Ratings based on 1,183 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia.

Enjoyed my stay

Posted Sep 22, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Hotel close to Orchard Rd shopping

Posted Sep 15, 2014
Pros: clean and fresh
Location: Shopping and food
Helpful and friendly staff. Very willing to please guests.
2 out of 5
by A verified traveler from Singapore

Upgraded disappointment

Posted Sep 14, 2014
Pros: Fantastic location
Cons: Housekeeping
Location: Right in the heart of Orchard Road. Able to get everything required.
Was quite pleased when told I was upgraded by 2 room categories but that was short-lived. The room has many problems: a) Faced a car-park and was noisy b) Insufficient lighting c) Hair found on study table and all over bathroom d) Soap scums in shower, cracked washbasin Overall a very disappointing room for being 2 categories upgraded. Shudder to think what the entry categories are like.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth WA

Nice and close to Orchard Road

Posted Sep 14, 2014
Pros: Was very close to Orchard MRT and there is a great Food place next door in Shaw House, you just cross the road and go down the escalators.
Cons: Nothing worth mentioning, the air freshener in the foyer was a nice touch.
Location: Was close to train and there is a supermarket next to the food court in Shaw House, we ate breakfast at the food court, it was much cheaper there
I booked this hotel for myself and my mum as a "mystery hotel" very pleased with the price and the location however, our view was of the brick wall next to us, I guess someone has to have it. Staff were considerate and for the time we spent in the actual room it suited us perfectly, but saying that, it was clean and roomy. I would book a mystery hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

we wouldn't stay anywhere else

Posted Sep 12, 2014
Pros: apart from the excellent staff, it has the best concierge we've come across...and after 40 years in the business, Brahm can answer every query,
Cons: turn down the volume of music outside the main doors !
Location: 100m to the MRT and the top of Orchard Rd ...almost all of it under cover..useful for those sudden downpours.
our 4th or 5th visit, and it's been consistently excellent. personal, friendly, polite service. everyone treated as a VIP.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from NZ

The hotel is in great location just off Orchard Rd

Posted Sep 11, 2014
Pros: The location and the service in the club lounge
Cons: The bed was slightly too hard.
Location: Shopping and great access to lots of food halls.
This was the third time I stayed in a club room at this hotel. It is good value because of the breakfast, afternoon tea and drinks and nibbles at night in the club lounge. The food changes daily and is generous and very good quality. The staff are extremely helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Perfect hotel!

Posted Sep 8, 2014
Everything seemed perfect! Good convenient location, great food at carousel, friendly staff, clean hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Close to Orchard Road and MRT

Posted Sep 7, 2014
Pros: Free Mini Bar with Water, Soft Drink and Juice replenished daily. Unlimited coffee from a nespresso machine and Free Wi.Fi. The friendliness .
Cons: Nothing that was apparent.
Location: Most places can be reached by the MRT which is a 5 min walk, or you grab a cab which is very cheap to use. Everything is close by in Singapore.
This Hotel has been revamped and offers 5 Star for a 3 Star Price. From the minute you enter the door it exudes luxury and guests are treated like Royalty. The staff are well trained, friendly and welcoming. The Hotel is well located and within walking distance to Orchard Road and the MRT.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not bad. Close to shops.

Posted Sep 7, 2014
Pros: Close to main shopping area and pretty central.
Cons: Rooms need a little refreshing.
Location: Good location. Walking distance to shops and transport.
First stay room a little dated. Second stay room was a little better.
5 out of 5
Recommended
for Couples
by A verified traveler

Comfortable and quiet room

Posted Sep 5, 2014
Good location near to Orchard Rd, bus stop outside. The bed was great and the room very quiet. The staff were faultless even organising shower facilities and a lounge prior to a late night flight. The room was well appointed and I highly recommend this hotel and look forward to my next visit.