Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok,Thailand

NIce Hotel.

Posted Aug 10, 2014
Even if I had spend one night stay, but I had been here for several times long yeae ago. Still nice and cosy hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from bogota, Colombia

Great location, very spacoius rooms with beautiful

Posted Aug 4, 2014
Pros: Rooms, breakfast and location
Location: Marina bay, Concert hall, downtown Singapore
Twenty minutes from the airport. Close to Marina bay and other attractions, most of them walking distance or by underground. People at the front desk very helpful, concierges ready to help especially Misha, a very nice lady. Rooms spacious, nice views from the balcony. Breakfast buffet is one of the best I have seen, variety of menus, western, japaneses, chineses, indian, etc.
Comment from Hotel Management
Aug 13, 2014 by Cheryl, Hotel Management
Dear edlondon, Our accessible location in Marina Bay is one of our key features and we are delighted you enjoyed visiting the Singapore attractions within walking distance of the hotel. Thank you for your compliments about Misha, your kind words will be conveyed to her and our concierge team. I am glad that you had the change to sample the wide variety of cuisine presented at the seven live food theatres at Edge and we are honoured that you consider breakfast there as one of the best. We appreciate your time taken to review your experience and hope to welcome you back soon. Warm regards, Cheryl Ng Director of Marketing
2 out of 5
by A verified traveler from Abroad

Just another hotel.

Posted Jul 27, 2014
Pros: Room was acceptable but felt small to me. I was very happy the staff listened to my request as the view from the balcony was wonderful.
Cons: Took an hour to get connected to the internet. Room service wasn't good. No response on some questions of housekeeping. Unsatisfied.
Location: Certainly the Marina Bay Sands Observation , the Helix Bridge, Gardens by the Bay and the Singapore Flyer.
I was pleased with the room and especially the view -- I had asked for a Marina Bay Sands facing room, and they delivered. However, it was the smaller things that added up to my displeasure with the Pan Pacific. Stay at the Conrad instead, or if you can afford it, the Marina Bay Sands.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice environment, small room

Posted Jul 27, 2014
Nice environment, the room just a bit small. Asked to change the room from king bed to double bed, couldn't do it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Perfect. Just what I needed

Posted Jul 24, 2014
Pros: Clean, vibrant, great service, modern, smiling staff, just that little bit fancy
Location: Excellent location. Close to shops and MRT to take you everywhere
I stayed here 20 years ago and loved it. Hearing there had been a renovation I thought I would try it again. It is fantastic. This time, I was on the 29th floor looking towards Orchard Rd with a great view. The rooms are modern and clean. The service is always friendly. And the beds and pillows are better than home. I never sleep in hotel beds but I have on this trip. Thankyou for not letting me down and ensuring my memories continue. I can't wait to bring the kids!
Comment from Hotel Management
Jul 27, 2014 by Cheryl, Hotel Management
Dear Andrew We are delighted that you enjoyed our hotel and the newly transformed guest rooms. We look forward to welcoming you and your family back in the near future! Warm regards Cheryl Ng Director of Marketing
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location.

Posted Jul 10, 2014
Pros: Great Location. Very Clean. Courteous Staff.
Cons: Have more taxis available, had to wait for about 10 minutes for a taxi.
Location: Shopping at Marina Sq. Singapore Flyer and Marina Bay Sands (Casino) and shopping. Marina Bay Sands Gondola ride. Food Heaven.
The hotel is located in a great location. Close to Marina Bay Sands and the Singapore Flyer. If you can get a room in the higher floors the views are pretty amazing. Transportation to Changi is also quite convenient, with MRT connections and also a cab fare which is usually around SG$20.
Comment from Hotel Management
Jul 27, 2014 by Cheryl, Hotel Management
Hello Harsha Thanks very much for sharing your feedback with us. We are glad that you enjoyed your stay and the accessibility of our location. We hope to welcome you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Central Hotel beside F1 track

Posted Jul 6, 2014
Pros: Staff very helpful and friendly. Rooms spacious and clean. Espresso machine in my room!
Cons: Better sensors on lift doors - banged closed on my arm, bruising it.
Location: Loads of restaurants and central in Singapore. Night safari at zoo (30min taxi). F1 track right beside.
Stayed in this hotel for conference at Suntec centre. This is a modern well-priced hotel with good facilities. I was in a Deluxe King room. My room was very nice with Excellent blackout blind on window. Bathroom had walk-in shower which was great! Espresso machine and free bottled water topped up each day. Hotel facilities good. Pool very nice and provides free water and towels. Hotel bar looks great and is lovely place to relax in. However, the bar prices a bit of a shock, but same as everywhere else in that region. Beer is £10 per pint in that part of Singapore!
Comment from Hotel Management
Jul 27, 2014 by Cheryl, Hotel Management
Thank you for sharing your comments about your stay with us. We are delighted that you had an overall positive experience with us; our hotel guests actually enjoy 30% savings when they dine at our restaurants and bars and I hope that on your return visit you will take advantage of this privilege. We look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Very good hotel

Posted Jul 5, 2014
Very good hotel in excellent location nearby many of Singapore's landmarks. The room and bathroom are large, well laid out and very, very clean. The Nespresso coffee maker is great! The large bed was a little hard for our liking, as were the pillows. Staff were very professional and friendly.
5 out of 5
Recommended
for Everyone
by MIchelle from Perth, Western Australia

Beautiful hotel, stunning views

Posted Jun 25, 2014
Pros: The views!
Location: Close to Marina, shops, MRT
Stayed for two nights in a Panoramic King room. Staff were extremely friendly even at 2am when we arrived for check in. Rooms were beautifully designed and extremely clean, views of the skyline and marina absolutely stunning. Bed was comfortable, rooms were quiet. Close to everything. Very classy hotel. Will definitely return.
5 out of 5
Recommended
for Everyone
by Peter from Perth, Australia

Close to the CBD and tourist areas of Singapore.

Posted Jun 4, 2014
Pros: The staff, the location, the buffet breakfast at the Edge Restaurant
Location: Close to MRT, Singapore Flyer, Marina Bay Sands, Raffles Hotel, Gardens by the Bay, Shopping at Marine Terrace, Suntec City, Millennium Walk
Excellent position without staying in the CBD. Within walking distance of tourist attractions such as Raffles Hotel (7mins) and Singapore Flyer (15mins), and MRT (7mins). Short taxi ride (10mins) to Garden by the Bay, Clark Quay and Marina Bay Sands. The deluxe room with King size bed, was of a good size and kept very clean by housekeeping. We had breakfast at the Edge Restaurant which served International buffet. You would be hard pressed to not find anything to your liking. The staff were very attentive and always ready to assist, especially the chefs at the omelet bar and the barista making coffees, even when they were flat out during peak period. I couldn't find fault with any of the facilities or staff that would warrant a complaint. This was our second stay at the Pan Pacific and it certainly will not be our last.