Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent , UK

Convenient for visiting Singapore

Posted Aug 25, 2014
Pros: The location, service and breakfast selection.
Location: Excellent Location for visiting the main city attractions.
The Complementary membership to the pan Pacific Club was much appreciated
4 out of 5
Recommended
for Couples
by A verified traveler from ballina, nsw

Friendly staff

Posted Aug 20, 2014
Pros: Location, facilities and the friendly staff
Cons: Nothing
Location: Singapore CBD,
Good location, modern, clean and awesome staff, multiple restaurants on-site and access directly to one of singapore's many shopping centres. Short taxi ride to marina bay sands casino and restaurant precinct or Chinatown or little India.
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Check in/out process needs improvement

Posted Aug 19, 2014
Check in reception told us to go to level 1 to collect keys (after filling paperwork)?? Went to level 1 and was told they are inspecting the room and will be ready in 15mins. We were then escorted to a lounge where you can wait while eat snacks and drink. We waited for 1 hour and decided to go back to the "keys" room. And they were able to issue the key right away. Check out process was simpler but the lady wanted me to pay for room which I already paid via expedia. Bar staff were excellent though. The room was perfect!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok,Thailand

NIce Hotel.

Posted Aug 10, 2014
Even if I had spend one night stay, but I had been here for several times long yeae ago. Still nice and cosy hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from bogota, Colombia

Great location, very spacoius rooms with beautiful

Posted Aug 4, 2014
Pros: Rooms, breakfast and location
Location: Marina bay, Concert hall, downtown Singapore
Twenty minutes from the airport. Close to Marina bay and other attractions, most of them walking distance or by underground. People at the front desk very helpful, concierges ready to help especially Misha, a very nice lady. Rooms spacious, nice views from the balcony. Breakfast buffet is one of the best I have seen, variety of menus, western, japaneses, chineses, indian, etc.
Comment from Hotel Management
Aug 13, 2014 by Cheryl, Hotel Management
Dear edlondon, Our accessible location in Marina Bay is one of our key features and we are delighted you enjoyed visiting the Singapore attractions within walking distance of the hotel. Thank you for your compliments about Misha, your kind words will be conveyed to her and our concierge team. I am glad that you had the change to sample the wide variety of cuisine presented at the seven live food theatres at Edge and we are honoured that you consider breakfast there as one of the best. We appreciate your time taken to review your experience and hope to welcome you back soon. Warm regards, Cheryl Ng Director of Marketing
2 out of 5
by A verified traveler from Abroad

Just another hotel.

Posted Jul 27, 2014
Pros: Room was acceptable but felt small to me. I was very happy the staff listened to my request as the view from the balcony was wonderful.
Cons: Took an hour to get connected to the internet. Room service wasn't good. No response on some questions of housekeeping. Unsatisfied.
Location: Certainly the Marina Bay Sands Observation , the Helix Bridge, Gardens by the Bay and the Singapore Flyer.
I was pleased with the room and especially the view -- I had asked for a Marina Bay Sands facing room, and they delivered. However, it was the smaller things that added up to my displeasure with the Pan Pacific. Stay at the Conrad instead, or if you can afford it, the Marina Bay Sands.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice environment, small room

Posted Jul 27, 2014
Nice environment, the room just a bit small. Asked to change the room from king bed to double bed, couldn't do it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Perfect. Just what I needed

Posted Jul 24, 2014
Pros: Clean, vibrant, great service, modern, smiling staff, just that little bit fancy
Location: Excellent location. Close to shops and MRT to take you everywhere
I stayed here 20 years ago and loved it. Hearing there had been a renovation I thought I would try it again. It is fantastic. This time, I was on the 29th floor looking towards Orchard Rd with a great view. The rooms are modern and clean. The service is always friendly. And the beds and pillows are better than home. I never sleep in hotel beds but I have on this trip. Thankyou for not letting me down and ensuring my memories continue. I can't wait to bring the kids!
Comment from Hotel Management
Jul 27, 2014 by Cheryl, Hotel Management
Dear Andrew We are delighted that you enjoyed our hotel and the newly transformed guest rooms. We look forward to welcoming you and your family back in the near future! Warm regards Cheryl Ng Director of Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location.

Posted Jul 10, 2014
Pros: Great Location. Very Clean. Courteous Staff.
Cons: Have more taxis available, had to wait for about 10 minutes for a taxi.
Location: Shopping at Marina Sq. Singapore Flyer and Marina Bay Sands (Casino) and shopping. Marina Bay Sands Gondola ride. Food Heaven.
The hotel is located in a great location. Close to Marina Bay Sands and the Singapore Flyer. If you can get a room in the higher floors the views are pretty amazing. Transportation to Changi is also quite convenient, with MRT connections and also a cab fare which is usually around SG$20.
Comment from Hotel Management
Jul 27, 2014 by Cheryl, Hotel Management
Hello Harsha Thanks very much for sharing your feedback with us. We are glad that you enjoyed your stay and the accessibility of our location. We hope to welcome you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Central Hotel beside F1 track

Posted Jul 6, 2014
Pros: Staff very helpful and friendly. Rooms spacious and clean. Espresso machine in my room!
Cons: Better sensors on lift doors - banged closed on my arm, bruising it.
Location: Loads of restaurants and central in Singapore. Night safari at zoo (30min taxi). F1 track right beside.
Stayed in this hotel for conference at Suntec centre. This is a modern well-priced hotel with good facilities. I was in a Deluxe King room. My room was very nice with Excellent blackout blind on window. Bathroom had walk-in shower which was great! Espresso machine and free bottled water topped up each day. Hotel facilities good. Pool very nice and provides free water and towels. Hotel bar looks great and is lovely place to relax in. However, the bar prices a bit of a shock, but same as everywhere else in that region. Beer is £10 per pint in that part of Singapore!
Comment from Hotel Management
Jul 27, 2014 by Cheryl, Hotel Management
Thank you for sharing your comments about your stay with us. We are delighted that you had an overall positive experience with us; our hotel guests actually enjoy 30% savings when they dine at our restaurants and bars and I hope that on your return visit you will take advantage of this privilege. We look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing