Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
94% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

It's a serviced apartment not a hotel.

Posted Oct 1, 2014
Ideal for a family. Had to request for a bed for the 2nd. Great location.
Comment from Hotel Management
Oct 7, 2014 by With Heartfelt Thanks, Hotel Management
Dear JP, Greetings from Somerset Orchard Singapore! We are delighted that our central location in bustling Orchard Road was ideal for your recent holiday. We sincerely apologise for our shortfall in not placing the additional bed in your apartment prior to your arrival despite having received your request in advance. Please be assured that we shall be investigating your feedback and seeking improvements accordingly. It has been a pleasure hosting your family and you at our serviced residence and all of us sincerely look forward to being of service to you again soon. Best regards, Cynthia Lim Resident Relations Manager
1 out of 5
by A verified traveler from Brisbane, Australia

A must not stay serviced apartment in Singapore

Posted Sep 8, 2014
Pros: Excellent and friendly staff, who are very responsive and helpful.
Cons: Replace, furniture and appliances. Get in a professional to repair the bathroom.
Location: In the heart of Orchard road. Plenty of shopping and choice of local (very cheap and delicious food) as well as fine dining. MRT next door.
The apartment has chipped furniture and bathrooms that look like they have been put together by a 3 year old. The appliance are old and we had to request for the washing machine to be changed, the plumber to clear up the kitchen sink. The redeeming factor is the excellent and friendly staff, who are probably fighting a losing battle as they can't do much with the state of the apartment. The location is fantastic and if the the apartments had been maintained would have been an ideal spot for families to stay in. The breakfast was adequate. The swimming pool is too deep for children. The play area for children was nice and my 2 year old son enjoyed it. I would not recommend this apartment to anyone, unless they are looking for location, location, location.
Comment from Hotel Management
Sep 16, 2014 by With Heartfelt Thanks, Hotel Management
Dear Sanjay, Thank you for sharing your stay experience. We sincerely apologise that the décor of our apartments has fallen short of your expectations. Please be advised that our management is currently embarking on refurbishment plans on this property. We truly appreciate your valuable feedback and shall definitely strive to make improvements. We are heartened to note that you have found our team’s service attitude to be excellent and friendly, which you have kindly stated as the redeeming factor of your stay besides our distinctive location in the heart of Orchard Road. We proudly acknowledge that our team’s customer-centric service attitude is our biggest asset as they are always willing to go through immense lengths to ensure our residents have a comfortable and enjoyable stay! Please be assured that your compliments for the team will be shared with every member. Thank you for your special mention and compliments for our team at Somerset Orchard Singapore. It has been a great pleasure hosting your family and you and all of us earnestly hope to welcome you back, giving us another opportunity to serve you better. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Great location

Posted Aug 1, 2014
I spent a week with my children. Great location. Close to MRT & shops. The rooftop pool is great. Open late. Staff are friendly & helpful.
Comment from Hotel Management
Aug 22, 2014 by With Heartfelt Thanks, Hotel Management
Dear Nikki, Thank you for taking time to share your positive feedback on our service, facilities and location. We are delighted that your family and you had a comfortable and memorable stay with us. Our strategic location in the midst of Orchard Road is indeed a huge asset and a stay in a fully equipped serviced residence like ours is the perfect choice especially when one is travelling with young children. It has been a great pleasure hosting you and everyone at Somerset Orchard sincerely hopes to welcome your family and you back in the near future. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by A verified traveler

Right in front of Orchard road

Posted Jun 24, 2014 on Hotels.com
Right in front of Orchard road
4 out of 5
Recommended
for Families
by A verified traveler

Close to centre

Posted Jun 21, 2014
Pros: play room, cooking facility
Cons: better play equipment on the rooftop, use of gym as it was being painted
Helpful to be so close to the centre which made it easy for us to do more and meet more friends. Also having a baby it was helpful having cooking and washing facilities and a play room.
5 out of 5
Recommended
for Families
by Curtis Kalla from Miami Florida USA

Posted May 25, 2014 on Hotels.com
Location, Location, Location! To the MRT and shopping, WOW! My family and I spent two wonderful nights at the Somerset Orchard in Singapore. We really loved the apartment style room. Very spacious, clean, neat and comfortable, we loved it! I will highly recommend this hotel to anyone! I really want to rate it five stars, but a few things. Get rid of the old phones and the old A/C units, up grade the kitchen a bit and your hotel would become a five star hotel. My overall rating: 4.5 stars.
4 out of 5
Recommended
for Everyone
by ElenaY from Kuala Lumpur

nice and comfortable stay

Posted May 23, 2014
Pros: neat and tidy
Cons: minor renovation to brighten up the place
Location: eating n shopping
Somerset Orchard Singapore is clean and comfortable though not new. Surrounded by eating and shopping venues. Access is easy with Somerset MRT nearby. Staffs are friendly too.
Comment from Hotel Management
May 30, 2014 by With Heartfelt Thanks, Hotel Management
Dear ElenaY, Thank you for taking time to write this lovely review. We are delighted that you had a great time staying with us. Thank you for your kind compliments for our team members, service levels and location. It is compliments like yours that truly inspires us to provide the best service, products and facilities for all our residents. Thank you for staying with us and we sincerely hope to host you again soon. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
by A verified traveler

Great location

Posted May 23, 2014 on Hotels.com
Quite satisfactory and enjoyable.
Comment from Hotel Management
Aug 2, 2014 by Cynthia, Hotel Management
Dear Anonymous, Greetings! It is truly heartening to know that you enjoyed your stay with us. It was a great pleasure being of service to you. Thank you for staying at Somerset Orchard. All of us look forward to welcoming you back soon. Best regards, Cynthia Lim Resident Relations Manager
3 out of 5
Recommended
by NYC Traveller from USA

Great location but not fancy

Posted May 12, 2014 on Hotels.com
The location is super - right smack in the middle of Orchard Road. The rooms and amenities are not fancy though. It's really quite like an apartment building and is not a fancy hotel. There's no air conditioning in most of the common areas and there are some steps going into the rooms (which might be inconvenient if you're lugging around suitcases). But if you like having your own kitchen with appliances and cookware, this is a nice place. I got the studio and it's really quite roomy. Service is also great. I never tried the breakfast.
Comment from Hotel Management
Jul 19, 2014 by Cynthia, Hotel Management
Dear NYC Traveller, Greetings! Thank you for staying for with us at Somerset Orchard Singapore. It has been a great pleasure hosting your stay at our serviced residence. It is heartening to know that you have found our location in Orchard Road ideal for your recent holiday. Thank you for your generous compliments for the great service extended by our team. We are all elated to learn this as we endeavour to make our residents' stay as comfortable and enjoyable as possible. Your compliments are much appreciated! We sincerely look forward to hosting your next stay with us, hopefully in the near future! Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good location and comfortable

Posted Apr 2, 2014 on Hotels.com
The rooms were very clean and self contained. The services were good and ambience just ok.
Comment from Hotel Management
Jun 7, 2014 by Cynthia, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback. We are delighted to learn that you had a great stay with us and we have also exceeded your expectations. It is feedback like yours that inspires us to continually strive in our pursuit in improving and providing the best service standards in the industry. We will share you kind feedback with our team. Once again, we thank you for this feedback and we look forward to welcoming you back in the near future. Best regards, Cynthia Lim Resident Relations Manager