arriving early after a long-haul flight without your luggage can be a challenging situation, and we're pleased to hear that our staff, particularly Lynn Razak from the Concierge, went above and beyond to assist you.Lynn's efforts in ensuring you could freshen up and enjoy breakfast are commendable, and her assistance in finding you an early check-in and providing guidance on where to find basic necessities until your luggage arrived is truly appreciated.It's also heartwarming to know that Jenny Mah in the restaurant made your dining experience enjoyable with her friendly and lovely service.Your feedback motivates us to continue providing exceptional service to all our guests. We hope your overall stay was enjoyable, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Patrick, Olathe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property.
Stayed 3 nights in Sep 2023
Response from Nick on Sep 23, 2023
Dear Patrick,Thank you for your excellent feedback of your recent stay experience with us. I am greatly delighted to be in receipt of your feedback, and look forward to many more onward opportunities in welcoming you back with us for your most enjoyable experiences at InterContinental Singapore!--Yours sincerely,Fahmi Samsudin Assistant Rooms Division Manager

6/10 Okay

chee peng

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
reception wasn't too friendly
Stayed 5 nights in Sep 2023
Response from Nick on Sep 23, 2023
Dear chee peng, Thank you for taking your time in sharing upon a review of your recent stay experience with us at InterContinental Singapore. I appreciate your dedication in sharing upon your earnest feedback, and will certainly be keen to ensure your feedback is reviewed closely in our endeavour for a continued improvement in our service and offerings across your stay experience. My Team and I look forward to many more opportunities in welcoming you back with us again, and to offering a more refreshed experience on each return.Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nick on Sep 23, 2023
Dear Guest,Thank you for taking your time in sharing upon a review of your recent stay experience with us at InterContinental Singapore.We are sorry about your unpleasant experience with us. Please be assure that the management is taking all guests feedback very seriously and we have been constantly reviewing and improving on our procedures in other to give our guests a better experience with usWe greatly value your feedback and look forward to your next visit to InterContinental Singapore! Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Property is excellent, and great location to explore from. Only got a turn down service on one night and when in bar area, never got served in 2 hours after waiting for a table. However, note this was during their busiest week of the year.
Stayed 5 nights in Sep 2023
Response from Nick on Sep 19, 2023
Dear Will,Thank you for taking your time in sharing upon a review of your recent stay experience with us at InterContinental Singapore.We are sorry about your unpleasant experience with us. Please be assure that the management is taking all guests feedback very seriously and we have been constantly reviewing and improving on our procedures in other to give our guests a better experience with usWe greatly value your feedback and look forward to your next visit to InterContinental Singapore! Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nick on Sep 19, 2023
Dear Martin,Thank you for your excellent feedback of your recent stay experience with us. I am greatly delighted to be in receipt of your feedback, and look forward to many more onward opportunities in welcoming you back with us for your most enjoyable experiences at InterContinental Singapore!--Yours sincerely,Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - thoroughly recommend.
Fantastic stay, fantastic location, great service - nothing was too much trouble. We stayed in a Junior Suite and it was perfect for a week stay - enough room to spread out and relax in between forays out into the heat. The pool is good, breakfasts really lovely, and the whisky bar - which we found on our last night - amazing. Would thoroughly recommend.
Stayed 7 nights in Aug 2023
Response from Nick on Sep 13, 2023
Dear Kim, Thank you for a share of your feedback of a recent stay experience with us. I am delighted to learn of your excellent feedback of your arrival experience, from the dedicated hospitality to the depth of the warmth in our service extended. My Team and I will be looking forward to many more onward opportunities in welcoming you home with us for your continued memorable experiences on each return mostly. --Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Club lounge was superb
Stayed 5 nights in Aug 2023
Response from Nick on Aug 24, 2023
Dear Kathryn,Thank you for sharing upon a most dedicated feedback of your recent stay experience with us.I am immensely delighted to read of your enjoyment of the upgrade to our Club InterContinental with various offerings to all our valued guest alike.We endeavour to consistently deliver of these most memorable experiences upon your every return, and will be looking forward to many more onward opportunities in welcoming you home with us again at InterContinental Singapore.--Warmest regards,Fahmi SamsudinAssistant Rooms Division Manager

8/10 Good

Shu Lan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Morning calls
I asked for a morning call at 7am but i ended up receiving the call at 7:27am...almost missed my business meeting
Stayed 5 nights in Jul 2023
Response from Nick on Aug 14, 2023
Dear Shu Lan,Thank you for taking your time in sharing upon a review of your recent stay experience with us at InterContinental Singapore.We are sorry about your unpleasant experience with us. Please be assure that the management is taking all guests feedback very seriously and we have been constantly reviewing and improving on our procedures in other to give our guests a better experience with usWe greatly value your feedback and look forward to your next visit to InterContinental Singapore! Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent holiday
Everything was amazing.
Stayed 9 nights in Jul 2023
Response from Nick on Aug 7, 2023
Dear Sir/Mdm,Thank you for your excellent feedback of your recent stay experience with us. I am greatly delighted to be in receipt of your feedback, and look forward to many more onward opportunities in welcoming you back with us for your most enjoyable experiences at InterContinental Singapore!--Yours sincerely,Fahmi Samsudin Assistant Rooms Division Manager

