Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great quick break

Posted Oct 14, 2014
Pros: View from room was great overlooking marina
Cons: prices for food and drinks was expensive, but found this all over singapore
Had a great short break at Pan Pacific, beautiful hotel, clean, spacious, close proximity
5 out of 5
Recommended
for Everyone
by A verified traveler from Ballarat Australia

Lovely hotel, very friendly staff, good facilities

Posted Oct 10, 2014
Pros: kids loved the pool and the gym (for the older one, have to be 18 to go there), nice big rooms with new bathrooms with 3 different shover heads
Cons: pool side service, should be covered so food arrive hot, also it would be handy to know that you as a guest get 30% discount on in hotel services.
Location: we loved the new gardens, got very familiar with the underground trains, the flyer is within walking distance and all the shopping malls are so close.
The staff made us feel very welcome, and fussed a little over us since it was our 25th wedding anniversary, we had a beautiful pair of swans made of towels on our bed, and a lovely cake. all facilities within the hotel are very clean, and all the staff are friendly and helpful. the hotel is close to shopping and good food and attractions, so you feel like you are in the heart of Singapore. nice and close to the airport to, only about 15-20 min by taxi.
Comment from Hotel Management
Oct 14, 2014 by Cheryl, Hotel Management
Dear Jana, Congratulations on your 25th wedding anniversary and thank you for celebrating such a special occasion with us. We are delighted that you enjoyed our recently transformed rooms and convenient location in the heart of Marina Bay. While we are glad your children loved the pool, we are sorry to hear that you felt the service by the poolside could be further improved. We have highlighted this issue to our team who are looking into enhancing the poolside service. As you pointed out, all our in-house guests indeed enjoy savings for dinner and we apologise that this was not effectively communicated to you. We appreciate your time in sharing this review and look forward to welcoming you and your family back again soon. Warm regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Couples
by A verified traveler from Launceston Tasmania

Top Notch

Posted Oct 6, 2014
Pros: The bed, excellent bathroom, free Wi-Fi.
Cons: A little expensive in comparison to its competitors.
Location: Close to the underground railway and red bus pickups.
Top quality hotel for the discerning traveller. Great facilities and close to all the main attractions.
Comment from Hotel Management
Oct 10, 2014 by Cheryl, Hotel Management
Dear Ray Thank you for sharing your feedback, we are glad that you enjoyed your stay with us and look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Pan Pacific Hotel - Marina Bay

Posted Oct 2, 2014
Very comfortable and relaxing atmosphere, everywhere. Lobby bars, restaurants, pool side etc had great service at all times.
Comment from Hotel Management
Oct 7, 2014 by Cheryl, Hotel Management
Thank you for sharing your feedback on Expedia. We are delighted that you had an overall positive experience and enjoyed our facilities and the dining experience here. We look forward to welcoming you back again soon. Best regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Couples
by A verified traveler

Great quality room

Posted Oct 1, 2014
Pros: Location is superb, services offered are excellent
Cons: Room cleanliness
Location: Location is excellent, 15 minutes from a Singapore flyer
Went to stay at the Pan Pacific whilst visiting Singapore to watch the Grand Prix. The location for that in particular is excellent as the hotel sits minutes from the circuit itself. We stayed in a city suite and the room was excellent, it was spacious and provided everything we needed. An excellent stay.
Comment from Hotel Management
Oct 7, 2014 by Cheryl, Hotel Management
Thank you for choosing to stay with us over the F1 weekend. We are delighted that you had a positive experience and enjoyed our convenient location in the heart of Marina Bay within walking distance of the race circuit and the Singapore Flyer. Our rooms were recently transformed to further enhance our guests’ experience and we are glad that you enjoyed the refreshed facilities of our spacious City Suites. We appreciate your time in sharing this review and look forward to welcoming you back again soon. Warm regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff and good location

Posted Sep 27, 2014
Stayed in the city suite during the busy f1 week. The staff were lovely, the service was great and the room was amazing. Would definitely recommend it for anyone looking to stay in Singapore.
Comment from Hotel Management
Sep 30, 2014 by Cheryl, Hotel Management
Thank you for staying with us over the recent F1 weekend. With a prime trackside location in the heart of Marina Bay, the hotel does present guests with panoramic views of the race circuit and we delighted that you enjoyed the experience. We appreciate your recommendation and look forward to welcoming you back again soon. Warm regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

A Wonderful Time at the Pan Pacific Singapore

Posted Sep 17, 2014
Pros: Our room was on the 32nd floor and faced the city. We still had some views of the bay. The unusual shape of this building provides views all around
Cons: More tea, coffee and milk could be provided each day, although I expected if I had requested more it would have been provided.
Location: At Marina Bay, just a short walk to the Promenade MRT station and walking distance to the bay, connected to Marina Square, Millenium Walk and Suntec.
Just spent 5 days here. The room was clean and well presented. The staff were pleasant and helpful. This hotel is visually stunning inside the atrium and The Edge restaurant was excellent, as was the room service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Great Hotel clos to MRT stations

Posted Sep 17, 2014
Pros: The rooms, the staff and the coffee.
Cons: The air con could do with being turned up a notch, it wa a little cold in the reception area after about 5 minutes.
Location: We walked to The Flyer, Gardens by the Bay, Marina Bay & Raffles.
We stayed at this hotel for 4 nights in September, just berfore the Grand Prix. The hotel was clean and we found all the staff to be really friendly. The American breakfast in the downstairs "cafe" was amazing value. Fruit, cooked breakfast and pastries along with freshly squeezed orange juice and a lovely coffee for around S$22. They even offered to put the pasties in a bag for us to take away as there was just too much for us to eat. The bartenders were excellent and really knew their stuff. We sat at the bar one night and watched the guys put these amazing creations together. One of the bartenders said he would make me a special cocktail, I told him I didn't like the sweet ones, but would trust him to make me a simple cocktail the following evening. He made me the drink explaining the history of the drink and how it was made, he was really interested in his job and his customers. The rooms were very clean and comfortable with lots of drawer and wardrobe space. The hotel lobby is massive and they have done a great job of creating little areas to make it look more cosy. I would recommend this hotel to anyone and would book this again if i return to SIngapore.
Comment from Hotel Management
Sep 26, 2014 by Cheryl, Hotel Management
Dear Traveler, Thank you for sharing your feedback on Expedia. I am delighted that you had an overall positive stay and enjoyed our recently renovated rooms and convenient location in Marina Bay. I am glad that you enjoyed the dining experience here including breakfast at Pacific Marketplace, and bespoke cocktails at Atrium. We appreciate your kind comments about our associate at Atrium and will convey your compliments to the team. I am sorry to hear you found the air-conditioning in our lobby to be on the chilly side, we strive to maintain the ideal temperature that will be comfortable for our guests, and we have taken note of your feedback in this matter. Thank you for recommending our hotel and we look forward to welcoming you back the next time you are in Singapore. Warm regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to transport & tourist attractions

Posted Sep 10, 2014
Pros: Location and ambience
Location: Close to new attractions in Singapore.
Professional service and quality service and food.
Comment from Hotel Management
Sep 16, 2014 by Cheryl, Hotel Management
Thank you for sharing your feedback with us via Expedia, we are glad that you enjoyed our location adjacent to three shopping malls and the local transport options. We look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent , UK

Convenient for visiting Singapore

Posted Aug 25, 2014
Pros: The location, service and breakfast selection.
Location: Excellent Location for visiting the main city attractions.
The Complementary membership to the pan Pacific Club was much appreciated