Ratings based on 186 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Dec 3, 2013
Cons: Shangri-la was not aware that the package that I booked with Expedia included breakfast for 2. Should have better tie-up.
for Everyoneby Jacqui from Queensland, Australia
Posted Dec 2, 2013
This was the second time staying at the Shangri La and as our previous visit everything was exceptional. The hotel is first class and an absolute pleasure to stay at.
for Couplesby A verified traveler
Posted Nov 30, 2013
Pros: The Garden rooms, buffet breakfast and cocktail hour
for Everyoneby Cath from Perth
FantasticPosted Nov 29, 2013
Pros: Gorgeous rooms, pool and lovely staff
Location: Its located just off the top of Orchard road. You have about a 5 min walk from the hotel and you're at the top of Orchard road with endless shopping.
We stayed at the Shangri-La for the first time this year. In the Garden wing and it was fantastic! I cant rate the staff and the facilities highly enough. The rooms are a lovely size (we travel with our 4 year old daughter and there was plenty of room for her roll away bed with room to spare). The balcony overlooking the pool was beautiful. Everything was fantastic. We will be staying here again.
for Everyoneby Gak from Victoria, Australia
Beautiful surroundings and close to Orchard Road.Posted Oct 31, 2013
Pros: The location was perfect for us, away from the busy shopping strip but within easy walking distance.
Cons: The friendliness of the shuttle bus driver.
Had a wonderful stay. Hotel staff were very friendly and helpful. The pool and surrounding garden is magnificent. Our only bad experience was with the next available Taxi we were directed to outside the hotel. The taxi was very old and clunky the driver was spooky and one of the rear seat belts would not fasten. When I pointed this out to the driver he said "no worry, you don't need it". I happened to notice that he had his seat belt securely fastened.
for Business Travelersby mrtjt from toronto
Great hotel, a little off the beaten path...Posted Oct 28, 2013
Pros: Beautiful grounds, great service
Cons: Try the food courts in the shopping mall. Very reasonable, $4-$6, a lot of choice, very good.
Location: Definitely off the beaten path. Taxis are surprisingly very reasonable compared to everything else. They run a shuttle to the shopping area.
Great room overlooking the pool/gardens. We ordered a beer/tea in the lobby, $30. I think it was afternoon tea with snacks? Lunch restaurant is a nice change from the very good breakfast/dinner buffet. Concierge was very helpful with suggestions and tours. Hotel seems to cater much more to business/convention groups
for Couplesby Paul from Western Australia
Great experience.Posted Oct 17, 2013
Pros: Very Relaxing
Location: MRT is eazy to access
Great hotel had a wonderful time. The optional attantion provided in the Valley Wing was expensive but worth the extra.
for Familiesby MummyL from Canberra
PerfectPosted Oct 14, 2013
Pros: The space, the friendly staff, the service and the attention to detail.
Cons: The free hotel bus to Sentosa needs more seats or to stop coming by as it is often full and Shangri La guests cant fit on.
Location: Taxis are cheap so nothing is out of the way average fare to the zoo/night safari/bird park is $20. MRT is 10-15 easy walk. Close to Orchard Rd
The staff were friendly, attentive and keen to assist. The breakfast was delicious and we choose upon check in to take their horizon club package which included cocktails and canapes. While it seems expensive, it was worth for us as we snacked upon return from a venue and before leaving for the next attractions. The interconnecting room gave us that little bit extra space for our family of 4. The room was quiet and the bed comfy. The pool was beautiful ,the garden and waterfall areas were peaceful and relaxing was easy. There was a quick 10-15 min walk to orchard road to the nearest MRT station.
for Everyoneby A verified traveler
Great experiencePosted Oct 11, 2013
Smooth professional courteous helpful staff, great rooms varied dining choices Allowed us late check out no extra cost
for Everyoneby andrew from aust
Continued outstanding experiencePosted Oct 2, 2013
Having been an infrequent visitor to the ShangriLa over the last 35years it has changed ... for the better. While always good it is now consistently a superb stop on any holiday. The food options, pool and room comfort are truly excellent.