Ratings based on 1,128 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom jkt

Strategic area with terrible services

Posted Dec 13, 2014
Hotel staff don't speak English well and rude especially the foreigners staff. They are terrible and unprofessional.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom pt

สุดยอด ชั้นล่างๆเป็นแหล่งช้อปปิ้งแบรนด์ดัง

Posted Dec 12, 2014
สุดยอดของความสะดวกสบาย เสียอย่างเดียวตอนเชฌคอินไม่มีห้องได้ห้องช้า และจะต้องจ่ายเพิ่ม อีกนิดหน่อย แต่ก็ โอเค หากไปอีกจะไปพัก เพราะสะดวกช๊อป
3 out of 5
by A verified traveler

Good location with bad front staff

Posted Dec 12, 2014
I booked 2 rooms under one booking and did add a note asking for king beds. When I checked in around 2pm, the front staff said only one king bed available and asked us to wait for another king as they are cleaning it. We came back after one hour later just to know that the other king is on a different floor, meaning the parents who are old and cannot speak English had to stay on another floor. The staff attitude was "so, you want a twins room on the same floor or king on a different floor?". Horrible way to start our trip. When we checked out, the lady was insisted that we use the mini bar which include a water bottle and cup noodle. I made it clear that we did not touch anything at all. And she made a call and said "yes, you did". It was very insulting in a way. I was in a rush to the airport so I did not want to fight with her. Just wonder how can such a hotel train their staff like that?
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staffs

Posted Dec 4, 2014
I feel very welcomed by d staff. The room was clean n overall d hotel located at perfect location. Easy access to almost every where
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara, Mexico

Loved it!!!

Posted Nov 28, 2014
Pros: The large room.
Location: Shopping and eating is what is available in this area of town, though it's centrally located to most parts of town.
I really enjoyed our stay at the Mandarin Orchard hotel in Singapore. I loved my very large room, though my wife and friends thought it was a bit cold (coming from sleeping in a cruise's cabin, the size was awesome to me.) The lobby staff was very friendly and helpful; and the restaurant staff was good as well, though they seemed overwhelmed. The "free" room internet was a nice touch; as well as the "free" breakfast, which is very good and varied. The hotel sits in what I would compare to 5th Avenue in New York: Orchard Road is jammed with malls and luxury stores.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom İstanbul

Near center

Posted Nov 27, 2014
Pros: Near center clean and good staff
Cons: The room decoration and price
Location: Near center
İn the center of the city with many malls.The hotel is good,İ did not like it's modern room decoration which was a little tiring to my taste and was expensive compared to the quality.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location on Orchard road

Posted Nov 24, 2014
Check-in staff were efficient. The room was well furnished though the lighting can be enhanced. Proximity to Mandarin Gallery was a plus with excellent choice of eateries.
2 out of 5
by A verified traveler

Zentrales Hotel, aber eher eine Massenunterkunft

Posted Nov 23, 2014
Von einem "Deluxe-Zimmer" haette ich erwartet, dass das Duschbad bei unserer Ankunft sauber gewesen wäre. Der Blick in einen Hinterhof und auf eine gegenueberliegende Wand war enttaeuschend. Das Foyer des Hotels liegt im 5. Stock und hat ueberhaupt keine Ausstrahlung. Ich wuerde das Hotel nicht empfehlen, weil ich anderen diese Enttaeuschung ersparen moechte.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Melbourne, Australia

Comfortable and close to all amenities

Posted Nov 23, 2014
Pros: Centrally located in the shopping precinct
Cons: None
Location: It is Singapore and things to do near by - shopping and eating!
Our request was for a king size bed and though it was subject to availability, the hotel could not accommodate our request. They decided to upgrade us to a twin bed room with king single bed. Since our stay is only for a night, and we do not want to make a fuzz of it, we accepted the offer. Our question is how the hotel determines who are the lucky ones to check into a king bed room and who would be the unlucky one? Are those unlucky ones who booked their hotel accommodation from Expedia?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Lovely hotel and in the centre of Orchard Road .

Posted Nov 19, 2014
Pros: The rooms are big , clean and comfortable. The staff are very polite and helpful.
Cons: I could not find any fault at all.
Location: The hotel is right in the middle of Orchard Road. Santosa Island and Marina Bay are worth a visit.
This is a beautiful hotel and very close to the town centre. The staff are lovely and extremely helpful.Plenty of big shopping malls if you like shopping , the food halls are unbelievable. They served Chinese ,Singapore , Malaysian and European food. Even if you are a fussy eater, there are bound to be something you will like. The MRT is easy to use and is not expensive , you can get to Santosa Island and Marina Bay without difficulty. My wife and I had a fantastic holiday and I would recommend this hotel to other travellers.