Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from sydney

I did not get what I paid for

Posted Jul 13, 2014
Booked room with 1 king & 2 singles, only to be told on check in that there are no such rooms & they would give us 2 singles & a roll away bed with no extra charge. Roll out bed uncomfortable & made room cramped. Room was not cleaned properly for whole visit ie used glasses not replaced,
Comment from Hotel Management
Jul 21, 2014 by Sheraton, Hotel Management
Dear mel, Thank you for taking the time to share your review with us. We regret to hear that we were unable to provide an ideal arrangement for your beds during your stay and that the cleanliness of the room has fallen short of expectation. We have highlighted this to the respective departments for their review and we hope to have another opportunity to be of service to you again. Best regards, Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Sheraton Towers

Posted Jul 9, 2014
Pros: staff, comfort of beds
Location: within a few hundred metres - MRT, hawker centre (food stalls) and Orchard Road
Hotel is in lovely condition and a good location, just a few hundred metres from an MRT, hawker centre and Orchard Road. The staff are excellent and will go beyond expectation to assist you.
Comment from Hotel Management
Jul 14, 2014 by Sheraton, Hotel Management
Dear Janet, Thank you for your kind review. It is a delight to hear that the locality of the hotel and our service standard were up to your expectation. The pleasure is ours to be able to provide our guests with a wonderful stay experience. We hope to be of service to you again soon! Warm regards, Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff were so helpful and welcoming

Posted Jul 8, 2014
Great experience, breakfast was lovely, concierge very helpful, washing service was brilliant (even my washing got a holiday)!
Comment from Hotel Management
Jul 14, 2014 by Sheraton, Hotel Management
Dear valued guest, We are pleased to learn that your experience with us was great. Your compliments on our breakfast, concierge and laundry services are greatly appreciated. We look forward to welcoming you back again! Warm regards, Director of Rooms
4 out of 5
Recommended
for Business Travelers
by Norman from Kuala Lumpur

Sheraton Tower, Singapore

Posted Jun 26, 2014
Good busness hotel in the hert of Singapore. Bit of a walk to Orchard Rd, but manageable. Rooms good. Breakfast spread is good too.
Comment from Hotel Management
Jul 2, 2014 by Sheraton, Hotel Management
Dear Norman Thank you for the kind review of Sheraton Towers Singapore! We are happy to learn that you enjoyed your stay and we hope to welcome you back again soon! Best Regards, Director of Rooms
5 out of 5
Recommended
for Couples
by Vino from Brampton, ONT

Great Place.

Posted May 24, 2014
Pros: Good facilities
Cons: Coffee bar added
Location: Good location. Close to MRT.
Close to Newton Food court. Hotel lacks a coffee bar for quick grab and go breakfast. Excellent facilities. Swimming pool surrounded by greenery. The staff are friendly and greeted each you time you return.
Comment from Hotel Management
May 28, 2014 by Sheraton, Hotel Management
Dear Vino Thank you for the kind review of your stay. It is certainly a pleasure to have you back with us. Thank you so much for your compliments on our facilities as well as our associates and we look forward to serving you again soon! Best Regards, Director of Rooms
2 out of 5
by Rob from Sydney

dispointed

Posted Apr 1, 2014
Pros: easy to get to the MRT
hotel had repairs we did not know about which left us with no hot water. difficult to get a taxi from the hotel
Comment from Hotel Management
Apr 10, 2014 by Sheraton, Hotel Management
Dear Rob Thank you for reviewing your stay. We are sorry that your stay was below expectations and we sincerely apologise for the inconvenience caused by the servicing of our hot water system. Nonetheless, we appreciate that you took time to share your comments and we hope to have the opportunity to welcome you back for a more fulfilling stay in the future. Best Regards, Director of Rooms
5 out of 5
Recommended
for Everyone
by Frank from Australia

Wonderful stay

Posted Mar 26, 2014
Clean facilities and accessible to transportation. Would be good to have room complimentary internet access as this is almost standard to hotels already.
Comment from Hotel Management
Apr 4, 2014 by Sheraton, Hotel Management
Dear Frank Thank you for your kind feedback and for reviewing your stay at Sheraton Towers Singapore. We are delighted that you had a wonderful stay and we appreciate your feedback on the internet. It was a pleasure serving you and we look forward to welcoming you back again. Best Regards, Director of Rooms
4 out of 5
Recommended
for Personal Event
by Paul from San Diego, CA, USA

Nice hotel "away from it all"

Posted Mar 25, 2014 on Hotels.com
The hotel was close enough to Orchard Road and the myriad shopping and food opportunities, however not really close walking distance to most attractions in Singapore. The facilities were clean, the service was about what I expected from Singapore, and room service was prompt and quite tasty when I ordered it. Overall, for the rate, I would stay at Sheraton Towers again.
Comment from Hotel Management
May 31, 2014 by Sheraton, Hotel Management
Dear Paul Thank you for your kind review of Sheraton Towers Singapore. We are delighted to learn of your positive stay experience with us. We appreciate your kind compliments and look forward to welcoming you back for another pleasant stay soon! Best Regards, Director of Rooms
5 out of 5
Recommended
by R. Hau from Canada

Close to everything

Posted Mar 18, 2014 on Hotels.com
Sheraton Towers Singapore is a hidden gem! It's close to convenient things: MRT Station (Newton); there's a 7-11 inside the MRT station ; - Hawker Centre (Newton Circus) - if you feel like a true taste of local fare. About the rooms, they're adequately sized, however I won't describe them as spacious. Nonetheless, they are very clean and well equipped. I didn't use much of their services so I can't really comment - check in was quick and easy.
Comment from Hotel Management
May 31, 2014 by Sheraton, Hotel Management
Dear R. Hau Thank you for your kind review of Sheraton Towers Singapore. We are delighted to know that you had an enjoyable stay and that you like our convenient location. We truly appreciate your kind words and we look forward to welcoming you back for a pleasant stay soon! Best Regards, Director of Rooms
4 out of 5
Recommended
for Everyone
by nagesh from hyderabad india

good location

Posted Mar 14, 2014
Pros: nice resyirants in the lobby
Cons: all aboe i mention please if you implement that will be great
Location: close to east plaza mall and close to takamishaya mall
All in the hotel good except they have to have complimentry breakfast for the guest need to have indian channels in the TV having one more suggestion going airport atleast need to arrange taxi .
Comment from Hotel Management
Mar 25, 2014 by Sheraton, Hotel Management
Dear nagesh Thank you for sharing your feedback of your stay at Sheraton Towers. We have taken note of your comments pertaining to the highlighted areas and have raised it with the relevant departments for their review. We appreciate your insights and we look forward to be of service to you again. Best Regards, Director of Rooms