Outdoor pool, pool umbrellas, sun loungers

Reviews of Mandarin Oriental, Singapore

5 out of 5
Mandarin Oriental, Singapore
5 Raffles Avenue Marina Square, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Piyush, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is really a business hotel suited for people coming in and out of Singapore for meetings or breakfast/lunch meetings. The hotel is generally fine but hasn’t been fully upgraded throughout and certainly parts of it feel dated or worn out. There was a damp smell coming from the area outside our room which needed to be dehumidified, and our room constantly felt “wet” while our kids room was much dryer. Service is good and there are 2-3 restaurants in the hotel which were generally empty (and we stayed while Taylor Swift was in town) but with decent food. Rooms are small but adequate. Hotel is located close to the Marina Bay Sands and the SunTec mall. There was a lot of construction going on outside and the immediate area is otherwise empty. About a 10-15 min drive to the malls in Orchard and anywhere else in the main southern part of Singapore you might want to go which is convenient. Overall the hotel is functional with good service but lacks energy and character, and I left feeling there was nothing memorable about my stay.
Stayed 8 nights in Mar 2024

10/10 Excellent

MHDY, San Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service and hospitality was impeccable. We will be back in March 2025 and will definitely stay at another Mandarin Oriental
Stayed 4 nights in Mar 2024
Response from Jill Goh on Mar 12, 2024
Dear SeanThank you for taking the time to leave your feedback on your recent stay at Mandarin Oriental, Singapore. We are pleased to hear that our colleagues’ warm hospitality created an impeccable experience for you. We look forward to the opportunity of welcoming you for yet another exceptional stay.Yours sincerelyJill GohGeneral Manager

10/10 Excellent

Rola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very spacious, we got a sea view and did experience construction noises on the bay which is out of hotels control. Staff, space, room was 10/10 only had an issue with late night room service being basic and very regrettable. I get we ordered late but it was unpleasant. My only regret is we didn't try the hotels Japanese restaurant
Stayed 3 nights in Jan 2024
Response from Jill Goh on Feb 2, 2024
Dear RolaThank you for sharing your feedback with us. We're delighted to hear that you enjoyed the great room with its spaciousness and the beautiful sea view. We sincerely apologize for the dissatisfaction with the late-night room service, and we will certainly address this issue to ensure improvements in our services.Thank you once again for sharing your thoughts, and we hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.Yours sincerelyJill GohGeneral Manager

6/10 Okay

laura, lockport

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pool area was great. Room was probably smallest out of all hotels we stayed in but all whats needed was provided except the hurdle to step over entrance to the bathroom was annoying and we kept tripping over it. Compared to other hotels the price was high. Has 6 elevators but had to wait the longest to actually get one and kept being an issie to operate. Overall average hotel and nothing wow except the price ;)
Stayed 1 night in Jan 2024
Response from Jill Goh on Feb 2, 2024
Dear LauraThank you for taking the time to share your thoughts on your recent stay. We're pleased to hear that you enjoyed the pool area; however, we regret that certain aspects of your experience fell below expectations. We apologise for the inconvenience caused by the bathroom entrance design. Your feedback is valuable, and we will certainly consider it for future improvements.We appreciate your candid comments on the elevator experience and will address this matter to enhance our guests' efficiency and ease of use.Regarding the pricing, we understand your concern and continuously evaluate our offerings to ensure they align with the value we aim to provide. Therefore, we appreciate your feedback as it helps us strive for excellence. We hope to welcome you back in the future, providing an enhanced experience that exceeds your expectations.Yours sincerelyJill GohGeneral Manager

10/10 Excellent

Paul

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options are fabulous
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Lovely pool. Breakfast second to none. In-house dinning options excellent, but expensive. Great cheaper dinning options available in the immediate vicinity. Short stroll from major attractions. Very enjoyable stay.
Stayed 3 nights in Jan 2024
Response from Jill Goh, General Manager on Jan 16, 2024
Dear DavidThank you for taking the time to write us a review on Expedia. We are pleased to hear that you had a lovely stay with us. We are also glad to know that you appreciated our beautiful swimming pool, sumptuous breakfast offerings, as well as our ideal location in the heart of the iconic Marina Bay.We understand your concern regarding the prices of our dining offers and would like to assure you that our Food & Beverage team will take your feedback into consideration.We hope to have an opportunity to welcome you back for another wonderful experience.Yours sincerelyJill GohGeneral Manager

8/10 Good

Rebecca Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our expectations were high because it's a mandarin. But we were let down by a few small things - service was always polite, but often quite slow. Little details were missed - like not having umbrellas in the room for guests during rainy season. There is no real lobby space to sit. And the two bars to grab drinks are both very fancy - so it misses that more casual option. Also there is a private club that gets widely advertised, but is only available fo certain room classes, I suspect booking the right room and having access to the club would help.
Stayed 9 nights in Dec 2023
Response from Jill Goh, General Manager on Jan 16, 2024
Dear Rebecca AnnThank you for your sharing a candid review following your recent stay with us. As we always strive to deliver exceptional experiences, it is with regret to hear that we were not able to achieve our goal of delivering the seamless experience that the Mandarin Oriental brand is known for. Please be assured that our team has taken careful note of your feedback and will use this to further improve our guest’s experience. On a brighter note, we are pleased to hear that our warm service is a positive highlight of your stay. We hope that you will grant us an opportunity to provide you with a more memorable stay in the future.Yours sincerelyJill GohGeneral Manager

6/10 Okay

Graham

Stayed 5 nights in Dec 2023

10/10 Excellent

Miyoko

Liked: Cleanliness, staff & service, property conditions & facilities
最高のホテルでした! 一つだけお部屋のトイレの便座が暖かいヒーターがあればよかったです! 何かも最高でシンガポールいい国です!
Stayed 3 nights in Jan 2024

10/10 Excellent

URARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すべてが最高でした!
Stayed 2 nights in Jan 2024

8/10 Good

HATSUMURA

Stayed 3 nights in Dec 2023

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Victor

Stayed 4 nights in Dec 2023

10/10 Excellent

Kwai man

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023