Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

Quite a nice hotel, not as good as other shangrila

Posted Apr 14, 2014
Pros: Nice pool area. Good pillows.
Cons: More choices on the menu by the pool. Not very many healthy choices.
Location: Was annoying when you waited for the free bus and then couldn't get on it and had to wait another 20 minutes for the next one.
Overall a nice hotel, entrance is very under whelming and no welcome as we entered. Reception staff very very polite, but a warm welcome, a cool towel and a drink are often offered at nice hotels.Pool area was nice but not many activities offered for kids.Good fun when they had the boat games. The younger lifeguard sat on the seat playing on his phone and barely looked at the pool, very irresponsible. Older ones very good at keeping kids out of the adult area which I really appreciated and interacted well with children. Limited food choices on the pool menu and the room service. More options especially plain one, not just fried foods needed. Food was expensive in the restaurant. The free bus to Vivo was sometimes full so we had to wait 20 minutes for next one, though taxi's were cheap.
5 out of 5
Recommended
for Everyone
by A verified traveler

All good. Great staff

Posted Apr 11, 2014
Very good facilities - excellent staff, very helpful.
5 out of 5
Recommended
for Everyone
by jenny and steve from Western Australia

Excellent hotel. Perfect location

Posted Apr 5, 2014
Wonderful staff and surrounding. Food amazing. Facilities amazing Couldnt have asked for anymore. Would go back again and again. Very sad to leave.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel awesome pool great for kids

Posted Mar 30, 2014
We stayed 8 nights and it was amazing. The food was nice, the staff were friendly. The room was cleaned every morning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing City Bresk

Posted Mar 16, 2014
Revisiting after a long absence. Still lovely and peaceful despite development on Sentosa. Great pool, fantastic breakfast and friendky staff. Great for families. A bit of a trek for getting to places on the other side of Singapore.
3 out of 5
by CaliforniaKlam from San Jose, CA

Not at the same level as other Shangri-la's

Posted Mar 10, 2014
Pros: The staff and view of the China sea.
Cons: The rooms need to be updated/remodeled.
Location: Resort World and Universal Studios is close by and a great place to visit. Also, it is close by the Sentosa Golf Club where the LPGA hosts an event.
When I booked this hotel, it was based on other Shangri-La's that I have been to including Makati, Philippines; Boracay, Philippines; Pudong, China. This was definitely a 3 star hotel as compared to the others, which were 4-5 star hotels. The property is a bit "tired". The rooms are small and need some renovation. The staff is GREAT and service is GREAT. but the facilities are not up to the standards of what I would expect from a Shangri-La.
4 out of 5
Recommended
for Everyone
by John from Melbourne, Aust

Nice hotel

Posted Mar 6, 2014
Pros: Well laid out and friendly staff.
Location: Plenty of touristy things to do on Sentosa Island but we were more interested in relaxing at hotel. Great hotel for families with young children.
Great pool and good dining options. Enjoyed free wifi and breakfast buffet. Free shuttle bus to Vivo Shopping Centre was great. Should have paid the extra for the ocean views.
3 out of 5
by Kris from Australia

Average experience typical of a larger hotel

Posted Mar 5, 2014
The hotel had everything we needed, it just feels quite dated, service is OK but not inspiring. The quality of the rooms but what is provided lacks the special touch that perhaps the boutiques can win guests over on.
5 out of 5
Recommended
for Everyone
by Genie from SG

Kid-friendly Hotel!

Posted Feb 11, 2014
We stayed here for a Birthday Staycation and it was amazing! Our kids loved the indoor playground, the pool and the slides! Great breakfast and lunch buffet selections while their trapizza resto was also a treat! Service was good too coz although there was a delay in preparing our room, they sent us an apology note along with some cookies. Will definitely come back and recommend to our family and friends!
4 out of 5
Recommended
for Everyone
by Ralph from Hong Kong

Nice hotel, other Singapore Shangri La better

Posted Feb 3, 2014
Hotel staff very nice. Concierge not very helpful. Room not cleaned until 5 pm. Great location if you want to stay at a resort hotel in Singapore and not focus on shopping. This is not a business hotel but is very nice for a family vacation. My impression is the other Shangri La in Singapore is better run.