Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff and good location

Posted Sep 27, 2014
Stayed in the city suite during the busy f1 week. The staff were lovely, the service was great and the room was amazing. Would definitely recommend it for anyone looking to stay in Singapore.
Comment from Hotel Management
Sep 30, 2014 by Cheryl, Hotel Management
Thank you for staying with us over the recent F1 weekend. With a prime trackside location in the heart of Marina Bay, the hotel does present guests with panoramic views of the race circuit and we delighted that you enjoyed the experience. We appreciate your recommendation and look forward to welcoming you back again soon. Warm regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

A Wonderful Time at the Pan Pacific Singapore

Posted Sep 17, 2014
Pros: Our room was on the 32nd floor and faced the city. We still had some views of the bay. The unusual shape of this building provides views all around
Cons: More tea, coffee and milk could be provided each day, although I expected if I had requested more it would have been provided.
Location: At Marina Bay, just a short walk to the Promenade MRT station and walking distance to the bay, connected to Marina Square, Millenium Walk and Suntec.
Just spent 5 days here. The room was clean and well presented. The staff were pleasant and helpful. This hotel is visually stunning inside the atrium and The Edge restaurant was excellent, as was the room service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Great Hotel clos to MRT stations

Posted Sep 17, 2014
Pros: The rooms, the staff and the coffee.
Cons: The air con could do with being turned up a notch, it wa a little cold in the reception area after about 5 minutes.
Location: We walked to The Flyer, Gardens by the Bay, Marina Bay & Raffles.
We stayed at this hotel for 4 nights in September, just berfore the Grand Prix. The hotel was clean and we found all the staff to be really friendly. The American breakfast in the downstairs "cafe" was amazing value. Fruit, cooked breakfast and pastries along with freshly squeezed orange juice and a lovely coffee for around S$22. They even offered to put the pasties in a bag for us to take away as there was just too much for us to eat. The bartenders were excellent and really knew their stuff. We sat at the bar one night and watched the guys put these amazing creations together. One of the bartenders said he would make me a special cocktail, I told him I didn't like the sweet ones, but would trust him to make me a simple cocktail the following evening. He made me the drink explaining the history of the drink and how it was made, he was really interested in his job and his customers. The rooms were very clean and comfortable with lots of drawer and wardrobe space. The hotel lobby is massive and they have done a great job of creating little areas to make it look more cosy. I would recommend this hotel to anyone and would book this again if i return to SIngapore.
Comment from Hotel Management
Sep 26, 2014 by Cheryl, Hotel Management
Dear Traveler, Thank you for sharing your feedback on Expedia. I am delighted that you had an overall positive stay and enjoyed our recently renovated rooms and convenient location in Marina Bay. I am glad that you enjoyed the dining experience here including breakfast at Pacific Marketplace, and bespoke cocktails at Atrium. We appreciate your kind comments about our associate at Atrium and will convey your compliments to the team. I am sorry to hear you found the air-conditioning in our lobby to be on the chilly side, we strive to maintain the ideal temperature that will be comfortable for our guests, and we have taken note of your feedback in this matter. Thank you for recommending our hotel and we look forward to welcoming you back the next time you are in Singapore. Warm regards, Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to transport & tourist attractions

Posted Sep 10, 2014
Pros: Location and ambience
Location: Close to new attractions in Singapore.
Professional service and quality service and food.
Comment from Hotel Management
Sep 16, 2014 by Cheryl, Hotel Management
Thank you for sharing your feedback with us via Expedia, we are glad that you enjoyed our location adjacent to three shopping malls and the local transport options. We look forward to welcoming you back again soon. Warm regards Cheryl Ng Director of Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent , UK

Convenient for visiting Singapore

Posted Aug 25, 2014
Pros: The location, service and breakfast selection.
Location: Excellent Location for visiting the main city attractions.
The Complementary membership to the pan Pacific Club was much appreciated
4 out of 5
Recommended
for Couples
by A verified traveler from ballina, nsw

Friendly staff

Posted Aug 20, 2014
Pros: Location, facilities and the friendly staff
Cons: Nothing
Location: Singapore CBD,
Good location, modern, clean and awesome staff, multiple restaurants on-site and access directly to one of singapore's many shopping centres. Short taxi ride to marina bay sands casino and restaurant precinct or Chinatown or little India.
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Check in/out process needs improvement

Posted Aug 19, 2014
Check in reception told us to go to level 1 to collect keys (after filling paperwork)?? Went to level 1 and was told they are inspecting the room and will be ready in 15mins. We were then escorted to a lounge where you can wait while eat snacks and drink. We waited for 1 hour and decided to go back to the "keys" room. And they were able to issue the key right away. Check out process was simpler but the lady wanted me to pay for room which I already paid via expedia. Bar staff were excellent though. The room was perfect!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok,Thailand

NIce Hotel.

Posted Aug 10, 2014
Even if I had spend one night stay, but I had been here for several times long yeae ago. Still nice and cosy hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from bogota, Colombia

Great location, very spacoius rooms with beautiful

Posted Aug 4, 2014
Pros: Rooms, breakfast and location
Location: Marina bay, Concert hall, downtown Singapore
Twenty minutes from the airport. Close to Marina bay and other attractions, most of them walking distance or by underground. People at the front desk very helpful, concierges ready to help especially Misha, a very nice lady. Rooms spacious, nice views from the balcony. Breakfast buffet is one of the best I have seen, variety of menus, western, japaneses, chineses, indian, etc.
Comment from Hotel Management
Aug 13, 2014 by Cheryl, Hotel Management
Dear edlondon, Our accessible location in Marina Bay is one of our key features and we are delighted you enjoyed visiting the Singapore attractions within walking distance of the hotel. Thank you for your compliments about Misha, your kind words will be conveyed to her and our concierge team. I am glad that you had the change to sample the wide variety of cuisine presented at the seven live food theatres at Edge and we are honoured that you consider breakfast there as one of the best. We appreciate your time taken to review your experience and hope to welcome you back soon. Warm regards, Cheryl Ng Director of Marketing
2 out of 5
by A verified traveler from Abroad

Just another hotel.

Posted Jul 27, 2014
Pros: Room was acceptable but felt small to me. I was very happy the staff listened to my request as the view from the balcony was wonderful.
Cons: Took an hour to get connected to the internet. Room service wasn't good. No response on some questions of housekeeping. Unsatisfied.
Location: Certainly the Marina Bay Sands Observation , the Helix Bridge, Gardens by the Bay and the Singapore Flyer.
I was pleased with the room and especially the view -- I had asked for a Marina Bay Sands facing room, and they delivered. However, it was the smaller things that added up to my displeasure with the Pan Pacific. Stay at the Conrad instead, or if you can afford it, the Marina Bay Sands.