8/10 Good

Pak Lun Alan

Stayed 3 nights in Jul 2023
Response from Nick on Aug 24, 2023
Dear Pak Lun Alan,Thank you for your excellent feedback of your recent stay experience with us. I am greatly delighted to be in receipt of your feedback, and look forward to many more onward opportunities in welcoming you back with us for your most enjoyable experiences at InterContinental Singapore!--Yours sincerely,Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Chong Siew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good connectivity and shopping, dining choices
Stayed 5 nights in Jul 2023
Response from Nick on Jul 31, 2023
Dear Chong Siew,Thank you for sharing upon this excellent feedback of your stay experience with us. I am most delighted to learn of your returning stay with us and l am glad that you like the unique location in the heart of Singapore's Arts and Heritage District. We will be looking forward to many more onward opportunities in welcoming you back with us for your most memorable experiences on each return. --Warmest regards,Fahmi SamsudinAssistant Rooms Division Manager

10/10 Excellent

MARIA THERESA, Muntinlupa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the old feeling of the hotel plus looked kinda old European. May have been a shop house in the past. So we loved the ambiance . The room was also very spacious for three adults.
Response from Nick on Jul 26, 2023
Dear Maria Theresa,Thank you for your share of a most excellent feedback of your recent stay experience with us.It will be our pleasure in ensuring to your onward pampering moments while here, and upon your every return with us at InterContinental Singapore! Fahmi SamsudinAssistant Rooms Division ManagerInterContinental Singapore

10/10 Excellent

Amelia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family travelling. Fantastic location. Amazing staff and helpful. Comfy beds and room. Great pool.
Stayed 5 nights in Jun 2023
Response from Nick on Jul 11, 2023
Dear Amelia,Thank you for taking time to provide your valuable feedback. We really appreciate your kind words.Looking forward to welcome you back. Thank you.Fahmi SamsudinAssistant Rooms Division ManagerInterContinental Singapore

10/10 Excellent

Siak Keong Victor

Liked: Cleanliness, staff & service, property conditions & facilities
We like the location being next to the shopping centres, the breakfast is good and plenty of good local food around. Excellent connection via the MRT rail network. Above all the hotel is clean and pleasant. Keep up the good work.
Stayed 3 nights in Jun 2023
Response from Fahmi on Jul 5, 2023
Dear Victor,Thank you for taking time to provide your valuable feedback. We really appreciate your kind words.Looking forward to welcome you back.Thank you.Fahmi SamsudinAssistant Rooms Division ManagerInterContinental Singapore

6/10 Okay

Varun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not to happy with the rooms
Stayed 3 nights in Jun 2023
Response from Nick on Jun 28, 2023
Dear Varun,Thank you for taking your time in sharing upon a review of your recent stay experience with us at InterContinental Singapore. We are sorry about your unpleasant experience with us. Please be assure that the management is taking all guests feedback very seriously and we have been constantly reviewing and improving on our procedures in other to give our guests a better experience with usWe greatly value your feedback and look forward to your next visit to InterContinental Singapore! Warmest Regards, Fahmi Samsudin Assistant Rooms Division Manager

10/10 Excellent

Mui Huang

Stayed 2 nights in Jun 2023
Response from Nick on Jun 26, 2023
Dear Mui Huang,Thank you for sharing your positive review from your recent stay with us. We look forward to welcoming you back to InterContinental Singapore!Warmest regards,Fahmi SamsudinAssistant Rooms Division Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful
Stayed 2 nights in May 2023
Response from Fahmi on May 14, 2023
Dear David,Thank you for sharing your positive review from your recent stay with us.We look forward to welcoming you back to InterContinental Singapore!Warmest Regards,Fahmi SamsudinAssistant Rooms Division ManagerInterContinental Singapore

8/10 Good

JAYANTHI, CUPERTINO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice overall but the breakfast buffet was just ok. Not a lot of healthy options. Staff was good.
Stayed 2 nights in Apr 2023
Response from Fahmi on Apr 14, 2023
Dear Jayanthi,Thank you for taking time to provide your valuable feedback. We will relay your breakfast feedback to the Food and Beverage team.We look forward to welcoming you again in the future.Thank you.Warmest Regards,Fahmi SamsudinInterContinental Singapore

10/10 Excellent

Awal liyah jaafar

Stayed 2 nights in Apr 2023
Response from Fahmi on Apr 12, 2023
Dear Ms Awal,Greetings from InterContinental Singapore!Thank you for sharing your positive feedback with us.Looking forward to welcoming you back again.Warmest Regards,Fahmi SamsudinAssistant Rooms Division ManagerInterContinental Singapore

