Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to everything

Posted Apr 14, 2014
Pros: Staff friendliness and clean and tidy rooms. Efficient service.
The Shangri la has great facilities and the staff are always helpful . I love staying there. Short walk to Orchard road and tanglin mall . Service is great.
5 out of 5
Recommended
for Couples
by robyn from perth aust

Nice quiet hotel beautiful pool

Posted Apr 14, 2014
Pros: The rooms so large beautiful bay window in our room
Location: It is a little way out from main shops but they do have a shuttle bus
Found hotel only to happy to help you in any way very clean nice pot of Chinese tea brought to your room breakfast great
4 out of 5
Recommended
for Everyone
by Graham from London

2014 Singapore Trip

Posted Apr 13, 2014
Pros: This is a lovely hotel with great staff and a nice feel about it.
I was booked in to a deluxe Horizon Club room but was "upgraded" to the Valley Wing. The room was a disabled one which appeared more cramped and the view from my 5th floor window was not as good as the higher Horizon Club rooms. I always stay here, and will continue to do so, but I will turn down the next upgrade offer.
3 out of 5
by A verified traveler

Dated and faded.

Posted Apr 11, 2014
Pros: The large pool is kid friendly and staffed with a lifeguard, however its age is showing. Location is close to Orchard Road.
Cons: The toaster-sized box on the nightstand that controls the lights and opens the drapes might have been cool to James Bond circa 1970, but not today.
Location: Easy access to shopping. Short walk to Botanic Garden. Try shops on Dempsey Rd for a change of pace.
This is a large impersonal hotel catering to the convention crowd. Premium price that would be better served at one of the newer luxury hotels. I stayed at in a tower room. Looks like it had a mid-80's makeover that's feeling a little stale. On-site food was very expensive and disappointing.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very good hotel in quiet location

Posted Apr 8, 2014
Pros: the wide choice of food at the Line restaurant.
Cons: there was some dampness on my floor, which created a somewhat unpleasant odour.
Location: slightly off the beaten track, but this meant the gardens were quieter.
I had an enjoyable, but short, stay at this very good hotel.
5 out of 5
Recommended
for Everyone
by Chas from Cork Ireland

Good cocktail lounge between 5&7

Posted Apr 4, 2014
Relaxed 3 day break good pool and 10 mins walk to the metro
5 out of 5
Recommended
for Everyone
by Morag from Darwin Australia

The best hotel in the world

Posted Apr 1, 2014
Pros: the atmosphere and surroundings
Cons: nothing
Location: just 10 mins by taxi to city center , china town excellent food and bargains, night safari at the Zoo, orchid garden and the shops
Had a relaxing stay, all staff were professional, courteous and friendly, the restaurants were fantastic , so much choice and the rooms were luxurious. Would recommend it to anyone.
3 out of 5
Recommended
for Everyone
by mrs fussy from england

Twin bedded room not satisfactory

Posted Mar 20, 2014
Pros: Pool was fantastic in beautiful grounds
Cons: Twin bed facility
We were disappointed with the twin beds which were just two beds pushed together.they did offer us another room but we had already unpacked so was too much trouble as my husband is disabled. I ended up having to pull one of the beds across the room for three nights. The housekeeping was poor.the room was not clean and had to complain about several issues. Good sized room pity they don't understand what twin beds means
4 out of 5
Recommended
for Everyone
by Hanna from Japan

exellent.

Posted Mar 19, 2014
Pros: All Staff are working efficiently with smile.
Cons: More shuttle bus to Orchard is requested.
Location: Located not in the city central,but it's better because not noisy.
Relax in swimming pool.Enough towels are available. Chinese restaurant is nice atmosphere,and staff's recommendation dishes were also good.
5 out of 5
Recommended
for Everyone
by krishna from Texas

Outstanding service

Posted Mar 17, 2014
Pros: Service, ambiance and location.
Cons: Nothing!
Location: Close to MRT Station and quick ride to Marina Bay area, with cloud gardens and more. Near Orchard road, lots of shopping.
I was a frequent visitor in past and always impressed with their quality of service. In these days of technology driven ops, it is good to know tradition is surviving. Great service from check-in to checkout. No compromises. Period.