Ratings based on 1,069 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Posted May 18, 2015
Our stay was pleasant and memorable. The view from our hotel room was very good. We are sure to visit this hotel next time we are in Singapore.
Comment from Hotel Management
May 20, 2015 by Cheryl Ng, Hotel Management
Dear Valued guest, We are delighted that you had a positive and memorable stay at Pan Pacific Singapore, and we look forward to welcoming you back again soon. Best regards, Cheryl Ng Director of Marketing
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Osaka, Japan

素敵なホテルでした。

Posted May 14, 2015
Pros: 客室からの眺めと心地良いアコモデーション
Cons: 26FのHarbour Studio Twin Roomに宿泊しましたが、隣室と繋がっているドアの下部が空いており、隣室の話し声がまる聞こえだったのが残念です。
宿泊設備や客室からの眺めは最高でした。宿泊当日にupgradeを申し込んだり、家内がSt. Gregory Spaの利用を申し込みましたが、迅速丁寧に対応して頂きました。 ハーバービューを見下ろしながら、室内備え付けのエスプレッソマシンで頂くコーヒーは最高でした。
5 out of 5
Recommended
for Couples
by A verified travelerfrom singapore

景観アクセスともに好立地

Posted May 13, 2015
Pros: 落ち着いた雰囲気
妻と二人で3泊ほど。 景観もよく、ホテル内装もモダンで清潔な印象。 朝食も種類豊富なビュッフェで満足。 部屋にBirthdayカードとケーキのサプライズがあり、その心配りに感激。 また泊まりたいです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Luxurious

Posted May 10, 2015
Pros: Very comfortable beds, great quality food, perfect location
Cons: Nothing
Location: Malls just underneath the hotel, and only a 20 min ride to the airport.
An extremely comfortable hotel, very well located and the service is superb. We left a bag in a taxi, but didn't have the taxi's number and the concierge desk found the bag and had it brought back to the hotel for us. Amazing.
Comment from Hotel Management
May 12, 2015 by Cheryl Ng, Director of Marketing, Hotel Management
Dear valued guest Thank you for taking the time to share your feedback; we are glad that our Concierge team was able to assist you with your luggage tracking and will be sure to share your compliments with them. We are glad that you enjoyed your stay with us and look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth WA

Posted May 10, 2015
Pros: Nice room
Location: Good location, within walking distance of several attractions.
Very nice hotel, excellent service, great rooms and great breakfast.
Comment from Hotel Management
May 12, 2015 by Cheryl Ng, Director of Marketing, Hotel Management
Dear David Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us and look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Birthday holiday

Posted May 9, 2015
We had 3 days. Hotel was clean great location. Amenities were great too. Most staff were helpful. At drinks one night we asked for a cheese plate and were told they had run out. The waitress was very unfriendly. After providing feedback to manager they were very helpful. Don't want to let one bad egg spoil for the rest.
Comment from Hotel Management
May 12, 2015 by Cheryl Ng, Director of Marketing, Hotel Management
Dear valued guest Thank you for taking the time to share your feedback. We are glad that you choose to stay with us for your birthday celebration and for the most part, enjoyed your experience. We are very sorry about your experience while you were having drinks and will be addressing the issue with our team to ensure it does not recur. We look forward to welcoming you back again soon for many more celebrations. Warm regards Cheryl Ng Director of Marketing
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kailua Kona, HI

Convient location

Posted May 8, 2015
Pros: Location, Location, Location
The hotel is located across from the convention center, within walking distance of several places to eat and shop, plus the Singapore Flyer and Hop On Hop Off Buses for sightseeing. Room is spacious, clean and comfortable. Staff are extremely courteous.
Comment from Hotel Management
May 12, 2015 by Cheryl Ng, Director of Marketing, Hotel Management
Dear Sandie Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us and the convenient location of our hotel. We will be sure to convey your kind compliments to our team and look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

スタッフの皆様がとても親切なホテル

Posted May 2, 2015
口コミで、日本人スタッフの対応の素晴らしさを何件か読んでいましたが、その通りでした。幸運なことにチェックイン時に日本人スタッフの方が応対してくださり、その日の食事の予定が決まっていないことを察して、近くのホーカーズの様子、行き方等を教えてくださいました。手続き中にも、他のホテルだと黙って待っている感じですが、「シンガポールはよくいらっしゃいますか。」等の声をかけてくださいましたし、まだ部屋にも入っていなかったですが、チェックイン時だけで、このホテルを選んでよかったと思いました。 日本人スタッフ以外の方も(私は英語が堪能ではないので話はしませんでしたが、)、ロビーでスーツケースを押していたら、すぐに駆け寄ってきてタクシーは使うかと聞いてくださったり、掃除の方々も廊下で笑顔で挨拶してくださったりと、皆が宿泊客のことを気にかけているようで、とても心地よかったです。 部屋はきれいで、運よくマリーナベイサンズ、マーライオンが見えるお部屋で、快適に過ごせました。 シンガポールにまた行く機会があれば、また泊まりたいです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
excellent position, facilities and staff
Comment from Hotel Management
Apr 30, 2015 by Cheryl Ng, Hotel Management
Dear valued guest, It was a pleasure to have you as our guest. Thank you for sharing this positive review and we are glad that you enjoyed the convenience of our location in the heart of Marina Bay as well as our updated facilities. We look forward to welcoming you back on your next visit. Warmest regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 25, 2015
Excellent welcome, rapid access, quality facilities, Edge restaurant great for breakfast, great location. Ask for harbour view from floor 24-25 onward.
Comment from Hotel Management
Apr 30, 2015 by Cheryl Ng, Hotel Management
Dear valued guest, We are delighted that you had an enjoyable stay with us and we are glad that our updated facilities as well as the breakfast selection were to your liking. We are also happy that you enjoyed the convenience of our location in the heart of Marina Bay. Thank you for sharing this review and we look forward to welcoming you back on your next visit. Warmest regards, Cheryl Ng Director of Marketing