Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Excellent location

Posted Mar 20, 2015
Pros: Close location to MRT, food and coffee outlets.
Cons: Having power outlets available in the bathrooms (none available) Instructions on how to operate TV and set top box/PVR unit.
Location: Close to MRT stations which is a cheap and easy way to get around Singapore. Food & coffee outlets, money changer and PoMo Mall close by.
Furnishings of the self contained apartment was a little dated but were clean & met all our needs. We had a 2 b/room apartment with separate kitchen & living area. Separate air-conditioning units in each bedroom & living area was fully appreciated as the units could be varied in temperature according to personal taste. Loved the laundry facilities available (separate floor) & having clothes airer in apartment to dry clothes. Free WiFi exceeded expectations, easy to connect & fast speed. No power outlets in any of the bathrooms which was a minor negative. The hotel reception staff were friendly & professional with a ready smile. Housekeeping were good too but some minor issues such as sugar & spare toilet roll weren't always replaced. My children were ill during our stay & made a mess on the carpet on two nights. The reception & housekeeping staff were very kind & accommodating. The hotel delivered a get well bowl of fruit & note. The roof top pool facilities were lovely boasting a spa, baby pool & good size main pool. The location of Somerset Bencoolen was fantastic. Two MRT stations close by, Bras Basah about 4 minutes walk & Dhoby Ghaut about 10 minutes walk away. I loved having Starbucks, 7 Eleven, Subways, KFC, Burgerking and PoMo within close walking distance. Money changer conveniently next door to hotel. Construction of the new MRT line was a minor inconvenience. Our rooms faced Selegie Rd and we didn't hear any construction noises.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

就如回到家一樣自在

Posted Feb 28, 2015
酒店的配套設施都很齊備,早餐種類雖不多,但能滿足一家大小。雖然匆匆的行程都沒有留房間去做頓飯,不過感覺設備、用具能滿足基本要求。酒店的職員都非常有禮、熱心、主動,房間舒適、整潔。唯一感覺不是很完美的就是⋯⋯衛生間沒有抽風設備,這個真的有點尷尬。最後感謝全體上下多日的照顧與友善的服務,一定會再來的!
Comment from Hotel Management
Mar 17, 2015 by Cynthia Lim, Hotel Management
Dear Zeki, Greetings from the team at Somerset Bencoolen Singapore! All of us are elated that your stay at our serviced residence was so comfortable that you felt very much at home with us. We are indeed very grateful for your many positive feedback on our services, facilities and products as it shows that you truly enjoyed your stay and that we have successfully accomplished our brand promise of making our residents have a memorable stay with us. It has been a great pleasure hosting you at Somerset Bencoolen Singapore and we sincerely look forward to being of service to you again soon. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Serviced apartment for Christmas break

Posted Jan 3, 2015
Serviced apartment was a good size and had everything we needed. Major building works in the street right outside, so a bit noisy but not as bad as we were expecting. Mediocre breakfast.
Comment from Hotel Management
Jan 6, 2015 by With Heartfelt Thanks, Hotel Management
Dear Andy, Greetings from the team at Somerset Bencoolen Singapore. All of us are delighted that you had a comfortable and enjoyable stay in our fully-equipped apartment. Thank you for your valuable feedback on our Continental Breakfast selection. Please be assured that we have taken note of your honest feedback and shall be seeking improvements in this area. We truly enjoyed being of service to you and sincerely look forward to welcoming you back soon, should your travels bring you back to our sunny shores. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by KEIKOfrom 東京

親切なホテル

Posted Nov 20, 2014 on Hotels.com
7日間滞在しました。サービス セキュリティはとても良いと思います。朝食も少しですが 日替わりになっていました。カフェテリアでのコーヒーは美味しい!バス停も地下鉄もコンビニも近くとても便利です。長い滞在ならば 次回もここにするつもりです。
Comment from Hotel Management
Jan 24, 2015 by Cynthia, Hotel Management
Dear Keiko, Greetings from the team at Somerset Bencoolen Singapore! We are delighted that you enjoyed your stay with us and have found our central location most ideal for your recent holiday. Thank you for your feedback regarding our Continental Breakfast selection and variety, Please be assured that we shall be seeking improvements to provide a more delectable Continental Breakfast selection. All of us had great pleasure being of service to you during your 7 days' stay with us and look forward to welcoming you back soon. Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
Recommended
for Families
by A verified traveler