10/10 Excellent

GAURI

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are well sized and the property is centrally located. The staff were all very helpful especially the concierge who had to receive and store multiple packages for us!
Stayed 4 nights in Mar 2023
Response from Fahmi on Apr 10, 2023
Dear GauriGreetings from InterContinental Singapore!Thank you for taking time share your positive experience. Our Concierge team is delighted to hear your kind words.We look forward to welcoming you back again.Warmest Regards,Fahmi SamsudinAssistant Rooms Division Manager

4/10 Poor

Siong Tee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
room size was ok just the bed is just to soft and shower flow is bad either too hot or too cold is kind of a disappointment with the brand as they us to provide good service and comfortable rooms
Stayed 1 night in Mar 2023
Response from Lucinda Neo on Mar 23, 2023
Dear Siong Tee,Greetings from InterContinental Singapore.Thank you for your feedback, we would like to apologise for the discomfort you have felt for the bed and bathroom experience.It is definitely not our intention to create such experience for you and we certainly hope we will be able to recover your stay experience with us.We hope to welcome you back in the near future and do let us know if you are returning back as we would like to arrange a special upgrade for you.Thank you again for your time, wishing you a wonderful day ahead.Warmest regards,Lucinda NeoRooms Division Manager

10/10 Excellent

Yolanda

Stayed 3 nights in Mar 2023
Response from Lucinda Neo on Mar 23, 2023
Dear Ms Yolanda,Greetings from InterContinental Singapore.Thank you for your feedback. We would like to apologise for the lapse in comfort you have encountered with your bed and shower experience and we would like to assure you that the team will review this feedback internally. It is a shame that we were not able to address it during your time with us to ensure a seamless experience for you.Nonetheless, we are pleased to know that our team has made it a comfortable stay for you and we hope we will be able to welcome you back in the near future.Thank you for your time, wishing you a great day ahead.Warmest regards,Lucinda NeoRooms Division Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the centre of Singapore
A perfect hotel for a holiday or business trip. The room was large and clean, and it has great facilities. Breakfast was fantastic and the staff were friendly
Stayed 3 nights in Mar 2023
Response from Lucinda Neo on Mar 16, 2023
Dear Mr Paul,Greetings from InterContinental Singapore.Thank you for sharing your feedback with us and we are pleased to know that your recent business trip with us has been a wonderful one.We certainly hope you have a few visits to Singapore lined up soon so we can welcome you back for another wonderful time together.Thank you again for your time, wishing you a wonderful day ahead.Warmest regards,Lucinda NeoRooms Division Manager

10/10 Excellent

Joel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 9 nights in Feb 2023
Response from Lucinda Neo on Mar 16, 2023
Dear Mr Joel,Greetings from InterContinental Singapore.Thank you for sharing your feedback with us, we are delighted to know that you had a wonderful time with us in Singapore.We hope to welcome you back in the near future, wishing you a fantastic day ahead.Warmest regards,Lucinda NeoRooms Division Manager

10/10 Excellent

Khoi

Stayed 2 nights in Feb 2023
Response from Lucinda Neo on Mar 6, 2023
Dear Khoi,Greetings from InterContinental Singapore.Thank you for your feedback, we are delighted to know that you had a wonderful time with us in Singapore.We hope you will be visiting Singapore in the near future and our team look forward to extending another 10/10 stay with you.Warmest regards,Lucinda NeoRooms Division Manager

10/10 Excellent

Tsolmon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location staff
Response from Fahmi on Jan 19, 2023
Dear Tsolmon,Greetings from InterContinental Singapore.Thank you for your feedback, we are delighted to know that InterContinental Singapore is your preferred hotel .We are pleased to know that the location suited your needs. The team is pleased that you enjoyed the services and is certainly hoping to welcome you back in the near future, wishing you a wonderful weekend ahead!Warmest regards,Fahmi SamsudinAssistant Rooms Division Manager

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first choice when I come to Singapore. This is the best choice for me and my children to find gourmet shopping and meet friends. Of course, the cleanliness and safety are very high, and the staff are also very professional and friendly.
Response from Lucinda Neo on Jan 9, 2023
Dear Ruth,Greetings from InterContinental Singapore.Thank you for your feedback, we are delighted to know that InterContinental Singapore is your preferred hotel during your travel and relaxation with your family.We are pleased to know that the location, condition and convenience around the area has made it exemplary for you and your love ones.The team certainly hope to welcome you back in the near future, wishing you a wonderful week ahead!Warmest regards,Lucinda NeoRooms Division Manager

6/10 Okay

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

YUN-YUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding isn't that comfortable
Response from Lucinda Neo on Jan 9, 2023
Dear Yun-Yun,Greetings from InterContinental Singapore.Thank you for your feedback.It is with regrets to know that you did not enjoy the bedding and did not have a good night rest with us.We certainly hope this has not mar your experience with us and we hope to welcome you back and review the bedding arrangement for you to ensure it is comfortable.Thank you again for your time, wishing you a wonderful day ahead.Warmest regards,Lucinda NeoRooms Division Manager