Great family hotel

Posted Nov 17, 2014
Pros: Clean, modern, well maintained, roomy and perfect for a large family. It had everything including a playground and 3 types of pools.
Cons: The breakfast area could be improved, and allow for more variety. As for the rooms, only issue I came across was no power points in the bathroo
Location: There was construction all around but it didn't interfere with us. Location was close to everywhere and it soon will have a MRT right out the front.
Great family serviced appartments, would recommend to anyone looking for affordable accomodation in Singapore.
Comment from Hotel Management
Nov 25, 2014 by With Heartfelt Thanks, Hotel Management
Dear Anonymous, Greetings from the team at Somerset Bencoolen Singapore! All of us are elated that your family and you enjoyed your stay with us in our serviced apartments and have found our accommodations to be affordable and most ideal for families. It has been a great pleasure hosting you recently and all of us earnestly look forward to being of service to your family and you again soon. Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
Recommended
for Families
by Johanfrom Sweden

Good stay at apartment hotel

Posted Nov 11, 2014 on Hotels.com
Good stay at conveniently located apartment hotel. Nice pool area on the roof.
Comment from Hotel Management
Jan 17, 2015 by Cynthia, Hotel Management
Dear Johan, Greetings from Somerset Bencoolen Singapore! Thank you for writing this review and sharing your stay experience. The team is delighted that you had a good, enjoyable and comfortable stay at our service residence. Your positive feedback on our central location and facilities is very much valued and appreciated. We are indeed heartened to note that you had a relaxing time at our rooftop pool. All of us had great pleasure hosting you at Somerset Bencoolen Singapore and eagerly look forward to be of service to you again in the near future, should your travels bring you back to our island in the sun. Best regards, Cynthia Cynthia Lim Resident Relations Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

vgood

Posted Oct 13, 2014 on Hotels.com
Vgood
Comment from Hotel Management
Jan 3, 2015 by Cynthia, Hotel Management
Dear Anonymous, Greetings from Somerset Bencoolen, Singapore! You cannot imagine how elated all of us are to learn that you enjoyed your recent stay with us by your simple yet awesome description 'vgood'. It has been a great pleasure being of service to you and the team truly hope to host you again soon. Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
Recommended
for Families
by Ko JongHoonfrom Seoul, Korea

Convenient location n kind staff

Posted Oct 13, 2014 on Hotels.com
Nearby MRT Station Daubigaut n Bras Basa within 5min by walking. Very good location but under construction new MRT line. Don't worry you fail to catch noise.
Comment from Hotel Management
Jan 3, 2015 by Cynthia, Hotel Management
Dear Ko JongHoon, Thank you for taking time to share your recent stay experience with us at Somerset Bencoolen, Singapore. We are truly delighted that you had a comfortable and enjoyable stay with us. We are also heartened to know that our central location was ideal for your stay and that the ongoing construction of the Downtown subway line did not detract you from enjoying your stay with us. Thank you for your kind compliments for our team's professional & kind service attitude and would like to advise you that all of us are truly encouraged by your kind compliments in our continuous bid to improve and provide the best of service, products and facilities for our residents. The team had great delight hosting your stay and earnestly look forward to welcoming you back soon. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom Melbourne

Good Location, nice hotel

Posted Oct 6, 2014
Pros: pool area, location
Cons: breakfast is a little limited but adequate, room sizes are small not much room around the bed
Location: very close to orchard road shops and MRT which gives you access to everything else
very close to MRT, Orchard road shopping ok breakfast good pool area helpful staff major construction works right outside hotel was a bit of a pain unless you have kids who love watching the cranes and diggers move! could hear the construction werll into the night in the room however it didn't keep us awake
Comment from Hotel Management
Oct 24, 2014 by With Heartfelt Thanks, Hotel Management
Dear Peter, Greetings! Thank you for taking time to share your stay experience. The team is delighted that you had a comfortable and enjoyable stay with us. We are heartened to know that you have found our location to be central and ideal. We sincerely apologise if your stay experience was slightly marred by the ongoing construction of the Downtown Line subway system and would like to assure you that our management is working closely with the local authorities to mitigate any inconvenience caused to our residents. We are truly appreciative and encouraged by your kind compliments for our team's professional service attitude. It has been a great pleasure hosting your recent stay and all of us sincerely hope to welcome you back soon. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by Fotokatcherfrom Melbourne

Great service

Posted Apr 26, 2014 on Hotels.com
Good location, clean and comfy rooms, helpful staff. A bit pricey.